Usersnap Reviews & Product Details

Ease of Use, user-friendly integration with popular project management tools Jira Review collected by and hosted on G2.com.

Not good for small companys the price is high for small compnays Review collected by and hosted on G2.com.

You can get direct feedback, this is the easiest tool to integrate into your product. You have the chance to reply directly to the client. I really recommend it! Review collected by and hosted on G2.com.

We have several projects and sometimes some answers get mixed, but still you can easily move them to other projects. Review collected by and hosted on G2.com.

My favorite aspect of Usersnap is its remarkable balance of simplicity and flexibility, which is particularly evident in its workflow design. A nice balance between flexibility and and guided process. This makes it incredibly user-friendly. It's stunningly fast to implementation and ease to use. It excels in bug tracking and customer feedback collection, offering clear and actionable insights. This feature empowers us to quickly identify and resolve issues, greatly enhancing our product quality and customer satisfaction. Review collected by and hosted on G2.com.

One area for improvement in Usersnap is the lack of direct integration with CRM systems. Such integration would significantly enhance the utility of the tool by providing deeper context on customer feedback. This would enable more personalized responses and improve overall customer relationship management, making Usersnap an even more valuable tool in our process. Review collected by and hosted on G2.com.

Usersnap offers a lot of great functionality and flexibility for collecting direct user feedback. It's very easy to implement once and adjust without engineering effort as you have control over many features directly from the Usersnap UI.

The Usersnap team is very responsive and helpful, plus there's tons of documentation readily available. Review collected by and hosted on G2.com.

Not much yet. I find the product very flexible, and although not perfect as we all have our own unique needs, it's as close to answering our needs as it gets! Review collected by and hosted on G2.com.

Integration with our bug tracking tool, ASANA, has saved us and our customers a lot of time and hassle.

Simple things like browser information and a record of the console make debugging so much easier for us. Review collected by and hosted on G2.com.

Nothing really. It does what it says it will do. Review collected by and hosted on G2.com.

I use Usersnap nearly every day and it works well with no bugs that we are aware of and I was up and running with little to no training.

It seamlessly integrated with our web-based product and allowed us to not only capture the details of the feedback but also take pictures of videos for additional insight.

The support is very responsive, even though they are on the other side of the world and they were very interested in my suggestions for improvements, one of which has already been implemented. The CEO even called me for a video chat to understand how I am using Usersnap and how it could work better for us - a very responsive company.

There are many features I haven't even started to use yet. Review collected by and hosted on G2.com.

Several features could be improved and I have provided them with this feedback.

Some examples are limited workflow with only 4 hardcoded statuses.

Unable to directly edit an issue once it is logged, you have to add notes.

Some features are not obvious and I needed to be shown but this is a side effect of a feature rich system.

Overall, these are minor gripes and I hope they will listen to my feedback and make some changes. Review collected by and hosted on G2.com.

Usersnap stands out for its seamless implementation process. The ease with which we integrated it into our client's workflow was remarkable. The documentation provided is not only accurate but also exceptionally helpful. What truly impressed me, though, was the outstanding level of customer support. They didn't waste a moment diving straight into the heart of our technical issues. No basic questions or tedious diagnostics—just efficient, technically adept support. Review collected by and hosted on G2.com.

As of now, I can honestly say there is nothing to dislike about Usersnap. It offers all the features and capabilities we currently require, making it a perfect fit for our needs. Review collected by and hosted on G2.com.

There a lot of things I like about Usersnap. First of all its easy to setup with clear and user friendly steps. Recieving feedback from users is very important and Usersnap includes all the information required i.e. video's, comments, priority etc. The support provided is fantastic, the staff is very helpful in my case Simon has been extremely helpful - Thank you ! Review collected by and hosted on G2.com.

I don't think I dislike anything about Usersnap Review collected by and hosted on G2.com.

Incredibly easy to set up, maintain, and adapt to our apps. Review collected by and hosted on G2.com.

Rigidity of Admin roles at lower payment levels, but it's not a deal breaker. Review collected by and hosted on G2.com.

Usersnap has been great in rolling out a new version of our website/SAAS product. It provides a nearly dummy-proof interface for users to share their thoughts, report bugs, etc. Ability to respond directly to user feedback is very helpful for clarifying questions.

I've also had a few questions about setup and features, and the Usersnap customer support team is extremely helpful and knowledgeable in getting things cleared up! Review collected by and hosted on G2.com.

Some of the project setup flow in Usersnap is a bit confusing, with some settings in a different place than I'd expect.

Documentation on creating integrations with other services is not as great as I would like it to be. Review collected by and hosted on G2.com.