Bespoken
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Test faster and significantly reduce errors while incorporating multiple languages and accents into your testing practices with Bespoken’s Automated Testing for IVR. Ensure that your system is working all the time, make sure all your users are understood without frustration, and in the process, increase customer satisfaction, call deflections and first-call-resolution, all of which leads to significantly higher ROI on your Genesys investment.
Bespoken provides automated testing and monitoring for IVR systems, chatbots, and voice assistants. Our platform helps QA and CX teams ensure that voice and chat experiences work flawlessly — across every channel, language, and user path. With Bespoken, organizations can detect bugs before customers encounter them, reduce manual testing time, and improve release cycles. Designed specifically for Contact Centers, Bespoken supports: Exploratory Testing with AI to uncover unexpected issues Automated functional and regression testing for IVRs and chatbots Monitoring of live systems, with alerts for failures and broken experiences Seamless integration with CI/CD pipelines for continuous testing Bespoken works with a wide range of platforms and technologies — from cloud-based IVRs to conversational AI tools like Genesys, Twilio, and Alexa — offering the flexibility teams need to test at scale. Trusted by leading enterprises in banking, telecom, and healthcare, Bespoken ensures that conversational systems deliver great experiences — every time.
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What is Bespoken?
Bespoken offers end-to-end automated testing and monitoring for IVRs, chatbots, and voice assistants. Our tools simulate real-user interactions, detect bugs early, and validate system behavior across languages and channels. QA and CX teams use Bespoken to save time, improve quality, and ensure flawless experiences — from development to production. Trusted by global enterprises in banking, healthcare, and more.
