Products

The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside any custom CRM so always visible and accessible whatever interaction is managed by the agent.

The PureCloud Connector for Siebel CRM is the out-of-the-box solution to integrate all the PureCloud channels inside Siebel. This solution allows having Siebel embedded inside the PureCloud console so always visible and accessible whatever interaction is managed by the agent.

Configuration Management Solution (CMS) is an easy to use, thin-client application designed to provide users with complete control over their Genesys configuration environment.

Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions

Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.

Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.

Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.

Frontline Solutions B.V. specializes in delivering innovative and sustainable customer contact solutions that enhance customer satisfaction and operational efficiency while reducing costs. With over three decades of experience, the company offers a comprehensive suite of services, including routing, Customer Relationship Management , workforce management, and webcare. As a Genesys Gold Partner, Frontline Solutions provides both on-premise and cloud-based platforms, such as Genesys Cloud, to cate

Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cult

GenesisSolutions provides mission critical implementation and support services for all of its customers industrial asset management and MRO operations needs.

Genesis Consulting is a strategic management consulting firm, focused on delivering ERP implementation services and support.

InfoGenesis Flex keeps service flowing in your most demanding, highest-volume environments, with no performance loss. And with broad temperature tolerances, drop and shock resistance, and a long battery life, youre always ready to serve guests.

Genesis Technology Solutions, Inc., also known as GenesisSolutions, specializes in providing comprehensive maintenance and asset management consulting services to industrial organizations. Their expertise lies in enhancing asset reliability, increasing operational capacity, and reducing maintenance costs, thereby extending the lifecycle of capital assets. Key Features and Functionality: - Enterprise Asset Management : Implementation and support for EAM systems, including IBM Maximo Asset Mana

Genesis Business Systems Ltd, established in 1986, is a UK-based Information Technology services company dedicated to delivering innovative and budget-friendly IT solutions that keep businesses running smoothly. With nearly 40 years of experience, Genesis offers a comprehensive range of products and services, acting as a one-stop shop for all ICT needs. Their philosophy centers on building strong client relationships by understanding unique business requirements and providing tailored solutions.

GENESIS Swiss Team AG is a Swiss-based IT solutions provider with over 20 years of experience in delivering comprehensive, best-practice solutions tailored to clients' needs. Specializing in IT transformation, cloud solutions, IT service management, and IT security, the company collaborates closely with long-standing solution partners to ensure seamless integration and optimal performance. Key Features and Functionality: - DNS, DHCP, and IP Address Management : Centralized management of IP ad

MicroGenesis Sweden AB is a leading technology solutions provider and consultant with over two decades of experience in delivering agile, high-quality, and effective services. Specializing in business process management and enterprise digital transformation, MicroGenesis offers a comprehensive suite of solutions tailored to various industries, including automotive, manufacturing, transportation, healthcare, aerospace, defense, and medical technology. Their expertise encompasses application lifec