[ Usersnap Reviews ](https://www.g2.com/products/usersnap/reviews) [ Usersnap Reviews ](https://www.g2.com/products/usersnap/reviews) # Usersnap Features ##### ## Survey Management (7) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Survey Distribute a survey via mobile devices Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Process Management (11) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Real-Time Analytics Analyze and gain insights into data in real-time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Show More ##### ## System Management (4) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Show More ##### ## Communication (4) Wiki Documentation Provides a wiki to keep useful product documentation. Community Forum Provides a place for product users to interact and ask questions. Customer Ideation Provides a medium for users to make suggestions for the product. NPS of Customers Calculate NPS of customers Show More ##### ## Planning (7) Work Capacity Measures the amount of work an employee can handle in a sprint. Task Ranking Ranks the priority of a task. Kanban Board provides a Kanban board to visualize tasks. Custom Workflows Enables the creation of custom workflows to facilitate various processes. Release Forecasting Predicts a products release based on the workflow. Projections Estimate or forecast of a future scenario based on the study of present trends Prioritization Arrange tasks based on the level of priority or urgency Show More ##### ## Workflow Management (10) Time Tracking Tracks the amount of time spent on a task. Progress Monitoring Measures the progress of tasks within a product workflow. Budgeting Measures the cost of tasks and enables the allocation of budget to different projects. Team Scorecard Provides data on employee performance for gamification. Progress Tracking Reporting on how each user, task or process has advanced since its initiation Status Tracking Track the status over time for a request, process, asset, or transaction Activity Tracking Track and document all activities across devices, networks, and other systems Milestone Tracking Monitor task progress and planned accomplishments to better manage project status Task Progress Tracking Track the status and progress of tasks Project Tracking Monitor the progress of projects from start to finish Show More ##### ## User Response Methods (6) Survey Text-based surveys or quizzes related to user experience. Video Snippets Individually recorded video clips based on situations or prompts. Video Interview One-on-one video conferences with users. Photo Submission Screenshots or in-context photos sent in from users. Text/Notes Text responses to situational prompts. Commenting/Notes Leave comments and notes on documents for others to view Show More ##### ## Participant Selection (4) In-App Intercepting users during application usage. In-Store Intercepting customers during in-person shopping experience. On-Site Intercepting visitors while on particular webpage. Single Sign On Allow users to access multiple services after entering their login credentials once Show More ##### ## Insights (4) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Show More ##### ## Bug Reporting (3) User Reports & Feedback Give users in-app method of reporting bugs and leaving general performance feedback. Tester Reports & Feedback Give testers in-app method of reporting bugs and leaving general performance feedback. Team Reports & Comments Give team members method of reporting bugs and leaving comments on bug status. Show More ##### ## Bug Monitoring (3) Analytics Provide reproducible, insightful info surrounding bug and crash scenarios. Bug History Track history of bug status by application version, date, etc. Data Retention Store bug tracking data for an appropriate and useful amount of time. Show More ##### ## Authoring (3) Dashboards Provides users with clear, easy to use dashboards for authoring and interacting with release notes. Customization Allows users to format and present their release notes with various layout and design options. Language Support Features translation functionality to ensure release notes are accessible to a wide audience. Show More ##### ## Publishing (3) Notifications Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. Customer Feedback Allows customers to give feedback pertaining to product releases and updates. User Segmentation Allows developers to cater release notes to specific demographics and personas within their overall audience. Show More ##### ## Generative AI (5) AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Bug Tracking (5) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Assignment Management Assign issues and tasks based on availability or required skills Prioritization Arrange tasks based on the level of priority or urgency Show More ##### ## Additional Functionality (202) API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Projections Estimate or forecast of a future scenario based on the study of present trends Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Ticket Management Track, manage, or resolve user requests and IT incidents/issues Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Status Tracking Track the status over time for a request, process, asset, or transaction Progress Tracking Reporting on how each user, task or process has advanced since its initiation Workflow Management Create, design and manage workflows for repetitive tasks Project Time Tracking Measure time to completion or hours worked for projects Issue Tracking Record and follow the progress of every issue Configurable Workflow Configure existing workflows to meet your organization's needs Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Agile Methodologies Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Customizable Fields Customize data fields to support various needs and use cases Backlog Management The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Real-Time Updates Receive system updates as soon as any changes are made Single Sign On Allow users to access multiple services after entering their login credentials once Generative AI Use AI to generate content in the form of text, images, videos, etc. Task Scheduling Track and manage the scheduling of tasks Activity Tracking Track and document all activities across devices, networks, and other systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Task Management Create, manage and track all task activities and progression Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Project Planning Organize and schedule projects Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Code Repository Integration Connect to code repositories (e.g., Git or SVN) to import a project or automate the scanning of source code Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Email Management Manage, store and organize emails within the system or via third-party apps Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multiple Projects Ability to handle several projects simultaneously Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users File Management Create, save, and store files Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Task Planning Data Visualization Graphical representation of data Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Bug Tracking Monitor and track bugs and issues in the system. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Commenting/Notes Leave comments and notes on documents for others to view @mentions An @mention is a way to tag or notify a specific person about a message/post Third-Party Integrations Set up connections to third-party platforms to improve business processes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Task Progress Tracking Track the status and progress of tasks Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Management Create, manage and track all task activities and progression Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Real-Time Updates Receive system updates as soon as any changes are made Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Planning Product Lifecycle Management Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Data Import/Export Import and export data to and from software applications Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs API Application programming interface that allows for integration with other systems/databases Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Planning Tools Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Commenting/Notes Leave comments and notes on documents for others to view Customizable Fields Customize data fields to support various needs and use cases Calendar Management Track and manage schedules and meetings via an integrated calendar Third-Party Integrations Set up connections to third-party platforms to improve business processes Workflow Management Create, design and manage workflows for repetitive tasks Task Scheduling Track and manage the scheduling of tasks Requirements Management Enables creation, management, and tracking of product requirements & features during product production/development Project Management Plan and coordinate all the resources, costs and time needed to execute assignments @mentions An @mention is a way to tag or notify a specific person about a message/post Multiple Projects Ability to handle several projects simultaneously Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Project Planning Organize and schedule projects Single Sign On Allow users to access multiple services after entering their login credentials once Document Storage Store and organize documents in a centralized system Release Planning A timeline for taking a project live that outlines what features should be operational at the go-live date Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Gantt/Timeline View Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Email Management Manage, store and organize emails within the system or via third-party apps To-Do List A digital list of items that need to be completed Surveys & Feedback Gauge satisfaction and receive information for improvement and success Deadline Management Specify or track the date/time a project, task, etc., is due for completion Generative AI Use AI to generate content in the form of text, images, videos, etc. Product Roadmapping Identifying desired outcomes and important milestones and creating a plan on how to achieve them Idea Management Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Real-Time Data Receive data and information in real time Agile Methodologies Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Timeline Management Manage a detailed schedule of a product plan File Management Create, save, and store files Data Security Protect sensitive data for digital privacy Project Templates Pre-designed project plans that can be customized Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Template Management Create, save, and re-purpose templates for emails, forms, etc. Guest Access Allow guests to view the software and interact with users Visualization Graphical representation of data or processes Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. NPS of Employees Measure employee engagement and loyalty towards a business using the Net Promoter Score Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Visualization Graphical representation of data Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Ratings/Reviews Ratings/Reviews Negative Feedback Management Identify, track, and respond to negative feedback Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Email Management Manage, store and organize emails within the system or via third-party apps Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Template Management Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Text Fields Open text box field Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Website Integration Seamlessly integrates with 3rd party websites Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases NPS of Customers Calculate NPS of customers Multi-Language Manage and support multiple languages Survey/Poll Management Create and administer polls and surveys Segmentation Group leads or contacts based on their specific characteristics Customer Segmentation Process of dividing customers into groups based on common characteristics Reminders Timed notification for any upcoming task, deadline, appointment, or activity NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Access Controls/Permissions Define levels of authorization for access to specific files or systems Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Fields Customize data fields to support various needs and use cases Question Branching Survey design technique that directs respondents to different questions based on their previous answers User Journeys Track user's interaction with the prototype Usability Testing Process of evaluating a product or website by testing it with representative users. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product For Mobile Compatible with mobile devices A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Data Visualization Graphical representation of data API Application programming interface that allows for integration with other systems/databases Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Unmoderated Testing Screen Activity Recording Capture what is happening on a computer screen Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Software Testing Management Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Heatmaps A visual display that uses a color spectrum to show how visitors interact with areas of a web page Prototype Creation Create, manage and access prototypes to capture design concepts and test on users Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Segmentation Process of dividing customers into groups based on common characteristics Data Import/Export Import and export data to and from software applications Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance User Research Analysis Analyze and gain insights into user experience Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Third-Party Integrations Set up connections to third-party platforms to improve business processes For Websites Software is used for working on online pages Issue Tracking Record and follow the progress of every issue Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Surveys & Feedback Gauge satisfaction and receive information for improvement and success Customizable Branding Add customized logos and colors to align with company branding User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Design Management Collaborate on creating a product by sharing and adjusting designs through a shared portal Multi-Language Manage and support multiple languages Real-Time Data Receive data and information in real time Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Customizable Fields Customize data fields to support various needs and use cases Moderated Usability Testing Conduct user tests while watching/moderating the session Quantitative Metrics Metrics that are measured statistically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Categorization/Grouping Organize and group data or items based on various criteria Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Conversion Rate Optimization Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Video recording/Transcriptions Recorded video session of the tests Customizable Categories Annotations Highlight content and/or make notations about parts of content Performance Testing Allows developers to check if their applications/web browsers are running as expected. Benchmarking Compare key metrics for the business against prominent players in the industry Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Customizable Reports Alter the layout and content of reports Projections Estimate or forecast of a future scenario based on the study of present trends Survey/Poll Management Create and administer polls and surveys Assessment Management Creation, administration, and evaluation of assessments or tests Activity Tracking Track and document all activities across devices, networks, and other systems Video Support Supports various video file formats Demographic Data Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Workflow Management Create, design and manage workflows for repetitive tasks Geotargeting Geographic location of visitors determines behavior of the software Access Controls/Permissions Define levels of authorization for access to specific files or systems Email Reminders Reminders sent via email Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Show More ## Top-Rated Alternatives [ ![Userback](https://images.g2crowd.com/uploads/product/hd_favicon/fdc7e761d37dc77b3fdca6d7ce19265f/userback.svg "Userback") Userback 4.7/5(287) ](https://www.g2.com/products/userback/reviews) [ ![BugHerd](https://images.g2crowd.com/uploads/product/hd_favicon/fbd1b100a81105ed64e620c6a19ac19a/bugherd.svg "BugHerd") BugHerd 4.7/5(213) ](https://www.g2.com/products/bugherd/reviews) [ ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira") Jira 4.3/5(7,939) ](https://www.g2.com/products/jira/reviews) [ View All Alternatives ](https://www.g2.com/products/usersnap/competitors/alternatives) Usersnap Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0e598018a26f1c8abd497d33903afb39/userback.png "Product Avatar Image") Userback 4.7/5(287) [ Compare Now ](https://www.g2.com/compare/userback-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image") BugHerd 4.7/5(213) [ Compare Now ](https://www.g2.com/compare/bugherd-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13b298a3bdf999615f571c51e5c1ade3/marker-io.png "Product Avatar Image") Marker.io 4.8/5(40) [ Compare Now ](https://www.g2.com/compare/marker-io-vs-usersnap) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[User Research](https://www.g2.com/categories/user-research)[Release Notes Management](https://www.g2.com/categories/release-notes-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which file recovery software platforms reduce manual file handling and save time?](https://www.g2.com/discussions/which-file-recovery-software-platforms-reduce-manual-file-handling-and-save-time)[What are the highest rated automotive marketing solutions for dealership networks seeking integrated optimization and account support?](https://www.g2.com/discussions/what-are-the-highest-rated-automotive-marketing-solutions-for-dealership-networks-seeking-integrated-optimization-and-account-support)[Leading identity and access management platform](https://www.g2.com/discussions/leading-identity-and-access-management-platform-which-ones-actually-deliver) [Leading sales management apps for enterprises](https://www.g2.com/discussions/leading-sales-management-apps-for-enterprises)[AnnounceKit vs LaunchNotes vs Beamer for a SaaS product team comparing release notes management platforms: which makes it easiest to communicate product updates in a way that actually drives customer engagement?](https://www.g2.com/discussions/announcekit-vs-launchnotes-vs-beamer-for-a-saas-product-team-comparing-release-notes-management-platforms-which-makes-it-easiest-to-communicate-product-updates-in-a-way-that-actually-drives-customer-engagement%20)[Pros and Cons Details](https://www.g2.com/products/usersnap/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)