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Recollective Reviews & Product Details

The Recollective Guided Discovery platform combines the strategic value of engaged communities with the depth of qualitative research, all powerfully assisted by AI. Recollective provides the path to connect and the power to truly understand customers through connections and rich information. As a trusted leader in online qualitative research, Recollective empowers brands with flexible solutions for projects of any size or duration, from quick 3-day pop-up studies to long-term communities spanning months or years. Recognized in the GRIT Top 50 for six consecutive years, Recollective is the go-to platform for both agencies and brands, including C+R Research, Adelphi, Experian, Big Village, Mattel, Michaels and Nikon. With advanced AI features like AI Themes for automated coding and AI Questions for rapid analysis, Recollective accelerates insight generation, helping you launch, learn and adapt your study effectively and efficiently. Applications include Insight Communities, Concept Testing, Behavioural Studies, Customer Feedback, Advisory & Consultation, Co-Creation and Ideation, Employee Satisfaction and Ethnographic projects. For more details, please visit Recollective.com. Key benefits include: Better Data Quality: in-depth responses, peer interaction and “in the moment” research tools Stronger Engagement: intuitive interface, access from any device and a familiar social networking experience Faster Results: same-day setup and deployment of studies, real-time monitoring, instant community feedback, instant transcription and and AI-driven analysis Greater Value: eliminate or reduce recruiting costs, reuse past activities, reduce time spent moderating and analysing.

Seller

Recollective

Discussions

Recollective Community

Product Description

Recollective is an online research platform for developing insights communities and conducting qualitative research studies.

Overview by

Emily Dowsett (Recollective Marketing)

Pricing

Pricing provided by Recollective.

Annual license

Per Year

Multi-client agency license

Per Year

View More Pricing Information

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Recollective Media

Recollective Demo - AI-Powered Qualitative Research

Analyze your qual data at scale.

Recollective Demo - Long-term Insight Communities

Get actionable insights from engaged communities.

Recollective Demo - Activity-Based Research

Online qualitative research tools unlock a wealth of creative ways to reach diverse audiences and gather the insights you need.

Recollective Demo - Evaluation & Testing

Get timely, insightful feedback at any stage of your development cycle.

Recollective Demo - Video In-depth Interviews

Unleash the power of virtual in-depth interviews (IDIs) in Recollective.

Recollective Demo - Community & Participant Management

Your connected community.

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Kathy H.

Enterprise (> 1000 emp.)

10/30/2024

"Easy to use for interviews, respondent activities and creating clips for reporting"

4.5/5

What do you like best about Recollective?

ability to scan transcripts, highlight text to create a video clip and organize into themes Review collected by and hosted on G2.com.

What do you dislike about Recollective?

I would encourage them to continue focus on simplifying ease of user interface, making it as intuitive as possible Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Hi Kathy,

Thank you so much for sharing your experience with Recollective! It’s great to hear that the platform makes it easy for you to run interviews, manage respondent activities, and create clips for reporting. We're especially glad you’re finding tools like transcript scanning and highlighting helpful for organizing your insights into themes.

We really appreciate your suggestion about making the user interface even more intuitive. Simplifying things for our users is always top of mind, so your feedback is super valuable as we keep improving.

Thanks again for your review! 😊

- The Recollective Team

Verified User in Market Research

Enterprise (> 1000 emp.)

6/10/2024

"My absolute favorite platform to run research on!"

5/5

What do you like best about Recollective?

The interface (from a researcher AND respondent perspective) is stunning, easy to navigate, and very clean!

I love the ability to essentially design the perfect hoepage for each study, client, etc. in order to really immerse everyone in the experience! Whether it's for a longterm community, live research, or even just weekly forum activities Recollective always rises to the top for me!

It's user and client-friendly which is always a bonus! Review collected by and hosted on G2.com.

What do you dislike about Recollective?

It's not as affordable as I would like, but you're getting a LOT for it, so I guess that makes sense! Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Thank you for the glowing review! We're thrilled that Recollective has become your go-to platform and that both researchers and respondents enjoy the intuitive interface. It's wonderful to hear Recollective continues to meet all your research needs.

Thanks for sharing your experience on G2!

- Recollective Team

Naincy J.

Research Analyst

Mid-Market (51-1000 emp.)

5/23/2022

"Product that make you work easy"

4.5/5

What do you like best about Recollective?

Recollective has initially the best part is easy to use. It has made our content very effective with various styles. It has flexible quality we are not going to stick anywhere because it has a good customer support system. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

Recollective helps to connect all over the organisations. It very prominently manages all work according to need. The transcription just needs to be updated otherwise this software is top of the best software. Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Hi Naincy,

Thank you for your thoughtful review! We're thrilled to hear that you find Recollective easy to use and that our platform has helped make your content more effective. Flexibility and great customer support are core to our mission, so it's wonderful to know those aspects are working well for you.

We appreciate your feedback regarding transcription. We've recently launched new AI features designed to help you achieve precise transcriptions, transforming your analysis of live meetings, asynchronously recorded audio, video, and screen recordings. We're continually improving these capabilities to meet your needs. You can find out more here: https://www.recollective.com/recollective-ai.

Thanks again for sharing your insights—we’re always here to help ensure a smooth experience!

Verified User in Market Research

Mid-Market (51-1000 emp.)

6/7/2022

"Great platform for online diaries"

4/5

What do you like best about Recollective?

The platform is largely intuitive so you can learn on your own the functionality. Support is also great to step in when needed. You can create tasks for online bulletin boards or host one on one or group sessions. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

There is no live support for interviews and when the platform is having tech issues during a session you are not notified and need to make split second decisions to troubleshoot on your own. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

4/11/2022

"Perfect for Qualitative Projects"

4.5/5

What do you like best about Recollective?

I like that you can run multiple different types of projects on recollective, such as focus groups, individual interviews or creative writing exercises. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

Sometimes the reminder system does not properly and I have to manually send reminders/emails out to our participants. I get a lot of complaints saying that people have never received my email or reminder from recollective that their activity is coming up since it goes to the spam folder. Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Thank you for your review and for highlighting how Recollective supports your qualitative projects! We're glad to hear that you find the platform versatile for running various project types like focus groups, interviews, and creative exercises.

We appreciate your feedback regarding the reminder system and are sorry to hear that some participants have experienced issues receiving reminders. Deliverability is a priority for us, and we're continually working to improve this functionality. If you encounter this issue again, please don't hesitate to reach out to our support team at helpdesk@recollective.com—they'd be happy to assist.

Thanks again for sharing your experience.

Verified User in Market Research

Enterprise (> 1000 emp.)

2/22/2022

"Lots of great features but transcripting is lackluster"

3.5/5

What do you like best about Recollective?

I've used recollective for several projects and I like the immediate to videos, the ability to click on any part of the transcript and have the video skip to that section but that's about all. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

I find the platform confusing to navigate (finding the right project amongst many) and the automated transcription feature is useless as half of the words are wrong. Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Thank you for your feedback! We're glad to hear that you've found value in Recollective's video functionality, especially the ability to click on transcript sections to jump directly to that part of the video.

We also appreciate your constructive comments regarding navigation and transcription accuracy. We’re constantly working on improving our platform, and your insights help us identify areas for enhancement. Regarding the transcription feature, we’ve recently launched updates utilizing AI technology to significantly improve accuracy, and we’d love for you to try it out in your upcoming projects. You can find more information about our new AI features here: https://www.recollective.com/recollective-ai

If you need assistance with navigating the platform or any other aspect, our support team is always here to help.

Thanks again for sharing your experience.

Justin B.

Senior Project Manager

Small-Business (50 or fewer emp.)

12/14/2021

"A comprehensive study platform"

4.5/5

What do you like best about Recollective?

I like the variety of tasks that a user can do within the platform. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

There are bugs from time to time within transcripts and lagginess. Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Hi Justin,

Thank you for your review and for sharing your experience with Recollective! We're glad to hear that you appreciate the variety of tasks our platform offers—it’s great to know that it supports your user testing, interviews, and prototype reviews effectively.

We appreciate your feedback regarding occasional bugs in transcripts and platform lag. Our team is continually working on updates to improve the overall experience and performance. If you encounter any specific issues, please don’t hesitate to reach out to our support team at helpdesk@recollective.com—they'd be happy to assist in resolving them.

Thanks again for your insights, and we look forward to continuing to support your research needs!

Verified User in Market Research

Small-Business (50 or fewer emp.)

8/10/2021

"Recollective is perfect for collaborative virtual activities."

5/5

What do you like best about Recollective?

I like the wide variety of questions, polls, and activities available to program. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

With large amounts of data, the download process is often lengthy. Review collected by and hosted on G2.com.

Response from Melissa Chong of Recollective

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Thank you for your review and for sharing how Recollective is helping with your collaborative virtual activities! We're thrilled to hear that you appreciate the variety of questions, polls, and activities that can be programmed, as well as the customizable nature of the platform to suit your specific needs.

We appreciate your feedback regarding the download process for large datasets. If you encounter any ongoing challenges, please don't hesitate to reach out to our support team at helpdesk@recollective.com—they’d be happy to assist.

Thanks again for your valuable insights.

Verified User in Media Production

Enterprise (> 1000 emp.)

11/10/2020

"Recollective For Online Communities"

5/5

What do you like best about Recollective?

I really like recollective for running an online community and getting both quant and qual data. It is very user friendly for the moderator as well as participants. I like how flexible the format is so you can ask different styles of questions. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

I don’t like how hard it is to have panelist skip irrelevant questions because you have to make segments. Also I wish you could use segments when looking at data. Review collected by and hosted on G2.com.

Recommendations to others considering Recollective:

Recolkective is really a great resource for market research projects however it is pricey so you will want to budget for that. Review collected by and hosted on G2.com.

What problems is Recollective solving and how is that benefiting you?

Recollective helps me connect with consumers and get important insights that are used in decision making. Review collected by and hosted on G2.com.

Kevin B.

Product Development Manager

Enterprise (> 1000 emp.)

1/31/2019

"A Great Tool For Hearing the Voice of Your Customer!"

4.5/5

What do you like best about Recollective?

The Ramius platform offers a great way to recruit, manage, and engage an online community. The platform itself is intuitive and offers lots of ways to encourage participation in discussions and activities. What I like most about the platform, is it allows participants to comment on the comments of other in the community and create their own separate and organic discussions. We gain a lot of insight from these interactions, especially insight we didn't know we needed to gain. On the community participant side, it seems to be easy to use and to contribute to the conversation. Review collected by and hosted on G2.com.

What do you dislike about Recollective?

We have to use a different platform to survey out target audience to make sure we can construct the online community with the different voices we hope to capture and that will likely be engaged the the activities and discussions. Our online community is made up of our current members. It would be nice if we could use the same platform for that initial recruitment survey. That said, this does not pose a significant stumbling block and we use that other survey platform for other initiatives anyway. Review collected by and hosted on G2.com.

Recommendations to others considering Recollective:

Great product and a great price for better understanding that voice of your customer. Easy to use and doesn't take a ton of time to manage. Review collected by and hosted on G2.com.

What problems is Recollective solving and how is that benefiting you?

Here again, it's about hearing the voice of the customer as we look for way to improve our products and offer health plan solutions that meet their needs and resemble coverage options current and future members would actually choose to buy. Our online communities have helped us understand the customer journey, what drives their purchasing decisions, and which features and benefits of a health plan most influence those decisions. Review collected by and hosted on G2.com.