Wati Features

Scours various channels for brand mentions to proactively seek reparative communications. 55 reviewers of Wati have provided feedback on this feature.

Based on 56 Wati reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Based on 54 Wati reviews. Allows administrators to create templated responses to frequently asked questions.

Based on 56 Wati reviews. Connects employees with customers through a social media solution.

Ability to connect agents with customers through email. 59 reviewers of Wati have provided feedback on this feature.

Connects employees with customers through a calling solution. This feature was mentioned in 50 Wati reviews.

Ability to connect agents with customers through text message solution. 51 reviewers of Wati have provided feedback on this feature.

As reported in 49 Wati reviews. Provides opportunity for customers to give feedback through a survey.

Allows planning and deployment of an overall communications strategy. This feature was mentioned in 153 Wati reviews.

Based on 153 Wati reviews. Includes or integrates with content creation apps.

As reported in 165 Wati reviews. Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history. This feature was mentioned in 153 Wati reviews.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 155 reviewers of Wati have provided feedback on this feature.

Empowers developers to intuitively integrate cloud communications functionality for their applications. 131 reviewers of Wati have provided feedback on this feature.

Grants high speed API calls for fast communications. This feature was mentioned in 118 Wati reviews.

Based on 114 Wati reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.

Based on 120 Wati reviews. Provides clear, effective documentation for API integrations.

Provides public user forums for support questions and help. This feature was mentioned in 115 Wati reviews.

As reported in 128 Wati reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Customize your chat workflows with rules and automations. 173 reviewers of Wati have provided feedback on this feature.

Control who the chatbot converses with (and when). 168 reviewers of Wati have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. 165 reviewers of Wati have provided feedback on this feature.

Based on 160 Wati reviews. Can provide interlocators with menus, through which they can choose a relevant response.

As reported in 154 Wati reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Provide tools for live chat on one's website. 163 reviewers of Wati have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 142 reviewers of Wati have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. 160 reviewers of Wati have provided feedback on this feature.

Based on 160 Wati reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 150 Wati reviews.

Can collect and store information from interlocators, such as email, phone number, etc. 151 reviewers of Wati have provided feedback on this feature.

Ability to send reminders via SMS messaging to a mobile device This feature was mentioned in 44 Wati reviews.

Based on 46 Wati reviews. Ability to send reminders via voice messaging

Based on 66 Wati reviews. Ability to support a two way messaging/conversation between customer and customer support agent

As reported in 66 Wati reviews. Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Provides the ability to automate notifications based on user behavior This feature was mentioned in 63 Wati reviews.

As reported in 59 Wati reviews. Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Based on 66 Wati reviews. Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Allows users to generate text based on a text prompt. 96 reviewers of Wati have provided feedback on this feature.

As reported in 90 Wati reviews. Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Enables users to send mass WhatsApp marketing campaigns This feature was mentioned in 91 Wati reviews.

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty This feature was mentioned in 88 Wati reviews.

Based on 86 Wati reviews. Offers features for personalizing WhatsApp messages based on customer information or past behavior

Allow users to share promotions with subscribers via WhatsApp This feature was mentioned in 86 Wati reviews.

As reported in 89 Wati reviews. Provides automated WhatsApp message replies to recipients

Deliver tailored promotions to specific audience segments This feature was mentioned in 83 Wati reviews.

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API This feature was mentioned in 83 Wati reviews.

Allow customers to browse, discover, research, purchase, and complete payment in real-time 78 reviewers of Wati have provided feedback on this feature.

As reported in 80 Wati reviews. Provides analytics on opt-ins, open and delivery rates, and click-throughs