# Zscaler Internet Access Reviews **Vendor:** Zscaler **Category:** [Secure Web Gateway Software](https://www.g2.com/categories/secure-web-gateways) **Average Rating:** 4.4/5.0 **Total Reviews:** 195 ## About Zscaler Internet Access Zscaler Internet Access™ (ZIA) is the world’s leading cloud-native secure access solution that protects users, devices, and data by securing all internet traffic, regardless of location. Leveraging cloud native, AI-powered cyberthreat protection and zero trust access to the internet and SaaS apps, ZIA ensures fast, direct, and secure connections to the internet and SaaS applications, eliminating the need for traditional on-premises security hardware. With ZIA, you can optimize internet security and user experience while aligning with Zero Trust principles through Zscaler Internet Access. ZIA's advanced features like Secure Web Gateways, DNS Security, Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), Secure Enterprise Browsing, and Cloud Sandboxing provide comprehensive protection against advanced threats such as malware, ransomware, and phishing while safeguarding sensitive corporate data. It combines robust threat prevention with granular policy enforcement to ensure secure, seamless access for users across remote, branch, or hybrid environments. With ZIA, organizations can embrace cloud transformation while leveraging simplified management, reduced complexity, and consistent security across global teams. Key Features and Benefits: • Prevent cyberthreats and data loss with AI: Protect your organization against advanced threats with a suite of AI-powered cyberthreat and data protection services, enriched by real-time updates sourced from 500 trillion daily threat signals from the world’s largest security cloud. • Get an unmatched user experience: Get the world’s fastest internet and SaaS experience—up to 40% faster than legacy security architectures—to boost productivity and increase business agility. • Reduce costs and complexity: Realize 139% ROI with Zscaler by replacing 90% of your costly, complex, and slow appliances with a fully cloud-native zero trust platform. • Secure your hybrid workforce: Empower employees, customers, and third parties to securely access web apps and cloud services from anywhere, on any device—with a great digital experience. • Unify SecOps and NetOps Efforts: Drive faster, more collaborative security outcomes with shared tooling like real-time traffic insights, API-first integrations, and granular RBAC. • Achieve Total Data and Content Sovereignty: Enforce compliance for secure and localized access without performance tradeoffs using Egress NAT, geolocalized content, and in-country data logging. • Secure AI in Your Environment: Enable the secure use of Microsoft Copilot and other AI applications. • Protect Developer Environments at Scale: Automate SSL/TLS inspection for 30+ developer tools while sandboxing code and unknown or large files with instant AI-verdicts—all without slowing innovation. Zscaler Internet Access is trusted by organizations worldwide to ensure secure, reliable, and fast internet connectivity that supports both modern workflows and digital transformation initiatives." ## Zscaler Internet Access Pros & Cons **What users like:** - Users value the **robust security** of Zscaler Internet Access, ensuring protection without complicating user experience or management. (48 reviews) - Users appreciate the **robust internet security** of Zscaler Internet Access, ensuring protection without sacrificing user experience. (47 reviews) - Users commend the **consistent security** of Zscaler Internet Access, ensuring protection for everyone, anywhere, effortlessly. (41 reviews) - Users praise Zscaler Internet Access as the **best cloud proxy solution** , valued for its ease of deployment and configuration. (26 reviews) - Users commend Zscaler Internet Access for its **robust email security** , ensuring protection without complexity in any environment. (26 reviews) - Users appreciate the **ease of use** of Zscaler Internet Access, facilitating seamless management and monitoring of internet access. (24 reviews) - Cloud Technology (20 reviews) - Network Connectivity (20 reviews) - Users highlight **fast and reliable internet access** with Zscaler Internet Access, enhancing overall performance and security. (19 reviews) - Ease of Management (17 reviews) **What users dislike:** - Users report **slow performance** during peak hours, which impacts productivity and leads to frustrated experiences. (27 reviews) - Users find the **complex implementation** challenging, especially for new admins, potentially causing web traffic access issues. (24 reviews) - Users find the **complex configuration** challenging, especially for new admins, affecting initial setup and usability. (22 reviews) - Users report **connection issues** like slow speeds and VPN problems, complicating accessibility and overall experience. (22 reviews) - Users find the **initial setup and connection issues** challenging, especially during peak usage times affecting internet speed. (18 reviews) - Complexity (16 reviews) - Users experience **connectivity issues** with Zscaler, including VPN problems and reduced internet speeds on certain networks. (15 reviews) - Difficult Setup (15 reviews) - Users find the **complex setup** of Zscaler Internet Access to be time-consuming and challenging to navigate effectively. (14 reviews) - Expensive (10 reviews) ## Zscaler Internet Access Reviews ### 1. Powerful Cloud Security with Centralized Policy Management in Zscaler Internet Access **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi M. | Network Security Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Zscaler Internet Access?** One of the best things about Zscaler Internet Access is its strong cloud-based security architecture. It provides real-time protection against web threats, malware, and unauthorized access, which significantly improves overall security posture without relying on traditional on-premise firewalls.Another key advantage is its centralized policy management. Administrators can control and enforce security policies across all users and locations from a single dashboard, making it highly effective for remote and hybrid work environments.I also appreciate the granular URL filtering and access control, which allows organizations to block or allow traffic based on domains, URLs, or IPs. This helps maintain compliance and prevents risky browsing behavior.Finally, features like SSL inspection, DLP (Data Loss Prevention), and bandwidth control provide deep visibility into traffic and help prevent data leaks, making it a complete secure web gateway solution. **What do you dislike about Zscaler Internet Access?** One of the main drawbacks of Zscaler Internet Access is performance and latency issues. Since all traffic is routed through Zscaler’s cloud, users sometimes experience slower internet speeds and delays, especially during peak hours or in certain regions. I also find that troubleshooting can be difficult. Logs and visibility are sometimes limited, making it harder to quickly identify and resolve issues when something breaks. Additionally, Zscaler can feel overly restrictive at times. Its aggressive security policies may block legitimate websites or applications, requiring frequent manual adjustments and exceptions. concern is cost. Zscaler is considered a premium solution, and licensing—especially for advanced features—can be expensive compared to traditional firewalls or alternative solutions. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access (ZIA) primarily solves the limitations of traditional firewall-based security, which struggle to protect modern, cloud-driven environments. Legacy setups often fail to detect advanced threats, lack visibility into encrypted traffic, and create performance bottlenecks due to backhauling traffic through data centers. One major problem it addresses is cybersecurity threats like malware, ransomware, and phishing. ZIA inspects all internet traffic (including SSL/TLS encrypted traffic) in real time. Benefit: Users get secure and seamless connectivity without performance degradation from VPN backhauling. ZIA also solves the problem of poor visibility and control over user activity and cloud applications. It provides centralized policy enforcement and granular controls over web traffic and SaaS usage. ### 2. Seamless Connectivity and Strong Zero-Trust Security with Zscaler **Rating:** 4.5/5.0 stars **Reviewed by:** nagarajan k. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Zscaler Internet Access?** Zscaler is a strong zero-trust security model that provides the level of security our organization expects. Connectivity is seamless: once I log in, it connects automatically, and the background processing requires very little effort from the user while still doing its job. **What do you dislike about Zscaler Internet Access?** I have faced couple of times automatic login issues; It is hard to identify where the application is, especially the icon is bit difficult to identify and troubleshoot the problems. I need to wait until I connect back. **What problems is Zscaler Internet Access solving and how is that benefiting you?** In our organization we required a strong security for our internet access; consistent to all users i.e. suitable for office, working from home, even global travelers with one security policy; centralized policy management and clear visibility with high scalability for our growing organization ### 3. Fast, Secure, Cloud-Native Web Security with Seamless Scalability **Rating:** 4.5/5.0 stars **Reviewed by:** Vasanth K K. | Test Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Zscaler Internet Access?** Zscaler Internet Access excels at delivering fast, secure, cloud-native web security. Standout strengths include seamless scalability, real-time threat protection, and granular policy controls that are easy to apply consistently. Its global cloud architecture helps ensure low-latency access and uniform security across locations and devices. Overall, it’s a strong fit for modern workforces and hybrid environments. **What do you dislike about Zscaler Internet Access?** Some users have noted that Zscaler Internet Access can feel complex during the initial setup, especially when it comes to policy configuration. There are also occasional false positives in threat detection, and the limited ability to customize reporting can be challenging. Pricing for advanced features may be another consideration, particularly for smaller organizations. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access addresses critical web security gaps by protecting users from threats, enforcing security policies, and supporting compliance requirements. It helps organizations deliver fast, scalable security without being limited by hardware constraints, which can reduce risk while also improving the overall user experience. It’s especially well-suited for remote work and hybrid environments where consistent protection and policy enforcement are essential. ### 4. Seamless, Cloud-Native Security with Granular Control in Zscaler Internet Access (ZIA) **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad M. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Zscaler Internet Access?** I really like how Zscaler Internet Access (ZIA) delivers a seamless, secure experience for our remote workforce. Because it’s cloud-native, our security policies are applied consistently no matter where a user is located. The ability to inspect SSL traffic at scale without noticeably impacting performance is a major plus. On top of that, the interface feels intuitive, and the granular control over web access and threat protection gives us real peace of mind about our overall network security and data integrity. **What do you dislike about Zscaler Internet Access?** While Zscaler is highly effective, the administrative interface can feel a bit overwhelming at first due to the sheer volume of features and granular policies. The learning curve for new administrators is quite steep. Additionally, we occasionally experience minor false positives where legitimate sites or harmless applications are temporarily blocked, requiring manual whitelisting. Finally, navigating the logs to generate highly customized reports can sometimes be less intuitive and slower than expected. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access solves the complex challenge of securing remote connections and protecting sensitive information without the performance lag of traditional VPNs. In our daily operations, handling confidential client files, financial data, and compliance documents requires non-negotiable security. ZIA ensures that all traffic is rigorously inspected and secured, regardless of where the team is working from. The biggest benefit is the combination of a seamless user experience and complete peace of mind. It allows us to confidently conduct business outreach, connect with external partners, and manage our professional services securely from any location. ### 5. Simple, Transparent Security with Clear Traffic Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Youssef N. | FP&A - Consulting | Supervising Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Zscaler Internet Access?** I like how simple and transparent it is, with strong security that doesn’t feel restrictive. It runs seamlessly in the background while still giving me clear visibility into traffic and potential risks. **What do you dislike about Zscaler Internet Access?** At times it feels overly restrictive, with legitimate websites or tools getting blocked. Troubleshooting can also be slow, especially when it isn’t clear why access was denied in the first place. **What problems is Zscaler Internet Access solving and how is that benefiting you?** It provides secure internet access wherever I’m working, without having to rely on office networks or VPNs. As a result, I get safer browsing with fewer risks, plus consistent access when I’m working remotely or on client systems. ### 6. Strong security solution with flexibility in management **Rating:** 4.5/5.0 stars **Reviewed by:** Abdelrahman F. | Humanities Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Zscaler Internet Access?** What I like most about Zscaler Internet Access is that it combines strong security with ease of use at the same time, without the need for complex devices or traditional infrastructure management. I appreciate the strong security feature it offers in protecting users from cyber threats such as malicious sites and cyber attacks, and the fact that it allows users to connect to the network securely from anywhere without relying on traditional VPNs. I also consider that it provides a strong level of security, easy centralized management, excellent support for remote work, and high scalability. **What do you dislike about Zscaler Internet Access?** The performance of Zscaler Internet Access is very good, but there are some areas that can be improved. Firstly, setting up and configuring advanced policies initially can be complex and requires clear technical expertise, especially in large environments. Also, there are challenges in the flexibility of policy application in large and complex environments, where organizing policies and avoiding conflicts between them requires careful planning and continuous management. Additionally, improving the experience of managing exceptions is necessary, as dealing with them frequently can increase the complexity of settings over time if not well organized. One of the improvements that could be beneficial is simplifying the user interface for policy management and making it more user-friendly for new users to reduce the learning curve. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I find that Zscaler Internet Access helps protect users from cyber threats such as malicious sites, and provides secure remote access without the need to use a traditional VPN. ### 7. Granular Policy Control & Secure Access Management **Rating:** 4.5/5.0 stars **Reviewed by:** rohit n. | Network Security Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Zscaler Internet Access?** I use Zscaler Internet Access primarily for its application control, which offers granular features for creating policies department-wise. I appreciate how it utilizes zero trust internet access, verifying every request based on identity, device posture, and policy, which significantly enhances security. Additionally, I find that the initial setup is very simple, particularly if you're migrating from another CASB solution to Zscaler Internet Access. **What do you dislike about Zscaler Internet Access?** There is all things up to the mark but while we found any issues related to the SSL blocked url or services we need dive into analytics and logs in more they can improve the Logs visibility which can help to create bypass or whitelist the same thing. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access helps us manage internet access per compliance requirements with zero trust security. I like its granular application control features for department-wise policy creation, enhancing security by verifying every request based on identity and device posture. ### 8. Cloud-Native Zero Trust with Strong Threat Protection and Centralized Control **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmad O. | Security Design and Estimation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Zscaler Internet Access?** What I like most about Zscaler Internet Access is its cloud-native zero-trust architecture, which allows secure internet access for users regardless of location. It provides strong threat protection by inspecting encrypted traffic and blocking malware, phishing, and other web-based attacks. I also appreciate the centralized policy management and visibility it gives administrators, making it easier to control user activity and enforce security policies. Additionally, since it is delivered from the cloud, it eliminates the need for traditional hardware firewalls and improves performance for remote and hybrid users **What do you dislike about Zscaler Internet Access?** One challenge with Zscaler Internet Access is that it can sometimes introduce latency because traffic is routed through cloud security inspection points before reaching the destination. In some cases, this may affect performance for bandwidth-intensive applications or users located far from Zscaler data centers. Additionally, the initial configuration and policy management can be complex, especially when integrating with existing infrastructure or legacy applications. The pricing model can also be relatively high for some organizations, particularly smaller companies that may not require the full feature set. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access helps solve several security and connectivity challenges, especially for organizations with remote or hybrid work environments. It provides secure internet access by inspecting all user traffic and blocking threats such as malware, phishing, and ransomware before they reach the user. The platform also replaces traditional perimeter-based security tools with a cloud-based zero-trust model, which simplifies network architecture and reduces the need for multiple hardware security appliances. This improves visibility and centralized policy management for administrators while ensuring users can securely access web and SaaS applications from any location. As a result, it enhances overall security posture, improves user productivity, and reduces operational complexity for IT teams. ### 9. AI-Powered Security, But With Troubleshooting Hiccups **Rating:** 3.0/5.0 stars **Reviewed by:** mostafa s. | Enterprise Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Zscaler Internet Access?** I like Zscaler Internet Access for its direct to cloud access, eliminating VPN lag and providing centralized management, global policy control, and real-time analytics. I appreciate its AI-powered SSL inspection, as it effectively scans and detects zero-day threats, transitioning smoothly where traditional filters might miss. The feature that stands out the most for me is the AI-powered SSL inspection, which has turned our biggest security blind spot into our strongest layer of defense. Zscaler's solution allows us to inspect all encrypted traffic without slowing down our bandwidth or forcing hardware upgrades. I also love the scalability since it's cloud-native, and it doesn't require worrying about CPU cycles, whether you have a small or large number of users streaming or downloading heavy data. It makes the VPN experience actually feel faster than being in the office and provides anti-virus engines without the latency that multiple appliances would introduce. **What do you dislike about Zscaler Internet Access?** It's easy for an admin to accidentally create overlapping roles and troubleshooting exactly why a specific site is blocked can sometimes feel like finding a needle in a haystack. Mainly, developer tools like Docker, Python, and Git use their own internal trust stores instead of the system's certificate store, leading to problems when Zscaler Internet Access tries to inspect this traffic. It frequently breaks the developer environment, requiring significant time to build workarounds. Additionally, when a user moves from a wired connection to Wi-Fi or a 5G hotspot, the Zscaler client connector can get stuck, leaving the user without internet access for up to sixty seconds. Finally, during network transitions, the client connector isn't always as seamless as hardware-based breakouts, especially on Mac OS or Linux. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access eliminates VPN lag with direct cloud access and enhances security with AI-powered SSL inspection, reducing latency by 4% and replacing expensive hardware. It inspects encrypted traffic and turns laptops into secure branches, addressing hybrid work challenges and legacy VPN limitations. ### 10. Seamless Zero-Trust Security for Modern Hybrid Work **Rating:** 5.0/5.0 stars **Reviewed by:** Ritika V. | Senior Analyst, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Zscaler Internet Access?** I Like to use Zscaler Internet Access and also like its zero -trust approach, seamless web filtering, and advanced threat protection that keep data safe and secure while enabling secure, fast access from anywhere it provides real-time, cloud native security without slowing down user experience That platform's ability to secure remote users without VPN dependency and makes it highly efficient for modern hybrid work environment. **What do you dislike about Zscaler Internet Access?** Something which dislike about ZIA is that some legacy applications do not integrate smoothly, which can require additional configuration and exceptions. **What problems is Zscaler Internet Access solving and how is that benefiting you?** ZIA helps solve the challenge of securing internet traffic for remote and on-site users by applying consistent, reducing the risk of data breaches and improving overall operational efficiency. It addresses the business problem of uncontrolled internet usage by providing real-time visibility and control, helping the organization prevent malware, phishing, and data loss while maintaining user productivity. It helps the business meet compliance and security standards by continuously inspecting traffic and providing detailed reporting, which strengthens risk management and audit readiness. ### 11. Easy Configuration and Granular Rules with Helpful Insights **Rating:** 5.0/5.0 stars **Reviewed by:** VINAYAK J. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Zscaler Internet Access?** It’s easy to configure, and it lets me set granular rules based on my requirements. I can also troubleshoot issues more easily with the help of web or fw insights. **What do you dislike about Zscaler Internet Access?** Sometimes the URL filtering rule does not work as expected. Also, Tunnel 2.0 can cause slowness and increased latency when accessing internet traffic. **What problems is Zscaler Internet Access solving and how is that benefiting you?** When users are working frok or anywhere we can create the policies and control the trafficso users can only access the traffic which allowed by company ### 12. Cloud-Native Zero-Trust Security with Powerful Policy Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Zscaler Internet Access?** What I like most about Zscaler Internet Access is its cloud-native security model and strong zero-trust architecture. It provides secure web access without relying heavily on traditional VPN infrastructure. Features like URL filtering, SSL inspection, advanced threat protection, and granular policy control are very effective. The centralized admin console gives good visibility into user traffic and helps enforce consistent security policies across remote and on-prem users. It also scales well and reduces the dependency on legacy firewall hardware. **What do you dislike about Zscaler Internet Access?** One area for improvement would be the initial setup and policy configuration, which can be complex for new administrators. The interface is powerful but may require some learning time to fully utilize all features. In certain scenarios, there can be minor latency depending on user location and traffic routing. However, these are manageable and do not significantly impact overall security and performance **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access solves the challenge of securing internet traffic without relying on traditional perimeter-based security or legacy VPN infrastructure. It helps enforce zero-trust access by inspecting and controlling user traffic regardless of location. This benefits us by improving visibility, reducing security risks from web-based threats, and providing consistent policy enforcement for remote and on-prem users. It also simplifies security management through centralized control and reduces dependency on on-prem firewall hardware. ### 13. Robust Cloud Security, Slight Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Kartikeya Sharma S. **Reviewed Date:** February 17, 2026 **What do you like best about Zscaler Internet Access?** I like how Zscaler Internet Access provides security without adding complexity for users or administrators due to its cloud-based architecture. It's great that it offers consistent protection for users regardless of their location, which is very helpful in a hybrid or remote work environment. I also appreciate the real-time traffic inspection and strong threat prevention capabilities, which block malicious activity effectively. The centralized policy management and detailed visibility into user activity make internet monitoring and control straightforward. Additionally, the seamless user experience is a big plus; it ensures secure internet access with minimal impact on performance, allowing employees to work without disruptions while security remains robust. **What do you dislike about Zscaler Internet Access?** One area that could be improved in Zscaler Internet Access is troubleshooting and issue resolution. At times, identifying the exact reason why certain websites or applications are blocked can take extra effort, especially when dealing with complex policies or traffic logs. More intuitive diagnostics or clearer error insights would make problem resolution faster. Another aspect is the initial setup and policy configuration, which can be a bit complex for new users or teams without prior experience. The learning curve for managing advanced settings and fine-tuning policies could be smoother with more simplified guidance or documentation. There are also occasional concerns around latency or performance depending on network conditions or location, which can impact the user experience in some scenarios. While it generally performs well, further optimization in this area would be beneficial. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to secure internet traffic, protect from cyber threats, and manage access for remote workers. It provides real-time traffic inspection, simplifies security management with centralized policies, and improves visibility and control over user activities, supporting a flexible work environment. ### 14. Fast, Reliable Internet Access with Seamless Security Policies **Rating:** 4.0/5.0 stars **Reviewed by:** Fentahun A. | Associate Programmer II, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Zscaler Internet Access?** I appreciate Zscaler Internet Access for its ability to securely connect users to the internet with minimal latency. The cloud-native approach ensures fast, reliable access to applications while enforcing security policies seamlessly **What do you dislike about Zscaler Internet Access?** While ZIA simplifies security overall, configuring certain advanced policies or customizations can be a bit complex initially, requiring some learning for teams new to cloud-based security. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access addresses several key challenges in modern networking and security. It eliminates the need for backhauling traffic through on-premises appliances, ensuring users are protected from malware, phishing, and data leaks wherever they are. For me, this means I can work securely from any location without worrying about complex VPN setups, and our organization benefits from simplified, centralized security management and faster access to applications ### 15. Secure cloud access without complex VPNs **Rating:** 4.0/5.0 stars **Reviewed by:** Andres B. | Consultor SB1, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Zscaler Internet Access?** What I like the most is its cloud security approach, which eliminates the need for complex VPNs and allows secure and fast access to any application. **What do you dislike about Zscaler Internet Access?** What I don't like is that at the beginning it can be very complex, especially in organizations with very complex and customized network configurations. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access solves problems related to security and internet access in enterprise environments and eliminates dependencies on VPN, and this is a benefit. ### 16. Robust Cloud Security with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed M. | System Administrator **Reviewed Date:** February 03, 2026 **What do you like best about Zscaler Internet Access?** I appreciate the strong security that Zscaler Internet Access provides without slowing down browsing. Features like URL filtering and threat protection stand out, along with its seamless cloud-based deployment that makes it easy to manage and ensures consistent protection for all users, whether on-site or remote. The initial setup was fairly straightforward, and the cloud-based approach made deployment easier than traditional security tools. Additionally, Zscaler Internet Access simplifies management and offers improved performance, which are significant benefits for remote users. **What do you dislike about Zscaler Internet Access?** One area that could be improved in Zscaler Internet Access is the occasional latency during peak times. Sometimes certain websites or applications need additional configuration to work smoothly. Improving the user interface and making troubleshooting more straightforward would also enhance the overall experience. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to secure web browsing, filtering internet traffic and protecting devices from threats. It improves performance, simplifies management, and offers consistent security for users working remotely or in the office without a traditional VPN. ### 17. Convenient Access Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** MOYO L. | Lead Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Zscaler Internet Access?** What I like best about Zscaler Internet Access is its cloud-native security approach, which allows users to access the internet securely from anywhere without relying on traditional on-premise hardware. It provides strong protection against threats while maintaining good performance, and the centralized management makes it easy to enforce consistent security policies across all users and devices. **What do you dislike about Zscaler Internet Access?** What I dislike about Zscaler Internet Access is that initial setup and policy configuration can be complex, especially for new users. Troubleshooting can sometimes be challenging due to limited visibility into traffic flows, and occasional latency may be noticed when traffic is routed through the cloud. Additionally, licensing and pricing can be expensive for smaller organizations. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access solves the problem of securing internet traffic for a distributed workforce without relying on traditional perimeter-based security. By moving security controls to the cloud, it protects users from web-based threats, malware, and data loss regardless of location. This benefits me by providing consistent security, reduced reliance on VPNs and on-premise hardware, improved visibility into internet usage, and simpler management of security policies across the organization. ### 18. Great Centralized VM Access, but Connection and Access Controls Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zscaler Internet Access?** It’s a good tool for having centralized access to all client-facing virtual machines. The best part is that it can be accessed over port 443, rather than relying on the typical RDP port. **What do you dislike about Zscaler Internet Access?** The connection is usually inconsistent. Access control also feels limited because it relies on usernames rather than role-based access. On top of that, access to the clipboard and local drives is terrible. **What problems is Zscaler Internet Access solving and how is that benefiting you?** It provides single-window access to all my virtual machines, without frequent login prompts. I don’t need to remember separate credentials for each machine, domain, or region, which makes access much simpler. ### 19. Robust Security with Some Latency Concerns **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul K. | Sr Cybersecurity Analyst, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Zscaler Internet Access?** I appreciate the URL Filtering Policies since they allow or block connections based on URL, domain, or IP, offering granular control over websites and reducing the risk of accessing blocked URLs. I also value the Cloud App Control Policies, which help us manage cloud apps like social media and webmail with detailed control, such as allowing view access while blocking upload or download, aiding in data leak prevention. The Firewall Management is another feature I like, as it lets us manage outbound connections at the port, protocol, and application levels without needing hardware appliances. **What do you dislike about Zscaler Internet Access?** Latency across different regions is the only drawback we have. Takes at least 1 to 2 months to implement if you are a global company. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access for centralized web access management to ensure safe and compliant internet traffic. It protects against malicious websites and phishing. URL filtering, cloud app control, and firewall management enhance security and provide granular control, reducing risks and preventing data leaks. ### 20. Effortless Auto-Connect and Easy Disconnect **Rating:** 5.0/5.0 stars **Reviewed by:** Mario M. | Application Support Engineer - Calibre, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Zscaler Internet Access?** I like that it connects automatically when I open my laptop, so I don’t have to remember to enable it. I also appreciate that I can disconnect from it easily whenever I need to. **What do you dislike about Zscaler Internet Access?** I think the main thing I don’t like is that my internet speed slows down after enabling Zscaler. This is an issue that should be solved in some way….. **What problems is Zscaler Internet Access solving and how is that benefiting you?** It improves my access to many websites I use for work, such as Salesforce and Exceed. Another thing I appreciate is that it helps secure my connection when I’m accessing confidential sites. ### 21. Strong security, but needs improvement in performance and cost. **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed E. | Recruitment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Zscaler Internet Access?** I love that Zscaler Internet Access provides strong security and a fast user experience without complexity, as it thoroughly inspects all traffic, including encrypted traffic. It offers comprehensive protection by enabling direct and fast access to applications from anywhere without the need for traditional complex infrastructure like VPNs and firewalls. This combination of security and speed makes using the product comfortable and efficient. **What do you dislike about Zscaler Internet Access?** Strong in security, but needs improvement in performance, ease of management, and cost. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to secure browsing, eliminate the complexity of VPNs, and protect data. It provides fast access to applications and enhances security without relying on VPNs or firewalls. ### 22. Advanced protection and ease of use with some challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Zscaler Internet Access?** I appreciate the ease of use in Zscaler Internet Access because it saves time in management without complexity. I also like the high level of security that continuously protects against cyber threats, which helps me work more efficiently. I love the complete control over internet access that the software provides. **What do you dislike about Zscaler Internet Access?** Sometimes there is a slight delay in the connection, and also setting up some policies can be complicated and needs simplification. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to secure the company's internet connections, protecting us from cyber threats such as viruses and malware. It is easy to use and saves time in management, while ensuring a high level of security for continuous protection and greater operational efficiency. ### 23. Seamless Cloud Security with Effortless Global Policy Management **Rating:** 5.0/5.0 stars **Reviewed by:** Naman C. | Software Engineer III, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Zscaler Internet Access?** Zscaler Internet Access provides seamless, cloud-delivered security without the need for complex on-prem infrastructure. I really appreciate the consistent performance, easy scalability, and the ability to enforce security policies globally from a single dashboard. The integration with zero-trust principles also ensures secure access regardless of user location, which is extremely useful in a hybrid or remote work environment. **What do you dislike about Zscaler Internet Access?** The initial setup and fine-tuning of policies can be time-consuming, especially for larger organizations. Troubleshooting issues sometimes requires deeper visibility than the platform immediately provides, and support responses can occasionally be slower than expected. Additionally, certain logs and analytics features could be more intuitive. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access is helping eliminate the need for traditional VPNs and perimeter-based security models. It simplifies secure remote access, reduces latency by routing traffic through local breakouts, and strengthens overall security posture with real-time threat detection. The biggest benefit is improved user productivity due to faster, more reliable access and reduced dependency on hardware appliances. ### 24. Effortless Security with Up-to-Date Intelligence **Rating:** 4.5/5.0 stars **Reviewed by:** Marwen M. | We were a large enterprise organization, with tens of thousands of users globally across multiple regions and business units when using Microsoft Intune Enterprise Application Management., Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Zscaler Internet Access?** I really like the constant updates that Zscaler Internet Access provides because it means the service is always using the newest threat intelligence and security features without needing to patch or maintain hardware. This keeps protection current automatically. I also appreciate the control admin interface, which offers a single place to create policies, see traffic, review logs, and manage users. Instead of juggling multiple tools, it gives me a single control panel that makes changes faster and simplifies troubleshooting. Together, these make Zscaler Internet Access valuable as I spend far less time maintaining security tools and far more time enforcing clear, consistent security across the organization. Plus, the initial setup was very easy, and it pairs well with identity providers and endpoint agents. **What do you dislike about Zscaler Internet Access?** A few rough edges tend to show up with Zscaler Internet Access. Traffic logs can feel too high-level when trying to debug subtle issues, requiring more digging to stitch together the full path of a request. A more unified end-to-end trace view would make troubleshooting smoother. The policy engine is powerful but can get dense when rules stack, making it easy to create overlapping or conflicting rules. A built-in policy conflict checker would save mental bandwidth. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to control and protect my internet flow, limiting unwanted access. The constant updates and admin interface make it valuable by maintaining up-to-date protection and simplifying policy management, saving me time and effort in maintaining and enforcing organization-wide security. ### 25. Excellent Security Solution for Upgrading Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Burak K. | IT System Support Specialist, Maritime, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Zscaler Internet Access?** 1. Comprehensive Security Everywhere Zscaler decouples security from the physical office. Whether a user is at the headquarters, at a coffee shop, or working from home, they get the same level of protection. It eliminates the need for VPNs just to browse the internet securely. 2. Zero Infrastructure Maintenance (SaaS) Since ZIA is 100% cloud-based, there is no hardware to buy, patch, or upgrade. You don't need to manage physical firewall boxes at every branch office. **What do you dislike about Zscaler Internet Access?** 1. High Cost Zscaler is a premium product. It is generally more expensive than traditional firewall solutions or basic web filters. The licensing model is per-user, which can get costly for large organizations with many features enabled. 2. Complex Deployment While you don't manage hardware, configuring the policies in the cloud can be complex. Setting up SSL inspection properly is difficult because it requires installing certificates on all devices; otherwise, it breaks many applications. **What problems is Zscaler Internet Access solving and how is that benefiting you?** The "Backhauling" Problem The Problem: In traditional networks, traffic from remote users or branch offices is routed back to the corporate headquarters (via MPLS or VPN) to be scanned by a central firewall before going out to the internet. This is called "hair-pinning" or "backhauling." It causes high latency (slowness) and requires expensive bandwidth at the HQ. ### 26. Robust Security and Seamless Cloud Management **Rating:** 4.5/5.0 stars **Reviewed by:** Melaku N. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Zscaler Internet Access?** it has a robust security, so it protects users and make the internet faster for them and everything is managed in the cloud and it prevents accidental data leaks so it provides strong data protection. **What do you dislike about Zscaler Internet Access?** Setting up policies and getting familiar with the configuration can be somewhat challenging initially. Occasionally, during peak times, it slows down the internet. I've also heard many people mention that it is a great product, though it tends to be a bit expensive. **What problems is Zscaler Internet Access solving and how is that benefiting you?** In traditional networks, all traffic is routed back through the data center firewall, which can create bottlenecks and slow down connections. This setup also led to some security concerns. However, with Zscaler, we experience faster access to cloud applications and the internet, while security is provided for everyone. As a result, we no longer have to worry about these issues. ### 27. Secure Web Traffic with Minor Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Islam S. **Reviewed Date:** November 17, 2025 **What do you like best about Zscaler Internet Access?** I use Zscaler Internet Access primarily to secure and control internet traffic, and I've noticed significant benefits in eliminating security risks from web and cloud traffic. I love its cloud-native security that doesn't compromise on performance, which is crucial for maintaining efficiency. The Secure Web Gateway and Cloud Firewall are specific features that I value the most, as they provide robust security without hindering the internet access. The initial setup was great and smooth for my team, which speaks volumes about its user-friendly deployment. We switched from Cisco Umbrella to Zscaler Internet Access because it offers more benefits, and I am highly satisfied, as evident by my willingness to recommend it with a perfect score of 10. **What do you dislike about Zscaler Internet Access?** I find SSL inspection with Zscaler Internet Access to be quite complex, specifically regarding certificate deployment and trust issues. Additionally, there are occasional latency or performance issues that can disrupt the smooth functioning of the service. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to eliminate security risks from web and cloud traffic, achieving cloud-native security with no performance trade-offs. ### 28. Easy cloud management but sometimes a slight delay **Rating:** 3.5/5.0 stars **Reviewed by:** Mohamed I. | Information Technology Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Zscaler Internet Access?** I love the ease of management through a single cloud console in Zscaler Internet Access, as it helps me work with my colleagues and control all devices at the company headquarters. **What do you dislike about Zscaler Internet Access?** Sometimes, a slight delay for users in areas far from the nearest Point of Presence (POP) can occur, and the reports may be complex for beginners. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access helps me with remote work, prevents access to malicious websites, and facilitates management through a single cloud console. This helps me work with my colleagues and control all devices. ### 29. Good for Accessing Websites Abroad, Easy to Download on My Phone **Rating:** 3.5/5.0 stars **Reviewed by:** Ahmed M. | Steel Detailing Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zscaler Internet Access?** Yes , it’s good in internet access and help me to login much website outside my country then i will be able to download it to my phone. At all it is good **What do you dislike about Zscaler Internet Access?** Some users report slower internet speeds after routing traffic through Zscaler’s cloud proxy. Why it happens: All traffic is inspected and routed through Zscaler data centers SSL inspection adds processing time Misconfigured traffic forwarding rules **What problems is Zscaler Internet Access solving and how is that benefiting you?** All traffic is routed through Zscaler’s cloud for inspection SSL/TLS inspection adds processing delay Poor location-to-datacenter routing can increase latency Effect: Slower downloads Lag in SaaS apps (Microsoft 365, Salesforce, etc.) Video/Zoom jitter ### 30. Effortless Cloud Security, Perfect for User Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kareem E. **Reviewed Date:** November 14, 2025 **What do you like best about Zscaler Internet Access?** I love that Zscaler Internet Access is cloud-based, eliminating the need for a VPN tunnel. This feature simplifies our operations considerably, as it allows for seamless internet access monitoring and management without additional infrastructure. I appreciate how effectively it prevents access to malicious sites and ensures that only legitimate sites are accessible, enhancing our security posture. The IP-based signature feature and the ability to manage sites as trusted hosts greatly secure user traffic, making it less problematic for users. Additionally, I find the solution's capacity to manage and monitor user access across devices through features like MDM to be extremely valuable, despite a few challenges with it. The initial setup of Zscaler Internet Access was very easy, which made the transition smoother and more efficient. Overall, these capabilities contribute immensely to our organization's ability to safeguard internet usage and manage devices effortlessly. **What do you dislike about Zscaler Internet Access?** I have faced problems related to the mobile device management (MDM) within Zscaler Internet Access. The app control feature in particular seems to have challenges. It seems like the MDM functionality isn't as robust or user-friendly as I need. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to manage internet access, preventing malicious sites, securing user traffic without VPN, managing devices centrally, and accessing only legitimate sites effectively. ### 31. Robust Security with Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Saif dinne b. | Junior System Administrator **Reviewed Date:** November 12, 2025 **What do you like best about Zscaler Internet Access?** I love using Zscaler Internet Access because it is cloud-native and provides an easy internet access solution. The implementation of zero trust security principles really stands out to me, and it makes me feel secure while working online. It effectively protects me and my data, ensuring a safe endpoint experience. Additionally, it excels in safeguarding my remote workflow by keeping me secure from unprotected and untrustworthy websites, such as those only using HTTP. This service is also instrumental in compliance and data leakage protection, which is crucial for my work. The aspect of having protection everywhere is incredibly valuable, as it provides a sense of security no matter where I am working. **What do you dislike about Zscaler Internet Access?** The initial setup of Zscaler Internet Access is a bit complicated for beginners, indicating a need for a more user-friendly initial setup process. Additionally, there are latency issues experienced over certain regions, which can affect the performance, especially when used with teams. This can lead to complaints from team members about the latency in service. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to secure remote workflows, protect against unsafe websites, and ensure data compliance while benefiting from its cloud-native, zero trust security model. ### 32. Strong security and a smooth user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Youmna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Zscaler Internet Access?** I love the true security that Zscaler Internet Access provides, not just superficial security. The user experience is smooth and gives me implicit confidence. I also like how it scans websites before use, securing links before opening them, especially from home. **What do you dislike about Zscaler Internet Access?** Complexity in preparation, reduce the cost **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to protect users' internet connections and solve internet security issues faced by companies. It features true security and a seamless user experience, and it scans links before opening them, enhancing trust and ease of use. ### 33. Effortless and User-Friendly Business Software **Rating:** 5.0/5.0 stars **Reviewed by:** Rashid M. | Security Shift Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Zscaler Internet Access?** Zscaler Internet Access have Easy to Use, Easy of imlementation and frequency of use Business Software, I'm working as hospitality industry and we are using ZOOM software of Zscaler Internet Access which is best and Easy of integration and have alot of number of features **What do you dislike about Zscaler Internet Access?** Zscaler Internet Access needs to be work on customer support because some time we are getting reply very late from Zscaler Internet Access. Overall our experience is very good **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access Solves problems like Latency, Operational Complexity and Security Gaps by providing a Cloud base Zero trust Security Model that protect Our workload from threats and its very help full for us ### 34. Effortless Security and Seamless Access for Hybrid Work **Rating:** 4.5/5.0 stars **Reviewed by:** Roy A. | Administrativo, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Zscaler Internet Access?** In my case, it has been beneficial because my work is hybrid, connecting daily from different locations, so having a solution that gives me security and reliable access to company resources without depending on a traditional VPN has been a huge improvement. Its constant, daily operation runs in the background, so I don't have to worry about activating it or checking if my connection is secure. All traffic passes through the Zscaler cloud, which allows for content filtering, threat detection, and centralized application of security policies. Its ease of use has always been my favorite aspect, and while their customer service isn't the fastest to respond, they are friendly and very helpful. **What do you dislike about Zscaler Internet Access?** Although the security is excellent, the level of control is sometimes very restrictive, and some websites or services are blocked without a clear explanation. Sometimes, you have to go through several steps to request an exception. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Undoubtedly, the greatest benefit has been the constant security and not having to deal with malware issues or hacking attempts. I'm protected no matter where I connect from—at the office, at home, or on a public network. I no longer have to worry about activating a VPN or verifying if my connection is secure; Zscaler takes care of that automatically. ### 35. Easy Setup, Reliable Security, Needs Speed Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Leonidas R. | Network Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Zscaler Internet Access?** I appreciate how Zscaler Internet Access ensures our company's internet users only access secure places, significantly reducing the risk of malware or security breaches. The setup process was impressively easy and straightforward, involving just the configuration of the AD on the central app, which was expertly guided by their provided configuration. I rely on Zscaler Internet Access for robust security features, as it gives confidence that our internet activities are maintained securely. This security focus is paramount for us, helping to ensure that people avoid risky internet places, which has boosted our overall security posture. Additionally, the ease of setting up this software across all our conversations is a significant plus, reinforcing its user-friendly nature and making the application seamless to run. **What do you dislike about Zscaler Internet Access?** Sometimes the internet speed when using Zscaler Internet Access can be noticeably slow compared to the actual speed we experience at the workplace. This discrepancy affects efficiency and productivity. I would appreciate it if Zscaler could work on improving the internet speed to ensure it matches the actual available speeds. **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to ensure secure internet browsing in my company, preventing malware and security breaches, with easy setup and configuration. ### 36. Effective Traffic Control and Audit Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud A. | Information Technology Site Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Zscaler Internet Access?** I use Zscaler Internet Access to control and audit end-user traffic and activity, which are working well for my company. It helps me audit end-user activity in case incidents occur and prevents access to non-business websites to control user productivity. Also, the initial setup wasn't complex, which made it easier to get started. **What do you dislike about Zscaler Internet Access?** till now i have no dislikes from the product **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access helps me control and audit end-user traffic, preventing incidents by blocking non-business websites and boosting productivity. ### 37. Secure Browsing Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Islam F. | Administrative Assistant **Reviewed Date:** March 12, 2026 **What do you like best about Zscaler Internet Access?** I like that Zscaler Internet Access makes me feel secure and safe when browsing the internet. I appreciate that it helps defeat hacker programs and secures my data. I value the feature that stops unfaithful pages and programs because they can cause a lot of trouble like stealing personal data. Also, the initial setup was easy. **What do you dislike about Zscaler Internet Access?** Everything is going well till now **What problems is Zscaler Internet Access solving and how is that benefiting you?** I use Zscaler Internet Access to defeat hacker programs, secure my data, and stop unfaithful pages, ensuring safe internet browsing. ### 38. Easy to Deploy and Configure with Fast, Reliable Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Zscaler Internet Access?** Easy to deploy as it's Saas based, easy to configure / implement, lightweight agent don't consume much resources, Best n quick customer support, Easy integration with Entra AD. **What do you dislike about Zscaler Internet Access?** Frequent change in Applications URLs. SSL inspection creates issue with some application access where always bypass suggested. File Access control and few policies don't have policy expiry and device-based access options available. **What problems is Zscaler Internet Access solving and how is that benefiting you?** As Zscaler has it's own firewall along side being proxy solution we use it as outbound firewall also. It gives flexibility as user based access. User based access is main feature we benifites from. ### 39. Easy-to-Use GUI with Strong Endpoint Security and Browser Sandbox **Rating:** 5.0/5.0 stars **Reviewed by:** Aniruddha G. | Technical Support Engineer, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Zscaler Internet Access?** The GUI is quite good and easy to use. It also helps with endpoint security, and the browser sandbox is useful for data loss prevention. The manual and OEM support were good as well. **What do you dislike about Zscaler Internet Access?** Implementation has some hassle at the initial stage and requires a lot of troubleshooting. There’s also a fair amount of work needed on the server side, including opening multiple ports and whitelisting URLs. **What problems is Zscaler Internet Access solving and how is that benefiting you?** An end user was able to paste company data directly into the browser, and we didn’t have visibility into who did it. It would also help to have an option to disable clipboard access from the host to the browser. ### 40. Zscaler Internet Access providing great security functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil G. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Zscaler Internet Access?** ZIA is secure and inspects traffic inline so we dont need any hardware proxies or infrastructure to manage the security for our services. The AI powered capabilities and dashboard is great for visualization, monitoring and alerting. It is easy to use and we can use it at scale. **What do you dislike about Zscaler Internet Access?** The product can be complex to understand and the learning curve is bit more.Customer support is also not the best and it can take several conversations to resolve some issues.There can also be security concerns with routing confidential traffic through a third party service like ZIA **What problems is Zscaler Internet Access solving and how is that benefiting you?** ZIA provides secure connectivity to users at all times from any location through a cloud based access solution.The secure web gateways allow for easy routing enforcing zero-trust security policies on all internet traffic, regardless of user location. It is benefiting us as it now no longer need complex hardware proxies and can redirect network traffic through ZIA, providing centralized management of internet traffic. It has good security features such as secure web gateway, cloud access security broker, data loss prevention, firewall, threat detection, and SSL inspection. ### 41. Reliable Cloud Security, but Setup and SSL Inspection Can Be Challenging **Rating:** 4.5/5.0 stars **Reviewed by:** Monil D. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Zscaler Internet Access?** Zscaler Internet Access stands out for its reliable, cloud-based security and performance that remains consistent for all users, no matter where they are located. By shifting all security functions to the cloud, it eliminates the need for traditional, often sluggish security hardware. This approach ensures a smooth and seamless experience, whether you are working in the office or remotely. **What do you dislike about Zscaler Internet Access?** What I find most challenging is the complexity involved in the initial setup and managing policies. Additionally, there are occasional instances of latency or slowdowns, particularly noticeable when full SSL inspection is enabled. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Traditional security approaches required directing all user traffic back to a central corporate data center, often referred to as the "hub," using a VPN so that an on-premises firewall could inspect it. However, this method becomes ineffective when users are distributed across various locations, such as remote sites or branch offices, and when applications are hosted in the cloud, like with SaaS solutions. How ZIA makes that easy for me: ZIA is a cloud-native security stack that sits between the user and the internet. It routes all internet-bound traffic through its global cloud infrastructure for inspection before it reaches the destination. ### 42. A True Game-Changer in Modern Network Security **Rating:** 5.0/5.0 stars **Reviewed by:** Shiv K. | Technical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Zscaler Internet Access?** What truly stands out about Zscaler Internet Access is how effortlessly it delivers enterprise-grade security without slowing down performance. It has completely eliminated the complexity of traditional network security by shifting protection to the cloud. With ZIA, users get secure and consistent access to the internet and SaaS applications — from any device, anywhere — without relying on VPNs or backhauling traffic through data centers. The platform’s Zero Trust model, backed by real-time threat prevention, ensures every connection is inspected and verified without compromising user experience. **What do you dislike about Zscaler Internet Access?** There’s very little to dislike. The only minor challenge is that fine-tuning advanced policies requires a bit of hands-on familiarity, but once configured, the environment runs flawlessly and needs minimal maintenance. **What problems is Zscaler Internet Access solving and how is that benefiting you?** ZIA has transformed the way we think about network security. By replacing traditional firewalls and proxies with a cloud-native model, it eliminates bottlenecks and improves speed for remote and on-premises users alike. It ensures uniform security, simplifies administration, and offers deep visibility into user activity. The overall impact has been increased user productivity, stronger data protection, and complete confidence that our organization’s internet traffic remains secure no matter where our teams are working from. ### 43. Comprehensive Security Solution with Top-Notch Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Tarun B. | Design and Implementation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Zscaler Internet Access?** I appreciate Zscaler Internet Access for eliminating the need for hardware-based proxies, which has significantly simplified our network infrastructure and reduced complexity. The centralized management for Internet traffic across various geographic locations has made it much easier and cost-efficient. I find the diverse features extremely valuable, from cloud scalability and bandwidth control to advanced security features like DLP, firewall, antivirus, and IPS, all integrated into a single management pane. The seamless transition with professional services was smooth, and the security dashboard provides excellent visibility into our security posture, enhancing user-based security rather than relying solely on IP addresses. **What do you dislike about Zscaler Internet Access?** I couldn't find any negative thing apart from the geographical restrictions that some geographies put on the Zscaler cloud nodes because they see quite a lot of traffic coming from the same source, public subnets. Considering that this may be malicious content, some geographies tend to block it based on their RAF rules. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access eliminates the need for hardware proxies, reducing network complexity. It offers centralized management for internet-bound traffic, enhancing ease and cost efficiency. It provides robust security for networks and remote users, backed by comprehensive dashboard visibility. ### 44. An innovative and easy-to-set-up security solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud A. | Customer Advisor | Banking Operations | Client Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Zscaler Internet Access?** I love that Zscaler Internet Access not only provides security, but also in its approach from securing the network to securing the user. It also scans and secures any site before using it, and I feel comfortable using it. **What do you dislike about Zscaler Internet Access?** Complexity in preparation **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access solves the problems of securing the internet for companies by focusing on user protection through inspecting and securing websites before they are used. ### 45. Zscaler in focus: Security at scale or complexity at cost **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Senior Associate, Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zscaler Internet Access?** Best thing about zcaler which i like is the ease of use and no specific need of deploying or managing appliances which makes it suitable for an organization with any type of workforce, it being remote, offsite or in office. It is also a full stack of internet security offering an ecosystem advantage **What do you dislike about Zscaler Internet Access?** Worst thing about zcaler as a user is that whenever we switch from work from home to in office or change networks anytime, it takes a long time to reconnect or it simply does'nt connect to network, because of which multiple diagnostic steps has to be taken. **What problems is Zscaler Internet Access solving and how is that benefiting you?** 1. Secure internet access which keeps our data safe and prevent from connecting to unsafe networks 2. Different layer of security at different work environments. ex work from home, in office, off site etc 3. Ease of use as a user not in cybersecurity, the diagnostic steps although lenghty are easy to fix ourselves with some minor fixes rather than dependening on the it team ### 46. Effective Data Protection and User Control with Zscaler **Rating:** 4.0/5.0 stars **Reviewed by:** saba b. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zscaler Internet Access?** well, in our organization data protection is very important and with Zscaler makes it possible with not much effort. also one big advantage it has is control it provides. user activity can be monitored quite clearly. this helps avoid lot of misunderstandings. **What do you dislike about Zscaler Internet Access?** okay so there isn't really much to say but I still got few things to point out. first is it's use. it can be a little complex for some people(at first it was for me). also I remember how hard it was initial setup. I remember my colleagues getting little frustrated. but in the end everything resolved. **What problems is Zscaler Internet Access solving and how is that benefiting you?** well, as I sad most beneficial is that it provides security. before Zscaler my organization were using basic VPNs which were complicated and not very affective. also i remember before Zscaler me and my colleagues had a problems working from home or when we were out of city, but that problems seems to be solved with Zscaler. ### 47. Zscaler Internet Access: Seamless Cloud Security with Easy Management and Minor Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep M. | Technical, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zscaler Internet Access?** Zscaler Internet Access provides seamless and consistent web security for users, no matter where they connect from. I really like that it eliminates the need to backhaul Internet traffic through the data center — everything is inspected in the cloud with very low latency. The SSL inspection, URL filtering, and DLP policies are easy to manage from a single dashboard. It also gives great visibility into user activity and threats across all locations, which makes troubleshooting and compliance much easier. **What do you dislike about Zscaler Internet Access?** Sometimes users experience slight delays when switching networks. SSL decryption can break certain apps if not configured carefully, and setting up complex policies for many users takes some time initially. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access helps us secure all Internet and cloud traffic consistently, regardless of where users are working. It replaces the need for backhauling traffic through our data center, reducing latency and improving user experience. With advanced threat protection, SSL inspection, and DLP, it prevents malware, ransomware, and data leaks before they reach our network. The centralized dashboard also makes monitoring, reporting, and policy management much easier, which saves time for our IT and security teams. ### 48. Reliable and Intuitive Security with Zscaler Internet Access **Rating:** 5.0/5.0 stars **Reviewed by:** Ritika G. | Technical Support Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zscaler Internet Access?** I’ve used Zscaler Internet Access, and I found it very reliable. The interface is intuitive, and the security features are strong, protecting users from malware, phishing, and risky websites. Setting it up took some effort initially, but once configured, it consistently worked for both office and remote users. Integration with existing systems was smooth, and scaling up was easy. Overall, it’s a solid solution for keeping internet access secure. **What do you dislike about Zscaler Internet Access?** I've been using Zscaler Internet Access, and overall, it's a solid cloud-based security solution. It provides robust protection against online threats and ensures consistent security policies across all users, whether they're in the office or working remotely. The setup process was straightforward, and the integration with our existing systems was smooth. However, there have been occasional instances where internet speeds were slower than expected. This can happen due to various factors, such as network congestion, server distance, or specific configurations. While these instances were infrequent, they did require attention to ensure optimal performance. Despite these occasional challenges, Zscaler's comprehensive security features and user-friendly interface make it a reliable choice for organizations looking to secure their internet access effectively. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access has solved several key challenges for our organization. It ensures that all users, whether in the office or working remotely, have secure access to the internet and cloud applications without relying on complex VPNs. The platform consistently blocks malware, phishing sites, and other threats, giving our team peace of mind while browsing or using SaaS apps. It also simplifies IT management by consolidating multiple security functions into a single cloud solution, reducing the need for maintaining on-premises hardware. The globally distributed data centers improve performance, so users experience faster and more reliable access. Overall, ZIA has made internet access safer, more consistent, and easier to manage, benefiting both our IT team and end users. ### 49. Secure, Fast, and Effortless — A Must-Have for Modern Networking Performance **Rating:** 5.0/5.0 stars **Reviewed by:** pavan m. | Technical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zscaler Internet Access?** What I like best about Zscaler Internet Access is its ability to provide enterprise-grade security without slowing down users, regardless of where they are working. The zero-trust approach and cloud-native architecture make managing access and policies extremely simple, while the real-time threat protection and detailed analytics give complete confidence that our network and users are safe. It’s rare to find a solution that balances security, performance, and ease of use so well. **What do you dislike about Zscaler Internet Access?** Honestly, there’s very little to dislike about Zscaler Internet Access. If I had to mention one thing, it would be that initial policy fine-tuning can take a little time, especially in complex environments with multiple user groups and applications. Once the policies are set, though, everything runs smoothly, and the platform practically manages itself. **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access solves the problem of securing internet traffic across a distributed workforce without relying on traditional VPNs or on-premises appliances. It protects users from malware, phishing, and risky websites in real time, while also giving full visibility and control over applications and web traffic. This has benefited us by reducing security incidents, simplifying network management, and improving user productivity, since employees can work safely from anywhere without slowdowns or complicated setups. ### 50. Robust Security and Simple Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay B. | Lead Endpoint Security and Tooling, Computer Games, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Zscaler Internet Access?** I really like Zscaler Internet Access for its interface. It's pretty simple, well-defined, and everything is segregated, which means as an admin, I don't get confused about where I need to navigate. The options are clear and simple. They also have a very good knowledge base article that is kept updated, and everything is going well for us. I also appreciate the approach the Zscaler team provided during the integration and implementation, which was interesting and manageable. **What do you dislike about Zscaler Internet Access?** Nothing as of now they are continuously improving and providing new features with Ai too **What problems is Zscaler Internet Access solving and how is that benefiting you?** Zscaler Internet Access helps us develop robust security for internal devices and internet use, blocking access to certain sites and ensuring users' account information is secure. ## Zscaler Internet Access Discussions - [What is Zscaler Internet Access used for?](https://www.g2.com/discussions/what-is-zscaler-internet-access-used-for) - 1 comment - [View Zscaler Internet Access pricing details and edition comparison](https://www.g2.com/products/zscaler-internet-access/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A38%3A18+-0500&secure%5Bsession_id%5D=b6a6c8aa-8ad5-4ec1-b262-53149f30105a&secure%5Btoken%5D=9f3373ace49deeb8a6d288090135c8881404cfd66a01c425c6ea0697d7aea25d&format=llm_user) ## Zscaler Internet Access Integrations - 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[SentinelOne Vigilance Respond](https://www.g2.com/products/sentinelone-vigilance-respond/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Zscaler Internet Access Features **Sandbox** - Sandbox **Administration** - Data Management - Incident Logs - Reporting **Administration** - Policy Management - Logging and Reporting - Application Gateway - Concurrent Sessions **Administration** - Network Segmentation - Scalability - Global Access **Web Content and Traffic Filtering - Secure Web Gateways** - SSL/TLS Inspection - Content Filtering - URL Filtering - Real-Time Traffic Inspection - Ad and Tracker Blocking **Identity and Access Management - Zero Trust Platforms** - Single sign-on (SSO) - Multi-factor authentication (MFA) - Role-based access control (RBAC) - Identity federation **Agentic AI - Firewall Software** - Autonomous Task Execution - Adaptive Learning **Components - Secure Service Edge (SSE)** - Secure Web Gateway (SWG) - Firewall as a Service - Zero Trust Network Access (ZTNA) - Cloud Access Security Broker (CASB) **Model Protection - AI Security Solutions** - Input Hardening - Input/Output Inspection - Integrity Monitoring - Model Access Control **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Evaluation** - Malware Evaluation - Automatic Submission - Automatic Evaluation - Malware Probability Scores **Governance** - Access Control - Compliance - Data Visibility **Functionality** - Virtual Private Network (VPN) - Antivirus - URL Filtering - Availability **Protection** - Policy Enforcement - Security Audit - Access Control - User Authentication **Data Protection and Loss Prevention - Secure Web Gateways** - Data Loss Prevention (DLP) - Phishing Protection - Malware Protection - Cloud Access Security **Security - Zero Trust Platforms** - Encryption - Endpoint detection and response (EDR) - Device posture assessment - Micro-segmentation - Zero trust network access (ZTNA) **Artificial Intelligence -Secure Service Edge (SSE)** - Automation - Predictive Capabilities - Real-Time Threat Detection **Runtime Monitoring - AI Security Solutions** - AI Behavior Anomaly Detection - Audit Trail **Security** - Data Security - Data loss Prevention **Administration** - Database Management - Deduplication - Backup - API / integrations **Security** - Encryption - Endpoint Intelligence - Activity Monitoring - Breach Detection **Monitoring** - Load Balancing - Continuous Analysis - Intrusion Prevention - Intrusion Detection **Monitoring** - Compliance Monitoring - Vulnerability Monitoring - Configuration Monitoring - Observability **Access Control and Authentication - Secure Web Gateways** - Application Control - Authentication and Access Control - User and Group Policies **Data Security - Zero Trust Platforms** - Data loss prevention (DLP) - Data classification **Agentic AI - Secure Service Edge (SSE)** - Decision Making - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Policy Enforcement and Compliance - AI Security Solutions** - Scalable Governance - Integrations - Shadow AI - Policy‑as‑Code for AI Assets **Identity** - SSO - Governance **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Generative AI** - AI Text Summarization **Performance and Management - Secure Web Gateways** - Customizable Policy Enforcement - Bandwidth Management - Integration Capabilities - Reporting and Logging - Threat Intelligence Integration **Application Visibility - Zero Trust Platforms** - API support - Application-level controls - Secure application access - User and entity behavior analytics (UEBA) - Continuous monitoring **Artificial Intelligence - Firewall** - AI Firewall **Reporting and Policies - Zero Trust Platforms** - Policy automation - Regulatory compliance - Cross-platform compatibility - Policy enforcement - Comprehensive reporting **Agentic AI - Zero Trust Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Zscaler Internet Access Alternatives - [Check Point SASE](https://www.g2.com/products/check-point-sase/reviews) - 4.5/5.0 (211 reviews) - [Netskope One Platform](https://www.g2.com/products/netskope-one-platform/reviews) - 4.4/5.0 (70 reviews) - [Absolute Secure Access](https://www.g2.com/products/absolute-secure-access/reviews) - 4.7/5.0 (224 reviews)