--- title: Verint CX Automation Reviews meta\_title: 'Verint CX Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Verint CX Automation works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Verint CX Automation Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights. [(5 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097286&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible. [(5 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097309&qs=pros-and-cons#reviews) Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes. [(3 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097433&qs=pros-and-cons#reviews) Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency. [(3 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097266&qs=pros-and-cons#reviews) Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction. [(2 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=2059792&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently. [(4 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097204&qs=pros-and-cons#reviews) Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times. [(3 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097410&qs=pros-and-cons#reviews) Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments. [(3 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097332&qs=pros-and-cons#reviews) Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency. [(1 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=2268106&qs=pros-and-cons#reviews) Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges. [(1 mentions)](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=2059802&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Verint CX Automation ##### 1. AI Technology Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights. [ See 5 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097286&qs=pros-and-cons#reviews) See Related User Reviews ME Mohamed E. Enterprise (\> 1000 emp.) 4.0/5 "cx ai" What do you like about Verint CX Automation? the fact of using AI that helps agents to answer customer calls ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "AI-driven, insightful CCaaS with slight learning curve." What do you like about Verint CX Automation? AI-Driven Insights: Users have highlighted the platform's speech analytics capabilities, noting that accurate transcriptions provide valuable insights ##### 2. Ease of Use Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible. [ See 5 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097309&qs=pros-and-cons#reviews) See Related User Reviews TG Tom G. Mid-Market (51-1000 emp.) 4.5/5 "Review" What do you like about Verint CX Automation? Makes live easier in the customer and the customer experience ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint CX Automation" What do you like about Verint CX Automation? Verint CX Automation is very easy to use and the features are innovative ##### 3. Features Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes. [ See 3 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097433&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint CX Automation" What do you like about Verint CX Automation? Verint CX Automation is very easy to use and the features are innovative CL Candy L. Enterprise (\> 1000 emp.) 4.0/5 "Game Changer for our Operations" What do you like about Verint CX Automation? Speech Analytics has been a game-changer for our operations! The accurate transcriptions provide incredible insights into customer interactions, and t ##### 4. Integrations Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency. [ See 3 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097266&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Full Featured CX Platform" What do you like about Verint CX Automation? Self Service Functionality and lots of integration options. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "AI-driven, insightful CCaaS with slight learning curve." What do you like about Verint CX Automation? AI-Driven Insights: Users have highlighted the platform's speech analytics capabilities, noting that accurate transcriptions provide valuable insights ##### 5. Customizability Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction. [ See 2 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=2059792&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Flexibility and customize" What do you like about Verint CX Automation? Flexibility and Customization: Open Architecture: Unlike traditional CCaaS, Verint Open CCaaS offers an open architecture, allowing businesses to ch ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "AI-driven, insightful CCaaS with slight learning curve." What do you like about Verint CX Automation? AI-Driven Insights: Users have highlighted the platform's speech analytics capabilities, noting that accurate transcriptions provide valuable insights ### 5 Cons or Disadvantages of Verint CX Automation ##### 1. Learning Curve Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently. [ See 4 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097204&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Flexibility and customize" What do you dislike about Verint CX Automation? high costs, limitations of first-generation CCaaS, and the difficulty of integrating legacy systems with the cloud. Additionally, some organizations m ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "AI-driven, insightful CCaaS with slight learning curve." What do you dislike about Verint CX Automation? Learning Curve: Some users have reported a learning curve associated with the platform's administration, though this is often mitigated once mastered. ##### 2. Complexity Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times. [ See 3 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097410&qs=pros-and-cons#reviews) See Related User Reviews TG Tom G. Mid-Market (51-1000 emp.) 4.5/5 "Review" What do you dislike about Verint CX Automation? Can be cumbersome at times and hard to integrate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Full Featured CX Platform" What do you dislike about Verint CX Automation? Wide range of features can be intimidating. ##### 3. Integration Issues Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments. [ See 3 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=1097332&qs=pros-and-cons#reviews) See Related User Reviews TG Tom G. Mid-Market (51-1000 emp.) 4.5/5 "Review" What do you dislike about Verint CX Automation? Can be cumbersome at times and hard to integrate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Flexibility and customize" What do you dislike about Verint CX Automation? high costs, limitations of first-generation CCaaS, and the difficulty of integrating legacy systems with the cloud. Additionally, some organizations m ##### 4. AI Limitations Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency. [ See 1 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=2268106&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Verint CX Automation" What do you dislike about Verint CX Automation? We are using Verint through Five 9 and the transcription needs work to transcribe correctly ##### 5. Difficult Implementation Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges. [ See 1 mentions ](https://www.g2.com/products/verint-cx-automation/reviews?filters%5Bsentiment_snippet%5D=2059802&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Flexibility and customize" What do you dislike about Verint CX Automation? high costs, limitations of first-generation CCaaS, and the difficulty of integrating legacy systems with the cloud. Additionally, some organizations m ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 6/23/2026 "Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation" 5/5 What do you like best about Verint CX Automation? I really appreciate the ease of use and the ability of Verint CX Automation to crawl words, which has been a game changer for my staff's knowledge and in helping customers. Knowledge Management is the most popular change among all staff, and my team is still learning the full potential of what we can do with Quality Monitoring. The initial setup was good, and I'm very likely to recommend it. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? Training of management users after implementation could be improved. A check-in would be helpful because we don't know what we don't know. We had self-paced training before we had access to the system, which made it clunky for the managers. The IVA rollout has been difficult. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation to reduce AHT for customers and reps, ensure one source of truth, and improve quality monitoring with data analytics. It's easy to use, boosts staff knowledge, and enhances customer service. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998/official_response/edit) Hi there – thank you so much for your wonderful review of Verint CX Automation, and for the 5-star rating! We're thrilled to hear that Knowledge Management has been a game-changer for your staff and customers, and that the ability to crawl words has made such a difference. It's great to know your team is continuing to discover the full potential of Quality Monitoring, and that the platform is helping reduce AHT. We truly appreciate you sharing your feedback on post-implementation training for management users – a check-in is a thoughtful suggestion. This kind of input helps us improve how we support customers after go-live. We're looking forward to continuing to support you in achieving business needs within your line of work. Keep up the great work! Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 6/23/2026 "Decent Tool, Speed and Accuracy Concerns" 3/5 What do you like best about Verint CX Automation? I find that Verint CX Automation's call summary feature is really helpful because it reduces AHT by eliminating the need for agents to type out call notes, creating more uniformity across notes. I also like the entire package that Verint offers since the bundling prices help smaller businesses get into the space. Additionally, I appreciate the robust options available to choose from. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? The speed and accuracy of Verint CX Automation are problematic. The bot would lock up and need to be restarted, or there would be a loss of data altogether, which then turns into a manual process that we were trying to eliminate. Also, we ended up going with other solutions for more customizability and APIs to load additional applications that we are currently using. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? Verint CX Automation helps reduce Average Handle Time (AHT) by automating call notes, providing more uniformity across notes. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-13001454/official_response/edit) Hi there! Thank you for sharing your positive experiences with our call summary feature and bundling prices. We understand your concerns about speed and accuracy and apologize for any inconvenience this has caused. We are committed to addressing these issues and improving the overall performance of our system. If you're still experiencing difficulties, we would like to work with you to resolve them. We are unable to see your name or company from this review, so please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can help you achieve better outcomes in your line of work. Thanks again for taking the time to leave your feedback. Have a great day! Validated ReviewerIncentivizedSource: G2 invite RG Richard G. Enterprise (\> 1000 emp.) 3/25/2026 "Revolutionizing Our Branch Operations with Verint CX Automation" 4/5 What do you like best about Verint CX Automation? I appreciate Verint CX Automation for revolutionizing our branch operations. The AI-driven forecasting model in the WFM system matches reality by accounting for our unique branch banking needs, which means we're not overstaffed during lulls or overwhelmed during peak times. It saves me time by handling the heavy lifting of scheduling. The mobile app functionality empowers my team with flexibility, allowing them to swap shifts, request time off, and check schedules efficiently, boosting morale and engagement. I value the dynamic scheduling system that automates mundane tasks, freeing up about 20% of our week to focus on client relationships. Seamless integration with our existing ecosystem gives us a comprehensive 'One Workforce' view without IT issues. Overall, Verint CX Automation enhances accuracy, allows for better ground-level FTE management, and optimizes performance. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? More automation in WFM branch is needed. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? Verint CX Automation reduces our analytics workload, saving us time and increasing accuracy. Its AI-driven forecasting in the WFM system helps with better on-ground FTE performance. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195/official_response/edit) Hi Richard! Thank you for your review of Verint CX Automation! We're glad to hear how impactful the AI‑driven forecasting and dynamic scheduling capabilities have been for your branch operations, from improving staffing accuracy to boosting morale. It’s wonderful to hear that automation is saving your team time and helping you focus more on client relationships. We appreciate you noting that additional automation within WFM for branch operations would be valuable. Feedback like this helps guide our ongoing enhancements. Thank you again for sharing your experience! Validated ReviewerIncentivizedSource: Seller invite BM Brady m. Mid-Market (51-1000 emp.) 6/23/2026 "Efficient Customer Insights, Slight Lag in Response" 4.5/5 What do you like best about Verint CX Automation? I use Verint CX Automation for understanding customer needs and love how it allows me to get answers efficiently for customers, which really helps in keeping our agents happy. I appreciate how it increases our Net Promoter Score (NPS) and makes us more efficient. The initial setup was easy, and it's a tool I would definitely recommend strongly to others. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? It could be faster. At times, it lags in getting answers. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation for understanding customer needs and getting answers efficiently for customers, which increases our NPS and keeps agents happy. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-13001913/official_response/edit) We're thrilled to hear that Verint CX Automation has been instrumental in increasing your efficiency and NPS. We value your feedback about the lag in response and will take steps to address this issue. Thanks again for sharing your experiences. Have a great day! Validated ReviewerIncentivizedSource: G2 invite ![John H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John H.") JH John H. Enterprise (\> 1000 emp.) 3/25/2026 "Streamlined Operations with Exceptional Support" 4.5/5 What do you like best about Verint CX Automation? I use Verint CX Automation for the complete suite from IVA to WFM, and it helps with faster call closure, insight, and workforce allocation. I notice cost savings from reduced Average Handle Time and agent churn. I like that my dyslexic agents feel less stressed and can concentrate better on the customer. This enables me to efficiently identify opportunities and get the right people on board at the right time. The initial setup was very easy, especially with Verint support, and that's a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? I would like to see an updated DPA. Modern dev techniques have undermined its ability to trigger accurately - this needs fixing. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I achieve faster call closure, gain insights, and allocate workforce effectively. It reduces stress for dyslexic agents, allows better opportunity identification, and cuts costs from AHT to agent churn. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-12542840/official_response/edit) Hi John! Thank you for your review of Verint CX Automation! We're glad to hear that the full suite, from IVA to WFM, is helping you achieve faster call closure, gain meaningful insights, and allocate your workforce more effectively. We also value your note regarding the need for an updated DPA. Insights like this help guide our ongoing improvements. Thank you again for sharing your experience! Validated ReviewerIncentivizedSource: Seller invite SL Srikant L. Mid-Market (51-1000 emp.) 4/1/2026 "Boosts Customer Support Efficiency with AI Assistance" 3/5 What do you like best about Verint CX Automation? I use Verint CX Automation because it automates customer support, assists agents, and improves overall customer experience while reducing costs. I appreciate the AI-powered bots like IVA, Agent Copilot, Quality Bot, and analytical tools. They automate customer interactions, assist agents in real time, and generate actionable insights, making customer support faster, smarter, and more cost-efficient. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? It could improve by making AI response more accurate, context aware and easier to customize for different business needs. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation to automate customer support, making it faster and more cost-efficient while improving customer experience with AI and real-time agent assistance. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-12576168/official_response/edit) Hi Srikant! Thank you for your review of Verint CX Automation! We're glad to hear that the AI capabilities and easy setup are helping make customer support more efficient and cost‑effective. Also, thank you for your notes on AI responses and context improvements. Feedback like this is invaluable as we continue evolving the solution. We’d welcome any additional insight on what would make your experience even stronger and how we can earn a higher star rating from you. Feel free to update your review any time. Cheers! Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 6/23/2026 "Effortless Setup, Boosts Contact Center Training" 5/5 What do you like best about Verint CX Automation? I like the ease with which Verint CX Automation can be implemented and understood, especially in terms of the data outputs. The initial setup was easy compared to the value we're getting from the tool. It really helps in automating quality assurance for the contact center, and it effectively identifies the largest areas to focus on for training and coaching. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? The out of the box reporting needs to be improved at this time. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation to automate quality assurance, which helps identify the largest areas to focus on for training and coaching. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-13001800/official_response/edit) Hi there! We're pleased to hear that you are finding value in the ease of implementation and the benefits for your contact center training with Verint CX Automation. Your feedback on the reporting is noted, and we will strive to enhance it for a more comprehensive experience. Feel free to update this review any time in the future. Have a great day! Validated ReviewerIncentivizedSource: G2 invite SR shawn r. Mid-Market (51-1000 emp.) 6/24/2026 "Comprehensive Call Monitoring with Room for Improvement" 4/5 What do you like best about Verint CX Automation? I appreciate that Verint CX Automation allows us to evaluate 100% of calls compared to just 1%, which helps us gain quicker access into agent behavior on calls. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? The transcription isn't good. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation to evaluate 100% of calls compared to just 1%, gaining quicker access into agent behavior on calls. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-13022550/official_response/edit) We're pleased to hear that Verint helps you evaluate 100% of calls and gain quicker access into agent behavior. Feel free to expand on your feedback so we can continue improving the solution. Have a great day! Validated ReviewerIncentivizedSource: G2 invite ![Bethan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethan B.") BB Bethan B. Premium Cabin Crew Enterprise (\> 1000 emp.) 3/11/2026 "Valuable Insights but Needs Data Export Improvement" 4/5 What do you like best about Verint CX Automation? I like the category volume charts in Verint CX Automation, as they allow me to quickly visualize monthly volumes within speech categories, which helps in identifying issues or changes. I also appreciate the interaction exports feature. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? The interaction exports are very messy and contain lots of data that isn’t required. I wish there was the ability to select what you want to see on an export. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation to gain insights into hot topics with speech categories and assess business changes efficiently. Category volume charts help me visualize monthly volumes, making it easier to identify issues or trends. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-12464651/official_response/edit) Hi Bethan! Thank you for your review of Verint CX Automation! We're glad the category volume charts and interaction exports help you quickly spot trends and changes. We appreciate your notes about exports needing some cleanup. Feedback like this helps us continue improving usability for all roles. Thanks again for sharing your experience! Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/24/2026 "Quick Insights and Ease of Use with Verint CX Automation" 4.5/5 What do you like best about Verint CX Automation? I use Verint CX Automation for customer insights and surveys, and it definitely provides quicker insights which are crucial. I really like the ease of use and find the process for getting insights to leaders to be quick. The initial setup was simple with a proof of concept. Review collected by and hosted on G2.com. What do you dislike about Verint CX Automation? I think there should be more innovation and quicker with training insights. Review collected by and hosted on G2.com. What problems is Verint CX Automation solving and how is that benefiting you? I use Verint CX Automation for customer insights and surveys, providing quicker insights to leaders with ease of use. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint CX Automation [Editedit](https://www.g2.com/survey_responses/verint-cx-automation-review-13022733/official_response/edit) Hi there – thank you for your review of Verint CX Automation! We're thrilled to hear the platform is delivering quicker insights and that the ease of use is making it simple to get those insights into the hands of your leaders. It's also great to know the initial setup with a proof of concept was a smooth experience. We appreciate you sharing where we can keep pushing – continued innovation and faster training of insights are exactly the kinds of areas we're focused on improving. Feel free to update your review any time to reflect your latest experiences. Keep up the great work! 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