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At a Glance
Market Segments
Small-Business (41.1% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
$0.00
$3.33 1 User Per Month
Slack
Star Rating
(37,451)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansTrillian
Star Rating
(120)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$3.33 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trillian excels in "Instant Messaging" with a score of 9.8, highlighting its seamless chat experience, while Slack, although strong at 9.5, is noted for its slightly less intuitive interface in this area.
- Reviewers mention that Trillian's "File Sharing" feature, rated at 8.3, is less robust compared to Slack's impressive score of 9.1, which users appreciate for its ease of use and integration with other tools.
- G2 users indicate that Trillian's "Ease of Setup" is rated at 9.3, making it a preferred choice for small businesses looking for quick deployment, whereas Slack's score of 9.0 suggests a slightly more complex setup process.
- Users on G2 highlight that Trillian's "Quality of Support" is rated at 8.8, which some users find satisfactory, but Slack matches this score and is often praised for its responsive customer service and extensive help resources.
- Reviewers say that Trillian's "User Directory" feature, rated at 8.8, is appreciated for its straightforwardness, while Slack's score of 8.4 indicates that users sometimes find it less user-friendly when managing larger teams.
- Users report that Trillian's "Product Direction" score of 6.7 raises concerns about future updates and features, while Slack's higher score of 8.7 suggests a more positive outlook on ongoing development and feature enhancements.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Trillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Slack
Free Trial is available
Trillian
Free Trial is available
Ratings
Meets Requirements
9.2
30,730
9.3
111
Ease of Use
9.1
31,539
9.2
111
Ease of Setup
9.1
7,954
9.3
41
Ease of Admin
8.9
4,962
9.1
35
Quality of Support
8.8
21,313
8.9
80
Has the product been a good partner in doing business?
9.0
4,441
9.5
30
Product Direction (% positive)
8.7
30,044
6.8
106
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.7
5
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
7.9
7
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Business Instant Messaging
9.1
13792
8.4
38
9.0
14299
9.2
48
8.6
13656
8.0
35
Business Instant Messaging
8.5
10135
8.3
20
8.1
9480
8.5
14
Business Instant Messaging
9.1
13564
9.3
41
9.2
13218
9.4
38
9.0
11670
7.8
22
Generative AI - Business Instant Messaging
7.5
1468
Not enough data
AI - Business Instant Messaging
7.5
1457
Not enough data
7.9
1459
Not enough data
7.4
1441
Not enough data
7.4
1442
Not enough data
Agentic AI - Business Instant Messaging
7.6
863
Not enough data
7.6
857
Not enough data
Platform
Not enough data
9.8
9
Not enough data
9.8
9
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
9.6
9
Setup
9.0
654
Not enough data
8.9
646
Not enough data
8.6
635
Not enough data
8.9
647
Not enough data
Management
9.0
642
Not enough data
8.6
629
Not enough data
8.9
635
Not enough data
Generative AI
7.7
549
Not enough data
Agentic AI - Workflow Management
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Not enough data
Account Options
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Not enough data
Q&A Tools
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Not enough data
Knowledge Pages
8.4
322
Not enough data
8.3
326
Not enough data
8.0
315
Not enough data
8.0
312
Not enough data
7.9
309
Not enough data
8.3
310
Not enough data
Knowledge Dissemination
8.2
304
Not enough data
8.7
309
Not enough data
8.9
310
Not enough data
8.9
310
Not enough data
8.3
306
Not enough data
8.2
301
Not enough data
8.6
308
Not enough data
8.6
301
Not enough data
8.6
299
Not enough data
Agentic AI - Knowledge Base
7.8
182
Not enough data
7.8
183
Not enough data
7.7
181
Not enough data
Login Options
9.0
733
Not enough data
8.4
716
Not enough data
Productivity
8.0
700
Not enough data
8.2
704
Not enough data
8.5
707
Not enough data
7.8
686
Not enough data
7.9
683
Not enough data
Customization
8.5
696
Not enough data
9.0
709
Not enough data
8.6
688
Not enough data
Agentic AI - Unified Workspaces
7.4
385
Not enough data
7.5
383
Not enough data
Compatibility
8.9
80
Not enough data
8.9
83
Not enough data
8.8
78
Not enough data
Agentic AI - Enterprise Search Software
8.2
49
Not enough data
8.1
46
Not enough data
8.7
47
Not enough data
8.3
47
Not enough data
8.3
47
Not enough data
8.4
45
Not enough data
Search Queries
8.6
79
Not enough data
9.0
78
Not enough data
8.6
78
Not enough data
8.9
79
Not enough data
8.8
76
Not enough data
AI powered search - Enterprise Search Software
8.5
13
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Functionality
8.8
78
Not enough data
8.9
77
Not enough data
9.0
80
Not enough data
Compatibility - Enterprise Search Software
8.9
15
Not enough data
8.7
13
Not enough data
8.9
14
Not enough data
Functionality - Enterprise Search Software
8.8
14
Not enough data
9.1
13
Not enough data
9.0
14
Not enough data
Search Queries - Enterprise Search Software
8.8
13
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.9
14
Not enough data
Automation
8.8
1138
Not enough data
8.7
1125
Not enough data
8.5
1100
Not enough data
Administration
8.8
1120
Not enough data
8.6
1090
Not enough data
9.4
1126
Not enough data
Project management
8.7
1104
Not enough data
8.5
1083
Not enough data
8.5
1094
Not enough data
8.5
1088
Not enough data
8.5
1082
Not enough data
8.3
1059
Not enough data
8.2
1076
Not enough data
Workload
8.3
1048
Not enough data
8.8
1072
Not enough data
8.6
1050
Not enough data
8.4
1041
Not enough data
Communication & Collaboration
9.2
1092
Not enough data
9.0
1083
Not enough data
9.3
1089
Not enough data
Cost Management
8.0
1032
Not enough data
8.1
1032
Not enough data
8.1
1028
Not enough data
Integration
8.6
1041
Not enough data
8.4
1033
Not enough data
8.4
1020
Not enough data
Generative AI
7.5
981
Not enough data
7.6
978
Not enough data
Agentic AI - Work Management
7.6
484
Not enough data
7.7
481
Not enough data
8.0
480
Not enough data
7.7
482
Not enough data
Communication
9.4
1064
Not enough data
9.3
1055
Not enough data
8.8
1009
Not enough data
8.9
1003
Not enough data
9.1
1005
Not enough data
Content & Documents
9.1
1028
Not enough data
8.9
1009
Not enough data
8.7
1013
Not enough data
8.1
971
Not enough data
Controls
8.3
960
Not enough data
8.1
958
Not enough data
8.6
963
Not enough data
8.4
964
Not enough data
8.2
945
Not enough data
Project Management
8.4
957
Not enough data
8.3
947
Not enough data
8.5
950
Not enough data
8.6
948
Not enough data
Remote Collaboration
9.0
963
Not enough data
8.7
942
Not enough data
8.9
959
Not enough data
7.8
935
Not enough data
Generative AI
7.2
896
Not enough data
7.3
895
Not enough data
Agentic AI - Project Collaboration
7.4
414
Not enough data
7.6
416
Not enough data
Agentic AI - Audio Conferencing
7.3
263
Not enough data
7.5
263
Not enough data
Action Item Detection - AI Note-taking Software
8.3
8
Not enough data
8.8
8
Not enough data
Automatic Transcription - AI Note-taking Software
9.1
9
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.0
8
Not enough data
Language & Accent Support - AI Note-taking Software
8.9
9
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.7
9
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.5
10
Not enough data
Searchable Note Archives - AI Note-taking Software
8.1
8
Not enough data
Speaker Identification - AI Note-taking Software
8.7
9
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and Trillian are categorized as Business Instant Messaging
Unique Categories
Slack is categorized as Knowledge Base, Unified Workspaces, Work Management, Enterprise Search Software, Q&A Platforms, AI Note-Taking Software, Project Collaboration, Workflow Management, and Audio Conferencing
Trillian is categorized as HIPAA Compliant Messaging and Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Computer Software
10.1%
Information Technology and Services
9.2%
Higher Education
6.7%
Hospital & Health Care
5.0%
Mental Health Care
4.2%
Other
64.7%
Alternatives
Discussions
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
Trillian has no more discussions with answers
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