# Odoo Help Desk Reviews **Vendor:** Odoo **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About Odoo Help Desk Agile Helpdesk for great customer service. ## Odoo Help Desk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Odoo Help Desk, finding it simple for managing customer queries and integrations. (4 reviews) - Users value the **seamless integration options** of Odoo Help Desk, enhancing convenience for businesses utilizing the Odoo suite. (2 reviews) - Users highlight the **simple use** of Odoo Help Desk, appreciating its convenience for managing customer queries. (2 reviews) - Users value the **easy integrations** of Odoo Help Desk, enhancing their experience with seamless tool connectivity. (1 reviews) - Users appreciate the **easy setup** of Odoo Help Desk, enabling quick account creation and a user-friendly interface. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express frustration with the **limited customization options** , as basic requirements aren't satisfactorily addressed in Odoo Help Desk. (2 reviews) - Users find the **limited features** of Odoo Help Desk insufficient for their customization needs beyond basic requirements. (1 reviews) - Users believe that **limited integrations** hinder the functionality of Odoo Help Desk, suggesting the need for more platforms. (1 reviews) - Users express dissatisfaction with the **poor customer support** , which hampers their experience with Odoo Help Desk. (1 reviews) - Users report **poor performance** during high ticket volume, causing slowdowns and affecting their workflow efficiency. (1 reviews) ## Odoo Help Desk Reviews ### 1. The most user-friendly and standard tool for SMEs **Rating:** 3.5/5.0 stars **Reviewed by:** Sumit A. | Associate Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Odoo Help Desk?** The onboarding process was straightforward and I could set up my account within minutes. The UI is also neat and clean. **What do you dislike about Odoo Help Desk?** The customization possibilities are minimal. Only basic requirements can be met via Odoo Helpdesk.It's more or less MS Excel with a better UI. **What problems is Odoo Help Desk solving and how is that benefiting you?** Odoo gives me a better interface than excel and it also gives me some basic analytics to look at about my tickets. All my tickets are recorded and timestamped is a good benefit for an NPO like ours. ### 2. Providing Customer Support Just Got Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Aninda S. | Co-Founder, COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Odoo Help Desk?** Its easy to use interface and integration options **What do you dislike about Odoo Help Desk?** Adding more platforms to integrate would definitely help **What problems is Odoo Help Desk solving and how is that benefiting you?** Odoo Help Desk streamlines ticket handling, automates workflows, and tracks performance, solving delays, inefficiencies, and SLA breaches. Benefits include faster issue resolution, improved team productivity, enhanced customer satisfaction, and actionable insights through analytics. ### 3. Best customer support with odoo help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Mansi K. | Graphic designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Odoo Help Desk?** what i like is odoo is how easy to use and how easily it integrates with tools and the best thing is ticketing system is so simple. **What do you dislike about Odoo Help Desk?** sometimes it gets slow when we handle high volume of tickets. **What problems is Odoo Help Desk solving and how is that benefiting you?** it helps with managing customers enquiries easily by organising tickets,automatic workflow and for timely response. it's improves our team productivity and enhacing customer satisfection ### 4. super partner to manage our customer queries **Rating:** 4.0/5.0 stars **Reviewed by:** Ashvin R. | Product Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Odoo Help Desk?** It is easy and convenient to use for managing our customer queries. **What do you dislike about Odoo Help Desk?** We have been using odoo since last few months and we do like it comparatively other products, we would like to spend more time to explose it. **What problems is Odoo Help Desk solving and how is that benefiting you?** we are using odoo software to manage customer queries,its easy to manage ticket platform helps us to manage our customer issues. ### 5. Odoo Help Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Odoo Help Desk?** Odoo Help Desk is user-friendly and integrates well with other Odoo modules, making it a convenient choice for businesses already using the Odoo suite **What do you dislike about Odoo Help Desk?** I'm not a fan of the limited customization options and inconsistent customer support. It can also be a bit clunky for larger teams and complex support needs. **What problems is Odoo Help Desk solving and how is that benefiting you?** Odoo Help Desk helps streamline our support process by automating ticket assignments, tracking SLAs, and providing a centralized knowledge base. This improves customer satisfaction and agent productivity. ### 6. Odoo Helpdesk is great tool to manage to internal requests and communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Odoo Help Desk?** Before we started using Odoo Help Desk, there was a lot of exchanges between different departments only by email. If someone was OoO or left the company, a lot of information was lost. With the helpdesk, all information that may have been previously lost is now stored in a location accessible to all relevant parties. **What do you dislike about Odoo Help Desk?** The search function could be improved. Also, if you are a follower or a ticket but not tagged specifically in a response, you will not receive an update. **What problems is Odoo Help Desk solving and how is that benefiting you?** Odoo Help desk is providing a streamlined and organized process for a number of internal processes that were previously only tracked by email communication. ### 7. easy to use, powerful system **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge V. | Sr, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Odoo Help Desk?** It is a very useful system, with a very simple interface, which helps to keep a very good control of the incidents that occur every day, it also allows to count hours invested in resolving them. **What do you dislike about Odoo Help Desk?** A more complete report is needed to evaluate the team's performance, the SLA assignment should be easier **What problems is Odoo Help Desk solving and how is that benefiting you?** Allows for more precise control of daily incidents, assigning certain tasks to users and interaction with applicants is easier ### 8. good to perform regular tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Odoo Help Desk?** good for FAQ, you can track your tickets, and perform day-to-day service operations easy **What do you dislike about Odoo Help Desk?** in order to have it customized properly you need a programmer **What problems is Odoo Help Desk solving and how is that benefiting you?** Project control, Follow ups, Issue tickets, ASA, ### 9. Affordable CRM Solution: Streamline Your Budget-friendly Business Operations **Rating:** 3.5/5.0 stars **Reviewed by:** Jahn B. | Zendesk Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Odoo Help Desk?** Quite basic CRM Tool specially helpdesk when you are specially are a small scale company. **What do you dislike about Odoo Help Desk?** This CRM tool can be complex if there's so much configuration which is not aligned to the company goals. **What problems is Odoo Help Desk solving and how is that benefiting you?** Ticketing tool which helps us to connect with our customers for their concerns. ### 10. Good price for what is it **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Odoo Help Desk?** I like the price :) You can use it for free forever! But... you need to pay if you want a website where your customers can write their inquiries, so the only way customers can create a ticket is by contacting you or sending an email. **What do you dislike about Odoo Help Desk?** I miss more customization facilities. The satisfaction survey is very poor, and the platform has numerous bugs. Bad point: Odoo customer care can only be contacted by a form. A customer care chat is also available but it isn't easy to find an agent there. Also, the design is very old-fashioned. **What problems is Odoo Help Desk solving and how is that benefiting you?** With the inflation, we needed to reduce costs, and Odoo was the right option. Also, using this platform, we can classify and attend the inquiries better. ### 11. Odoo Helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Odoo Help Desk?** Odoo helpdesk is easy to use and customizable in terms of ticket grouping, team group assigning and SLA for the ticket. The integration with other odoo module like sales, contact, and repair is a good feature. **What do you dislike about Odoo Help Desk?** Reporting part and GUI layout are not so great. Getting the reporting of the ticket log for any particular customer or any agent is not so easy to get. The GUI is also very simple and closing and changing the ticket status by dragging the ticket and viewing the ticket is also not so great. **What problems is Odoo Help Desk solving and how is that benefiting you?** With Odoo helpdesk now every customer problem is getting logged and also helpful for the future. Agent work performance and customer trust is also gained with quick and professional response. ## Odoo Help Desk Discussions - [What is Odoo Help Desk used for?](https://www.g2.com/discussions/what-is-odoo-help-desk-used-for) - [View Odoo Help Desk pricing details and edition comparison](https://www.g2.com/products/odoo-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A39%3A57+-0500&secure%5Bsession_id%5D=cd21036e-6b85-4d23-b733-54cba2e44973&secure%5Btoken%5D=59ddc47124678886d8837f7f269c02e337d277a297c55296408d8ee98057d0c4&format=llm_user) ## Odoo Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Odoo Help Desk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,323 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews)