--- title: Twilio SendGrid Email API Reviews meta\_title: 'Twilio SendGrid Email API Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Twilio SendGrid Email API works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Twilio SendGrid Email API Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Twilio SendGrid Email API but has limited features. Are you part of the Twilio SendGrid Email API team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SendGrid makes it simple and stress-free to communicate with your customers. Our technology and expertise helps senders save time, scale their business, and succeed in an ever-changing email landscape. We are trusted by over 80,000 customers globally - big and small - to send over 45 billion emails every month. We help developers send with confidence by providing: FAST AND FRIENDLY INTEGRATION SendGrid's optimized integration tools and standardized API were built by developers for developers to make integrating with SendGrid a breeze. Interactive API reference, open source libraries in 7 languages, and clear setup flow help you get your first email out in 5 minutes or less. SendGrid's RESTful APIs are built on HTTP and return JSON for straightforward implementation. DELIVERY AND SCALE YOU CAN TRUST SendGrid provides powerful performance to accomplish your goals—proven at scale for senders like Uber. With 99.95% platform and API uptime, we’re available when they need us. Processing over 45 billion emails every month, our custom MTA can support your growth. We help optimize your email delivery by maintaining relationships with key email ecosystem influencers, and providing key delivery tools. TOOLS AND INSIGHTS TO EMPOWER YOU Know more about your sending and safely share your SendGrid account so you don’t have to waste time pulling data and putting out fires. Use SendGrid email templates and review stats in the UI to easily collaborate with your team. Maintain delivery visibility and troubleshoot with ease with our enhanced email activity feed. HELP WHEN YOU NEED IT When the unavoidable problem strikes, we’re your partner in getting your program back where you need it. Our 24/7 technical Support Team is knowledgeable and on-call to help, or solve it yourself with concise how-to content in the SendGrid Knowledge Center. Whether you want help optimizing your initial implementation, a quick one-time consultation, or ongoing advice, our expert services are here to optimize your email program. * * * Seller [Twilio](https://www.g2.com/sellers/twilio) Discussions [Twilio SendGrid Email API Community](https://www.g2.com/products/twilio-sendgrid-email-api/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Steph Dollan Show More ## Pricing Pricing provided by Twilio SendGrid Email API. ### ESSENTIALS (40K, 100K Packages) $14.95 to $29.95 per month ### PRO (100K, 300K, 700K, 1.5M, 2.5M Packages) $89.95 to $949.95 per month [ View More Pricing Information ](https://www.g2.com/products/twilio-sendgrid-email-api/pricing) ## Top-Rated Alternatives [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Email API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Email API") Email API 4.4/5(733) ](https://www.g2.com/products/netcore-private-limited-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/twilio-sendgrid-email-api/competitors/alternatives) ## User Insights Average based on 368 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Twilio SendGrid Email API Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UI Bakery ](https://www.g2.com/products/ui-bakery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Nikita V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita V.") NV Nikita V. Supply Chain Manager Mid-Market (51-1000 emp.) 5/5/2026 "Solid, Scalable API Connectivity—But Documentation Needs Clarity" 3/5 What do you like best about Twilio SendGrid Email API? Solid and scalable API connectivity tool. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? FAQ and documentation is often guessing game Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Chunk Email Campaigns automation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Patrick N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick N.") PN Patrick N. Small-Business (50 or fewer emp.) 11/23/2023 "Hard to say. Deliverability is good. Set up is not easy. They are stringent to sending emails." 3/5 What do you like best about Twilio SendGrid Email API? Deliverability is good. High open and click rates. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Integration is not easy. Customer service is so so. They are stringent on who you are sending to and how you send. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Beats manually sending emails. I think deliverability is best of all email services that I have used like mailgun. Better than Gmail for sure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 2/8/2023 "Sendgrid gets the job done- but nothing flashy" 2.5/5 What do you like best about Twilio SendGrid Email API? It gets the job done- we can send emails in bulk and see if the member has received or has not received it, if the email is spam, unsubscribed, etc- nothing fancy. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? SendGrid UI/UX is not user-friendly, especially since their last update a few months ago- users cannot see what kind of email we've sent to end-users, meaning we can't tell if it is a verification code email, marketing email, etc. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? The problem it is solving is basically allowing us to send emails in bulk to our users and also our company's member care agents can check on sendgrid if a particular member received emails or not. Review collected by and hosted on G2.com. Show More 4/19/2023 Current UserValidated ReviewerSource: G2 invite ![Antonio D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio D.") AD Antonio D. Lead Product Engineer Financial Services Small-Business (50 or fewer emp.) 9/20/2022 "Twillio SendGrid a Godsend" 2.5/5 What do you like best about Twilio SendGrid Email API? I use SendGrid as my primary tool for managing sending and tracking mails with all the ecommerce and WordPress sites that I run. It's efficient, highly effective and simple to configure and work with. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? So far, I have yet to find anything that I truly dislike about SendGrid that I can vocally complain about. The setup with CloudFlare is a little manual and I'd say the only thing that could make it better is being able to export the values they want us to set and import them into CloudFlare or setting up an API key so that SendGrid just automatically does it. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? SendGrid Email API solves my problem with setting up manual SMTP services on all my servers for WordPress where I can't always even access the backend. Using Twilio SendGrid email with WordPress SMTP plugin allows me to easily configure my mailers on all my websites that I deliver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 7/27/2021 "Some good, some bad" 2.5/5 What do you like best about Twilio SendGrid Email API? SendGrid is very customizable and has a variety of features we use routinely, including custom unsubscribe links to help us keep our mail list sectors integrated with another database. Another handy feature is the ability to custom-design each section of your mailings through HTML coding. This allows you to place and set everything exactly as you want it, no relying on preset content cubes that you cannot fully customize. There is a nice little error signal when the code is incorrect beside each line with errors so you can easily identify where the error may be. Useful: HTML codes auto-populate the second half of whatever you're inserting, i.e. when you type \ it auto-inserts \. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? However, HTML coding can be difficult and tricky. As mentioned, it auto-populates the ending tag for HTML, so sometimes it puts it where you don't want it, and you must remember to go back and move or delete it. Sometimes it misinterprets things in URL links, particularly the &, and flags it as an error even though there is not one. I'm not super advanced in HTML, so sometimes it's a LOT of trial and error to get something to display correctly. There might be pre-designed building blocks for general/common email sections, but I have never seen them. So if you're not an advanced HTML designer, this can be tricky to use. We have a graphic designer who sets up our new templates, then I typically just copy and paste an old campaign and update the links as necessary, but it still can be a LOT of work. It's mostly user error and lack of training on my end, but still frustrating. And be careful when scheduling--the default is set to schedule for the day AFTER you created/edited the campaign. I had to learn this the hard way when something I scheduled was not delivered as anticipated. That seems counterintuitive to me. Not a major deal, just something to be aware of. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? As mentioned, we use SendGrid to email communications to our members through a variety of mailing lists. We are better able to manage our lists with SendGrid and customize the emails to our exact specifications, so they look really sharp and professional. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Small-Business (50 or fewer emp.) 5/6/2021 "Send Beautiful Emails without Coding Background" 3/5 What do you like best about Twilio SendGrid Email API? Sendgrid's interface is pretty intuitive. I have no background in creating emails or coding, but I can use the templates SendGrid offers with ease. Their templates are easily personalized. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? I had the hardest time setting SendGrid up with a 3rd party software. My company uses Monday.com. We wanted to send emails to clients at different stages of thier project based on "statuses". We had to hire a developer to build out the project. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? My company used to sent out very basic text and email updates. They included no branding, and no links. With Sendgrid, I can send out beautifully crafted professional emails with links to our socials, requests for reviews and referrals. Our referrals and reviews have increased, and our clients note that they have been very happy with our communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/19/2018 "Started off great, but eventually price went up substantially and had many problems with shared IP" 2.5/5 What do you like best about Twilio SendGrid Email API? The price at first was great. It was something like $2/month. We used for a couple years with no problems. It's also very easy to integrate with. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? We were on a shared IP address plan for a couple years with very little issues. Then our email stopped being delivered to a lot of people. We had to upgrade to a $60/mo plan with a dedicated IP address. We went from spending $2/mo to $60/mo for the same service essentially. We are looking at other options now. Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: Be wary of the shared IP address plans. If someone in your IP pool is a bad user, you will be penalized and your customers will not receive emails. SendGrid will urge you to upgrade to a costly dedicated IP address plan. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Easy to integrate with our custom cloud CRM software. Used to send transactional emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 11/20/2018 "My experience with Sendgrid" 3/5 What do you like best about Twilio SendGrid Email API? Being able to change to anything without our domain is very useful in sending out targetted campaigns. But the dedicated IP provided for us helped improve our overall deliverability. This helped us reach out to more of our users. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Inability to reach a few emails through sendgrid that are accessible through other ESPs. This puts us in a position to have to bring on multiple ESPs to solve our deliverability issues. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? The biggest problem that we're solving is being able to reach out to a number of users at a time. This has helped us solve a number of logistical issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KV Khushboo V. Small-Business (50 or fewer emp.) 11/9/2017 "Sendgrid is better for business emails not for general emails " 2.5/5 What do you like best about Twilio SendGrid Email API? Its a easy system and ready to start by sending an emails to all customers. Basic editing tools like email templates and other editors is good. A nice platform for business marketing and sales purpose. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Pricing plans are very expensive with SendGrid. The service is substandard, especially with regard to marketing emails. The support is even worse. They have a few nice fringe features but the core features that you need to get work done are not well developed. Click tracking is not very useful. the stats also get messy if you are not always exporting an reimporting your recipient lists. Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: Dont use it without training of this tool. Go for the training first. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Importing feature is not easy to use, so we faced many difficulties while using alots of features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pauline S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pauline S.") PS Pauline S. Vice President Marketing Mid-Market (51-1000 emp.) 8/24/2017 "Easy To Use, Basic Marketing Features" 2.5/5 What do you like best about Twilio SendGrid Email API? It is a simple system to jump in and start sending emails. The WYSISYG is good for basic editing. High level reporting is also easy to read and access. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? For marketing purposes, there are not enough capabilities or level of detail provided. For example, I can't see or search my contacts by any tag or category, only by their email, itself. Segmentation is absolutely horrible- isn't set up in an intuitive manner and doesn't work most of the time. Support I give at B. I've always been able to reach someone via their chat (great) but the person on the other end of the conversation hasn't always been so knowledgeable or timely with their response. Review collected by and hosted on G2.com. Recommendations to others considering Twilio SendGrid Email API: Until they improve and enhance their marketing suite, should be used for basic sending of Marketing emails only. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Marketing email blasts, newsletters, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Twilio SendGrid Email API? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Twilio SendGrid Email API ](https://www.g2.com/products/twilio-sendgrid-email-api/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity almost 5 years ago What is my API Key? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/api-key-5793c785-2bfd-4896-a233-92f65c2f8462) GU Guest User What is Twilio SendGrid Email API used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-twilio-sendgrid-email-api-used-for) [ View all Discussions ](https://www.g2.com/products/twilio-sendgrid-email-api/discuss) ## Pricing Options Pricing provided by Twilio SendGrid Email API. ### ESSENTIALS (40K, 100K Packages) $14.95 to $29.95 per month ### PRO (100K, 300K, 700K, 1.5M, 2.5M Packages) $89.95 to $949.95 per month ### Premier Plan Contact SendGrid [ View More Pricing Information ](https://www.g2.com/products/twilio-sendgrid-email-api/pricing) Twilio SendGrid Email API Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4fbe3aaf854988beaf4843bf753d8296/mailgun%282%29.png "Product Avatar Image") Mailgun 4.2/5(321) [ Compare Now ](https://www.g2.com/compare/mailgun-vs-twilio-sendgrid-email-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-twilio-sendgrid-email-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-simple-email-service-amazon-ses.jpg "Product Avatar Image") Amazon 4.3/5(203) [ Compare Now ](https://www.g2.com/compare/amazon-simple-email-service-amazon-ses-vs-twilio-sendgrid-email-api) ##### ##### Twilio SendGrid Email API Features Administration Alerts/Notifications Integrations Mail Send API Platform Documentation Sender Reputation Management Tracking & Reporting Diagnosis Domains Content [ View More Features ](https://www.g2.com/products/twilio-sendgrid-email-api/features) ##### Categories on G2 [Email Deliverability](https://www.g2.com/categories/email-deliverability)[Transactional Email](https://www.g2.com/categories/transactional-email) ##### Explore More [What are the most trusted financial data API providers by developers and data teams based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-financial-data-api-providers-by-developers-and-data-teams-based-on-user-reviews)[Best AP automation solutions for reducing late payment fees](https://www.g2.com/discussions/what-is-the-best-ap-automation-solution-for-reducing-late-payment-fees)[Which virtual desktop infrastructure (VDI) platforms have the best user reviews for ease of adoption with non-technical teams?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-platforms-have-the-best-user-reviews-for-ease-of-adoption-with-non-technical-teams) [Best tools for employee turnover prediction](https://www.g2.com/discussions/what-are-the-best-tools-for-employee-turnover-prediction)[Top scheduling solutions for field service teams](https://www.g2.com/discussions/top-scheduling-solutions-for-field-service-teams)[Pros and Cons Details](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)