Products

Verint CX Automation is an AI-powered platform designed to enhance customer experience by automating interactions and augmenting human agent workflows. By integrating advanced bots and analytics, it enables organizations to increase efficiency, reduce operational costs, and deliver personalized customer engagements across various channels. Key Features and Functionality: - AI-Powered Bots: Verint offers a suite of specialized bots, including: - Coaching Bots: Provide real-time, non-disru

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform.

Free up your QA team from manual work. Let Oversai evaluate 100% of conversations and discover actionable insights to improve your operation and CSAT.

FortiCNAPP is a comprehensive Cloud-Native Application Protection Platform (CNAPP) that consolidates Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Cloud Infrastructure Entitlement Management (CIEM), Kubernetes security, and compliance into a single solution. Using AI-based anomaly detection and behavioral analytics, FortiCNAPP continuously monitors cloud environments to identify misconfigurations, vulnerabilities, and active threats in real time. The platfor

Ultatel is a recognized industry leader in unified communications for businesses. With the power of cloud technology, we help businesses empower their people to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Voice, SMS, Fax, Chat, and Video. As an integration pioneer, ULTATEL can do much more than build a great phone system. We can integrate with your existing systems to get you the results you want.

Contact management for your social networks

We are Contagious. We work with clients around the world who have amazing brands. And we help them to do amazing things.

CONTACTBOX combines the simplicity of an address book with effective functions of a CRM system.

Enthu is a conversation intelligence software for voice calling teams. Using Enthu, voice teams can monitor 100% of customer conversations to derive actionable intelligence, identify compliance gaps and manage call QA processes. Suited for both revenue and operations functions, Enthu helps improve customer conversation quality and results in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding time and agent training & coaching time.

Instana automatically discovers, maps, and monitors all services and infrastructure components across on-prem and cloud, providing AI-driven application context, issue remediation to enhance IT operations. Instana’s zero-configuration dashboards help reduce toil for SRE and DevOps teams, helping them spend more innovating than troubleshooting. Its automated playbooks seamlessly address common issues and precise ML-driven alerts help manage rapid change, thereby enhancing infrastructure availabil

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agi

IBM Cloud Pak for AIOps is a complete IT Operations Management solution that enables users to place AI at the core of the ITOps toolchain. IBM's unique application-centric approach to ITOps helps you automate labor-intensive IT processes and proactively mitigate high impact triggers across applications, infrastructure and environments.

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center solution for up to 400 agents and IVR ports that’s easy to deploy and manage.

The Open Container Initiative (OCI) is comprised of a diverse set of members that are committed to creating an open industry standard around a container image format and runtime backed by a certification program.

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection.

Smartsheet is a modern work management platform that helps teams manage projects, automate processes, and scale workflows all in one central platform.

HELLO is the futuristic version of a contact centre to bridge the communication gap between you and your customers. A one-stop solution for tracking, managing and solving customer support tickets so you can streamline your support channels and chat across RCS Widget Bot Social Media (Facebook, Twitter, Whatsapp) Email and every possible chat platform.