I use Verint CX Automation for the complete suite from IVA to WFM, and it helps with faster call closure, insight, and workforce allocation. I notice cost savings from reduced Average Handle Time and agent churn. I like that my dyslexic agents feel less stressed and can concentrate better on the customer. This enables me to efficiently identify opportunities and get the right people on board at the right time. The initial setup was very easy, especially with Verint support, and that's a big plus for me. Review collected by and hosted on G2.com.
I would like to see an updated DPA. Modern dev techniques have undermined its ability to trigger accurately - this needs fixing. Review collected by and hosted on G2.com.
Hi John! Thank you for your review of Verint CX Automation! We're glad to hear that the full suite, from IVA to WFM, is helping you achieve faster call closure, gain meaningful insights, and allocate your workforce more effectively. We also value your note regarding the need for an updated DPA. Insights like this help guide our ongoing improvements. Thank you again for sharing your experience!
