Products

Keona CareDesk is the innovative developer of "Health Desk", a healthcare CRM platform that integrates with an EHR in "real time" to activate intelligent scheduling of patient appointments (both self-service and contact center versions). In addition, Health Desk can be used to manage other workflows including: nurse triage, telemedicine, referral services, prescription refills, post discharge follow-up and other marketing/clinical programs.

CallZen is an AI-powered solution designed for large-scale contact centers, providing comprehensive call audits, performance management, and custom report generation. Its intelligent feature set includes AI-driven coaching, enabling tailored guidance for agents based on analyzed call data. With CallZen, complex conversational analytics become effortlessly accessible, paving the way for improved agent performance and better business outcomes.

Skybox IncontactCTI is a web-based agent application designed to seamlessly integrate NICE CXone contact center capabilities within the ServiceNow platform. Leveraging ServiceNow's OpenFrame technology, it enables agents to manage various CXone contact types—including emails, chats, phone calls, voicemails, and work items—directly from the ServiceNow interface. Key Features and Functionality: - Unified Agent Experience: Provides a cohesive interface for handling multiple communication channel

Remesh platform uses machine learning to understand and engage groups of people with real-time conversation.

Marvin processes structured data for software development, enhancing your software development process.

Coheso is a cutting-edge end-to-end operations platform for in-house legal and compliance teams. Powered by AI, Coheso combines centralized intake, including automated responses to routine questions, with an efficient workflow for complex cross-functional tasks. Coheso’s platform enables legal and compliance teams to run more streamlined operations, including 25%-70% faster responses, with heightened productivity and data visibility.

World Payments is a full-service enterprise payment processing solution that can integrate with the user’s existing commerce operation. This solution is designed to support users through all stages of international payment optimization: cross-border, alternative payments and local entities. According to the vendor, this robust, scalable payment engine offers users everything they need to manage the entire payment lifecycle with clear business benefits.

Coast is a maintenance and asset management software for managers and staff on the go. You can track assets, assign work orders and chat from our all-in-one platform.

Create a database of your network users; store a number of passwords for different assets and protocols; follow the online status of assets in real-time.

Rasa is the essential platform for creating superior customer experiences. With Rasa, all teams can create personalized, automated interactions with customers, at scale. Rasa provides infrastructure & tools necessary for building the very best assistants - ones that meaningfully transform how customers communicate with businesses.

TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of payment. The power of one question generates industry- leading response rates (88% in-store, 59% online) giving merchants real-time access to actionable insights tied to financial performance.

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Riverbed NPM is a end-to-end solution that combines user experience, infrastructure, application, and network monitoring for a holistic view of application performance.

Fluid Topics capabilities answer the prayers of many people: end users, partners, technical support technicians, technical writers and managers, and sales and marketing decision makers.

Salesforce Consulting and Implementation Services.

ModSquad has been tailoring CX solutions for the world's best brands since 2007. Customers come to us for content moderation, customer support, trust & safety, community management and social media.

Mediasite Video Platform is an automated and scalable system for creating, publishing, searching and managing all videos.

SapphireIMS makes your business functions and processes agile through our suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management and Business Service Monitoring Solutions.

Browser Security Plus is an enterprise browser management tool that helps IT administrators manage and secure browsers across networks. It enables them to enforce security policies, control browser extensions and plug-ins, sandbox and lockdown enterprise browsers and also ensure compliance with stipulated browser configurations to protect their networks from browser-based threats.