--- title: XTM Cloud Reviews meta_title: 'XTM Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 144 reviews by the users' company size, role or industry to find out how XTM Cloud works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 144 scale: '5' date_modified: '2026-07-01' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # XTM Cloud Reviews **Vendor:** XTM International **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 144 ## About XTM Cloud XTM is a leading modular localization and translation platform powered by AI. Designed to help global businesses in scaling their localization efforts with speed, precision, and cost efficiency, XTM is a trusted solution for localization teams across more than 160 countries, serving over 170,000 active users worldwide. This platform integrates various powerful tools to streamline the translation process, making it a comprehensive solution for managing all aspects of localization. The XTM platform encompasses five key solutions: XTM Cloud for translation management, XTRF for business and project management, Rigi for preview-first software localization, Transifex for developer-first localization, and Video Creation Cloud for video automation. Together, these components provide a unified platform that supports omnichannel content delivery across diverse formats such as websites, applications, software, documentation, and multimedia. This versatility allows organizations to reduce translation turnaround times, enhance quality, and automate manual workflows effectively. Targeted at businesses of all sizes, XTM is particularly beneficial for teams involved in marketing, product development, and customer support. The platform is designed to accommodate various content types and team structures, making it suitable for localizing marketing documents, product user interfaces, support content, and websites. Its advanced capabilities cater to the needs of enterprises aiming to expand their global reach while maintaining high-quality localization standards. Key features of XTM include AI-powered tools such as Intelligent Score for automated translation quality scoring, Language Guard for harmful language detection, and SmartContext for brand-consistent AI translation. Additionally, the platform offers advanced translation memory with smart matching, subsegment recall, and TM prioritization to maximize content reuse and minimize costs. Visual context features allow linguists to translate in-context with live previews, which significantly reduces review cycles and the need for post-editing. XTM also supports workflow automation to streamline repetitive project tasks and facilitate seamless handoffs across teams. With over 50 pre-built integrations, including popular tools like Adobe Experience Manager, Figma, Zendesk, Salesforce, Sitecore, and GitHub, XTM ensures that businesses can easily connect their existing systems. Furthermore, the platform includes multilingual terminology management, AI-driven analytics, real-time collaboration tools, and support for over 880 languages, making it a robust solution for any localization challenge. By centralizing and automating both project-based and continuous localization efforts, XTM empowers enterprises to accelerate their time to market, enhance translation quality, and achieve greater ROI from their global expansion initiatives. ## XTM Cloud Pros & Cons **What users like:** - Users appreciate the **quick and reliable customer support** of XTM Cloud, greatly enhancing their experience. (18 reviews) - Users value the **collaboration features** of XTM Cloud, enhancing organization and providing effective solutions for their needs. (17 reviews) - Users find XTM Cloud exceptionally **easy to use** , facilitating smooth collaboration and efficient translations with its clean interface. (16 reviews) - Users value the **flexibility in workflow management** offered by XTM Cloud, accommodating diverse translation needs seamlessly. (15 reviews) - Users appreciate the **user-friendly automation** of XTM Cloud, efficiently managing diverse localization workflows in one platform. (14 reviews) - Time-Saving (13 reviews) - Translation Memory (10 reviews) - Workflow Efficiency (10 reviews) - Easy Integrations (9 reviews) - Integrations (9 reviews) **What users dislike:** - Users face **translation issues** with mixed text direction and an unintuitive termbase, complicating their overall experience. (11 reviews) - Users find **poor usability** in XTM Cloud due to confusing filters and an overwhelming interface for newcomers. (9 reviews) - Users find XTM Cloud's **workflow complexity** challenging, impacting their learning curve and project management efficiency. (7 reviews) - Users find XTM Cloud to be **expensive** , facing high costs for essential features and complex pricing structures. (7 reviews) - Users experience **integration issues** with AI and offline tools, hindering their overall project flexibility and efficiency. (7 reviews) - Users note the **poor interface design** of XTM Cloud, finding it outdated and not user-friendly for effective navigation. (7 reviews) - Subscription Costs (6 reviews) - Contextual Issues (5 reviews) - Users express frustration with **poor customer support** , highlighting slow responses and difficulty in customizing the system effectively. (5 reviews) - Pricing Issues (5 reviews) ## XTM Cloud Reviews ### 1. It's a very powerful tool supporting our complex localisation management needs **Rating:** 4.0/5.0 stars **Reviewed by:** Josephine C. | Localisation Solutions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2022 **What do you like best about XTM Cloud?** The automated and customisable workflow and detailed metrics **What do you dislike about XTM Cloud?** Sometimes when an error occurs, the resolution has not been provided accurately in time **What problems is XTM Cloud solving and how is that benefiting you?** The highly customisable workflow enabled each of our language teams to assign dedicated resources per content type **Official Response from Melissa Favre-Lorraine:** > Dear Josephine, Thank you so much for leaving us this 4 star review, we really appreciate it! I'm very pleased to see our customizable workflows have made your life easier - they're one of my favorite features as well! I'm sorry to hear you sometimes experience delays in our response times, I know the team is always working hard to provide the support our users require. Thank you again, Melissa at XTM International ### 2. Very User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about XTM Cloud?** All the functionalities are user friendly. **What do you dislike about XTM Cloud?** The system sometimes gets down. The user should control terminology highlighting in the workbench. **What problems is XTM Cloud solving and how is that benefiting you?** The data storage and parallel functioning on cloud helps a lot. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you for leaving us a review! I'm happy to read you find all the functionalities user friendly. When it comes to the terminology - you can select which users have the right to edit the terminology, so you can stay in control of it. Users with terminology access will be able to add terms straight from Workbench, and will have the option to open it in the new tab to access further options. I hope this helps! Melissa at XTM International ### 3. Easy and scalable TMS solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about XTM Cloud?** XTM has a great backend solution that makes it easy to connect with other tools you might be using. The workbench has mainly everything translation teams need to do a good job. Roles, filters and project templates are very well built for maximum efficiency. **What do you dislike about XTM Cloud?** Support could be a bit faster and more efficient in their responses. Up until now, project communication with your stakeholders within the platform could be better, but I believe there are plans to improve it. The way terminology is handled is not efficient in my opinion, every customer has its own termbase, which means that you duplicate terms for every customer you have and updates are difficult to manage. Instead, TBs should be individual and a SSOT and users should be able to link them to specific customers as required. After the onboarding, some services such as help uploading TMs and TBs come with a fee, and this information wasn't shared in the negotiation phase, I was indeed encouraged by the team to ask them to do so to then later discover that it came with a fee after the onboarding phase. **What problems is XTM Cloud solving and how is that benefiting you?** I believe the communication within projects is something XTM is working on and it's almost ready for release. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you so much for taking the time to leave us such a detailed review - we really appreciate it! I'm glad you think XTM Cloud offers a great solution that enables you to be more efficient in your localization projects. Did you know we just launched our new Query Management Module? This really streamlines communication with all stakeholders - we're very pleased about it, and I hope you are too! Sorry to hear we were not transparent about the fee from the start - we'll make sure this doesn't happen again! Regarding the Terminology module - I hear your point and see how this would make things difficult for you. One way to work around this may be to create a "global" customer, only used for TM and Terminology. A customer like this could contain all terms that could be valid across all customers. When you link this customer to a project, you get all terms from there for reference. When it comes to the ability to update the same term in multiple customer terminologies however, it may be worth reevaluating how the customers are divided and based on which logic. If there are too many customers, it may be worth considering merging some of them. It is still possible to differentiate the content inside (for example based on content type, department or additional metadata) using TM tags. I hope this helps! Thanks again, Melissa at XTM International ### 4. user-friendly, customizable, no-nonsense **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about XTM Cloud?** customizability, flexibility in workflow even during projects **What do you dislike about XTM Cloud?** cannot input workflow step deadlines on multiple projects at once **What problems is XTM Cloud solving and how is that benefiting you?** client checks integrated in XTM. cloud-based CAT-tools with extensive translation environment **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you so much for this 5 star review! I'm really glad you're enjoying the flexibility and customizability of our platform :) Thank you again, Melissa at XTM International ### 5. Easy and productive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about XTM Cloud?** Translation Memory and assigning projects. **What do you dislike about XTM Cloud?** Spelling Check can be improved in Arabic **What problems is XTM Cloud solving and how is that benefiting you?**

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**Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you so much for leaving us a review! I'm glad you're making the most of your Translation Memory and project management tools. Thank you again, Melissa at XTM International ### 6. Best of its kind in some areas, lacking in others **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about XTM Cloud?** - It focuses on features specific to localization. You can tell that localization is at the heart of the product. - It's fairly affordable compared to other TMSs in the market. **What do you dislike about XTM Cloud?** - There are almost too many settings/options that it's not always even clear what you can or can't do. - Project management features are severely lacking. The dashboard is not very useful. - Reporting is very confusing and not very customizable. - The UI is unappealing. - The time to receive support for an issue is way too long. - Requesting new features feels pointless as they will take at least half a year to build or even consider building them. - The amount of related websites/URLs and their associated login credentials is cumbersome (the platform, On Demand, Support, etc.) I don't know why everything can't be in one place. **What problems is XTM Cloud solving and how is that benefiting you?** It's a central location to process and store all of our translations across teams, content types, and vendors. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you for taking the time to leaving us a review! I'm glad you highlighted the fact that localization is at the heart of what we do - it is indeed :) I'll try to address the other points you highlighted: - The platform is feature-rich as we want to make sure all our users can make the solution work for them. If it's a bit too much, don't hesitate to get in touch with your XTM representative who will be able to help you - The UI is getting refreshed! You'll start to see it soon - it's not a quick fix but it's something the product team is working on - Actually, some features get released a lot faster than that, depending on feasibility! I always encourage users to submit requests thorugh the Wish List as it does actually impact our roadmap, although it may not be implemented straight away - Different platforms serve different purposes and are managed in a different way, which is why we can't have them all in one place. However, they are all accessible from within the product UI under the ? menu :) I hope this helps - and I'm really happy to read that you see XTM Cloud as your central tool for all things translation-related! Thank you again Melissa at XTM International ### 7. Great TMS for the best price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about XTM Cloud?** What I love about XTM is that it is vendor-agnostic. Any of my LSPs can log in and translate, or download an XLF bundle and translate offline. **What do you dislike about XTM Cloud?** Sometimes it takes a while to generate previews with really large files, but that is to be expected. **What problems is XTM Cloud solving and how is that benefiting you?** XTM has centralized all of my company's localization efforts in one place so we get the benefits of leverage, reuse and cost savings. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you so much for your review! I'm so happy you're making the most of our vendor-agnostic solution, and are reaping the benefits of having centralized all your localization assets. Thanks again, Melissa at XTM International ### 8. So much potential, but definitely let down from the start **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about XTM Cloud?** The time savings potential of this connector is very appealing to us for our global WordPress clients. The connector promises to eliminate the manual back and forth needed with mass localization projects. **What do you dislike about XTM Cloud?** Installing and configuring the connector proved to be a much more complex and time-intensive process than initially described. There were bugs and getting help from their support team took many days and a lot of back and forth. **What problems is XTM Cloud solving and how is that benefiting you?** The connector, when installed and working properly, promises to eliminate the time needed for manual back and forth with mass localization projects. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, I'm sorry to hear you're experiencing issues with our connector and that it's taking longer than anticipated to set up. I'm not sure what the issue is and I wonder if it has been resolved or if you are still waiting on our support team to solve this for you? I hope you'll soon be able to use our WordPress connector to speed up your mass localization projects. I'd be really curious to know how you're finding it once everything is set up properly - do keep us posted! Thank you, Melissa at XTM International ### 9. Why we have been using XTM for over 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Umit O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about XTM Cloud?** It makes our lives so easy. We translate, edit and manage on the same platform. XTM makes continuous localization effortless. **What do you dislike about XTM Cloud?** Auto suggest is needed. Reports and translation memory management can be enhanced. **Recommendations to others considering XTM Cloud:** Definitely try it. **What problems is XTM Cloud solving and how is that benefiting you?** XTM brings ease of use and many levels of automation to our translation workflow. It also has chat, comment, share, co-work functionalities which are great for tram work. We can work faster and deliver better translation quality. **Official Response from Melissa Favre-Lorraine:** > Hello Umit, What a lovely review to read - thank you so much! Our main purpose at XTM is to ensure our users can work faster while delivering high-quality content, which is why I'm so pleased it's the case for you! Our team are working hard to make sure the solution is always improving - make sure you add any suggestion to our Wish List! Thanks again, Melissa at XTM International ### 10. Solid comprehensive TMS and helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about XTM Cloud?** The best thing about XTM is its flexibility. It is built with customisation at the core, you can really set it up in a granular way and the settings are adjustable at all levels - default, per client, AND for individual projects. **What do you dislike about XTM Cloud?** It can be a little slow sometimes with certain files **What problems is XTM Cloud solving and how is that benefiting you?** The ability to apply TM matches to all projects, centralising all our work into a safe and secure environment, and workflow automation have improved team productivity **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you so so much for this 5 star review! It means the world to us :) Sounds like you're making the best of the flexibility our TMS offers, which is great to hear! It's also amazing to see you using all the features and reporting improved productivity! Thanks again! Melissa at XTM International ### 11. API usage **Rating:** 4.5/5.0 stars **Reviewed by:** Michał S. | Software Development Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about XTM Cloud?** XTM cloud have really extensive REST API that allows to connect to the XTM system for various reasons and systems **What do you dislike about XTM Cloud?** One of the most challanging part is that sometimes changes in the client tenancy is not visible in vendor tenancy, so it's not possible to implemnent all the automations we would like to. **What problems is XTM Cloud solving and how is that benefiting you?** XTM allows me to connect there by the API and automate the processes **Official Response from Melissa Favre-Lorraine:** > Hello Michał, Thank you for your review! I'm so glad you're seeing the benefits of our API to automate your processes. It's an interesting point you're raising - it would be really helpful to get additional examples of what you'd like to do as we may be able to find a workaround. Many LSPs are able to reach a great level of automation even if they are only subcontractors. Can I suggest you reach out to you Customer Success representative to see if we can help you further? Many thanks again! Melissa at XTM International ### 12. Still onboarding the system, but the complexity of automations is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel H. | Localization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about XTM Cloud?** Automated workflows help relieve the need for additional LPMs and allow small loc depts to scale efficiently and **What do you dislike about XTM Cloud?** There are some formatting issues with segmentation that is hard to setup in the initial set up. **What problems is XTM Cloud solving and how is that benefiting you?** Adding adocs support to XTM will be incredibly helpful **Official Response from Melissa Favre-Lorraine:** > Hey Joel, Thank you so much for this great review! It means the world to us. We're proud of the flexibility and customization of automations and workflows so I'm glad you find them amazing! I hope your formatting issues have been solved - please feel free to reach out to our support team, they'll be happy to help with any issue! I wish all the best with your onboarding process. Melissa at XTM International ### 13. Great tool, responsive team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about XTM Cloud?** XTM has a number of functionalities that help with team's most common needs in the language services industry, from project creation to translation memories and QA. **What do you dislike about XTM Cloud?** While the platform has evolved massively over time, the interface is lacking in comparison with other industry leaders, in the sense that it looks dated and not as intuitive. **What problems is XTM Cloud solving and how is that benefiting you?** XTM is solving problems around language services, from project management and record keeping, to translation memories, glossaries and quality assurance, all which have been beneffiting us. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you for your review! It's great to hear that you enjoy XTM Cloud's functionality and that it helps you in a number of areas. I think you make a good point about our UI - we've focused our efforts on functionality, but I can confirm that we are revamping the UI step by step - after Workbench, we redesigned the Filter templates and you will soon see that everything we add will follow the latest front-end standards and UX best practices. Thanks again for your feedback, it's extremely valuable. Melissa at XTM International ### 14. XTM: our valued Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Julie K. | Software Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about XTM Cloud?** The flexibility of the XTM API that allows us to customize our Translation services. **What do you dislike about XTM Cloud?** The XTM workbench needs to evolve to support better Terminology handling and support easy management of multiple files. **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud allows us to provide high quality translations for our clients and minimizes the overall cost. **Official Response from Melissa Favre-Lorraine:** > Hi Julie, Thank you so much for taking the time to leave us a review! I'm really pleased to hear you enjoy using XTM and our flexible API. I'd like to confirm that the team is working on improving the management of multiple files in Workbench as a highest priority, as we want to make this happen asap! Thanks again, Melissa at XTM International ### 15. Comprehensive translation management system **Rating:** 4.5/5.0 stars **Reviewed by:** Alessandra B. | Localization Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about XTM Cloud?** Lots of features allow for great flexibility **What do you dislike about XTM Cloud?** UI/UX could be more user friendly and intuitive **What problems is XTM Cloud solving and how is that benefiting you?** Centralized system for all our localization needs. Makes us more effective and efficient. **Official Response from Melissa Favre-Lorraine:** > Hello Alessandra, Thank you for your review! I'm pleased you enjoy our flexible platform and that it makes you more efficient! You'll be pleased to know that we are working on refreshing our UI to make it more intuitive :) Thank you again Melissa at XTM International ### 16. Great CAT Tool - Covers our End-to-End Workflow and Open to Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey L. | Senior Localization Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about XTM Cloud?** As a developer, we cover our whole workflows with XTM - from a direct connection through git to our dev teams to producing costs reports for our translation agencies at the end of the month. On top of that, XTM is also open to customization requests, so we were able to tailor the tool to our needs. **What do you dislike about XTM Cloud?** Nothing major that I can think of. The tool possesses many functions and offers many possibilities, so it can be a bit overwhelming at first. However, our XTM Account Manager helped us at the beginning to familiarize ourselves with the tool and find the best solutions for our workflows. We had as many calls as we wanted and felt 100% supported by the team at XTM. **What problems is XTM Cloud solving and how is that benefiting you?** A lot! It enabled us to automatize our workflows: we have a direct connection to our dev teams; they are now able to send us text through the git connector and to create tasks automatically in XTM as soon as they have new or changed texts. We have also saved a lot of money thanks to the TM, since we didn't benefit from any fuzzy matches in our old proprietary translation tool. On top of that, we can create our own costs reports at the end of the month and use them for our POs. Costs are calculated automatically based on our agencies' rate cards, so we only need to extract them from the tool and send them out! In short, it removed a lot of manual steps from our workflows. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad XTM Cloud has helped automate your workflows, connect directly with development teams, and streamline translation management. Since then, the platform has continued to evolve with new features and enhancements to make workflows even more efficient and adaptable. We appreciate your feedback and remain committed to continuously improving XTM Cloud for our customers. Kalina XTM ### 17. I am a POC for our XTM cloud Instance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about XTM Cloud?** What I like best about XTM is the adaptability of the TM within the tool. **What do you dislike about XTM Cloud?** So far all area are working as expected. **What problems is XTM Cloud solving and how is that benefiting you?** XTM is assisting us in lowering our translation with providing us the ability to have a repository for past translated words **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you so much for your review! I'm so glad everything is working well for you and lowering your translation time and cost thanks to the translation memory. Thanks again, Melissa at XTM International ### 18. Good for an online CAT solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2022 **What do you like best about XTM Cloud?** XTM provides an easy solution for high volumes to be shared between clients and translators and a streamlined way to submit finished translations without handling file transfer and locally saving files. **What do you dislike about XTM Cloud?** Like most browser solutions for localization, the service is missing some features compared to industry-standard CAT tools, lacking in the QA functionality, and taking some flexibility away from the translator. **What problems is XTM Cloud solving and how is that benefiting you?** XTM provides a streamlined work process that easily lets you complete the whole localization process on the go. It has all the basic features that is needed in a CAT tool to aid a translator in their work. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you for taking the time to leave us a review - we always appreciate users' feedback! I'm glad to hear XTM Cloud supports you streamlining your localization process. I'm sorry to hear you believe the tool is lacking some functionality! We strive to provide very high-quality solutions and are always looking to improve. In fact, additional QA functionalities will soon be made available. Also, our interactive Xbench integration, which comes out-of-the-box, covers all QA needs that a linguist may have. Feel free to check our online help: https://help.xtm.cloud/en/xtm-cloud/13.1/en/using-xbench.html to find out more! I hope this helps, Melissa at XTM International ### 19. XTM is a very comprehensive platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about XTM Cloud?** It allows different specialists to follow or perform a wide range of tasks and is compatible with various formats. I have used it as a translator and it is super comfortable to have the TMs at hand and personalize the entire working space. As a PM, creating a project, assigning it and follow the general workflow is really easy. Finally, I have also edited translation entries to "clean up" the translation memories and it is also very easy to do. **What do you dislike about XTM Cloud?** For newcomers, it can be a little challenging at first to get used to all the steps required to submit projects, but overall it is easy to understand when you have guidance. **Recommendations to others considering XTM Cloud:** It is a potent tool that allows teams to manage a constant load of documents. Everything is stored, viewable, and well organized within the same space. **What problems is XTM Cloud solving and how is that benefiting you?** The video beta allows my linguists to see the timestamps and determine the best course of action when dealing with subtitling files. However, as we use links within the company, the videos are not viewable for security reasons. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad XTM Cloud has helped your team manage projects efficiently, streamline workflows, and make translation memories easily accessible for translators and project managers alike. Since these experiences, we’ve continued to innovate and enhance the platform. We appreciate your feedback and remain committed to continuously improving XTM Cloud for our customers. Kalina XTM ### 20. All-in-one CAT tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about XTM Cloud?** No files to send by email, everything is in the Cloud! **What do you dislike about XTM Cloud?** Bugs and unavailabilities sometimes occur **What problems is XTM Cloud solving and how is that benefiting you?** Project management and translation in one tool, access from anywhere. We save time on project management tasks and are more productive generally thanks to the various features. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you for your review! I'm so glad you're saving time thanks to XTM. We're aware that a few bugs have crept up lately, and are working on ensuring the platform is stable to ensure you have a good experience using XTM. I'm sorry you experienced these issues though! Thanks again, Melissa at XTM International ### 21. Fully integrated, web-based experience, no file handling **Rating:** 5.0/5.0 stars **Reviewed by:** Karina M. | Product manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about XTM Cloud?** Easy to set up and to learn, fantastic user experience for client user in-country review, supports any type of production chain from individual translator to language services provider **What do you dislike about XTM Cloud?** As a language services supplier, we have different requirements than industry users. Namely some configuration possibilities on system level should be on customer level. XTM has always worked on solving this for us and several improvements were already made in this respect **What problems is XTM Cloud solving and how is that benefiting you?** International collaboration with employees or freelancers without having to send a single file around, all while respecting strict data security and confidentiality rules. Important time savings were obtained for translation project management. Collaboration with subject matter experts and client-side reviewers who have little to no affinity to CAT tools. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad XTM Cloud has helped simplify international collaboration, streamline project management, and make client-side reviews effortless. Since then, the platform has continued to evolve, introducing enhancements that further improve usability, security, and workflow efficiency. We appreciate your feedback and remain committed to continuously improving XTM Cloud for our customers. Kalina XTM ### 22. XTM is one of the best PM tools **Rating:** 4.5/5.0 stars **Reviewed by:** Latha S, P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about XTM Cloud?** XTM is one of the best PM tools. I have used it for cost analysis, scheduling multiple projects and getting our content reviewed by various international reviewers. **What do you dislike about XTM Cloud?** I like the tool but find it little over priced compared to other tools. Also, having analytics in the tool would be great to capture some metrics. **Recommendations to others considering XTM Cloud:** Go for it :) **What problems is XTM Cloud solving and how is that benefiting you?** It's one platform or one stop solution for various parameters required for project management. **Official Response from Melissa Favre-Lorraine:** > Hello Latha, This is such an amazing review - thank you so much! I'm really pleased you think we are one of the best PM tools, that's what we strive for! XTM Cloud does offer analytic tools - did you know this? You can check XTM On Demand to find out more I'd recommend watching https://xtm.cloud/reporting-in-xtm-2/. Also, if you'd like to request a feature, you can do so by visiting XTM On Demand and going to the Wish List. There, you can can submit your ideas, which will go straight to our product team! Thanks again. Melissa at XTM International ### 23. One of the worst CAT tools in the translation industry **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about XTM Cloud?** XTM Cloud is not a very helpful piece of software. But it is being required by some clients. **What do you dislike about XTM Cloud?** Almost everything. Having to work with meaningless formatting tags, incorrect auto-populated translations that require manual correction, inexplicable grammar rules, etc. **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud creates more problems than it solves. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Oh no! Sounds like you're not happy with our product, which is a shame. I'm really sorry to hear that - but I'd like to help! It sounds like the issue might come from the way projects were set up in XTM Cloud, which your clients may be able to change in order to cover your needs. With that in mind, it may be beneficial to work with your clients to agree on the project configurations that work best for you both? We are happy to help if needed! Just let us know :) Melissa at XTM International ### 24. Freedom to choose the best option for any translation project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2021 **What do you like best about XTM Cloud?** My favourite aspect of XTM Cloud is the doors it opens. They only sell you technology, not translation, so you can choose specialist language service providers for the right project. I saw both sides of the vendor neutrality debate as a Project Manager and for me it's a no-brainer. When a TMS provider also sold me language services, I was tied to linguists who sometimes had limited experience of the specialist technical areas I was working in. When I had a vendor-neutral TMS I had a platform to seek out the best people for the job, **What do you dislike about XTM Cloud?** There were changes to the API that would have made things easier for us, and in fairness the feedback we got indicated that those points were being listened to and the changes were in the pipeline. **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud solved the problem of enabling me to select (eg) specialist market research linguists for market research projects and specialist pharma linguists for specialist pharma projects. It gave me visibility of project progress, costs and performance and enabled me to update my clients and predict delivery with confidence. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad XTM Cloud has helped you manage projects with flexibility, connect with the right specialists, and gain clear visibility into progress and costs. Since then, the platform has continued to evolve, adding enhancements to make project management and vendor collaboration even smoother. We appreciate your feedback and remain committed to continuously improving XTM Cloud for our customers. Kalina XTM ### 25. A True Enterprise-wide TMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about XTM Cloud?** Although a lot of TMS systems on the market today purport to be "enterprise," very few cover the real needs of enterprise customers who are dealing with multiple in-house submitters (or "Customers" in XTM-speak), each with different requirements and a wide array of demands. XTM is a system that aids centralized, in-house localization teams within an enterprise to do the heavy lifting required when repeated requests are coming from a myriad of internal customers --- each with differing objectives, file formats, processing requirements, stakeholder review processes, etc. Additionally, the XTM Solutions support team is knowledgeable, helpful, quick to respond and have the experience to know general localization best-practices to guide customers on correct and effective TMS implementation. **What do you dislike about XTM Cloud?** Needs a full UI/UX refresh (I understand this is in the works), and the naming of a few functions could be re-worded to minimize confusion, but that's all I would change. Otherwise, the power of XTM is evident to anyone who has the know-how to wield the *full* power of an "industrial-grade" TMS system. **What problems is XTM Cloud solving and how is that benefiting you?** We are providing translation and related services to customers who have purchased XTM as their TMS of choice. We use numerous TMS systems within our company on a daily basis and XTM expertise and knowledge is in our top 3 customer requests in regard to TMS. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad XTM Cloud has supported your enterprise localization needs, helping manage complex workflows, multiple stakeholders, and diverse content efficiently. Our team continues to enhance the platform, with improvements in usability, interface design, and workflow flexibility to make enterprise-level translation management even smoother. We value your feedback and remain committed to providing a robust, scalable TMS for our customers. Kalina XTM ### 26. Your go to for Translations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about XTM Cloud?** Super easy to integrate with your CMS & the XTM cloud is easily manageable. Configuring new Machine translation engines is super easy. Amanda Leur - the solutions architect is the best. She is super quick to respond & always provides efficient solutions. I cannot thank her enough for the continuous support she provides to our organizations translation needs. **What do you dislike about XTM Cloud?** There is definitely room for improvement on their UI. There is no straightforward way to turn off the TM, and the project filters need some upgrades. **Recommendations to others considering XTM Cloud:** If you are looking for a translations framework to translate, localize your content, and something that can be integrated end-to-end, may it be with your CMS or Salesforce, XTM is the best. They definitely know how best to cater to their clients **What problems is XTM Cloud solving and how is that benefiting you?** We are translating our web pages into multiple languages & launching various sites across the globe, best of all translated & localized sites. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear the platform is helping streamline your translation workflows and support your global localization efforts. We continue to refine the UI, filters, and usability to make managing projects even easier. We value your feedback and remain committed to providing a flexible and reliable TMS. Kalina XTM ### 27. XTM creates a great translation experience for both linguists and project managers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about XTM Cloud?** The workbench, the TM management and the customer support. **What do you dislike about XTM Cloud?** The API needs more maintenance and clarity **What problems is XTM Cloud solving and how is that benefiting you?** Automation in our translation workflows between different systems. Easy to use translation workbench for our linguists. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Wow - thank you for this 5 star review!! It means the world to us. I'm really glad you enjoy our Workbench, workflows, TM management and support. Thanks again, Melissa at XTM International ### 28. XTM: A feature-rich and robust TMS and CAT tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | Global Language Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about XTM Cloud?** XTM is the most feature-rich cloud-based TMS and CAT tool we have worked with. Its CAT features are robust enough to rival some of the well-known desktop applications, and the TMS integrates project, vendor, and client management in a single platform. Their customer support staff is unusually responsive. Feature requests appear in subsequent releases as if by magic. It is refreshing to see a company that takes customer feedback seriously and integrates suggestions directly into its roadmap. New features roll out every couple of months, some of which are very clever and not offered in other products. **What do you dislike about XTM Cloud?** Some of the UI is not the most intuitive, especially in account settings pages. However, these pages are few, and it looks like XTM is taking steps to clean them up. **What problems is XTM Cloud solving and how is that benefiting you?** XTM has helped us streamline our translation process from client intake, content ingestion, work assignment, and delivery to the client. It is easy to change workflow settings midstream based on changing requirements. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear that our feature-rich platform and responsive support have helped streamline your translation workflows. We hope the platform continues to serve you well as we have continued to innovate the interface and refine the user experience since this feedback was shared. Your input is invaluable, and we remain committed to delivering a robust, evolving solution for all your localization needs. Kalina XTM ### 29. XTM is a new state-of-the-art software solution **Rating:** 3.5/5.0 stars **Reviewed by:** Melinda M. | Board Of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about XTM Cloud?** I appreciate the cloud solution of XTM since 2016. Today, I especially appreciate the new features of the latest release V12.8. XTM supports simpletext in managing simplification projects, and offers translation and review in context which is very helpful. **What do you dislike about XTM Cloud?** The XTM AI framework is not including or is not yet sufficiently trained to support intralingual translation. **Recommendations to others considering XTM Cloud:** A worthwhile buy. **What problems is XTM Cloud solving and how is that benefiting you?** As a localization partner of XTM, we solve the need to research the latest AI developments in the translation field and benefit from a new state-of-the-art software solution. **Official Response from Kalina Mileva:** > Thank you for taking the time to share your experience with XTM Cloud. We’re glad XTM Cloud has helped simplify localization projects, provide in-context translation and review, and keep you up to date with the latest TMS innovations. The platform continues to evolve, with ongoing enhancements to AI, workflow efficiency, and usability. We appreciate your feedback and remain committed to continuously improving XTM Cloud for our customers. Kalina XTM ### 30. Excellent - Reliable Platform and Professional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gaynor G. | Global Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about XTM Cloud?** We have found XTM Cloud to be a reliable platform that is ever evolving to meet our needs today and beyond. The onboarding process was first class and customer support continues to meet all our expectaions. The flexibile and automated workflow allows the project management team to manage high volume translations at speed and our linguists have found the process and system easy to work with. A productive tool all round. **What do you dislike about XTM Cloud?** We are very happy with XTM Cloud and have no particular dislikes of the platform at present - it meets all our current needs. **Recommendations to others considering XTM Cloud:** Highly recommend - ask for a demo. **What problems is XTM Cloud solving and how is that benefiting you?** Many benefits realized including customisable workflows, automated cost calcuations and the ability for all our linguists and project managers to work from anywhere in the world at any time. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re delighted to hear that XTM Cloud has supported your high-volume translation workflows and made project management and linguist collaboration seamless. We hope the system continues to meet your expectations as we keep innovating to enhance automation, workflow flexibility, and usability to keep delivering even more efficient and reliable translation management. Your feedback is invaluable, and we remain committed to providing a robust, scalable, and user-friendly TMS. Kalina XTM ### 31. Great TMS and CAT tool **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia H. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about XTM Cloud?** We are really happy with XTM. It’s the best investment we ever made in our department. Before XTM we were using several tools that didn't have all the features that translators need. With XTM we have complete control of our translation memory, which was scattered around different language service providers. XTM helped us to centralize translations and automate workflows. XTM makes our processes faster, better and more cost efficient. We are also very happy with the XTM support team. **What do you dislike about XTM Cloud?** Nothing to dislike. If there are issues, they get solved very quickly by the support team. **What problems is XTM Cloud solving and how is that benefiting you?** We now have a centralised TM, giving us higher match rates, reducing translation cost. It is easier to follow the progress of translation projects at LSP's. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re delighted to hear that XTM has helped centralize your translation memories, streamline workflows, and improve efficiency across your department. We hope the platform continues to support your localization projects effectively, and our ongoing updates ensure even greater automation, usability, and flexibility over time. We appreciate your feedback and remain committed to providing a reliable, scalable TMS and CAT solution. Kalina XTM ### 32. Corporate grade fully fledged TMS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about XTM Cloud?** Centralized robust system administration for user and asset management providing full control of the processes for safe operations. Great connectivity and automation offering. Flexible online translation and review platform. Great file preview capability. Superbe event/actions tracking and translation/project history logging. **What do you dislike about XTM Cloud?** Missing online community to share around tool best practice, but compensated by highly knowledgeable official support teams. **Recommendations to others considering XTM Cloud:** It is worth giving it a try and discover how the solution can help you cutting cost on repetitive tasks. **What problems is XTM Cloud solving and how is that benefiting you?** Easy customer asset and process migration. Centralizing and harmonization of end-user processes. Very good control on settings and configuration. Overall, significant savings due to centralization, transparency, automation and repeatability of common processes. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad XTM Cloud has helped centralize processes, streamline workflows, and give full control over translation operations. Since then, the platform has continued to evolve, adding enhancements that further improve efficiency, automation, and transparency. We appreciate your feedback and remain committed to continuously improving XTM Cloud for our customers. Kalina XTM ### 33. Connectivity and efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2021 **What do you like best about XTM Cloud?** XTM Cloud comes with a thorough implementation process, it connects users to high calibre content management systems and it delivers automation that saves time and cuts costs. It gives clear visibility of translations in real time and in context, makes linguists more productive, and the automation doesn't lower the quality of the translation. It actually improves it because translators get to focus on the tasks that require their skills instead of getting stuck on things that don't challenge them. **What do you dislike about XTM Cloud?** Nothing comes to mind because when you identify an enhancement that would benefit you, they take your feedback on board and make the upgrade. **What problems is XTM Cloud solving and how is that benefiting you?** The main problem we solved was that the TMS saved us a huge amount of linguist and project manager time through the automation of processes that had previously bogged them down. And this automation didn't lower the quality of the translation, so there was no downside. In addition, the partnership of XTM Cloud with good quality content management systems made the content creation and translation process far smoother. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re delighted to hear that XTM Cloud has helped streamline your translation processes and maintain high-quality output. Since this review, we’ve continued to innovate the platform, enhancing automation, connectivity, and workflow flexibility to better support modern localization teams. Your feedback is invaluable as we keep evolving XTM Cloud to meet the needs of our customers. Kalina XTM ### 34. Excellent Implementation Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about XTM Cloud?** XTM Cloud allows us to have complete control of our translation projects, TM, and Terminology and to share them with multiple LSP's and customers. Our account rep Justin Bechtel, and implementation specialist, Rory Sampair, were outstanding resources and helped us launch the app quickly and efficiently. They offered advice and assistance above and beyond what we expected, and were always quick to respond to any questins or concerns. **What do you dislike about XTM Cloud?** I have not discovered any dislikes yet, as we just launched our instance a week ago. **What problems is XTM Cloud solving and how is that benefiting you?** We are significantly reducing the number of emails between our LSP and associates, automating workflows for greater efficiency, having clear insight into our Terminology and TM, reducing costs, minimizing delays. **Official Response from Kalina Mileva:** > Thank you for taking the time to share your experience with XTM Cloud. We’re thrilled to hear that your implementation went smoothly and that our team was able to support you effectively. We hope the system continues to work well for you and that ongoing enhancements in automation, visibility, and workflow flexibility make managing translation projects even easier. We value your feedback and remain committed to delivering a powerful, scalable TMS that grows with your localization needs. Kalina XTM ### 35. Top-notch translation management system **Rating:** 5.0/5.0 stars **Reviewed by:** Jourik C. | Localization Engineer / Consultant / Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about XTM Cloud?** XTM Cloud is a great piece of translation management technology with a lot of assets. API capabilities, connectors, flexible project management, powerful CAT tool - XTM has it all. **What do you dislike about XTM Cloud?** The tool has many hidden treasures and a robust backend. It wouldn't be a bad idea to push certain features from the backend to the frontend and expose some hidden gems to XTM users. **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud helps solve complex localization problems. The tool centralizes translation work across different departments in an organization, it ensures smooth workflow management, supports maintenance of resources like translation memories and term bases, and provides linguists with a modern Workbench. As a result, it enables users to save precious time and money. **Official Response from Kalina Mileva:** > We appreciate you sharing your experience with XTM Cloud. We’re glad to hear that XTM Cloud has helped centralize your translation workflows, streamline resource management, and save your team valuable time and effort. The system continues to evolve and uncover new ways to make hidden features more accessible and enhance usability for all users, we hope it continues to serve your needs well. Your feedback is invaluable, and we remain committed to delivering a powerful, flexible, and user-friendly TMS. Kalina XTM ### 36. Best Artificial Intelligence Translation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Todor H. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about XTM Cloud?** XTM could save a lot of time in terms of translation management of multi-country sites. Their platform provides translation services that could save not only time to the team so that they can focus on more important things but as well costs due to their AI machine translation. Their support is also excellent, and able to provide correct answers on time. **What do you dislike about XTM Cloud?** So far, we haven't reached a point where we dislike something in the tool. **What problems is XTM Cloud solving and how is that benefiting you?** We are using XTM to translate multi-language e-commerce sites at low costs and quickly deliver the translated content. XTM provides the ability everything to automated everything so that people don't bother with translations manually. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear that our AI-powered translation and automation capabilities have helped your team save time and costs while managing multi-language sites. We hope XTM continues to serve your evolving needs and that ongoing innovations in AI and workflow automation further enhance your localization processes. Your feedback is invaluable, and we remain committed to delivering efficient, intelligent, and reliable translation solutions. Kalina XTM ### 37. Flexibility and reliability in a nutshell **Rating:** 4.5/5.0 stars **Reviewed by:** Joanna B. | Translation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about XTM Cloud?** XTM gives you all the possibilities you can imagine to manage, process and complete your translation projects. But what I really like the most are the people behind it, who you can count on for support and advice with all crazy ideas you come up with. They genuinely respond to your needs, and you become the witness of the tool being developed as your needs develop. **What do you dislike about XTM Cloud?** There are some imperfections and hiccups in the translation editor, e.g. TM matching of over 75% or recognition of numbers. But issues are resolved quickly. **What problems is XTM Cloud solving and how is that benefiting you?** Unifying translations across organization with TM, keeping consistency in the use of terminology, reducing repetitive work, having all project details in one place (plus custom fields for enhanced adaptation to needs). **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear that XTM is helping unify translations across your organization and support your project needs. We have continued innovating in areas such as TM matching to make leveraging translation memories even faster and more accurate. Your feedback is invaluable, and we remain committed to providing a flexible, reliable, and continuously improving TMS. Kalina XTM ### 38. Superior TMS System : XTM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about XTM Cloud?** Intuitive workflows. XTM Workflows are highly intuitive. Templates can be highly customizable. They have great connectors for end to end automation. Shamus Dermody" is our account point of contact. He is excellent. Always listening to customers and helping us in resolving the challenges. XTM also have a great support team. **What do you dislike about XTM Cloud?** Nothing for now. The good thing with XTM is they are always listening to the customers, and they have solutions/workarounds for the customer's problems. **What problems is XTM Cloud solving and how is that benefiting you?** Localization requirements of day-to-day activities. The main benefits are easy to implement—great connectors for CMS, In-Design etc. 'Shamus Dermody" is our account point of contact. He is excellent. Always listening to customers and helping us in resolving the challenges. **Official Response from Kalina Mileva:** > Thank you for taking the time to share your experience with XTM Cloud. We’re thrilled to hear that our intuitive workflows, customizable templates, and robust connectors are helping streamline your localization processes. We hope the platform continues to support your daily translation activities effectively, and we’re constantly innovating to make integrations, automation, and overall usability even smoother. We appreciate your kind words about Shamus and our support team, and remain committed to providing responsive, customer-focused service. Kalina XTM ### 39. A translation solution that is simple, scalable and robust along with an incredible team of experts! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | European Partner Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about XTM Cloud?** Offering our clients translation management system with built-in translation memory, customizable localization workflow, Project management tools, connector with Crownpeak CMS. A team of subject experts with excellent industry knowledge and advice. Upside is speed to market of translated marketing collateral for our client base. **What do you dislike about XTM Cloud?** Nothing to dislike so far in my experience. **Recommendations to others considering XTM Cloud:** Use the team at XTM for advice on how to organize your translation workflows to optimize speed to market for translated content. They know their stuff! **What problems is XTM Cloud solving and how is that benefiting you?** With the XTM connector, we can offer reliable and efficient translation technology from anywhere worldwide, seamlessly integrated for our client's translation and content management needs. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re delighted to hear that our platform, along with our team of experts, is helping you deliver efficient, scalable, and high-quality translation solutions. We hope XTM continues to support your workflows and speed-to-market needs as we keep innovating to enhance integration, automation, and overall performance. Your feedback about our team and connectors is greatly appreciated, and we remain committed to helping our clients get the most out of XTM Cloud. Kalina XTM ### 40. Great platform with top notch customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about XTM Cloud?** The ease of use of the translation module. How fast we can integrate NMT solutions. **What do you dislike about XTM Cloud?** Nothing I dislike at the moment. We are very happy **What problems is XTM Cloud solving and how is that benefiting you?** More than problems, we have been able to give better response times and reliability to our customers. Metrics help our PM´s do a better job in less time **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear that XTM Cloud has helped improve response times and reliability for your customers while supporting your PMs with better metrics. We hope the system continues to meet your needs and remain a valuable tool for your localization workflows. Your feedback is greatly appreciated, and we remain committed to delivering a robust and user-friendly TMS. Kalina XTM ### 41. Great, easy to use and excellent support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about XTM Cloud?** I love how easy to use the system is. Any requests for features we've had has been met with either "yes, there is an area where you can do that, or yes, we can look into adding that." The XTM support team has been very responsive, especially with creating custom analysis templates for us. This has made our web team very happy! As a company, we are new to using a TMS, and we're delighted with the results so far. **What do you dislike about XTM Cloud?** Some of the UI is not the most intuitive, especially in account settings pages. However with each new release these issues are being addressed. **What problems is XTM Cloud solving and how is that benefiting you?** XTM has helped us with complex requirements from various teams in our company and reduced workload for many of them. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear that the platform is helping simplify your TMS experience and support your teams’ diverse needs. We hope the system continues to meet your expectations as we keep innovating to enhance usability, interface design, and workflow flexibility. Your feedback is invaluable, and we remain committed to providing a robust, user-friendly translation management system. Kalina XTM ### 42. teaching students all over the world **Rating:** 5.0/5.0 stars **Reviewed by:** Peng (Jane) W. | Freelance Conference Interpreter, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about XTM Cloud?** XTM is cloud based, which is great for me to teach my students all over the world. **What do you dislike about XTM Cloud?** Some recorded webinars will be useful for my students to learn. **What problems is XTM Cloud solving and how is that benefiting you?** My students had difficulty to set up their personal passwords. XTM technical support helped them solve their problems in a timely manner. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad XTM Cloud has been a valuable tool for teaching your students around the world. We hope the platform continues to support your teaching needs. To make learning even easier, we offer a growing library of recorded webinars and will continue expanding it to reflect our rich and ongoing webinar schedule. Thank you for your feedback. We remain committed to providing a reliable, accessible solution for educators and learners everywhere. Kalina XTM ### 43. Seamless integration with our knowledge base to allow agile localization, and stellar support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about XTM Cloud?** Seamless integration with our knowledge base to facilitate agile localization. Stellar customer support from Grant Blackburn **What do you dislike about XTM Cloud?** UI could be a little more intuitive, but everything works! **What problems is XTM Cloud solving and how is that benefiting you?** Localization of Salesforce knowledge base (Help Center) connected through XTM and Language.io. Creation of TM from previous translations not hosted on TMS. Integrated Amazon MT into workflow to allow for flexibility. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. We’re glad to hear that XTM Cloud has helped streamline your localization workflows and that our integration capabilities and support have been valuable to your team. We are continuously improving the user interface and usability to make navigation and project management even more intuitive. Your feedback is invaluable, and we remain committed to providing a robust and user-friendly TMS. Kalina XTM ### 44. Sophisticated translation platform and amazing customer relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about XTM Cloud?** XTM is a solid and reliable translation platform **What do you dislike about XTM Cloud?** The interface could be made more colorful **What problems is XTM Cloud solving and how is that benefiting you?** No problems, actually XTM solved a lot of the ones we used to have! **Official Response from Kalina Mileva:** > Thank you for taking the time to share your experience with XTM Cloud. We’re thrilled to hear that the platform is helping solve your translation challenges and providing a reliable foundation for your work. We hope XTM continues to support your teams effectively as we keep innovating to improve usability, interface design, and overall performance. Your feedback is appreciated, and we remain committed to delivering a robust and efficient translation management system. Kalina XTM ## XTM Cloud Discussions - [How much does XTM cost?](https://www.g2.com/discussions/how-much-does-xtm-cost) - 1 comment - [What is XTM International?](https://www.g2.com/discussions/what-is-xtm-international) - 1 comment - [View XTM Cloud pricing details and edition comparison](https://www.g2.com/products/xtm-cloud/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+03%3A03%3A42+-0500&secure%5Bsession_id%5D=8b496965-dd82-44a0-931b-d2cc653ceb0d&secure%5Btoken%5D=aaee930e0009c4b70435f278859298e057db8eb4d25ad93861ca6237b2bac63c&format=llm_user) ## XTM Cloud Integrations - [Boomi](https://www.g2.com/products/boomi/reviews) - [Gridly](https://www.g2.com/products/gridly/reviews) - [Plunet](https://www.g2.com/products/plunet/reviews) ## XTM Cloud Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Automation** - Translation Memory - Quality Checks - Continuous Translation **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Machine Translation** - Neural Machine Translation - Statistical Machine Translation **Translation Options** - Collaborative Translation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top XTM Cloud Alternatives - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,278 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (755 reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - 4.4/5.0 (701 reviews)