[ Wati Reviews ](https://www.g2.com/products/wati/reviews) [ Wati Reviews ](https://www.g2.com/products/wati/reviews) # Wati Features ##### ## Process (3) Mentions Scours various channels for brand mentions to proactively seek reparative communications. Tickets Creates and assigns support tickets, scheduling them in a timely manner. Macros Allows administrators to create templated responses to frequently asked questions. Show More ##### ## Channels (4) Social Connects employees with customers through a social media solution. Live Chat Ability to connect agents with customers through email. Phone Connects employees with customers through a calling solution. Text Ability to connect agents with customers through text message solution. Show More ##### ## Insight (1) Surveys Provides opportunity for customers to give feedback through a survey. Show More ##### ## Design (5) Communications Strategy Development Allows planning and deployment of an overall communications strategy. Create Content Includes or integrates with content creation apps. Personalization Outbound communications are segmented and personalized. Inbound Identification Inbound contacts are identified and handled based on history. Regulatory Compliance Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. Show More ##### ## Functionality (3) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Communication Varieties Enables a wide variety of communication types such as SMS, voice, video, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Platform (6) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Show More ##### ## Conversational Platform (4) Personalization Identifies the customer and personalizes interaction at every touchpoint. Omnichannel Allows multiple related channels to interact at once to reduce transfers. Contextual Engagement Prompts agents to engage customers based on contextual data, such as product usage or conversation history. Proactive Engagement Provides features for sending outbound messages to engage customers through proactive support. Show More ##### ## Support Automation (4) Intelligent Routing Can route contacts to agents the customer has worked with before. Seamless Escalation Provides features for escalating conversations to the appropriate agent. Transcripts Maintains a transcript of conversations from all channels. Self-Serve Support Enables customers to resolve queries or issues without the assistance of an agent. Show More ##### ## Messaging Channels (3) SMS Messaging Ability to send reminders via SMS messaging to a mobile device Voice Messaging Ability to send reminders via voice messaging Two way messaging Ability to support a two way messaging/conversation between customer and customer support agent Show More ##### ## Administration (4) Scheduling Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages Triggered Notifications Provides the ability to automate notifications based on user behavior Segmentation Ability to segment audiences based on device type, location, demographics, customer behavior, etc. Integrations Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## WhatsApp Messaging - WhatsApp Marketing (6) Transactional Messages Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications Bulk WhatsApp Messaging Enables users to send mass WhatsApp marketing campaigns Conversational Messaging Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty Personalization Offers features for personalizing WhatsApp messages based on customer information or past behavior Promotional Messages Allow users to share promotions with subscribers via WhatsApp Automated Replies Provides automated WhatsApp message replies to recipients Show More ##### ## WhatsApp Business Platform - WhatsApp Marketing (4) Segmentation Deliver tailored promotions to specific audience segments API Integration Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API WhatsApp Commerce Allow customers to browse, discover, research, purchase, and complete payment in real-time Analytics Provides analytics on opt-ins, open and delivery rates, and click-throughs Show More ## Top-Rated Alternatives [ ![Gallabox](https://images.g2crowd.com/uploads/product/hd_favicon/8bb8e6a9a72f3b9fa88dd3e5aaaa2fed/gallabox.svg "Gallabox") Gallabox 4.6/5 (164) ](https://www.g2.com/products/gallabox/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5 (453) ](https://www.g2.com/products/twilio/reviews) [ ![respond.io](https://images.g2crowd.com/uploads/product/hd_favicon/659b0a091d868b3f3feb6995e817d56e/respond-io.svg "respond.io") respond.io 4.8/5 (486) ](https://www.g2.com/products/respond-io/reviews) [ View All Alternatives ](https://www.g2.com/products/wati/competitors/alternatives) Wati Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7370fed2a36dc9eee7c8a2952c803b81/haptik-interakt.png "Product Avatar Image") Interakt 4.5/5 (67) [ Compare Now ](https://www.g2.com/compare/haptik-interakt-vs-wati) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5 (523) [ Compare Now ](https://www.g2.com/compare/twilio-vs-wati) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2781d4820b53633f9b6a8583b6475bcf/gupshup.jpg "Product Avatar Image") Gupshup 4.4/5 (67) [ Compare Now ](https://www.g2.com/compare/gupshup-vs-wati) ##### Categories on G2 [ Chatbots ](https://www.g2.com/categories/chatbots)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service) [ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ WhatsApp Marketing ](https://www.g2.com/categories/whatsapp-marketing)[ Proactive Notification ](https://www.g2.com/categories/proactive-notification)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) Show More ##### Explore More [ Best-rated software for managing virtual communities ](https://www.g2.com/discussions/what-s-the-best-rated-software-for-managing-virtual-communities)[ Demand Side Platforms ](https://www.g2.com/discussions/researching-demand-side-platforms-help-needed)[ Leading QMS solutions for software industry ](https://www.g2.com/discussions/leading-qms-solutions-for-the-software-industry) [ What are the top robotic process automation tools for startups ? ](https://www.g2.com/discussions/what-are-the-top-robotic-process-automation-tools-for-startups)[ What platform integrates social analytics with BI tools? ](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools)[ Pros and Cons Details ](https://www.g2.com/products/wati/reviews?qs=pros-and-cons) Show More [ Best-rated software for managing virtual communities ](https://www.g2.com/discussions/what-s-the-best-rated-software-for-managing-virtual-communities)[ Demand Side Platforms ](https://www.g2.com/discussions/researching-demand-side-platforms-help-needed)[ Leading QMS solutions for software industry ](https://www.g2.com/discussions/leading-qms-solutions-for-the-software-industry) [ What are the top robotic process automation tools for startups ? ](https://www.g2.com/discussions/what-are-the-top-robotic-process-automation-tools-for-startups)[ What platform integrates social analytics with BI tools? ](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools)[ Pros and Cons Details ](https://www.g2.com/products/wati/reviews?qs=pros-and-cons)