Products

Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

With Folder HelpDesk a workgroup can collaborate on tickets inside Outlook. The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.

eAuditor is an on-premise IT management and monitoring system developed by the Polish vendor BTC Sp. z o.o., installed and run locally on the customer's own infrastructure rather than in the cloud. The system covers four core areas: IT inventory (computers, servers, software, devices, files, printers), IT monitoring (network, users, applications, email, server room conditions), IT management (remote installation and administration, patch management, helpdesk, LMS), and IT security (BitLocker enc

Sagepilot AI is an end-to-end customer experience automation platform that uses AI agents to support customer service, sales, customer success, marketing, and operations teams. The platform connects customer conversations, company knowledge, customer records, support workflows, and business systems in one workspace. This gives AI agents and human teams a shared view of the customer journey, from the first inquiry through purchase, onboarding, support, delivery, retention, and repeat business.

Truto provides unified APIs for CRM, ATS, HRIS, User directory, Helpdesk, and Accounting for building native integrations in a few hours instead of months.

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Handle all customer inquiries in one place with the HelpDeskStar ticketing system. Seamlessly integrate all communication channels used by your customers. Automate ticket processing, monitor agent performance in real time, and receive detailed analytics reports to continually improve your support service.

eHelpDesk is a HMS that comes designed with features along with the hospital management features.The feature list includes customer service, help desk, dashboard, IT service, ITSM, remote support and issue tracking features.

CloudThinker is an autonomous AI-powered cloud operations platform built for engineering teams that need to move fast without sacrificing reliability, security, or cost efficiency. Rather than another dashboard you have to interpret yourself, CloudThinker's AI agents work continuously across your stack, managing cloud resources, reviewing code, responding to incidents, and optimizing spend with minimal human intervention required. Six core platform modules: AI Code Review Agent — automated PR

The WhatsApp Business API is a robust solution designed for medium to large enterprises seeking to integrate WhatsApp messaging into their customer communication strategies. This API enables businesses to automate interactions, manage high volumes of messages, and provide timely, personalized support to customers worldwide. Key Features and Functionality: - Automated Messaging: Implement AI-driven chatbots to handle common inquiries, send instant replies, and provide 24/7 customer support, ens

Feature-rich mobile-based Internal employee helpdesk to speed up employee support ticket resolution. Support your remote workforce from anywhere and anytime.

AskSpot is an AI agent platform that automates customer service for e-commerce businesses. It connects to your storefront, helpdesk, and marketplace inboxes to handle incoming customer queries without human involvement. The platform has two components. The Chat Agent sits on your website and responds to customer questions in real time - including product-specific queries, order status checks, delivery and return inquiries, and purchase guidance. It pulls data from your product feed, order mana

Instant answers for any question. Create an AI that knows about your company knowledge and can instantly answer any question. Add it to your Slack or Teams, help desk, or website. Train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. It takes 1 click to set up, and is fully private. Team chat: eesel can automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Helpdesk: eesel can automatic

Agile Helpdesk for great customer service.

Workativ Assistant  is a cognitive workplace automation SaaS platform, designed to transform the way companies provide IT support to employees. To reduce helpdesk and IT support costs, Workativ Assistant  helps companies purpose-build a Digital Virtual Assistant with out-of-the-box automation capabilities to help employees self resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. 

ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and others.

Flowcall is an AI customer service platform that combines AI agents, an AI helpdesk, an omnichannel inbox, workflow automation, and customer support analytics in one system.

Grasp’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.