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Usersnap Reviews & Product Details

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment.

Product Website

Seller

Usersnap

Discussions

Usersnap Community

Languages Supported

Czech, German, English, French, Dutch, Slovak, Swedish

Product Description

Simple bug tracking & feedback. Usersnap is your central place to organize feedback and collect bug reports. One screenshot is all it takes. Get rid of endless email exchanges and coffee-stained sticky notes.

Overview by

Ashley Cheng

Pricing

Pricing provided by Usersnap.

Free plan

Free

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Usersnap Integrations

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Verified by Usersnap

Usersnap Media

Usersnap Demo - Capture precise, actionable feedback

Usersnap's widget and micro surveys allows your users to send in issues, ideas, and feedback at the exact timing of their experience. Metadata automatically attached. Empowering your team to act on user feedback faster.

Usersnap Demo - Transform feedback into insights

Se status, priority, assignee, and topic labels to feedback items in Usersnap's dashboard. Share and collaborate on insights with your team and stakeholders to make the best product decisions.

Usersnap Demo - Zero code audience targeting & style design

From the look of your feedback button and menu, to the launch mode of screen capture tools, and to which URL or segments to display the widget... all are in your control and easily changeable.

Usersnap Demo - See trends and close the loop, now with AI :)

Review trends, scores, summary by date range in the project insights dashboard. Respond to customers (sent from Usersnap by email) for a complete feedback cycle. Now, level up your productivity with our new AI features.

Usersnap Demo - Integrate with your existing solutions

Easily collected feedback can be shared with your stakeholders on their existing solutions. Integrate Jira, Azure DevOps, Zendesk, GitHub, Slack, and 2,000 more with a few clicks.

Grow your product with the clarity of user feedback

Manage user request workflows and roadmaps

New! AI features for speeding up user insights

Connect user feedback to data visualization tools (Power BI example)

Official Downloads

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Interactive Demo

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/12/2023

"Easy to use, packed with a lot of features"

5/5

What do you like best about Usersnap?

It took only a few minutes to have it up and running. Their templates helps a lot to have an easy start or just to give an idea. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Some UI items are confusing, but not in a way that the tool has less value bcause of it. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/6/2023

"Exactly what I was looking for"

4.5/5

What do you like best about Usersnap?

- Easy to integrate

- Flexible configuration

- Good experience for the user reporting feedback Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

- I would love to see the tool growing and add more functionality to solve more problems for product teams. Review collected by and hosted on G2.com.

Vladyslava V.

Digital Marketing Specialist

Small-Business (50 or fewer emp.)

6/8/2023

"A perfect tool for product companies"

5/5

What do you like best about Usersnap?

It's intuitive, versatile and has native integrations with most of the tools young product companies use (Slack, Jira, HubSpot) Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Nothing so far, it has everything we need. Review collected by and hosted on G2.com.

Sophia D.

Digital Product Manager

Mid-Market (51-1000 emp.)

7/21/2022

"Usersnap is invaluable for a beta-testing and launch phases"

5/5

What do you like best about Usersnap?

It's super quick and can send all integrations to our JIRA project which takes all the hassle and time out of creating feedback tickets. It's been such a valuable tool for us. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

The only thing is how to hide personal details in video recordings, everything else is amazing there is nothing else to dislike with Usersnap. Well maybe adding our own logo to the customisable widget. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

- Saving time creating feedback tickets

- Being customisable to address different audiences

- Being able to have different projects per feedback type AND different Jira ticket types per project.

- Having the widget on multiple URLS (so we can use it cross functionality in the business) and being able to see the URL in the ticket created.

- The tickets even include screen resolution and device type as well as recording the dev console

It takes HOURS out of debugging and investigating issues. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/3/2022

"Promising at first, extreme disappointment in the long run, unhelpful support"

0/5

What do you like best about Usersnap?

+ Ease of integration

+ Easy to report bugs or send feedback

+ Relatively easy-to-use interface

+ Ability to export as Excel Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

- Lack of basic features that help in day-to-day operations, simple things like ticking multiple bugs in the list, you would expect to be able to see the number of items ticked. Reported to have this added, no action as it's not part of the development focus. What nonsense.

- Lousy integration, native integrations are minimal with the rest requiring Zapier.

- Their insights and reporting features are laughable at best, completely unhelpful and does not provide insights/breakdown to how many bugs are oustanding, how many were fixed, etc. It's just a basic confusing number.

- Sudden price increase, but no substantial feature/function release to justify it

- Unhelpful support, automatic card payment to them got rejected by multiple banks, bank cited that Usersnap is now a HIgh-risk merchant. Highlighted this to Usersnap, they were VERY PROMPT to say they can't do anything without even trying to find out with our banks why first.

- Just plain lacklustre product, compared to their competitor with a similar name (we promptly moved away.) Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/19/2023

"It work for what it's built for"

4/5

What do you like best about Usersnap?

nothing in particular, It work for what it's built for. The Customer support team have been supportive. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

With the most recent UI updates the user journey changed maybe too much. Review collected by and hosted on G2.com.

Ann K.

Full Stack Developer

Small-Business (50 or fewer emp.)

3/1/2023

"Great tool for user feedback"

5/5

What do you like best about Usersnap?

Very convenient, intuitive and reasonable pricing! Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Only good experience so far :) It does everything that I need Review collected by and hosted on G2.com.

Jason L.

CEO

Small-Business (50 or fewer emp.)

4/28/2022

"Great service for collecting feedback and bugs from staging to production"

5/5

What do you like best about Usersnap?

Ability to annotate the webpage and have the details of the users browser, os, screen resolution etc submitted to our dev team. Also, it integrates directly in our project management and bug tracking system! Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

To be completely honest, there's not much I don't like. The service does exactly what it says it does. I do wish it worked for mobile app testing on Andriod and iOS. Review collected by and hosted on G2.com.

Flora F.

UX/UI Designer

Mid-Market (51-1000 emp.)

5/5/2022

"The number one tool for gathering user feedback"

5/5

What do you like best about Usersnap?

- The free trial before purchasing the tool to make sure it met all of our requirements.

- The implementation was completed in just a few steps and there is great documentation for any troubleshooting.

- The tool includes a large variety of features and everything is customizable.

- The option to integrate our other tools like Slack and Github. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

We have only had positive experiences working with the tool! Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

- We now finally have one centralized feedback tool.

- The communication within the tool is much easier than sending emails back and forth.

- The screenshot feature has improved communication with our clients as they can visually show us what they are referring to.

- Saved the team a lot of time.

- We are able to gather valuable feedback which helps us improve our product. Review collected by and hosted on G2.com.

Bkiram U.

Customer Support Officer

Mid-Market (51-1000 emp.)

11/25/2021

"Seamless way of collecting users feedback"

4.5/5

What do you like best about Usersnap?

Usersnap allows us to launch and share test pages with our existing users to easily collect their possible feedback and comments, which is the most beautiful feature. It greatly helps us improve our web application and make it more user-friendly as users can capture, annotate and share feedback with us. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Sometimes, the annotations added to screenshots do not correspond to the precise location where the user put them, which can confuse the designers and developers responsible for gathering and acknowledging user feedback to make improvements. Review collected by and hosted on G2.com.