[ UserVoice Reviews ](https://www.g2.com/products/uservoice/reviews) [ UserVoice Reviews ](https://www.g2.com/products/uservoice/reviews) # UserVoice Features ##### ## Survey Management (7) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Survey Distribute a survey via mobile devices Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Process Management (11) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Real-Time Analytics Analyze and gain insights into data in real-time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Show More ##### ## System Management (4) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Show More ##### ## Communication (3) Wiki Documentation Provides a wiki to keep useful product documentation. Customer Ideation Provides a medium for users to make suggestions for the product. NPS of Customers Calculate NPS of customers Show More ##### ## Planning (4) Kanban Board provides a Kanban board to visualize tasks. Custom Workflows Enables the creation of custom workflows to facilitate various processes. Projections Estimate or forecast of a future scenario based on the study of present trends Prioritization Arrange tasks based on the level of priority or urgency Show More ##### ## Workflow Management (7) Team Scorecard Provides data on employee performance for gamification. Progress Tracking Reporting on how each user, task or process has advanced since its initiation Status Tracking Track the status over time for a request, process, asset, or transaction Activity Tracking Track and document all activities across devices, networks, and other systems Milestone Tracking Monitor task progress and planned accomplishments to better manage project status Task Progress Tracking Track the status and progress of tasks Project Tracking Monitor the progress of projects from start to finish Show More ##### ## Product Analytics (9) Account-Level Analytics Ability to see analytics at the account level. User-Level Analytics Ability to see analytics at the user level. Segmentation Ability to compare usage across segments such as role, company size, etc. Funnels See how users move though a product via grouped page sequences Alerts Receive automated alerts and reports based on gains or losses in performance. Multi-Product Analytics View analytics for multiple products in a single dashboard, including cross-product engagement User Scoring Scores customers and visitors to identify at-risk or thriving accounts. Integrations Breadth and functionality of integrations with third-party products. Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Show More ##### ## Management (8) Version Control Track revisions and updates made to files and navigate between different versions Task Progress Tracking Track the status and progress of tasks Issue Tracking Record and follow the progress of every issue Activity Tracking Track and document all activities across devices, networks, and other systems Bug Tracking Monitor and track bugs and issues in the system. Team Collaboration Provides a highly collaborative user research hub to the benefit of all relevant team members. Access Control Allows administrators to designate access and data permissions to individual team members. Data Security Keeps sensitive user data secure and compliant. Show More ##### ## Functionality (15) Integration Integrate with other software development and maintenance tools. Code Analysis Run static code analysis on package code to find errors or possible contention points. Vulnerability Checks Verify packaged code is secure against potential threats. Static Analysis Software testing technique by which we can check the defects in software without actually executing it Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Repository Management Review, track, and manage various types of local and remote repositories Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Workflow Management Create, design and manage workflows for repetitive tasks Assignment Management Assign issues and tasks based on availability or required skills Change Management Track and monitor efficient handling of all changes/transitions Testing/QA Management Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Application Management Track, manage and store the applications of potential future members, customers or candidates Sentiment Analysis Uses AI to accurately assess feedback sentiment based on keywords and phrases. Tagging Provides tools for team members to group user research with customizable tags. Integrations Integrates seemlessly with user research software that handles the outright gathering of user data. Show More ##### ## Feedback (2) Ranking Allows users to vote on ideas they like best. Commenting Allows users to comment on posted ideas and provide feedback. Show More ##### ## Idea Sources (2) External Idea Generation Offers tools for the collection of externally-sourced ideas. Internal Idea Generation Offers tools for the collection of internally-sourced ideas. Show More ##### ## Idea Collection (2) Forums Provides an online forum space to generate and discuss ideas. Suggestion Box Provides a generalized space for nonspecific ideas. Show More ##### ## Integrations (2) Project Planning Allows users to turn ideas into tasks either natively or by integrating with an outside task or project management software. Strategic Planning At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (2) Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Generative AI (1) Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Product Analytics (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Machine Learning Enable businesses to implement machine learning algorithms on business data such as sales and revenue Show More ##### ## Agentic AI - Idea Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Decision-Making (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Behavioral Analytics - Product Analytics (5) Multi-Product Analytics View analytics for multiple products in a single dashboard, including cross-product engagement User level Analytics Ability to see analytics at the user level. Account level Analytics Ability to see analytics at the account level. Segmentation Ability to compare usage across segments such as role, company size, etc. Funnels See how users move though a product via grouped page sequences Show More ##### ## AI driven optimization - Product Analytics (4) User scoring Scores customers and visitors to identify at-risk or thriving accounts. Adaptive learning View analytics for multiple products in a single dashboard, including cross-product engagement Automated insights Anticipates needs and offers suggestions without prompting Autonomous task execution Capability to perform complex tasks without constant human input Show More ##### ## Platform Infrastructure - Product Analytics (3) Cross System integrations Works across multiple software systems or databases Alerts Receive automated alerts and reports based on gains or losses in performance. Integrations Breadth and functionality of integrations with third-party products. Show More ##### ## Additional Functionality (221) Task Management Create, manage and track all task activities and progression Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Real-Time Updates Receive system updates as soon as any changes are made Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Planning Product Lifecycle Management Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Data Import/Export Import and export data to and from software applications Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs API Application programming interface that allows for integration with other systems/databases Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Planning Tools Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Commenting/Notes Leave comments and notes on documents for others to view Customizable Fields Customize data fields to support various needs and use cases Calendar Management Track and manage schedules and meetings via an integrated calendar Third-Party Integrations Set up connections to third-party platforms to improve business processes Workflow Management Create, design and manage workflows for repetitive tasks Task Scheduling Track and manage the scheduling of tasks Requirements Management Enables creation, management, and tracking of product requirements & features during product production/development Project Management Plan and coordinate all the resources, costs and time needed to execute assignments @mentions An @mention is a way to tag or notify a specific person about a message/post Multiple Projects Ability to handle several projects simultaneously Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Project Planning Organize and schedule projects Single Sign On Allow users to access multiple services after entering their login credentials once Document Storage Store and organize documents in a centralized system Release Planning A timeline for taking a project live that outlines what features should be operational at the go-live date Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Gantt/Timeline View Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Email Management Manage, store and organize emails within the system or via third-party apps To-Do List A digital list of items that need to be completed Surveys & Feedback Gauge satisfaction and receive information for improvement and success Deadline Management Specify or track the date/time a project, task, etc., is due for completion Generative AI Use AI to generate content in the form of text, images, videos, etc. Product Roadmapping Identifying desired outcomes and important milestones and creating a plan on how to achieve them Idea Management Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Real-Time Data Receive data and information in real time Agile Methodologies Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Timeline Management Manage a detailed schedule of a product plan File Management Create, save, and store files Data Security Protect sensitive data for digital privacy Project Templates Pre-designed project plans that can be customized Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Template Management Create, save, and re-purpose templates for emails, forms, etc. Guest Access Allow guests to view the software and interact with users Visualization Graphical representation of data or processes Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. NPS of Employees Measure employee engagement and loyalty towards a business using the Net Promoter Score Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Visualization Graphical representation of data Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Ratings/Reviews Ratings/Reviews Negative Feedback Management Identify, track, and respond to negative feedback Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Email Management Manage, store and organize emails within the system or via third-party apps Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Template Management Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Text Fields Open text box field Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Website Integration Seamlessly integrates with 3rd party websites Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases NPS of Customers Calculate NPS of customers Multi-Language Manage and support multiple languages Survey/Poll Management Create and administer polls and surveys Segmentation Group leads or contacts based on their specific characteristics Customer Segmentation Process of dividing customers into groups based on common characteristics Reminders Timed notification for any upcoming task, deadline, appointment, or activity NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Access Controls/Permissions Define levels of authorization for access to specific files or systems Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Fields Customize data fields to support various needs and use cases Question Branching Survey design technique that directs respondents to different questions based on their previous answers Code Review Access Controls/Permissions Define levels of authorization for access to specific files or systems Audit Trail A record of all activities within the system, including user access, changes made, etc. Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work API Application programming interface that allows for integration with other systems/databases Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Custom Development Development of custom software, web apps, mobile apps, etc. Backup and Recovery Create backups and provide methods to recover deleted/lost data Multiple Programming Languages Supported Run stored procedures and queries in multiple programming languages, such as JSON, Java, Python, Ruby, Perl, and SQL Security Testing Uncovers vulnerabilities of the system and determines whether system data and resources are protected from possible intruders Authentication Verify the identity of users/devices to enable secure access Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaborative Development Work with others within one platform/system on the application development process Generative AI Use AI to generate content in the form of text, images, videos, etc. Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Content Library Centralized repository to store content and assets Encryption Convert data into a code for security Vulnerability Scanning Discover patch statuses and vulnerabilities Wiki An informational database that allows users to add, delete, or revise content Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Funnel Analysis Method of analysis that visualizes the series of events that lead towards a defined goal. Product Data Management Capture, organize and track product-specific data and information in a centralized location Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Cohort Analysis Analytics that breaks the data in a data set into related groups/categories. Session Recording Record active support and chat sessions for auditing and training AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Data Visualization Graphical representation of data Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Generative AI Use AI to generate content in the form of text, images, videos, etc. Interactive Reports Edit and personalize data view as needed A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Projections Estimate or forecast of a future scenario based on the study of present trends Approval Workflow Route documents and other data through one or more stakeholders for review and approval Document Management Store, manage, and track all electronic documents in a centralized location Customizable Branding Add customized logos and colors to align with company branding Ideation The creation, development, and sharing of potentially innovative new ideas Status Tracking Track the status over time for a request, process, asset, or transaction Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Data Security Protect sensitive data for digital privacy Workflow Management Create, design and manage workflows for repetitive tasks Project Tracking Monitor the progress of projects from start to finish Ratings/Reviews Ratings/Reviews Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Analytics Analyze and gain insights into data in real-time Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Task Progress Tracking Track the status and progress of tasks Activity Tracking Track and document all activities across devices, networks, and other systems Whiteboard Allows multiple users to simultaneously annotate on a digital whiteboard Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Document Storage Store and organize documents in a centralized system Task Management Create, manage and track all task activities and progression Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Surveys & Feedback Gauge satisfaction and receive information for improvement and success Crowdsourcing Collects information, opinions, or ideas from a group of people Innovation Management Process of developing, planning, managing, and executing new ideas or innovations Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Activity/News Feed Continuous profile-based stream of news and activity Idea Collection Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels Real-Time Data Receive data and information in real time Mind Maps Diagram used to organize information in a hierarchical way to show relationships Single Sign On Allow users to access multiple services after entering their login credentials once Real-Time Updates Receive system updates as soon as any changes are made Email Management Manage, store and organize emails within the system or via third-party apps Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Prioritization Arrange tasks based on the level of priority or urgency Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Commenting/Notes Leave comments and notes on documents for others to view Data Visualization Graphical representation of data Brainstorming Group collaboration to solve ideas in a productive and concentrated manner. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Polls/Voting Enable custom polls/voting to facilitate decision-making or increase engagement Generative AI Use AI to generate content in the form of text, images, videos, etc. Template Management Create, save, and re-purpose templates for emails, forms, etc. Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data Import/Export Import and export data to and from software applications Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Progress Tracking Reporting on how each user, task or process has advanced since its initiation Mobile Access Access software remotely via mobile devices SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Idea Development Process of exploring and evaluating new ideas as well as composing solutions and tracking progress in order to bring them to market Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Chat/Messaging Communicate using direct chat or messages within the system Configurable Workflow Configure existing workflows to meet your organization's needs Third-Party Integrations Set up connections to third-party platforms to improve business processes Customizable Dashboard Alter the layout and content of dashboards Historical Trend Analysis Review data from past periods to reveal recurring tendencies "What If" Scenarios Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Customizable Reports Alter the layout and content of reports Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Real-Time Data Receive data and information in real time Functions/Calculations Perform various mathematical calculations using the data Statistical Simulation Assess the performance of a method by picking a random sample from a normal distribution Self Service Data Preparation Access, combine, transform, and store data without the help of an IT department Predictive Analytics Predict future data based on historical data sets Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Data Visualization Graphical representation of data Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns For Healthcare Software designed for the healthcare industry Key Performance Indicators Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Planning Tools Monte Carlo Simulation stochastic model based on repeated random sampling Multi-Channel Data Collection Collect information from multiple sources KPI Monitoring Tracking the status of previously identified performance measurements Data Source Connectors Connect to big data sources Forecasting Form predictions based on past and present data/trends Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Import/Export Import and export data to and from software applications Real-Time Analytics Analyze and gain insights into data in real-time Decision Tree Support tool that enables users to progress through a series of steps to solve a problem Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Modeling & Simulation Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Data Replication Process of copying and storing data in more than one site or node Show More ## 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