Bespoken Reviews & Product Details

Bespoken is a platform that helps you test, train, and monitor voice and chat experiences—automatically. Whether you're building IVRs, chatbots, or assistants powered by large language models (LLMs), we make sure they work smoothly, reliably, and as expected. We take the manual work out of quality assurance. With tools for regression testing, load testing, and AI-driven exploratory testing, Bespoken finds issues before your users do. Our exploratory testing doesn’t require any setup—it automatically navigates your conversational flows to catch problems early. That means faster releases, fewer bugs, and a better user experience. Our monitoring tools are built for contact centers. They let you track the performance of your systems and customer service teams in real time. You can set up alerts, run regular checks, and ensure your customers are always getting the experience they deserve. We also benchmark core technologies used in modern contact centers—like ASR (automatic speech recognition), transcription, sentiment analysis, and call analytics. This helps you compare vendors and make confident, data-driven decisions. Bespoken integrates easily into your existing workflows and works with platforms like Twilio, Genesys, Amazon Connect, and Google Dialogflow. No need for extra setup or complicated deployment. In short, Bespoken gives teams the tools to build, test, and run better voice and chat applications—faster, smarter, and with less effort.