UserVoice Features

Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices.

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Allows designs to adapt automatically to the device that users access the survey or software.

Gauge satisfaction and receive information for improvement and success

Distribute a survey via mobile devices

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback.

Analyze collected feedback near or in real-time.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Allow reviewers to provide anonymous feedback to encourage honest conversations

Analyze and gain insights into data in real-time

Review data from past periods to reveal recurring tendencies and predict future performance

Receive data and information in real time

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Provides a secure and compliant system.

Continually inspects, audits, and monitors system to keep it up to date.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Provides a wiki to keep useful product documentation.

Provides a medium for users to make suggestions for the product.

Calculate NPS of customers

provides a Kanban board to visualize tasks.

Enables the creation of custom workflows to facilitate various processes.

Estimate or forecast of a future scenario based on the study of present trends

Arrange tasks based on the level of priority or urgency

Provides data on employee performance for gamification.

Reporting on how each user, task or process has advanced since its initiation

Track the status over time for a request, process, asset, or transaction

Track and document all activities across devices, networks, and other systems

Monitor task progress and planned accomplishments to better manage project status

Track the status and progress of tasks

Monitor the progress of projects from start to finish

Ability to see analytics at the account level.

Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement

Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products.

Track and interpret metrics on the usage of company resources

Track revisions and updates made to files and navigate between different versions

Track the status and progress of tasks

Record and follow the progress of every issue

Track and document all activities across devices, networks, and other systems

Monitor and track bugs and issues in the system.

Provides a highly collaborative user research hub to the benefit of all relevant team members.

Allows administrators to designate access and data permissions to individual team members.

Keeps sensitive user data secure and compliant.

Integrate with other software development and maintenance tools.

Run static code analysis on package code to find errors or possible contention points.

Verify packaged code is secure against potential threats.

Software testing technique by which we can check the defects in software without actually executing it

Plan and coordinate all the resources, costs and time needed to execute assignments

Review, track, and manage various types of local and remote repositories

Identify and respond to unexpected problems or failures (ie. "negative events")

Create, design and manage workflows for repetitive tasks

Assign issues and tasks based on availability or required skills

Track and monitor efficient handling of all changes/transitions

Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards

Track, manage and store the applications of potential future members, customers or candidates

Uses AI to accurately assess feedback sentiment based on keywords and phrases.

Provides tools for team members to group user research with customizable tags.

Integrates seemlessly with user research software that handles the outright gathering of user data.

Allows users to vote on ideas they like best.

Allows users to comment on posted ideas and provide feedback.

Offers tools for the collection of externally-sourced ideas.

Offers tools for the collection of internally-sourced ideas.

Provides an online forum space to generate and discuss ideas.

Provides a generalized space for nonspecific ideas.

Allows users to turn ideas into tasks either natively or by integrating with an outside task or project management software.

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

View analytics for multiple products in a single dashboard, including cross-product engagement

Ability to see analytics at the user level.

Ability to see analytics at the account level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Scores customers and visitors to identify at-risk or thriving accounts.

View analytics for multiple products in a single dashboard, including cross-product engagement

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Receive automated alerts and reports based on gains or losses in performance.

Breadth and functionality of integrations with third-party products.

Create, manage and track all task activities and progression

Provides a channel for team members to share media files, communicate, and work together

Receive system updates as soon as any changes are made

Define levels of authorization for access to specific files or systems

Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment

Manage and track all internal and external communication conducted via calls, email, text, or chat

Import and export data to and from software applications

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Application programming interface that allows for integration with other systems/databases

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Customize data fields to support various needs and use cases

Track and manage schedules and meetings via an integrated calendar

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Track and manage the scheduling of tasks

Enables creation, management, and tracking of product requirements & features during product production/development

Plan and coordinate all the resources, costs and time needed to execute assignments

An @mention is a way to tag or notify a specific person about a message/post

Ability to handle several projects simultaneously

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Organize and schedule projects

Allow users to access multiple services after entering their login credentials once

Store and organize documents in a centralized system

A timeline for taking a project live that outlines what features should be operational at the go-live date

Visualize and analyze customer experience across all touchpoints and channels

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

View and track pertinent metrics to find patterns and gain insights from data

Manage, store and organize emails within the system or via third-party apps

A digital list of items that need to be completed

Gauge satisfaction and receive information for improvement and success

Specify or track the date/time a project, task, etc., is due for completion

Use AI to generate content in the form of text, images, videos, etc.

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

Receive data and information in real time

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Manage a detailed schedule of a product plan

Create, save, and store files

Protect sensitive data for digital privacy

Pre-designed project plans that can be customized

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Allow guests to view the software and interact with users

Graphical representation of data or processes

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Notifications that are delivered to users as soon as an event occurs

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Graphical representation of data

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Ratings/Reviews

Identify, track, and respond to negative feedback

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage, store and organize emails within the system or via third-party apps

Leave comments and notes on documents for others to view

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Create, save, and re-purpose templates for emails, forms, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Open text box field

Tailored or customizable questions for more targeted and relevant data collection

View and track pertinent metrics to find patterns and gain insights from data

Active reporting of data and metrics

Add customized logos and colors to align with company branding

Capability of a software or system to make decisions and perform actions based on specified conditions

Seamlessly integrates with 3rd party websites

Search and filter data across systems to locate required information by entering keywords or certain criteria

Provides a channel for team members to share media files, communicate, and work together

Application programming interface that allows for integration with other systems/databases

Calculate NPS of customers

Manage and support multiple languages

Create and administer polls and surveys

Group leads or contacts based on their specific characteristics

Process of dividing customers into groups based on common characteristics

Timed notification for any upcoming task, deadline, appointment, or activity

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Define levels of authorization for access to specific files or systems

An extended application or connector that enables users to perform additional services with their current set of tools

Pre-designed layouts that can be customized to match preferences and requirements

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Customize data fields to support various needs and use cases

Survey design technique that directs respondents to different questions based on their previous answers

Define levels of authorization for access to specific files or systems

A record of all activities within the system, including user access, changes made, etc.

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Application programming interface that allows for integration with other systems/databases

Interact with data visualization elements, such as charts and graphs, to drill down into data

Extra layer of security that requires not only a password and username but also something specific to that user

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Development of custom software, web apps, mobile apps, etc.

Create backups and provide methods to recover deleted/lost data

Run stored procedures and queries in multiple programming languages, such as JSON, Java, Python, Ruby, Perl, and SQL

Uncovers vulnerabilities of the system and determines whether system data and resources are protected from possible intruders

Verify the identity of users/devices to enable secure access

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Work with others within one platform/system on the application development process

Use AI to generate content in the form of text, images, videos, etc.

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Centralized repository to store content and assets

Convert data into a code for security

Discover patch statuses and vulnerabilities

An informational database that allows users to add, delete, or revise content

View and track pertinent metrics to find patterns and gain insights from data

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Method of analysis that visualizes the series of events that lead towards a defined goal.

Capture, organize and track product-specific data and information in a centralized location

Tracks metrics that provide insight into how a user interacts with any interface or product

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Analytics that breaks the data in a data set into related groups/categories.

Record active support and chat sessions for auditing and training

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Graphical representation of data

Visualize and analyze customer experience across all touchpoints and channels

Use AI to generate content in the form of text, images, videos, etc.

Edit and personalize data view as needed

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Estimate or forecast of a future scenario based on the study of present trends

Route documents and other data through one or more stakeholders for review and approval

Store, manage, and track all electronic documents in a centralized location

Add customized logos and colors to align with company branding

The creation, development, and sharing of potentially innovative new ideas

Track the status over time for a request, process, asset, or transaction

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Protect sensitive data for digital privacy

Create, design and manage workflows for repetitive tasks

Monitor the progress of projects from start to finish

Ratings/Reviews

Pre-designed layouts that can be customized to match preferences and requirements

Analyze and gain insights into data in real-time

Manage and track all internal and external communication conducted via calls, email, text, or chat

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Track the status and progress of tasks

Track and document all activities across devices, networks, and other systems

Allows multiple users to simultaneously annotate on a digital whiteboard

Notifications that are delivered to users as soon as an event occurs

Store and organize documents in a centralized system

Create, manage and track all task activities and progression

Review data from past periods to reveal recurring tendencies and predict future performance

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Gauge satisfaction and receive information for improvement and success

Collects information, opinions, or ideas from a group of people

Process of developing, planning, managing, and executing new ideas or innovations

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Continuous profile-based stream of news and activity

Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels

Receive data and information in real time

Diagram used to organize information in a hierarchical way to show relationships

Allow users to access multiple services after entering their login credentials once

Receive system updates as soon as any changes are made

Manage, store and organize emails within the system or via third-party apps

Provides a channel for team members to share media files, communicate, and work together

Arrange tasks based on the level of priority or urgency

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Leave comments and notes on documents for others to view

Graphical representation of data

Group collaboration to solve ideas in a productive and concentrated manner.

Assemble applications and processes by dragging over and arranging pre-built components

Search and filter data across systems to locate required information by entering keywords or certain criteria

Enable custom polls/voting to facilitate decision-making or increase engagement

Use AI to generate content in the form of text, images, videos, etc.

Create, save, and re-purpose templates for emails, forms, etc.

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Import and export data to and from software applications

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reporting on how each user, task or process has advanced since its initiation

Access software remotely via mobile devices

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Process of exploring and evaluating new ideas as well as composing solutions and tracking progress in order to bring them to market

Tracks metrics that provide insight into how a user interacts with any interface or product

Communicate using direct chat or messages within the system

Configure existing workflows to meet your organization's needs

Set up connections to third-party platforms to improve business processes

Alter the layout and content of dashboards

Review data from past periods to reveal recurring tendencies

Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities

Alter the layout and content of reports

Assemble applications and processes by dragging over and arranging pre-built components

Receive data and information in real time

Perform various mathematical calculations using the data

Assess the performance of a method by picking a random sample from a normal distribution

Access, combine, transform, and store data without the help of an IT department

Predict future data based on historical data sets

Use AI to generate content in the form of text, images, videos, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Graphical representation of data

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Software designed for the healthcare industry

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

stochastic model based on repeated random sampling

Collect information from multiple sources

Tracking the status of previously identified performance measurements

Connect to big data sources

Form predictions based on past and present data/trends

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Import and export data to and from software applications

Analyze and gain insights into data in real-time

Support tool that enables users to progress through a series of steps to solve a problem

Analyze survey results via statistical testing or crosstabs directly within the software

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Review data from past periods to reveal recurring tendencies and predict future performance

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Interact with data visualization elements, such as charts and graphs, to drill down into data

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Software program that continuously adjusts its behavior based on observed data

Process of copying and storing data in more than one site or node