Usersnap Reviews & Product Details

Integration for web frontend is really easy and changes made in Usersnap backend are instantly visible. Usersnap offers many really useful integrations. For us, especially Slack and Teams have proven to be integrations we use most. I'm curious to see what kind of automation and integration pipelines we can build. Getting systems to communicate with each other is a breeze and really straightforward. Interface is simple and effective and ticketing system view is easy to control with just couple of clicks setting different parameters. Through integrations it is possible to get additional info about the issue from users outside Usersnap. Review collected by and hosted on G2.com.

Sometimes screenshot does not count all the elements that are visible and from time to time drawings in screenshots do not align 100% with the screenshot image. Minor flaws and I believe those might be related to cross-origin content on our page that are not allowed to be rendered by 3rd party. Refresh time for interface could be better. Sometimes changes are not visible until page is reloaded. Review collected by and hosted on G2.com.

It's straightforward to plug into our existing systems and does the job we need it to do. Review collected by and hosted on G2.com.

The reporting tools are lacking. It's not very intuitive to go into Usersnap and extract the data or manipulate it to get at what you need. I frequently have to download the JSON file, convert it to excel, and then get the data I need. Review collected by and hosted on G2.com.

The simplicity of usage and standard connectors with the most used platform of the market Review collected by and hosted on G2.com.

The visibility of the open cases is not yet optimal for our customers because not flexible enough. Review collected by and hosted on G2.com.

Straightforward, efficient design for bug tracking and getting direct feedback from the user complete with screenshots made it simple to track user experience issues Review collected by and hosted on G2.com.

Noting, it was a good experience overall. Our only challenge was we used it for public beta and received reports that weren't helpful. Review collected by and hosted on G2.com.

It's very easy to use, we all like how the app is designed and UX is friendly Review collected by and hosted on G2.com.

Nothing to add, the team is very responsive on support. Review collected by and hosted on G2.com.

The widget was very easy to set up and implement. Also, customer support was super helpful. Review collected by and hosted on G2.com.

Having so many features and options available makes it a little hard to navigate the admin panel. Review collected by and hosted on G2.com.

Usersnap is a great tool for employees, clients, and users to leave feedback on website design elements, bugs, or even typos. Review collected by and hosted on G2.com.

We left Usersnap on a live website to see what comments users had about the design since they are the ones interacting with the site on a daily basis. Usersnap is a great way to do this, however, the way the interface is designed confused some people and they thought it was a contact form. Instead of leaving design feedback, we had users submit questions about the services provided by the website. Maybe changing the wording on the feedback tool could help this be more user-friendly.

Also, the cost can rise pretty quickly depending on how many sites you need to use it on. If you're using it solely for your organization it is a good deal for the price, but once you start using it for clients too make sure you can offset that cost to them. Review collected by and hosted on G2.com.

It does what it's supposed to in a practical, straightforward manner. The tool is easy to use and saves us a lot of time compared to building a similar functionality in-house. Review collected by and hosted on G2.com.

On small screen sizes, the tag on the side of the screen can be a little problematic. Review collected by and hosted on G2.com.

The functions that use development are clear and easy. During the testing, there will be an assistant to help and ask for the update. Review collected by and hosted on G2.com.

Everything is okay with me. Nothing to dislike about the function and communication. Review collected by and hosted on G2.com.

Good tool to get user feedback. Easy integration. Review collected by and hosted on G2.com.

The UI is simple but there are some things that could be better. Sometimes there are bugs as well, but as with any new software company. Their plans are also limited such that it's hard to get just one integration. Review collected by and hosted on G2.com.