WEX Benefits Pricing Overview

I love the convenience and ease of use of WEX Benefits. The app is a wonderful tool where I can see where money was spent and any charges incurred. It's an easy and reliable tool, especially with low fees of about a dollar and 40 cents a month to maintain the account. The app keeps me updated in real time about my balances, and I can set up direct drafts for payment of medical bills on a payment plan. The initial setup was very easy, and the reps were informative and knowledgeable. The customer service has been great all around, and it's a product we continue to support. Review collected by and hosted on G2.com.

Sometimes when receipts aren't accepted, it goes back and denies claims. So that part can be a little frustrating. Maybe some type of an update or an explanation as to why. It leaves you in limbo on if the claim has actually been paid or if those funds have been rejected. Review collected by and hosted on G2.com.

I like the low cost of WEX Benefits. Review collected by and hosted on G2.com.

I don't like the quality of benefits administration with WEX Benefits. The following issues are from the past 6 months--and is not a comprehensive list. I could create a similar list for every 6 month period since we began with Wex in 2020. The one consistent aspect of benefits administration has been errors in benefit administration. During open enrollment, we had a passive enrollment, and some employees didn't get their benefits coverage continued into the new year. For the first 3 months of 2026, Wex benefits passed incorrect plan codes to WEX COBRA causing errors in the file loading and did not monitor and correct the data issue without our prompting. Wex did not send out direct bill notices for January until Jan. 9, several weeks late--and did not inform us. We waited until January 29 for Wex to provide the ACA code report delaying 1095-c distribution. Wex didn't handle domestic partner imputed income correctly for six years. They failed to pass termination dates on the eligibility file to a new carrier, causing significant billing and reconciliation issues. They also didn't set up new direct billing participants, leaving them unbilled until we identified the issue months later. Wex didn't update coverage after pay changes from our annual merit cycle in May until we pointed it out in September. Wex did not term coverage for some employees who changed class and lost benefits eligibility. We had at least one employee with coverage where they never sent deductions for payroll. When employees changed their tier from employee only to dependent coverage in a life event, Wex ended the current employer HSA contributions and did not start the new employer contributions at the new level. When there is no change to any benefit plan elections or deductions, Wex sometimes creates new coverage records and passes those to carriers which causes eligibility edits and creates reporting issues. Implementation back in 2020 was rocky--many issues to address from implementation. Review collected by and hosted on G2.com.