Top 10 Vorex Alternatives & Competitors

Top 10 Alternatives to Kaseya Vorex Service Desk Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,312)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Kaseya Vorex Service Desk, Freshservice is:
Better at support
More usable
Better at meeting requirements
Categories in common with Vorex:
Service Desk

Atera
By Atera
4.6/5
(1,038)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Kaseya Vorex Service Desk, Atera is:
Better at support
More usable
Better at meeting requirements
Categories in common with Vorex:
Service Desk
Help Desk

SysAid
By SysAid
4.5/5
(733)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to Kaseya Vorex Service Desk, SysAid is:
Better at support
More usable
Better at meeting requirements
Categories in common with Vorex:
Service Desk
Help Desk
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ConnectWise PSA
By ConnectWise
3.9/5
(515)
Product Description
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)
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Reviewers say compared to Kaseya Vorex Service Desk, ConnectWise PSA is:
Better at meeting requirements
Better at support
Categories in common with Vorex:
Service Desk
Help Desk

Zoho Desk
By Zoho
4.4/5
(7,324)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Kaseya Vorex Service Desk, Zoho Desk is:
Better at support
Better at meeting requirements
More usable
Categories in common with Vorex:
Help Desk

Jira Service Management
By Atlassian
4.3/5
(962)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Kaseya Vorex Service Desk, Jira Service Management is:
Better at support
Better at meeting requirements
More usable
Categories in common with Vorex:
Service Desk
Help Desk

Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Kaseya Vorex Service Desk, Salesforce Service Cloud is:
Better at support
Better at meeting requirements
More usable
Categories in common with Vorex:
Help Desk

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,769)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Kaseya Vorex Service Desk, Fin by Intercom is:
Better at support
More usable
Better at meeting requirements
Categories in common with Vorex:
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,688)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Kaseya Vorex Service Desk, Freshdesk is:
Better at support
More usable
Better at meeting requirements
Categories in common with Vorex:
Help Desk

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