Wati Features

Based on 54 Wati reviews. Scours various channels for brand mentions to proactively seek reparative communications.

As reported in 55 Wati reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Based on 53 Wati reviews. Allows administrators to create templated responses to frequently asked questions.

Based on 55 Wati reviews. Connects employees with customers through a social media solution.

As reported in 57 Wati reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. This feature was mentioned in 49 Wati reviews.

As reported in 50 Wati reviews. Ability to connect agents with customers through text message solution.

Provides opportunity for customers to give feedback through a survey. 48 reviewers of Wati have provided feedback on this feature.

Allows planning and deployment of an overall communications strategy. This feature was mentioned in 152 Wati reviews.

Includes or integrates with content creation apps. 152 reviewers of Wati have provided feedback on this feature.

Outbound communications are segmented and personalized. This feature was mentioned in 164 Wati reviews.

Inbound contacts are identified and handled based on history. 152 reviewers of Wati have provided feedback on this feature.

Based on 154 Wati reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Empowers developers to intuitively integrate cloud communications functionality for their applications. 124 reviewers of Wati have provided feedback on this feature.

Based on 114 Wati reviews. Grants high speed API calls for fast communications.

Enables a wide variety of communication types such as SMS, voice, video, etc. 111 reviewers of Wati have provided feedback on this feature.

Based on 118 Wati reviews. Provides clear, effective documentation for API integrations.

Provides public user forums for support questions and help. 113 reviewers of Wati have provided feedback on this feature.

As reported in 121 Wati reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Customize your chat workflows with rules and automations. This feature was mentioned in 169 Wati reviews.

Based on 167 Wati reviews. Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 165 Wati reviews.

Can provide interlocators with menus, through which they can choose a relevant response. 160 reviewers of Wati have provided feedback on this feature.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 154 reviewers of Wati have provided feedback on this feature.

Based on 163 Wati reviews. Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 137 reviewers of Wati have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 160 Wati reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 159 Wati reviews.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 150 reviewers of Wati have provided feedback on this feature.

Based on 151 Wati reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 44 Wati reviews. Ability to send reminders via SMS messaging to a mobile device

Ability to send reminders via voice messaging This feature was mentioned in 46 Wati reviews.

As reported in 66 Wati reviews. Ability to support a two way messaging/conversation between customer and customer support agent

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages This feature was mentioned in 65 Wati reviews.

Provides the ability to automate notifications based on user behavior This feature was mentioned in 63 Wati reviews.

Ability to segment audiences based on device type, location, demographics, customer behavior, etc. This feature was mentioned in 59 Wati reviews.

Based on 66 Wati reviews. Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Based on 96 Wati reviews. Allows users to generate text based on a text prompt.

Based on 84 Wati reviews. Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Based on 84 Wati reviews. Enables users to send mass WhatsApp marketing campaigns

As reported in 84 Wati reviews. Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Offers features for personalizing WhatsApp messages based on customer information or past behavior 84 reviewers of Wati have provided feedback on this feature.

Based on 84 Wati reviews. Allow users to share promotions with subscribers via WhatsApp

As reported in 83 Wati reviews. Provides automated WhatsApp message replies to recipients

Based on 81 Wati reviews. Deliver tailored promotions to specific audience segments

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API 78 reviewers of Wati have provided feedback on this feature.

As reported in 76 Wati reviews. Allow customers to browse, discover, research, purchase, and complete payment in real-time

Based on 77 Wati reviews. Provides analytics on opt-ins, open and delivery rates, and click-throughs