As a buyer, Realm was one of the easiest cases ever. Realm was one of the few companies for which the DPA was a slam dunk approval. After signing the contract, we got as much training as needed from Realm wizards and all customers get a 30-day trial period to decide if it fills the need or not. The collaboration with Realm is so quick and close in the same channels we use internally that sometimes it feels we are part of the same company. I am very grateful to Miika for going the extra mile over a weekend to deliver one very important feature for us that did not fit in their sprint. The OCR feature is fantastic for my support team, meaning that Realm can read information from the screenshots sent by the customers as every second of our support tickets includes a picture. Phone support is important to us, and Realm plays a key role in streamlining that process. The CEO himself helped us to have a perfect prompt to have an automatic AI summary on each phone ticket. In our case this automated AI summary saves roughly one full support agent's worth of work, freeing the team from manual typing to focus on customers and after launching this feature, our team-wide SLA has been cut in half. Integrating Realm into our internal process has helped significantly, enabling our whole staff to adapt their ways of working so that each role finds the advantages of AI in their own role. We are part of Vitec Software Group, a group of 50 SaaS companies. We were the first to start with Realm, and now many other Vitec companies are using Realm thanks to our positive experience with it.

I use Realm for easy access to our internal data and documentation, and to create agents that can act on this data automatically. It has solved the issue of having our data and documentation spread over many different systems, providing an easy way to access all the data and documentation from one place. The tool is really easy to use and intuitive, saving us a lot of time and has become an integral part of our workflow. The collaboration with the Realm team has been nothing but great, and the support they offer has been absolutely outstanding. It feels like a collaborative effort between our team and Realm's team to keep improving things, not just in the product, but also in our ways of working and getting the most out of the solutions Realm offers.

The ease of use is definitely the biggest highlight. You can get up and running with AI agents almost immediately without any steep learning curve, making it an easy tool to use even for non-technical stakeholders. On top of that, the customer support is phenomenal – we are working closely with the team; they are highly responsive, helpful, and genuinely care about your success. It’s also exciting to see how fast the product is evolving – the team is steadily rolling out new features and updates that consistently add value.