Based on 47 UserVoice reviews and verified by the G2 Product R&D team. Creates feedback forms that are consistent with the design of the site.
Survey Deployment
Based on 30 UserVoice reviews and verified by the G2 Product R&D team. Supports the creation and deployment of different survey types on different channels or devices.
Feedback Collection
Based on 61 UserVoice reviews and verified by the G2 Product R&D team. Solicits, captures, and centralizes feedback from both structured and unstructured sources.
Device Responsiveness
Allows designs to adapt automatically to the device that users access the survey or software. This feature was mentioned in 49 UserVoice reviews.
Process Management (4)
Feedback Aggregation
Based on 61 UserVoice reviews and verified by the G2 Product R&D team. Aggregates feedback and transforms feedback into actionable insights.
Trigger Alerts
As reported in 16 UserVoice reviews. Triggers creation of a new case after customer leaves feedback.
Real-Time Analysis
Based on 58 UserVoice reviews and verified by the G2 Product R&D team. Analyze collected feedback near or in real-time.
Real-Time Action
Based on 45 UserVoice reviews. Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.
System Management (2)
Security
Based on 54 UserVoice reviews and verified by the G2 Product R&D team. Provides a secure and compliant system.
System Monitoring
Continually inspects, audits, and monitors system to keep it up to date. This feature was mentioned in 38 UserVoice reviews.
Communication (2)
Wiki Documentation
As reported in 40 UserVoice reviews. Provides a wiki to keep useful product documentation.
Customer Ideation
Provides a medium for users to make suggestions for the product. 74 reviewers of UserVoice have provided feedback on this feature.
Planning (2)
Kanban Board
As reported in 31 UserVoice reviews. provides a Kanban board to visualize tasks.
Custom Workflows
Based on 29 UserVoice reviews. Enables the creation of custom workflows to facilitate various processes.
Workflow Management (1)
Team Scorecard
Provides data on employee performance for gamification. This feature was mentioned in 27 UserVoice reviews.
Product Analytics (8)
Account-Level Analytics
Ability to see analytics at the account level.
User-Level Analytics
Ability to see analytics at the user level.
Segmentation
Ability to compare usage across segments such as role, company size, etc.
Funnels
See how users move though a product via grouped page sequences
Alerts
Receive automated alerts and reports based on gains or losses in performance.
Multi-Product Analytics
View analytics for multiple products in a single dashboard, including cross-product engagement
User Scoring
Scores customers and visitors to identify at-risk or thriving accounts.
Integrations
Breadth and functionality of integrations with third-party products.
Functionality (6)
Integration
Integrate with other software development and maintenance tools.
Code Analysis
Run static code analysis on package code to find errors or possible contention points.
Vulnerability Checks
Verify packaged code is secure against potential threats.
Sentiment Analysis
Uses AI to accurately assess feedback sentiment based on keywords and phrases.
Tagging
Provides tools for team members to group user research with customizable tags.
Integrations
Integrates seemlessly with user research software that handles the outright gathering of user data.
Management (3)
Team Collaboration
Provides a highly collaborative user research hub to the benefit of all relevant team members.
Access Control
Allows administrators to designate access and data permissions to individual team members.
Data Security
Keeps sensitive user data secure and compliant.
Feedback (2)
Ranking
Allows users to vote on ideas they like best. This feature was mentioned in 29 UserVoice reviews.
Commenting
Allows users to comment on posted ideas and provide feedback. This feature was mentioned in 39 UserVoice reviews.
Idea Sources (2)
External Idea Generation
Offers tools for the collection of externally-sourced ideas. This feature was mentioned in 37 UserVoice reviews.
Internal Idea Generation
Offers tools for the collection of internally-sourced ideas. 37 reviewers of UserVoice have provided feedback on this feature.
Idea Collection (2)
Forums
Provides an online forum space to generate and discuss ideas. 21 reviewers of UserVoice have provided feedback on this feature.
Suggestion Box
Provides a generalized space for nonspecific ideas. This feature was mentioned in 34 UserVoice reviews.
Integrations (1)
Project Planning
Allows users to turn ideas into tasks either natively or by integrating with an outside task or project management software. This feature was mentioned in 21 UserVoice reviews.
Feedback Management (3)
Tagging
As reported in 25 UserVoice reviews. Tag content to organize and assign to specific departments or categories
Segmentation
Based on 20 UserVoice reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
Custom Reports and Dashboards
Allows users to easily build customized reports and dashboards. This feature was mentioned in 21 UserVoice reviews.
Feedback Analysis (3)
Thematic Analysis
Identifies key phrases, themes, and patterns within a given text This feature was mentioned in 14 UserVoice reviews.
Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 13 UserVoice reviews.
NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time 13 reviewers of UserVoice have provided feedback on this feature.
Feedback Sources (2)
Social Media
Analyzes customer feedback from social media This feature was mentioned in 13 UserVoice reviews.
Customer Service Channels
Based on 18 UserVoice reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat
Agentic AI - Product Analytics (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Idea Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Decision-Making (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
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