# Smartling vs XTM Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartling excels in user experience, with many praising its **intuitive interface** and features that simplify managing translations across multiple languages. Users appreciate the ability to display glossaries and store frequently used translations, making their workflow more efficient.
- **Users say** that XTM Cloud offers strong automation and workflow customization, which can significantly streamline complex localization tasks. Reviewers highlight its centralized translation management as a key strength, particularly for those handling intricate projects.
- **According to verified reviews** , Smartling's implementation process is notably quick and user-friendly, with many users mentioning the **workflow automation** that saves time and enhances productivity. This contrasts with XTM Cloud, where some users have reported challenges in setup and configuration.
- **Reviewers mention** that Smartling provides exceptional support, with a high quality of assistance noted by users. Many have expressed satisfaction with the responsiveness and helpfulness of the support team, while XTM Cloud's support, although solid, received slightly lower ratings.
- **G2 reviewers highlight** that Smartling is particularly beneficial for small businesses, as evidenced by its significant share of reviews from this segment. Users find it well-suited for their needs, while XTM Cloud, although also catering to small businesses, has a smaller proportion of reviews from this market.
- **Users say** that XTM Cloud has specific strengths in supporting right-to-left languages, which is a crucial feature for translators working with Arabic and similar languages. This capability is appreciated by users who face challenges on other platforms, showcasing XTM Cloud's niche advantages.



| | Smartling | XTM Cloud | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 703 | 144 | 
| **Largest Market Segment** | Small-Business (47.3% of reviews) | Small-Business (37.1% of reviews) | 
| **Entry Level Price** | Free Per Year | Free Trial 5 Users | 

---
## Top Pros & Cons

### Smartling

Pros:
- Ease of Use (175 reviews)
- Features (68 reviews)

Cons:
- Translation Issues (68 reviews)
- Difficult Navigation (27 reviews)

### XTM Cloud

Pros:
- Customer Support (18 reviews)
- Collaboration (17 reviews)

Cons:
- Translation Issues (11 reviews)
- Poor Usability (9 reviews)

---
## Ratings Comparison
| Rating | Smartling | XTM Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.8 (579 reviews) | 8.5 (111 reviews) | 
  | **Ease of Use** | 8.6 (590 reviews) | 8.3 (112 reviews) | 
  | **Ease of Setup** | 8.7 (411 reviews) | 7.6 (84 reviews) | 
  | **Ease of Admin** | 8.4 (213 reviews) | 7.9 (68 reviews) | 
  | **Quality of Support** | 9.0 (528 reviews) | 8.4 (104 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (213 reviews) | 8.4 (65 reviews) | 
  | **Product Direction (% positive)** | 8.2 (561 reviews) | 8.3 (101 reviews) | 

---
## Pricing

### Smartling

#### Entry-Level Pricing

Plan: Core

Price: Free Per Year

Description: Best fit for teams looking to translate small-scale basic projects such as business documents, etc. For a full list of features, please visit https://www.smartling.com/plans/

Key Features:
- Professional Language Services	
- Unlimited Projects	
- Visual Context

[Browse all 2 editions](https://www.g2.com/products/smartling/pricing)

#### Free Trial

No

### XTM Cloud

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial 5 Users

Key Features:
- Full access to all XTM features for 30 days

[Browse all 4 editions](https://www.g2.com/products/xtm-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Software Localization Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartling** | N/A | N/A |
| **XTM Cloud** | 8.3/10 | 38 |

#### Collaboration

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Term Management** | Not enough data | 7.9 (34 reviews) | 
| **Translation Tracking** | Not enough data | 8.6 (35 reviews) | 
| **Workflow Management** | Not enough data | 8.9 (37 reviews) | 

#### Automation

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Translation Memory** | Not enough data | 8.4 (36 reviews) | 
| **Quality Checks** | Not enough data | 7.5 (35 reviews) | 
| **Continuous Translation** | Not enough data | 8.3 (35 reviews) | 

### Website Translation Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartling** | 7.2/10 | 227 |
| **XTM Cloud** | N/A | N/A |

#### Translation Support

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Automated Translation** | 7.6 (202 reviews) | Not enough data | 
| **Workflows** | 8.5 (205 reviews) | Not enough data | 
| **Glossary** | 8.0 (199 reviews) | Not enough data | 
| **Image Translation** | 7.1 (173 reviews) | Not enough data | 
| **Traffic Analysis** | 6.8 (156 reviews) | Not enough data | 

#### Visitor Customization 

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Widgets** | 6.9 (154 reviews) | Not enough data | 
| **Language-Based Domains** | 7.2 (158 reviews) | Not enough data | 
| **Preferred Language Detection** | 7.3 (156 reviews) | Not enough data | 
| **Personalized Content** | 7.1 (156 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **AI Text Summarization** | 6.4 (88 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.0 (85 reviews) | Not enough data | 

### Translation Management

| Product | Score | Reviews |
|---|---|---|
| **Smartling** | 8.3/10 | 357 |
| **XTM Cloud** | 8.0/10 | 82 |

#### Client Tools

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Billing and Invoicing** | 8.3 (215 reviews) | 6.8 (52 reviews) | 
| **Client Portal** | 8.4 (234 reviews) | 7.6 (59 reviews) | 
| **Client Management** | 8.5 (226 reviews) | 7.8 (69 reviews) | 
| **Resource Management** | 8.5 (244 reviews) ✓ Verified | 8.3 (71 reviews) | 

#### Translation Tools

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Computer-Assisted Translation** | 8.5 (291 reviews) ✓ Verified | 8.4 (74 reviews) | 
| **Glossary** | 8.7 (289 reviews) ✓ Verified | 8.3 (69 reviews) | 
| **User Permissions** | 8.5 (262 reviews) ✓ Verified | 8.7 (71 reviews) | 
| **Task Delegation** | 8.4 (258 reviews) ✓ Verified | 8.7 (71 reviews) | 
| **Comments and/or Mentions** | 8.5 (283 reviews) ✓ Verified | 7.6 (65 reviews) | 
| **Quality Assurance** | 8.4 (286 reviews) ✓ Verified | 8.0 (67 reviews) | 

#### Generative AI

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **AI Text Generation** | 7.3 (144 reviews) | 7.5 (8 reviews) | 

#### Agentic AI - Translation Management

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Multi-step Planning** | 7.8 (99 reviews) | Not enough data | 
| **Decision Making** | 8.0 (101 reviews) | Not enough data | 

### Computer-Assisted Translation

| Product | Score | Reviews |
|---|---|---|
| **Smartling** | N/A | N/A |
| **XTM Cloud** | 7.9/10 | 62 |

#### Translation Memory

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Custom Translation Memory** | Not enough data | 8.5 (49 reviews) | 
| **Built-in Translation Memory** | Not enough data | 7.7 (52 reviews) | 

#### Machine Translation

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Neural Machine Translation** | Not enough data | 7.7 (42 reviews) | 
| **Statistical Machine Translation** | Not enough data | 7.1 (36 reviews) | 

#### Translation Options

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **Image Translation** | Not enough data | Feature Not Available | 
| **Collaborative Translation** | Not enough data | 8.4 (46 reviews) | 

#### Generative AI

| Feature | Smartling | XTM Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Translation Management Software](https://www.g2.com/categories/translation-management)

**Unique to Smartling (1):** [Website Translation Tools](https://www.g2.com/categories/website-translation-tools)

**Unique to XTM Cloud (2):** [Computer-Assisted Translation Software](https://www.g2.com/categories/computer-assisted-translation), [Software Localization Tools](https://www.g2.com/categories/software-localization-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartling | XTM Cloud | 
|---|---|---|
| **Small-Business** | 47.3% | 37.1% | 
| **Mid-Market** | 29.9% | 31.4% | 
| **Enterprise** | 22.7% | 31.4% | 

### By Industry

#### Smartling

- **Translation and Localization:** 35.7%
- **Computer Software:** 11.7%
- **Information Technology and Services:** 9.5%
- **Financial Services:** 4.1%
- **Marketing and Advertising:** 3.7%
- **Internet:** 3.3%
- **Leisure, Travel & Tourism:** 1.9%
- **Retail:** 1.7%
- **Telecommunications:** 1.6%
- **Computer & Network Security:** 1.6%
- **Other:** 25.3%

#### XTM Cloud

- **Translation and Localization:** 33.6%
- **Computer Software:** 8.6%
- **Information Technology and Services:** 7.1%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.6%
- **E-Learning:** 2.9%
- **Computer Games:** 2.9%
- **Medical Devices:** 2.9%
- **Leisure, Travel & Tourism:** 2.1%
- **Market Research:** 2.1%
- **Other:** 30.7%

---
## Alternatives

### Alternatives to Smartling

- [Phrase](https://www.g2.com/products/phrase-phrase/reviews) — 4.5/5 stars (1288 reviews)
- [Lokalise](https://www.g2.com/products/lokalise/reviews) — 4.7/5 stars (759 reviews)
- [Transifex](https://www.g2.com/products/transifex/reviews) — 4.2/5 stars (722 reviews)
- [Crowdin](https://www.g2.com/products/crowdin/reviews) — 4.4/5 stars (705 reviews)
- [Weglot](https://www.g2.com/products/weglot/reviews) — 4.7/5 stars (704 reviews)
- [GlobalLink](https://www.g2.com/products/globallink/reviews) — 4.5/5 stars (186 reviews)
- [Smartcat](https://www.g2.com/products/smartcat/reviews) — 4.6/5 stars (140 reviews)
- [POEditor](https://www.g2.com/products/poeditor/reviews) — 4.5/5 stars (92 reviews)
- [Localize](https://www.g2.com/products/localize/reviews) — 4.6/5 stars (109 reviews)
- [MotionPoint](https://www.g2.com/products/motionpoint/reviews) — 4.6/5 stars (27 reviews)

### Alternatives to XTM Cloud

- [Phrase](https://www.g2.com/products/phrase-phrase/reviews) — 4.5/5 stars (1288 reviews)
- [Lokalise](https://www.g2.com/products/lokalise/reviews) — 4.7/5 stars (759 reviews)
- [Crowdin](https://www.g2.com/products/crowdin/reviews) — 4.4/5 stars (705 reviews)
- [memoQ](https://www.g2.com/products/memoq/reviews) — 4.5/5 stars (128 reviews)
- [Weglot](https://www.g2.com/products/weglot/reviews) — 4.7/5 stars (704 reviews)
- [Murf.ai](https://www.g2.com/products/murf-ai/reviews) — 4.7/5 stars (1413 reviews)
- [HeyGen](https://www.g2.com/products/heygen/reviews) — 4.8/5 stars (1859 reviews)
- [AKOOL](https://www.g2.com/products/akool/reviews) — 4.8/5 stars (563 reviews)
- [Google Cloud Translation API](https://www.g2.com/products/google-cloud-translation-api/reviews) — 4.4/5 stars (330 reviews)
- [GlobalLink](https://www.g2.com/products/globallink/reviews) — 4.5/5 stars (186 reviews)

---
## Top Discussions

### Smartling

- Title: [How can I upload glossaries from other projects and/or platforms into the Smartling TM?](https://www.g2.com/discussions/27448-how-can-i-upload-glossaries-from-other-projects-and-or-platforms-into-the-smartling-tm) — 1 comment
  > **Top comment:** "They need to be in the format of the template but you should be able to do that near the linguistic assets once you are in that menu "
- Title: [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) — 1 comment, 1 upvote
  > **Top comment:** "Hi Rafael —Smartling supports translation review, QA, etc. via a 'validation' step within a translation workflow.

We also have a number of compliance..."
- Title: [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Smartling collaborates with a team of highly curated professional linguists that are located in the country of the languages they service. The linguists are..."
- Title: [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Smartling offers translation services in all specialties (e.g. legal, technical, marketing, life sciences) across 150+ languages."
- Title: [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Smartling offers customers various language services plans, based on a committed services spend. Within these plans we offer industry-leading service..."

### XTM Cloud

- Title: [How much does XTM cost?](https://www.g2.com/discussions/how-much-does-xtm-cost) — 1 comment
  > **Top comment:** "$5700/year"
- Title: [What is XTM International?](https://www.g2.com/discussions/what-is-xtm-international) — 1 comment
  > **Top comment:** "A software company offering top-notch CAT SaaS solutions"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartling-vs-xtm-cloud)