--- title: Twilio SendGrid Email API Reviews meta\_title: 'Twilio SendGrid Email API Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Twilio SendGrid Email API works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Twilio SendGrid Email API Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Twilio SendGrid Email API but has limited features. Are you part of the Twilio SendGrid Email API team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SendGrid makes it simple and stress-free to communicate with your customers. Our technology and expertise helps senders save time, scale their business, and succeed in an ever-changing email landscape. We are trusted by over 80,000 customers globally - big and small - to send over 45 billion emails every month. We help developers send with confidence by providing: FAST AND FRIENDLY INTEGRATION SendGrid's optimized integration tools and standardized API were built by developers for developers to make integrating with SendGrid a breeze. Interactive API reference, open source libraries in 7 languages, and clear setup flow help you get your first email out in 5 minutes or less. SendGrid's RESTful APIs are built on HTTP and return JSON for straightforward implementation. DELIVERY AND SCALE YOU CAN TRUST SendGrid provides powerful performance to accomplish your goals—proven at scale for senders like Uber. With 99.95% platform and API uptime, we’re available when they need us. Processing over 45 billion emails every month, our custom MTA can support your growth. We help optimize your email delivery by maintaining relationships with key email ecosystem influencers, and providing key delivery tools. TOOLS AND INSIGHTS TO EMPOWER YOU Know more about your sending and safely share your SendGrid account so you don’t have to waste time pulling data and putting out fires. Use SendGrid email templates and review stats in the UI to easily collaborate with your team. Maintain delivery visibility and troubleshoot with ease with our enhanced email activity feed. HELP WHEN YOU NEED IT When the unavoidable problem strikes, we’re your partner in getting your program back where you need it. Our 24/7 technical Support Team is knowledgeable and on-call to help, or solve it yourself with concise how-to content in the SendGrid Knowledge Center. Whether you want help optimizing your initial implementation, a quick one-time consultation, or ongoing advice, our expert services are here to optimize your email program. * * * Seller [Twilio](https://www.g2.com/sellers/twilio) Discussions [Twilio SendGrid Email API Community](https://www.g2.com/products/twilio-sendgrid-email-api/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Steph Dollan Show More ## Pricing Pricing provided by Twilio SendGrid Email API. ### ESSENTIALS (40K, 100K Packages) $14.95 to $29.95 per month ### PRO (100K, 300K, 700K, 1.5M, 2.5M Packages) $89.95 to $949.95 per month [ View More Pricing Information ](https://www.g2.com/products/twilio-sendgrid-email-api/pricing) ## Top-Rated Alternatives [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Email API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Email API") Email API 4.4/5(733) ](https://www.g2.com/products/netcore-private-limited-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/twilio-sendgrid-email-api/competitors/alternatives) ## User Insights Average based on 368 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Twilio SendGrid Email API Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UI Bakery ](https://www.g2.com/products/ui-bakery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/30/2023 "Multiple Issues When Upgrading Account" 1.5/5 What do you like best about Twilio SendGrid Email API? SendGrid's user interface is well-designed and easy to understand. However, the functionality available leaves a lot to be desired. Generally, the support staff seems knowledgeable but have given me many wrong answers. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? We've been attempting to upgrade from a small volume plan with a shared IP pool to a large plan. We were told we could keep a shared pool but were later told after we signed an annual agreement that we'd been given the wrong information and would have to move to a Dedicated IP (we use the API plan not Marketing Campaigns). There was no guide on how to move from one plan to the other, and in reality it became a nightmare. What should have been automated by their system and their touted 'Automatic IP Warmup' in under 2 weeks, became a 6-9 week project and an additional sprint for my engineering team. We've been forced to manually warm our IP and change our software to regulate our send volume as their warming process does not work. I've spent almost 6 hours on chat sessions trying to troubleshoot issues with this product and have no dedicated rep to help me and have to speak to someone new every time. Because we are under a time-crunch as our old ESP gets sunset (Dyn by Oracle) and we've already done the API implementation, we're forced to stay on this system. But if I had a choice, we would not. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? SendGrid is our primary ESP for abandon cart emails and other action based triggered emails we send to our users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dave B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave B.") DB Dave B. Network Administrator Small-Business (50 or fewer emp.) 11/4/2021 "Pot Luck" 1.5/5 What do you like best about Twilio SendGrid Email API? No longer have to monitor outgoing mail non-stop Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? No way to forward dot com email in cPanel using API sender to mysite.com forward to mysite@gmail.com error gmail.com is not a verified sender! Huge bummer for most who forward website mail. No return mail headers to troubleshoot and tons of customer complaints of good mail getting returned. Real nightmare not owning your own mail server! Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Add cname as allowed sender in spf seems to help. Review collected by and hosted on G2.com. Show More 5/4/2022 Validated ReviewerSource: Organic AA Antone A. DMM Small-Business (50 or fewer emp.) 10/22/2019 "Not a good experience" 2/5 What do you like best about Twilio SendGrid Email API? Their stats page. It was very informative and gave various insights. Their support was very responsive and they actually accept that the fault is from their side and compensate it even from their end. The panel is easy to set up and they guide you with everything if you're new to email marketing. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Their IP pool, really annoying to deal with it and they push you to buy their dedicated IP which costs way more because it is included in a plan. For a price tag, they actually throw on you this is unacceptable. When requested to change your IP for better deliverablty they refused it saying it is automated. I've proved their IP is blacklisted and yet they refuse to change their IP and try to push a product when the solution should've been given automatically considering you're paying 100$+ a month. Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: It has a huge price tag. If you're a small business and totally dependent on email marketing go for it. But you will have to work hard to keep the reputation up since you will have to work on your dedicated IP address. You're basically paying huge bucks for them while they do nothing since you're going to build IP reputation along with a domain reputation (If it's a fresh domain). Rethink twice if you're sure you want to take this approach Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Not really solved anything. Trying to move away from it now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/13/2018 "Great for transactional emails, not so great for marketing" 2/5 What do you like best about Twilio SendGrid Email API? SendGrid Support is generally pretty good, with quick and helpful responses. The API is also good and allowed us a lot of flexibility in using the product. The email templates available are excellent and free of charge. It is also a good, cheap option for smaller organisations with less budget to play with. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? The Analytics tools are very difficult to use or to get any insight from - they're very much set up for transactional emails rather than marketing email campaigns. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? SendGrid allowed us to get set up with our transactional emails, and later to overhaul the design of our marketing emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jenn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenn L.") JL Jenn L. Digital Marketing Specialist and Consultant Small-Business (50 or fewer emp.) 12/12/2017 "SendGrid wasn't as intuitive as I needed" 1.5/5 What do you like best about Twilio SendGrid Email API? I liked that SendGrid easily worked with the database needed to pull data for the subscribers. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? I managed weekly emails that would go out to two different lists of clients. The problem I had came from the inability to differentiate the analytics of if someone was opening one email or the other. I need the extra data to Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: If you need very detailed analytics, there are better and less expensive tools out there, however, SendGrid is likely more Dev friendly when it comes down to it. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? It was a solution to sending out weekly emails. The only benefit that I am aware of, as a marketer, was the ability for it to link to a database easily. Review collected by and hosted on G2.com. Show More 12/14/2017 Validated ReviewerIncentivizedSource: G2 invite ![Christopher W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher W.") CW Christopher W. Managing Director Information Technology and Services Small-Business (50 or fewer emp.) 8/10/2017 "No Yahoo" 2/5 What do you like best about Twilio SendGrid Email API? It was easy to attach as a plug in to Wordpress Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? It was slow and they forced you into bad IP pools when you start. The more you paid, the better IP pools you were put in. Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: Make sure you don't have to send notifications to yahoo users, because SendGrid notifications will bounce Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? I was trying to set up notifications out of the back end of Wordpress, so interested parties would know when a user completed a form. Realized zero benefits Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI Verified User in Internet Small-Business (50 or fewer emp.) 1/13/2017 "ok software not ok platform" 1.5/5 What do you like best about Twilio SendGrid Email API? from a purely "feature" driven perspective, this platform does everything needed Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? no help at all avoiding being inappropriate labelled blackhat. no help at all dealing with major ISPs when pushback occurs Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: other platforms probably offer much better "black hat/white hat" protection and policing Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? customer retention. reactivation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Cate C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cate C.") CC Cate C. Adjunct Professor Higher Education Small-Business (50 or fewer emp.) 5/31/2013 "Developer Needed For This Solution" 1.5/5 What do you like best about Twilio SendGrid Email API? SendGrid was great for our transactional emails, but wasn't a great solution for anything beyond that email type. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? The SendGrid interface was VERY difficult to use when trying to create custom email designs. I consider myself a relatively tech-savvy person, with enough knowledge to edit HTML, but this required full knowledge of HTML writing in order to create a good custom design. It required some serious dedication from our developers in order to correctly implement a solution. Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: If you are using this for transactional emails, go for it. Otherwise, look elsewhere. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Twilio SendGrid Email API? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Twilio SendGrid Email API ](https://www.g2.com/products/twilio-sendgrid-email-api/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity almost 5 years ago What is my API Key? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/api-key-5793c785-2bfd-4896-a233-92f65c2f8462) GU Guest User What is Twilio SendGrid Email API used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-twilio-sendgrid-email-api-used-for) [ View all Discussions ](https://www.g2.com/products/twilio-sendgrid-email-api/discuss) ## Pricing Options Pricing provided by Twilio SendGrid Email API. ### ESSENTIALS (40K, 100K Packages) $14.95 to $29.95 per month ### PRO (100K, 300K, 700K, 1.5M, 2.5M Packages) $89.95 to $949.95 per month ### Premier Plan Contact SendGrid [ View More Pricing Information ](https://www.g2.com/products/twilio-sendgrid-email-api/pricing) Twilio SendGrid Email API Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4fbe3aaf854988beaf4843bf753d8296/mailgun%282%29.png "Product Avatar Image") Mailgun 4.2/5(321) [ Compare Now ](https://www.g2.com/compare/mailgun-vs-twilio-sendgrid-email-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-twilio-sendgrid-email-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-simple-email-service-amazon-ses.jpg "Product Avatar Image") Amazon 4.3/5(203) [ Compare Now ](https://www.g2.com/compare/amazon-simple-email-service-amazon-ses-vs-twilio-sendgrid-email-api) ##### ##### Twilio SendGrid Email API Features Administration Alerts/Notifications Integrations Mail Send API Platform Documentation Sender Reputation Management Tracking & Reporting Diagnosis Domains Content [ View More Features ](https://www.g2.com/products/twilio-sendgrid-email-api/features) ##### Categories on G2 [Email Deliverability](https://www.g2.com/categories/email-deliverability)[Transactional Email](https://www.g2.com/categories/transactional-email) ##### Explore More [What co-browsing tools work across all browsers without requiring a software download or plugin on the customer side?](https://www.g2.com/discussions/what-co-browsing-tools-work-across-all-browsers-without-requiring-a-software-download-or-plugin-on-the-customer-side)[Which punch list platforms prevent missed items before final walkthrough in regulated industries?](https://www.g2.com/discussions/which-punch-list-platforms-prevent-missed-items-before-final-walkthrough-in-regulated-industries)[Which engineering document management platforms integrate with CATIA, SolidWorks and Pro/ENGINEER so design files stay linked to their documentation without manual synchronization?](https://www.g2.com/discussions/which-engineering-document-management-platforms-integrate-with-catia-solidworks-and-pro-engineer-so-design-files-stay-linked-to-their-documentation-without-manual-synchronization) [Which survey tools let you send out surveys by email, web link and SMS so you can reach respondents wherever they are?](https://www.g2.com/discussions/which-survey-tools-let-you-send-out-surveys-by-email-web-link-and-sms-so-you-can-reach-respondents-wherever-they-are)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations)[Pros and Cons Details](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)