UpCloud Reviews & Product Details

The UI is simple and yet works great, and things are where you'd expect them to be. Over my 1.5 years of using UpCloud I've never had any issues, their servers are performant and I haven't noticed any CPU steal.

They also have support for things like terraform and Ansible which I haven't used personally, but is a great addition. The developer servers are cheap and easy to set up, and their essentials pack is great, since it let's you do things like private networks and other things for free.

Over a year and a half I've had to contact support three times, and each time the response times were under 5 minutes, and things were resolved very quickly every time. Review collected by and hosted on G2.com.

The only thing that I don't like about UpCloud is the floating IP limit of 5 per VPS, but you can always just get another VPS and buy 4 floating IPs on there, and connect it via a private network. Review collected by and hosted on G2.com.

The control panel is probably the best part of UpCloud. It's clean, easy to use, and setting up my VPS was pretty straightforward. I managed to get most of my online store infrastructure configured without any major issues. The server itself performed well during testing.

That's actually what makes my experience so disappointing. I genuinely liked the platform and was planning to stay with UpCloud long-term, but unfortunately things didn't work out. Review collected by and hosted on G2.com.

The biggest problem for me was how UpCloud handled a pretty basic request.

I spent a lot of time moving my online store and business infrastructure to their servers. Everything was almost ready when I found out that outgoing SMTP port 25 was blocked.

I understand why hosting companies restrict this port, but I explained that I only needed it for my own business email, around 50–100 messages a day. I offered to verify my business, accept sending limits, or provide whatever documentation they needed.

They rejected the request without explaining why. When I asked for another review, I was told the decision was final and that I could try again in three months. Three months? For a business that's already in the middle of migrating?

I eventually requested a refund, and then support also removed my promotional credits, saying it was to prevent abuse. That honestly felt unnecessary, especially since I hadn't abused anything.

The frustrating part is that I actually liked their servers and control panel. I wasn't looking for a refund. I wanted to use the service.

The technical side of UpCloud seems good, but the way my situation was handled left a really bad impression. I wouldn't recommend migrating anything that depends on running your own mail server without getting written confirmation about SMTP access first. Review collected by and hosted on G2.com.

What I like most about UpCloud is its reliable network and consistent performance. I very rarely experience latency spikes, which is something I appreciate, as not every hosting provider offers the same level of network stability. The hourly billing model is another major advantage, giving me the flexibility to pay only for the time I use without a monthly commitment. I also appreciate the quality of customer support. During a recent network issue, the support team spent around an hour investigating the problem and involving their network engineers. Even though the exact cause was outside their control, they took the time to look into it and kept me informed. This level of support makes a real difference. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the ability to set custom low-credit alert thresholds, so I can choose when to be notified as my balance decreases and avoid running out of credit unexpectedly. Pricing is also a little on the expensive side compared to some alternatives, but considering the performance, network stability and flexibility of hourly billing, I don't regret choosing UpCloud. Review collected by and hosted on G2.com.

Very helpful sales experience and willing to dig deep into infrastructure comparisons with technical assistance. It made the move from AWS to Upcloud smoother and we managed to get everything working in a few weeks without downtime and saved significantly on our costs. Highly recommended them. Review collected by and hosted on G2.com.

So far nothing, UI is clear, integrations are clear and performance has been great. Review collected by and hosted on G2.com.

For us, the most important factor was that UpCloud is a Finnish-based company, with datacenters/PoPs available around the world. So far, their customer support has been superb. They’re genuinely helpful and will assist you in solving issues, whether it’s day or night.

Pricing for the services is very affordable and has helped us grow faster against competitors who rely solely on huge hyperscalers like Azure or AWS. Performance—both the network and the infrastructure itself—has been stable, and we haven’t faced anything unusual so far.

That said, the UI/UX could use some improvements. For example, it would be great to have an option to see system resource usage directly on the dashboard. The same goes for user password resets: even though it’s quite well documented, I still find it hard to understand why this can’t be done with a simple push-button option directly on the dashboard.

So far, we haven’t needed the integrations or AI tooling, since we run on very basic infrastructure. Review collected by and hosted on G2.com.

I think the biggest weakness is the UI. I don’t see this as a major issue—or something more IT-focused, technical users wouldn’t be able to work through—but as we welcome more "mudbloods" into the tech world by making everything low-code, no-code, whatever-code, I can see it becoming a problem. The interface just isn’t as clear for people who are newer to the field. Review collected by and hosted on G2.com.

I really appreciate UpCloud's server performance, which is amazing and doesn't compromise speed despite being more affordable. The chat support is fantastic; unlike my previous host's ticketing system, UpCloud's chat support team is knowledgeable and directly helpful. Additionally, the ability to have a data center in Chicago and a bundled free firewall are great features. The cost savings of 66% without any performance sacrifices have been significant, especially in my startup phase. The free trial was a big deal for me, allowing everything to be set up perfectly before committing. The initial setup was quite easy, similar to what I was used to, and that was reassuring. Review collected by and hosted on G2.com.

Configuring the firewall was unintuitive. It wasn't clear that you specify the port to allow packets to reach your server, not the port for incoming connections. If you want the same port to let in and reach the server, I thought you set them both the same, but you don't. Review collected by and hosted on G2.com.

Their dashboard is clutter-free, intuitive, and easy to navigate, and their customer support is truly top-notch. All of their plans, including the “Starter” option, perform very well within the resources that are allotted. The UpCloud API is robust and straightforward to integrate with existing tools, as well as with bespoke scripts. UpCloud Essentials are a welcome set of free services that help augment the foundation of any project. The price is 100% worth it for what you get. They also offer GPU servers if you’re doing AI or other accelerated workloads. Review collected by and hosted on G2.com.

The only thing I’ve found that I dislike, even if it’s minor, is that their documentation isn’t always fully reflective of the current implementation of their services. Review collected by and hosted on G2.com.

Simple to set up and easy to use. Everything works as expected. The price is comparable to other competitors. Support has been top-notch whenever I’ve needed it. The Pulumi integration has been key for setting things up through Python, and virtually everything I’ve needed is supported. Review collected by and hosted on G2.com.

I would have preferred some simpler compute like Fargate, but Kubernetes is fine as well. Review collected by and hosted on G2.com.

Great support, responding quickly, offering help and being nice overall - currently hosting multiple projects, went from starter to the premium vps and MaxIOPS storage is truly something else! Would absolutely recommend! Review collected by and hosted on G2.com.

Only downside I could see their offers being pricy, but its absolutely worth it so really not much to complain about. Review collected by and hosted on G2.com.

The price/performance for the services are excellent.

When we need support, UpCloud responds very quickly and you always get a knowledgeable member of staff on the case. is excellent.

Unbelievable uptime which is great for our mission-critical workflows.

Deployment of our infra is done via Terraform modules, which makes integrating UpCloud into our stack a breeze.

The Control panel is also quite easy to use, and makes deploying, or resizing resources very easy.

We were also very happy that UpCloud started providing GPU servers, which we use for our in-house AI workflows, and related development projects.

We have enough confidence in UpCloud that we have no hesitation in advising our customers to also choose for UpCloud. Review collected by and hosted on G2.com.

Some people may dislike the UI, as it can appear less slick than the big hypervisors, but I prefer time spent on function rather than form. Navigation on the UI can do with minor tweaks. Review collected by and hosted on G2.com.