Updox Features
Information Flow (3)
Patient Case Management
28 reviewers of Updox have provided feedback on this feature.
Synchronizes patient information throughout the entire org for up-to-date and consistent patient data/knowledge share.
Referrals Management
As reported in 27 Updox reviews.
Tracks patient referrals, from before and during delivery of care, to coordinate care across specialties, departments, and facilities.
Records Management
As reported in 27 Updox reviews.
Mines and collects patient data from EHRs and other patient databases (e.g. provider credentialing) to generate and maintain detailed, centralized patient profiles.
Patient Experience (4)
Dashboards & Reporting
Based on 24 Updox reviews.
Produces reports and tracks patients based on identifiable segments including demographics, psychographics, high-risk health issues, etc.
Team Management
24 reviewers of Updox have provided feedback on this feature.
Automates administrative operations and facility and staff performance; can provide insights into patient satisfaction.
Secure Communications
This feature was mentioned in 29 Updox reviews.
Ensures health care systems are in compliance with industry regulations when communicating with patients no matter what the communication channel.
Patient Experience Management
As reported in 27 Updox reviews.
Provides organizations with the tools to optimize patient experience efforts
Platform (8)
User Authorization - HIPAA Compliant Messaging
This feature was mentioned in 48 Updox reviews.
Allows administrators to set up and implement any levels of authorization required to send and receive secure messages
Compliant Texting - HIPAA Compliant Messaging
44 reviewers of Updox have provided feedback on this feature.
Facilitates the receiving and sending of secure and encrypted text messages
Compliant Emailing - HIPAA Compliant Messaging
This feature was mentioned in 40 Updox reviews.
Facilitates the receiving and sending of secure and encrypted emails
Clinical Communication - HIPAA Compliance
This feature was mentioned in 46 Updox reviews.
Facilitates communication between health care professionals
HIPAA Compliance - HIPAA Compliant Messaging
This feature was mentioned in 46 Updox reviews.
Aligns and complies with HIPAA regulation and standards
Operating Systems - HIPAA Compliant Messaging
As reported in 44 Updox reviews.
Supports desktop, iOS, and Android operating systems
Message Lifespan - HIPAA Compliant Messaging
This feature was mentioned in 38 Updox reviews.
Allows the determination and assignment of the lifespan of a delivered message
Workflow Enhancement - HIPAA Compliant Messaging
Based on 45 Updox reviews.
Enhances clinical workflows
Operations (7)
Workflow Management
Based on 38 Updox reviews and verified by the G2 Product R&D team.
Enhances clinical workflows
Interoperability
Based on 34 Updox reviews and verified by the G2 Product R&D team.
Integrates with existing medical practice solutions
Digital Intake Forms
Based on 33 Updox reviews and verified by the G2 Product R&D team.
Provides digitized intake forms both for patient and physician use
Engagement Measuring
Based on 26 Updox reviews and verified by the G2 Product R&D team.
Tracks and measures current and improved levels of patient engagement
Patient Satisfaction Management
Based on 25 Updox reviews and verified by the G2 Product R&D team.
Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.
EHR Integration
Based on 34 Updox reviews and verified by the G2 Product R&D team.
Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.
IPC Systems Integration
24 reviewers of Updox have provided feedback on this feature.
Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information.
Patient-Centered Functions (5)
Online Presence Management
27 reviewers of Updox have provided feedback on this feature.
Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms)
Patient Feedback Management
This feature was mentioned in 27 Updox reviews.
Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction
Patient Portal
Based on 28 Updox reviews and verified by the G2 Product R&D team.
Facilitates and enables patient access to their personal health information and data.
Patient Communications
Based on 33 Updox reviews and verified by the G2 Product R&D team.
Streamlines the delivery of messaging between health care professional and patient.
Integration with Wearables
This feature was mentioned in 24 Updox reviews.
Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.
Technology (3)
Telecommunications
As reported in 19 Updox reviews.
Utilizes telecommunications technology to provide providers and patients with two-way communication.
Low Bandwidth Support
As reported in 15 Updox reviews.
Ensures that the telemedicine solutions works even when internet is slow or network is poor.
EHR Integration
This feature was mentioned in 17 Updox reviews.
Facilitates the integration between telemedicine platform and existing EHR.
Administration (3)
Practice Branding
15 reviewers of Updox have provided feedback on this feature.
Provides health care organizations with the option to brand their telemedicine platform with practice-specific branding.
Practice Specific
Based on 16 Updox reviews.
Supports the needs and requirements of specialty practices.
Charting And Documentation
This feature was mentioned in 18 Updox reviews.
Generates or provides practioners with the tools to create clinical documentation post-meeting.
Compliance (2)
HIPAA Compliance
21 reviewers of Updox have provided feedback on this feature.
Ensures that the telemedicine platform adheres and complies with HIPAA regulations.
State Regulation Compliance
As reported in 19 Updox reviews.
Ensures that the telemedicine platform adheres and complies with state-specific telehealth regulations.
Generative AI (1)
AI Text Summarization
Condenses long documents or text into a brief summary.




