EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work.
Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric.
With EmberQA, every call is:
Captured & Analyzed – Integrated with your phone system, scored consistently by AI.
Scored & Flagged – Each call gets an unbiased QA score, with compliance risks and missed opportunities highlighted.
Actionable for Coaching – Managers get clear insights to train agents faster, new hires ramp quicker, and mistakes are corrected the same day.
Proven Impact:
93% reduction in QA time
18% boost in agent performance in just 3 weeks
60% fewer compliance incidents within the first 30 days
Leaders gain real-time visibility into team performance trends with dashboards, red-flag alerts, and agent-level scorecards, transforming QA from a costly bottleneck into a driver of agent performance and customer satisfaction.
Creo+ is a cloud-based 3D CAD solution developed by PTC, designed to enhance product design and development processes. It combines the robust capabilities of Creo with the flexibility and collaboration features of the cloud, enabling teams to work more efficiently and innovate faster.
Key Features and Functionality:
- Cloud-Based Collaboration: Facilitates real-time collaboration among design teams, allowing multiple users to work on the same model simultaneously, regardless of their location.
- Scalable Access: Provides scalable access to design tools and data, ensuring that teams can easily adapt to project demands without the need for extensive IT infrastructure.
- Advanced Design Tools: Offers a comprehensive suite of design tools, including parametric and direct modeling, generative design, and simulation capabilities, to support complex product development.
- Seamless Integration: Integrates with other PTC products and third-party applications, streamlining workflows and enhancing productivity.
Primary Value and User Solutions:
Creo+ addresses the challenges of modern product development by providing a collaborative, cloud-based environment that enhances team productivity and innovation. By enabling real-time collaboration and offering advanced design tools, it reduces time-to-market and improves product quality. Its scalable access and seamless integration capabilities ensure that organizations can efficiently manage resources and adapt to evolving project requirements.
FiberField is an all in one project management, field documentation, redline, as-builts, and billing platform built specifically for utility contractors.
Designed for fiber optic, underground utility, and telecom construction companies, FiberField helps contractors eliminate paperwork, streamline field operations, and get paid faster.
Field crews can document completed work directly on project maps and PDFs, create digital redlines and markups, capture photos, record quantities, and track daily production. Everything is automatically organized in one place, giving project managers and office teams real time visibility into what's happening in the field.
With built in quality control, inspections, automated billing, as-built documentation, and QuickBooks integration, FiberField simplifies the entire workflow from field reporting and construction redlines to customer invoicing and final as-builts.
Instead of chasing crews for paper redlines, digging through messages for photos, manually preparing as-built drawings, or spending hours calculating billable quantities, contractors can manage their projects, documentation, and billing from one easy to use platform.
FiberField helps utility contractors spend less time on paperwork, produce accurate redlines and as-builts, improve billing accuracy, and get paid faster.
MatterScribe is an AI-powered transcription platform built for legal professionals. It converts court audio, depositions, hearings, and other legal proceedings into searchable transcripts with speaker identification and timestamps.
MatterScribe is one of the only transcription services with native support for ForTheRecord (.TRM) files — the proprietary audio format used in thousands of courtrooms across the United States. Legal professionals who work with .TRM court recordings can upload files directly — MatterScribe automatically converts them to MP3 and generates a transcript, eliminating the need for the Windows-only FTR Player application. The platform also accepts standard audio and video formats including MP3, MP4, WAV, and others.
The platform is entirely web-based and works on Mac, Windows, iPhone, iPad, Android, Chromebook, and Linux — any device with a modern browser. No software installation is required.
Core functionality includes AI-generated transcripts from court audio and legal recordings, speaker identification and labeling across multiple participants, timestamped transcript lines synced to audio playback, click-to-listen playback that jumps to the corresponding audio for any line in the transcript, automatic .TRM to MP3 conversion, and export of transcripts to PDF and DOCX.
MatterScribe is designed for attorneys, paralegals, court reporters, legal aid organizations, judges, and other legal professionals who need working transcripts faster than traditional transcription turnaround times allow. AI transcription delivers rough drafts in minutes rather than the days or weeks typical of manual transcription services, at a fraction of the cost.
The platform does not replace certified court reporters or official transcription. It provides immediate working transcripts for case preparation, hearing review, motion drafting, and internal reference — giving legal teams access to the record while certified transcripts follow through traditional channels.
MatterScribe offers tiered pricing with a Professional plan at $25/month (1,250 minutes, 7-day retention) and a Professional Plus plan at $50/month (3,000 minutes, 30-day retention). A 14-day free trial with 120 minutes is available for new users.
Founded in Portland, Oregon, MatterScribe was built by legal operations professionals with direct experience in family law firm practice and court proceedings.
SUPERAGENT AI is a pioneering platform designed to revolutionize the insurance industry by providing a suite of autonomous AI agents that streamline and enhance various aspects of insurance operations. By integrating advanced artificial intelligence, SUPERAGENT AI empowers insurance agencies to improve efficiency, accuracy, and customer engagement, ultimately driving growth and success.
Key Features and Functionality:
- Inbound AI Agent: Operates as a 24/7 digital receptionist, instantly handling inbound calls, qualifying leads, and autonomously booking appointments, ensuring no potential client is missed.
- Outbound AI Agent: Automates outbound communications for follow-ups, document collection, renewals, and compliance notifications through strategic, multi-channel workflows, enhancing outreach efficiency.
- Training AI Agent: Provides real-time call analysis and personalized coaching plans, accelerating the onboarding process for new agents and enhancing the performance of existing staff.
- Live Call AI Agent: Offers live conversation guidance, objection handling, and instant access to policy information during calls, assisting agents in closing deals with confidence.
- Retention AI Agent: Monitors policy health, predicts churn risks, and engages customers proactively to improve retention rates and identify cross-sell and upsell opportunities.
- Quoting AI Agent: Automates the data collection and quoting process, optimizing rates and generating accurate quotes swiftly, thereby eliminating manual tasks and reducing errors.
Primary Value and Solutions Provided:
SUPERAGENT AI addresses critical challenges in the insurance sector, such as agent productivity, customer retention, and operational inefficiencies. By automating routine tasks and providing intelligent support, the platform allows agents to focus on high-value activities, leading to:
- Increased Conversion Rates: Agencies have reported significant improvements in conversion rates, with some experiencing a 95% lift for new representatives.
- Reduced Onboarding Time: The Training AI Agent has compressed new-rep ramp-up time from several months to approximately 2.5 weeks, enabling faster integration of new agents.
- Enhanced Customer Engagement: With AI agents handling inbound and outbound communications, agencies can recover 20-30 inbound leads per month, ensuring consistent client interaction and satisfaction.
By leveraging SUPERAGENT AI, insurance agencies can transform their operations, achieve higher efficiency, and deliver superior service to their clients.