--- title: trueAct Reviews meta\_title: 'trueAct Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how trueAct works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 2 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # trueAct Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by trueAct but has limited features. Are you part of the trueAct team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! trueAct offers solutions for customer services, suc as multichannel response management, customer interaction and service management, and business intelligence and reporting. * * * Seller [PIDAS](https://www.g2.com/sellers/pidas) Discussions [trueAct Community](https://www.g2.com/products/trueact/discuss) Overview by Umar Saif Riday Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,956) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,351) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,249) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/trueact/competitors/alternatives) ![Ayush J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush J.") AJ Ayush J. Trainee patent analyst Mid-Market (51-1000 emp.) 7/31/2024 "Good solution for efficient work flow" 4/5 What do you like best about trueAct? Last month we got the training to learn this software which is so easy to understand. Earlier we have to switch between differnet screens but trueAct's interface is so well-implemented that navigating becomes so much time saving. Talking about features, It automatically identifies customer profiles based on their history. Working with this tool since last one month, Our team now finishes the same tasks in half day which earlier requires more than one working day. While technical support is so good, kind and helping. Review collected by and hosted on G2.com. What do you dislike about trueAct? There is no free version and the pricing is not budget friendly for an small organization. You can not monitor it anytime as the mobile app is not available yet. Also no features to communicate with other colleagues, as it has no inbuilt chat feature. Few improvements are required e.g.- integration with other tools for eg. - Email and chat platforms. Review collected by and hosted on G2.com. What problems is trueAct solving and how is that benefiting you? I work in a organization where we work with this software. For interacting with the users more effectively and keep a track on their activities, trueAct is required. Providing the support solution becomes time saving with trueAct. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad S.") MS Muhammad S. Customer Service Representative Enterprise (\> 1000 emp.) 3/13/2022 "Easy and Clearly" 4/5 What do you like best about trueAct? We've been using the product for three months and are quite pleased with it. Because of the well-organized screen, we can now spot problems three days faster. For the agents, it's simple to implement, train, and manage. The vendor's support is excellent, and you will always receive a prompt and kind response. Review collected by and hosted on G2.com. What do you dislike about trueAct? It does not have the live-chat option and it is also not integrated with Zendesk. The free version of the trueAct is not available. TrueAct not support iPhone. It is not updated yet. Review collected by and hosted on G2.com. What problems is trueAct solving and how is that benefiting you? The single point of information that provides customer needs centrally, clearly, with clear responsibilities and various knowledge support tools. So that customers always have the same customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of trueAct for G2 to provide buying insight. 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Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about trueAct ](https://www.g2.com/products/trueact/discussions/new) GU Guest User What is trueAct used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-trueact-used-for) [ View all Discussions ](https://www.g2.com/products/trueact/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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