--- title: UserVoice Reviews meta_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 243 scale: '5' date_modified: '2026-07-23' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserVoice Reviews **Vendor:** UserVoice **Category:** [Idea Management Software](https://www.g2.com/categories/idea-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 243 ## About UserVoice UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. ## UserVoice Pros & Cons **What users like:** - Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. (10 reviews) - Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. (8 reviews) - Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. (7 reviews) - Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. (6 reviews) - Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. (6 reviews) - Users value the **intuitive idea management** features of UserVoice, enhancing feedback collection and boosting user engagement effectively. (6 reviews) - Features (5 reviews) - Users find UserVoice to be **intuitive and easy to navigate** , making it accessible for all technical skill levels. (5 reviews) - User Interface (5 reviews) - Customer Insights (4 reviews) **What users dislike:** - Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. (3 reviews) - Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. (2 reviews) - Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. (2 reviews) - Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. (2 reviews) - Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. (2 reviews) - Users express a need for **limited reporting** and analytics capabilities, impacting their ability to generate insights effectively. (2 reviews) - Users find **navigation difficult** in UserVoice, especially when managing large product portfolios and ideas. (2 reviews) - Users find the **search difficulty** in UserVoice challenging, especially when dealing with a large portfolio of ideas. (2 reviews) - Steep Learning Curve (2 reviews) - Bug Issues (1 reviews) ## UserVoice Reviews ### 1. It's a great tool to collect feedback from our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Bibiana L. | Customer Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserVoice?** The interface is friendly and it is an easy way to get a feedback about our product from our customers and to make sure that we are properly tracking them for future product improvements. **What do you dislike about UserVoice?** I honestly do not have any concerns about using UserVoice. **What problems is UserVoice solving and how is that benefiting you?** It is a great way to collect feedback and ideas from our customers and to understand their pain points. It is also an easy way to make sure that we are properly tracking all feedbacks. ### 2. Collecting ideas made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Summer W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about UserVoice?** Collecting, organizing and managing feature requests is so much easier and manageable with UserVoice. Having a place customers can add ideas and also find updates about ideas is helpful. **What do you dislike about UserVoice?** It would be nice if we had more control over past updates and the ability to remove a status or comment if it was added in error. **What problems is UserVoice solving and how is that benefiting you?** Managing ideas and feature requests. ### 3. UV is helping us collecting feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserVoice?** Uservoice is excellent for collecting feedback from our users and sales partners who sell the software to customers. It helps us understand which features are most requested by all and lets us plan accordingly. A great tool that I recommend to other companies as well. **What do you dislike about UserVoice?** The roadmap tool which is also available could have more functionalities and should let us visualize gantt-like charts. We have to use another tool to create roadmaps today. **What problems is UserVoice solving and how is that benefiting you?** UserVoice collects requests and feedback from our users. It's a great outlet for users to communicate with us. It helps us defining the strategy for our different software solutions. ### 4. I have used uservoice to capture and log customer feedback of my companies data platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** I like how the platform allows you to organize & upvote all of your data. It makes a great project management/bulletin board tool for everyone to view. The layout is also very user-friendly and not over complicated. **What do you dislike about UserVoice?** The only downside I can find with uservoice is sometimes things get missed or lost. Updates are not always seen, I know there is n email notification feature, but this is something some people miss. **What problems is UserVoice solving and how is that benefiting you?** User voice is helping solve the pain points of our clients and our internal team members when using our tools. It allows for our team submit feedback and that feed back then be turned into action. ### 5. Get connected with your community! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos S. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** UserVoice gives your community an easy way to vocalize what they would like to see in the future and allows others to vote on what matters most to them. **What do you dislike about UserVoice?** I enjoy UserVoice and have no issues from an admin or end user experience. Excited as the app adds more features and improvements! **What problems is UserVoice solving and how is that benefiting you?** Understanding what people want is difficult because they all have valid concerns and needs. Upvoting features and issues makes it easy to prioritize what people want most. ### 6. Really helps to prioritise backlog **Rating:** 5.0/5.0 stars **Reviewed by:** Vadym M. | Product Manager - Rooms, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about UserVoice?** Ability to search by each idea submitted and connect to the actual MRR behind it. **What do you dislike about UserVoice?** They should move Sign in on their website from the very bottom of landing page to the very top) **What problems is UserVoice solving and how is that benefiting you?** - Estimate idea size in terms of numer of accs, users, MRR - Find users to interview - Find similar ideas to improve product hypotheses ### 7. Easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about UserVoice?** Uservoice was very easy to learn as the site is organized well and has everything I need to do my job efficiently. **What do you dislike about UserVoice?** I dislike nothing about Uservoice, but I wish there were a way to connect it to my company's support system. **What problems is UserVoice solving and how is that benefiting you?** Uservoice helps my company organize ideas that our customers have for our product. ### 8. Great Tool to manage user feedback and system improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Shaun R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about UserVoice?** The tool organizes feedback and allows our users to vote on what is most important **What do you dislike about UserVoice?** The tool lives outside of our customer's CRM(Salesforce). The goal is to bring it into the same place our customers work to reduce swivel chair. **What problems is UserVoice solving and how is that benefiting you?** We find what UX needs improvement and prioritize product development based on this feedback. ### 9. I have been using uservoice.com for over ten years and it has always been a valuable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Thitiphan P. | owner, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about UserVoice?** Is a complete product with a lot of features to cater for all aspects of communication with clients, particularly I found useful the Knowledge Base option **What do you dislike about UserVoice?** For a very small business would be a plus to ger a simplified version with a quicker way to manage the essential features **What problems is UserVoice solving and how is that benefiting you?** Communication with customers ### 10. UserVoice is a great tool for tracking customer feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Mimi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about UserVoice?** I love the ability to add feedback and then build off of that with voters to each idea. **What do you dislike about UserVoice?** Finding certain feedback can occasionally be challenging if you don't know exactly what keywords to search in UV. **What problems is UserVoice solving and how is that benefiting you?** Helping our team track feedback and make decisions around which features to prioritize on our product roadmap. ### 11. I love the ability to share ideas and make product requests that are heard! **Rating:** 5.0/5.0 stars **Reviewed by:** Kana G. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserVoice?** I appreciate that I can add my ideas, and vote for other ideas, and see that there is someone paying attention to them! **What do you dislike about UserVoice?** There's nothing I dislike about UserVoice! **What problems is UserVoice solving and how is that benefiting you?** They provide a space to add ideas and vote on ideas that I agree with. ### 12. Bringing together a diverse group of team members through collaborative software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserVoice?** User Voice allows us to collaborate across various groups. Each team members gets to provide on a key item or product feedback. Thus as a group, we are all able to unite, put forth our best ideas and agree upon a consensus to accomplish our strategic goals **What do you dislike about UserVoice?** Nothing so far. Unlike a lot of other software, we find User Voice to be mature, responsive, clean UI that is easy to use and fits our purpose. We are really happy with it. **What problems is UserVoice solving and how is that benefiting you?** We are using User Voice to capture input from customers in the field. Then we use that feedback to help communicate new ideas, product vision to our Product engineering team. Then as a team we all vote on ideas together to see which customer feedback is most impacting the business and then prioritize our roadmap ### 13. Uservoice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** The UI is super easy to navigate, search and use. Easy to share with the team to get votes, easy to monitor my own enhancement requests and get updates. I can only say that I m very impressed with enhancement mgmt here at D-EDGE in comparison to a major competitor where I came from. **What do you dislike about UserVoice?** Nothing wrong with the system but I am quite new to the company, I am not sure if it's being looked at, worked on closely so it would be great if we get confirmation the enhancement is something taken into consideration or not and updates are provided on the tool. **What problems is UserVoice solving and how is that benefiting you?** I can see if other users have the same issues and needs and hopefully get a sense of the possibility of PMS working on the solutions with a timeline for us to manage our customers . ### 14. Very easy to use and great visibility into our Product roadmap. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Customer Success Manager II, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** I love the UI - it's very easy to navigate. **What do you dislike about UserVoice?** Every once in a while a different interface pops up, like for the Product team, but I can just log out and back in and it fixes it. **What problems is UserVoice solving and how is that benefiting you?** I get visibility into feedback from others, and am able to see how common the issues are that I raise. ### 15. Best way to get your voice heard **Rating:** 5.0/5.0 stars **Reviewed by:** Jake B. | Account Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about UserVoice?** I like how easy it is to communicate needs to the product team. I pull up the extension from an email with customer feedback and it gets the info right over! **What do you dislike about UserVoice?** Sometimes the UI feels complicated, but I don't live and breathe on the main page. I'm mainly use the chrome extension. **What problems is UserVoice solving and how is that benefiting you?** It's helping me show how often customers are asking for features within our system. This builds a case for the team to prioritize it. ### 16. Great tool for internal and external user feedback, **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** I love the way it gathers votes and user feedback in an easy-to-use UI/UX. Overall I just love the easiness about the system **What do you dislike about UserVoice?** I think honestly I just need to learn more about it than anything else. So far so good keep up the great work **What problems is UserVoice solving and how is that benefiting you?** It helps us make data drive decisions based on real customer feedback and interactions. It also helps our customers see the importance of things in a great easy view ### 17. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Tina-Jean M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about UserVoice?** I like The ability to share and suggest items. **What do you dislike about UserVoice?** Don't love the wait to see if it gets voted in. **What problems is UserVoice solving and how is that benefiting you?** Getting the clients voices heard and a place to track suggestions openly. ### 18. Great company tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** I like the idea of giving customers a voice to give an idea of a feature that is not available on a project. We can tell them to post an idea, vote on an existing Idea, or we can even vote on their behalf to ease their frustration. **What do you dislike about UserVoice?** UI seems a bit confusing when searching especially because the post idea text box sometimes is placed on the same search box area so I have to confirm I am not posting or searching. **What problems is UserVoice solving and how is that benefiting you?** It helps us identify what our customers want and how to proceed in applying these updates to help them use our software in their everyday life. They are the voice that needs to be heard because it is them using the software. ### 19. Great tool to track feature request **Rating:** 4.5/5.0 stars **Reviewed by:** Liezl C. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about UserVoice?** Easy and intuitive platform to post and track feature requests **What do you dislike about UserVoice?** Nothing to add at this time now. All good. **What problems is UserVoice solving and how is that benefiting you?** Allows you to see the most requested features ### 20. Great app for user feedbacks. **Rating:** 5.0/5.0 stars **Reviewed by:** Anjali S. | Software Product Workflow Expert, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserVoice?** The easy voting, tracking, accessible and global community. **What do you dislike about UserVoice?** Things mostly are helpful except that cache needs to be cleaned frequently. **What problems is UserVoice solving and how is that benefiting you?** It is tracking and giving us the count of our customer problems and these can be prioritized by us based on the votes ### 21. UserVoice has helped us drive real changes to deliver what our community wants. **Rating:** 5.0/5.0 stars **Reviewed by:** aaron k. | Sr Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about UserVoice?** The layout and ease of use work well for both our community and for our staff. **What do you dislike about UserVoice?** Sometimes the administration tooling is challenging to navigate. **What problems is UserVoice solving and how is that benefiting you?** Getting an organized view of what the community sees as prioritized issues. ### 22. The best app for the integrated contents wiki knowlege base and community forums **Rating:** 4.5/5.0 stars **Reviewed by:** Pagandai V P. | consultant startup online small eco biz and clean tech for thirld world tropical country, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about UserVoice?** Content wiki help user feed base community online remote **What do you dislike about UserVoice?** The road map integration of external users to the internal team **What problems is UserVoice solving and how is that benefiting you?** Building the globalized web-based user community feedback integrated with expert teamwork to wiki content help, idea management via user engagements, team administration via ticket administration, feedback analytics based on real features of product development more user community need rather than a product feature ### 23. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** Ease of Use and the feel of the product. **What do you dislike about UserVoice?** Sometimes there's more than one way to get to the same thing. Also I feel like the search function could be improved. **What problems is UserVoice solving and how is that benefiting you?** Sending feedback to our product team. ### 24. Effective tool to collaborate with project members. Incredible integration ability with other tools. **Rating:** 5.0/5.0 stars **Reviewed by:** Chethana K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** Integration with other tools/software. User experience. **What do you dislike about UserVoice?** I do not dislike any feature in UserVoice. **What problems is UserVoice solving and how is that benefiting you?** It is used to escalate high-priority IT tickets to the Engineering team directly without delays and additional layers. ### 25. Must have product for SaaS platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about UserVoice?** Direct feedback from customers with quantifiable input, sorted and filtered, with great customer communication tools and great integrations. **What do you dislike about UserVoice?** Some aspects of the interface could be improved. **What problems is UserVoice solving and how is that benefiting you?** Can syndicate user feedback and be used as a collective intelligence tool, in ways that no other product can, ### 26. Straight and to the point for the business side of things along for the customer **Rating:** 4.5/5.0 stars **Reviewed by:** David A. | technical advisement tier 3, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about UserVoice?** I like how the system can consolidate ideas and perform updates on feedback in a clear and concise format. **What do you dislike about UserVoice?** Can't think of any drawbacks as I love how all the information is displayed already. **What problems is UserVoice solving and how is that benefiting you?** It is solving the problem of transparency with feedback being submitted and implemented. ### 27. Helps alot with suggesting changes to our product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about UserVoice?** Its easy to use. I simply capture the email of the user, connect or create an idea, and then save **What do you dislike about UserVoice?** Sometimes what other colleagues say can be confusing, making it hard to connect ideas. **What problems is UserVoice solving and how is that benefiting you?** Problems with needed features for my companies product. ### 28. UserVoice is A+! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** I love UserVoice's organization tools and the fact that we can email "idea watchers" to let them know of status updates on their request. Super convenient! **What do you dislike about UserVoice?** I truly can't think of anything right now. **What problems is UserVoice solving and how is that benefiting you?** Keeping various topics of ideas organized, and being able to let just the customers who are interested in specific projects know that they will be implemented soon. ### 29. Great feedback consolidator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserVoice?** UserVoice is a great feedback consolidator for internal and external customers, where we can split all feedback in categories and topics, making it really easy and simple to find existing feedback. **What do you dislike about UserVoice?** Nothing that I could find in my current experience with the tool. **What problems is UserVoice solving and how is that benefiting you?** Consolidating our customers' feedback and facilitating the search for internal and external customers. ### 30. Great platform to collect feedback and suggestions from users. It's simple & easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Senior Onboarding Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** How easy it is to search for ideas and vote **What do you dislike about UserVoice?** They could provide some templates for feedback **What problems is UserVoice solving and how is that benefiting you?** We are a Saas company, and we value the feedback from our users. We need this feedback for future development plans. ### 31. UserVoice is receptive of the feedback from our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Carol M. | CBP, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** Ability to track feedback in one place and ensure they are acted upon **What do you dislike about UserVoice?** Not always top of mind but with closer launch of Discover, this may change with the team **What problems is UserVoice solving and how is that benefiting you?** Track feedback from multiple stakeholders and prioritize the changes needed to benefit are clients ### 32. UV is a great platform for businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana H. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about UserVoice?** Allowing customers to share their feedback and be heard! Allows companies to understand customers' needs. **What do you dislike about UserVoice?** There is nothing that comes to mind at the moment :) **What problems is UserVoice solving and how is that benefiting you?** Receiving feedback on products and how to better the experience for our users. ### 33. UserVoice is a very useful plattform to record ideas and requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara R. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserVoice?** Possibility to record and review an idea, request and monitor the implementation and acceptance. **What do you dislike about UserVoice?** Not possible to view an immediate action taken. **What problems is UserVoice solving and how is that benefiting you?** Record new ideas and develop them for our customers and prospects. ### 34. Uservoice is keeping our requests prioritized! **Rating:** 5.0/5.0 stars **Reviewed by:** Joss R. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** How easy is it is to input requests and feedback! **What do you dislike about UserVoice?** UI to submit requests could have a refresher **What problems is UserVoice solving and how is that benefiting you?** Prioritizing user feedback and requests ### 35. Easy to use and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about UserVoice?** We have all our product improvement ideas in one place, and we can review the votes easily. **What do you dislike about UserVoice?** Sometimes the sidebar does not load or takes a long time to load. **What problems is UserVoice solving and how is that benefiting you?** Keeping track of our customers' ideas for improvement and their number of votes i.e. which ideas are most popular and which aren't. ### 36. Swift support and attractive incentives to enhance performance **Rating:** 4.5/5.0 stars **Reviewed by:** Kieran T. | Director, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about UserVoice?** Loads super quick Can see incoming tickets while working on an existing ticket Kudos Simple dashboards **What do you dislike about UserVoice?** Analytics provided a nice overview, but more in-depth tagging and tracking would be ideal. **Recommendations to others considering UserVoice:** It is an excellent tool for simple, quick support service. It doesn't go into great depth like other platforms, and we only used it for customer service, not for phone support, help center, dashboards, etc. But for what it does, it is the most efficient tool around. **What problems is UserVoice solving and how is that benefiting you?** Customer Service Customer Support User Feedback ### 37. Well worth the investment! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about UserVoice?** UserVoice's ability to rollout the forums to collect user ideas, sync with the CRM, and collect much-needed data helps product managers considerably. **What do you dislike about UserVoice?** I would prefer a stronger roadmap tool or links to other roadmapping tools. **What problems is UserVoice solving and how is that benefiting you?** We now have a single-point of truth for customer ideas, enabling product managers the ability to discuss issues, and collecting that feedback in a visible location. ### 38. Streamline Your Product Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sara D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about UserVoice?** As a Customer Success Manager, I find several customers often have the same feedback for product. This product makes it easy to streamline the feature request process and keep all product feedback in one location. I like that I can search and locate similar feature requests my colleagues submitted for their customers. The upvoting feature allows our product team to see how frequent this request has been submitted. I find the UI easy to navigate and the extension to be an even quicker way to submit a feature request. Lastly, it's always difficult when there are multiple points of contact gather one report for a customer's submitted feature request, but being able to generate reports in UserVoice is easy and efficient. UserVoice has streamlined communication with our customer-facing and product teams and increased transparency. **What do you dislike about UserVoice?** If your team members are not enabled on the process, it can be a bit of a free-for-all on how people submit their feature requests. At the beginning of our adoption, there would be two to three posts for the same feature requests making the "upvote" feature no longer relevant. We had to recalibrate and ensure everyone was enabled correctly on how we wanted to use the product. **What problems is UserVoice solving and how is that benefiting you?** 1) Streamlining communication between customer-facing teams and our product teams. Ensuring the customer's voice is heard. 2) Ensuring customer's feature requests are in one centralized location so pulling a report for the customer when requested is easy. Many folks at our company touch our product, so the reports generated in UserVoice show the holistic requests of the customer. 3) Allowing product teams to see how many customers requested a particular feature and how critical it is to their business goals. ### 39. Alright **Rating:** 2.5/5.0 stars **Reviewed by:** Max M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about UserVoice?** I like that uservoice gives you a unified view on the feedback and feature requests for the whole product suite and that it's possible to look at user profile and what they tend to value in terms of product experience by looking at how they've given feedback across multiple products. I like that it has an API I can use to export the data and analyze it with scripts. **What do you dislike about UserVoice?** The design is very outdated and the customization of forums is quite limited. The inability to properly format suggestions and comments is extremely annoying – e.g. when we are talking about developer-facing products and users can't decently submit code snippets... Markdown is a widely used and adopted format, there is plenty of frontend and backend libraries to edit and render it, it should really be supported. **Recommendations to others considering UserVoice:** Consider the pricing, user voice is not cheap, and see if you need all its set of functionality to get the job done. Make sure you are ok with its limited customization capabilities for the user-facing portal. Make sure you can deal with outdated design. **What problems is UserVoice solving and how is that benefiting you?** I am using user voice to collect feature suggestions from users. It's an ok tool to collect all the feedback in one place and to make it actionable by analyzing it and using it to construct the product roadmap. ### 40. Great tool for connecting with users as a Product Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Oszkár S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about UserVoice?** It is really important to get direct feedback from users and that the experience is as smooth as possible. UserVoice is very easy to implement (be it the API, the widget or the forum) so the time it takes to connect it to the existing feedback infrastructure was very quick. I also love that there are multiple interfaces we can show the customer. The Web Portal can be customized and is an awesome way to engage "crowdsourcing" of ideas. The widget helps automatically merging same type of feedbacks so there's no need for a lot of manual administration. And if that's not enough, the API can be used to connect UserVoice to an already existing feedback UI. **What do you dislike about UserVoice?** If you have an existing feedback mechanism with ideas, bugs, etc coming at the same place it needs some restructuring as UserVoice is not for bug triaging. But be honest, it doesn't need to be :) **What problems is UserVoice solving and how is that benefiting you?** We had our own custom user feedback process that sent all the feedbacks to a shared inbox where we needed to triage manually, use a different system to group the valid ideas and follow up with the users. With UserVoice everything is done at the same place. ### 41. Would like UI improvements for administrators who manage feedback **Rating:** 2.0/5.0 stars **Reviewed by:** Elizabeth P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about UserVoice?** The user interface (what our customers see) is great. Improvements to the contributor interface are nice. The product was really easy to setup and configure. We're better able to manage all the data we receive. **What do you dislike about UserVoice?** As an admin, I spend my day looking at the ideas page. When I click the icon I'm taken to a summary report that takes a really long time to load. I don't need to see this everyday all day - and it's really annoying. Further, I can't see which ideas have features linked in the list view. There are many days the Features page won't load. Custom fields on features are great, however you can't update them through the API which is kind of frustrating as we use another tool for stakeholders . **What problems is UserVoice solving and how is that benefiting you?** We're improving our workflow with Development by using the data we collect through uservoice to prioritize new development projects. We're communicating better with our user base. **Official Response from Aaron Lapierre:** > Hi Elizabeth, Thanks so much for your G2Crowd rating! We really appreciate you taking the time out of your day to provide us with a rating and a comprehensive review. In particular, I want to call out a couple of issues you've flagged. We are actively looking into bug fixes for the following: - Roadmap load time - Unable to update Features custom fields via the API As for the remaining items, these are great suggestions to improve UserVoice. We've got that captured and will evaluate it for future release. Thanks again for sharing your thoughts, we really appreciate it! ### 42. Helps us organize the chaos **Rating:** 4.5/5.0 stars **Reviewed by:** Scott B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about UserVoice?** We've been able to create a single point of entry for all feedback requests across our departments. This has enabled us to get out of huge spreadsheets and provides us tools to keep clients in the loop as we make decisions for the product. **What do you dislike about UserVoice?** Our use case of UserVoice isn't quite typical, most of our clients are in the enterprise space and have quite a few ideas for things they want to see in our product. We've gotten feedback that when clients and individuals get upwards of 100 ideas it becomes difficult to manage and understand. That said, as we're helping clients and individuals understand that this is more of a mechanism for providing feedback, and less a request list of features that we are going to build, there's less that they need to actually manage. While UserVoice does integrate with Jira, I also don't love that there's no automated Jira-to-UserVoice status trigger updates, where we can update something in UserVoice automatically based on a status in Jira. This has required some manual intervention to ensure our UserVoice items that we do choose to move into develop transition into the appropriate statuses as we move items to In Progress and Done. **Recommendations to others considering UserVoice:** Ensure you spend a good amount of time understanding what features and functionality you will utilize within UserVoice and get buy in from all stakeholders that will be involved. We've been successful in rolling this out because I spent a lot of time getting feedback and tweaking how we would utilize this tool to solve our problems before rolling it out. Like many tools, there's different ways you can utilize the feature set to solve your problems, ensure you understand the problems you're trying to solve and which features will help you accomplish those goals. **What problems is UserVoice solving and how is that benefiting you?** Main three objectives for us with a tool like UserVoice were to; 1. Provide a single place for all feedback to go into. Which we've accomplished. 2.Close the loop back to clients and stakeholders as we choose to say yes or no to items. Which is somewhat working for us given our use case. 3. Lastly, use the data we collect to inform strategic direction of things in the future when we work on a given area of the tool. We've been able to leverage data in making decisions about future development. Overall we're accomplishing these things. Given our use case of UserVoice we don't actually have all of our clients in the tool, but have our services team fronting items on behalf of many of our clients. The communication element really works best when you have end users submitting ideas and getting updates based on idea status transitions. ### 43. UserVoice Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Kira B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** Our company recently transitioned over to UserVoice as our main enhancement request platform. Onboarding went great and we have now more than 1000 users who are using UserVoice regularly. The experience has been great so far but the software is lacking some key functionality we need to use it to its fullest potential. **What do you dislike about UserVoice?** We need a way to do the following with our users at ACS Technologies: be able to create a post and it notify all users for research notify users when a public post is created be able to query inside of UserVoice for a Jira ticket number have insight into which items have been commented on or replied to vs. those that have not be able to understand the number of users and title of Jira tickets when exporting the backlog show a ministry partners name when sharing an idea allow clients to receive a notification when they subscribe to new ideas the ability to distinguish administrator rights per forum allow us the ability to get rid of old tickets that don't meet our criteria over a period of time **What problems is UserVoice solving and how is that benefiting you?** We use UserVoice inside our product for our users to communicate needs they have for solving ministry problems. It is currently our primary enhancement request portal for our flagship product, Realm. **Official Response from Aaron Lapierre:** > Hi Kira, Thanks so much for taking the time to provide us this review and feedback! I wanted to address a few of the items here to hopefully clarify and resolve some of your needs: - 'Notify users when a public post is created' & 'allow clients to receive a notification when they subscribe to new ideas' -- users have the ability to manage their notification settings under their profile - 'Allow us the ability to get rid of old tickets that don't meet our criteria over a period of time' -- you're able to delete items to archive them. This can be undone at any point (delete here should probably be renamed to Archive) - 'Have insight into which items have been commented on or replied to vs. those that have not.' -- you have a few options here, but you can view this in the Idea Insights page (under "Ideas that need tidying up"), the Activity & Moderation page, or creating a custom View -'Be able to understand the number of users and title of Jira tickets when exporting the backlog.' -- You can view this info within Jira when you view a Jira item that is linked to a UserVoice idea. For the remaining items, we've gone ahead and captured those as ideas for our product team to evaluate. Thanks again for the feedback! I really appreciate you taking the time. ### 44. Uservoice has made my product discovery process so much easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Aldair B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** I really like that I'm able to find ideas and scenarios from my customers in one place, being able to tag and categories ideas makes searching fast and easy. One of my favourite features is being able to have open discussions with clients using Uservoice as a forum. It makes identifying target users much easier, so that we can make sure that we solve the right issues for people who have identified friction points in our product. **What do you dislike about UserVoice?** There used to be a great feature called studies, but I hear that it is being discontinued. It was starting to shape up to be a real game changer for running product discoveries. We found that out of all the sources we were using to engage with customers during the product discovery process Uservoice studies had the highest conversion rate. I hope you reconsider bringing it back, it has so much potential. I also don't like that adding a profile picture is so complicated. **What problems is UserVoice solving and how is that benefiting you?** I'm able to identify customer pain points, segment customers and prioritise features using additional metrics such as revenue. ### 45. A database for customer ideas **Rating:** 4.0/5.0 stars **Reviewed by:** Jill N. | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** Our developers built a Slack integration that allows our Customer Support team to easily submit customer ideas from Slack and those end up in UserVoice. **What do you dislike about UserVoice?** Exporting data is a pain; it's unclear what fields you'll get in an export, unclear how many files you'll get in the export and what the difference is between the files. I wish there was a report builder so I could select the data I want. **What problems is UserVoice solving and how is that benefiting you?** UserVoice provides customer feedback to us throughout the software development lifecycle. We collect voice of the customer directly from the customers in our product as well as from our customer support team using a Slack integration. The product team group items by merging them as well as putting them into categories. From that merging/categorization, Product Management can easily identify top requested items that can be considered for our roadmap. During the product discovery phase, we rely on UserVoice to be the database that has collected customer requests and we go through and contact customers directly for interviews and prototype feedback. We rely on customer feedback collected in UserVoice during beta testing; we set up a specific category and add a form in our product that writes to that category. Then the development team can look at feedback specific to their feature in beta and contact customers for interviews and quickly make changes as needed. Submitted UserVoice requests also help us to see where customers are struggling in our product. ### 46. Simple and effective way to get the voice of your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Josue T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** The ability to group, aggregate feedback - Lets us quickly see over time what is rising to the top and what may or may not be important. It also becomes a one stop shop to see what similar folks have requested and differences in how their need may help solve their particular problems. Quickly inform customers of updates/changes to feature requests, the ability to update the internal or external status of any feedback is great, with the ability to specify and email those that have voted for an item. Integrations are great with slack and salesforce to better measure potential business opportunities with feature requests. It is very customizable with their APIs. Being able to use slack allowed our customer support and sales enter requests from customers so we could make sure we were capturing not only requests existing customers had but also prospect customers. **What do you dislike about UserVoice?** Lack of reporting. It is hard to always be able to identify trends to categories over time. A lot of work has to be done manually by exporting the data into excel and then manipulating and creating pivot tables. There has been some improvements being made here. Search doesn't really check the individual feedbacks. If you merge items it is hard to find specific feedback since there is no good way in the UI to search for it. This has been solved for us by having the slack integration and a single channel receive all the feedback, i can then search through all individual feedback with key words. **What problems is UserVoice solving and how is that benefiting you?** A huge input into deciding what our roadmap will look like, great way to solicit rapid prototype testing by working with those that requested the features. Having specific examples and quotes from customers not only helps build the customer empathy, but this also allows us to review potential solutions with them before investing lots of R&D. ### 47. Great service and a useful engagement tool **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** The responsiveness of the support team is amazing. They have the answers you need to help unblock you. Integrating the user capture form into our application was straightforward and very quick. Our customers find it very easy to enter feedback. Since adopting UserVoice, we have increased our user feedback and been able to develop more of the right features for our customers. **What do you dislike about UserVoice?** The developer tools and nuances around using the system could be better documented. The ability to have an internal forum, separate to a customer facing one, would be really useful to allow us to capture internal feedback and ensure its separate from the customer feedback. **Recommendations to others considering UserVoice:** Think about planning a weekly, 2 weekly or monthly review of the feedback. This will depend on your user engagement level. We have found that the amount of feedback our users provide mean we have to discuss and rate the feedback every week. Also, think about categories, and internal/external states and make sure you have these set up before you go live. These are very useful for grouping ideas and feedback. If you are integrating with an existing system and passing through details of the user, make sure you validate all email addresses first **What problems is UserVoice solving and how is that benefiting you?** We have always been good at engaging with our customers, however without the right tools it was quite time consuming. UserVoice has given us the ability to gather our customers thoughts and ideas, and earmark a smaller amount of time to review, categorise and prioritise as a team. ### 48. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Igor G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about UserVoice?** Most of all I am impressed by the convenience and thoughtfulness of the interface. The guys from UserVoice have foreseen all my desires about how everything should work. And it is really, very convenient. Also, I really like the default set of analysis tools. The flexibility to customize these tools to suit your needs is also very impressive. Very rich functionality for all cases. I would like to say a few words of gratitude about the support, whose work is impeccable and lightning-fast. **What do you dislike about UserVoice?** There may be some problems with the speed of the interface. Also, sometimes false alarms of the anti-spam system occur. **What problems is UserVoice solving and how is that benefiting you?** Working with UserVoice is very good at helping us hear the desires of our many customers and do an in-depth analysis to prioritize what we are going to implement in our product based on customer desires. ### 49. UserVoice helped us save time and move faster **Rating:** 3.5/5.0 stars **Reviewed by:** Hooman T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** - Tool is specifically focused on feature requests and feedback - Can do both internal and public status updates - Integrations with other tools/services **What do you dislike about UserVoice?** - Can't customize as many things as we'd like i.e. submission form, reports, and what UI shows vs. hides - Many of our users get confused between the portal vs. admin console vs. contributor sidebar which leads to inconsistency in data intake - Integration with SFDC could be built out more deeply/customizable to be more useful for contextual information **What problems is UserVoice solving and how is that benefiting you?** - Single source of truth / repository for all customer feature requests and feedback - More automated ways of providing visibility and communication in feature updates with automatic notifications/emails - Saved product management's time in reviewing and responding to customer feature asks - Helps guide high-level discussion and decision making by having the discussion where the data is **Official Response from Aaron Lapierre:** > Hi Hooman, Thanks so much for your review and feedback! We really appreciate you taking the time out of your day to provide us with a rating and comprehensive review. I have a couple of followup questions if you don't mind. This will help me better capture your feedback for future improvement. - customizations on submission form, reports, ui views -- Could you provide more specifics on what you'd like to be able to customize? And if you have specific challenges you're trying to solve for, that would be helpful too. - User confusion and inconsistent data intake -- can you clarify which type of user you're referring to and how you're directing them to UserVoice? Also, what kind of data inconsistencies are you seeing? - SFDC integration -- the good news here is that we're actively working on adding additional segments (account size, customer type and plan type) to this integration. Keep an eye out in early December for this release. If there's still additional customization you would like to see, please do let us know. Thanks again for the feedback! Feel free to reach out to your CSM or support@uservoice.com to have a quick chat about this feedback (or any other feedback you may have). Cheers, Aaron ### 50. Uservoice Review **Rating:** 3.5/5.0 stars **Reviewed by:** Eric M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** The voting system & search feature is nice. Good way to reduce duplicate tickets (and potentially wasted effort in logging). **What do you dislike about UserVoice?** Might be company specific, but uservoice can feel like a bit of a blackhole at times. I would like to see some sort of confirmation that my feature request has been acknowledged/reviewed. I also find the two UIs - general and admin - a bit confusing. Just feels like I'm missing something core but can never put my finger on what it is. **What problems is UserVoice solving and how is that benefiting you?** Before we had tons of silo'd tools/processes for logging feature requests. This made it very difficult to see everything you've logged... Much less everything logged for a specific customer. I personally haven't realized many benefits yet, but as this tool matures in our org, I can see this being a valuable addition. **Official Response from Aaron Lapierre:** > Hi Eric, Thanks so much for your G2Crowd rating! We really appreciate you taking the time out of your day to provide us with a rating and a comprehensive review. We take your feedback to heart. In regards to your comments - we have a few followup questions if you don't mind. This will help us capture your feedback appropriately… "Might be company specific, but uservoice can feel like a bit of a blackhole at times. I would like to see some sort of confirmation that my feature request has been acknowledged/reviewed." This makes sense, but what kind of confirmation are you envisioning? Something in the interface once you post a feature request? or are you thinking more of an email confirmation? Additionally, feel free to bring this up with your CSM and they can help discuss strategies on how to better manage feedback internally. "I also find the two UIs - general and admin - a bit confusing. Just feels like I'm missing something core but can never put my finger on what it is." If you could tell us more about how you interact with UserVoice (what kinds of things you are doing, what features you use in UserVoice and how you get to them) I'm sure we could provide some additional clarification to resolve any confusion. Feel free to respond here or email us directly at support@uservoice.com. Thanks! ## UserVoice Discussions - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) - [View UserVoice pricing details and edition comparison](https://www.g2.com/products/uservoice/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+06%3A09%3A45+-0500&secure%5Bsession_id%5D=103a86ea-2f53-4836-97b1-f19f18014951&secure%5Btoken%5D=4c09c5966ab8a95b30e6590537772b3821981f51cfc4f0bfbeb147a8634a0baf&format=llm_user) ## UserVoice Features **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Functionality** - Integration - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Agentic AI - Decision-Making** - Autonomous Task Execution **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Customer Ideation **Functionality** - Sentiment Analysis - Tagging - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Kanban Board - Custom Workflows **Idea Collection** - Forums - Suggestion Box **Feedback Sources** - Social Media - Customer Service Channels **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Workflow Management** - Team Scorecard **Integrations** - Project Planning **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top UserVoice Alternatives - [Canny](https://www.g2.com/products/canny/reviews) - 4.5/5.0 (107 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)