Revel Systems Reviews & Product Details

Revel has been a really good system and company to work for until they got bought out. With the new company support has gone down hill and they are closing the Revel POS system and moving it to the new companies POS. Review collected by and hosted on G2.com.

I enjoyed the system until recently. What I don't like now is that data connector is wrong and there are no more enhancements happening so the things that are wrong are broken. There are glitches that cause items to active across all locations even if only one location has it. Review collected by and hosted on G2.com.

Revel was the worst POS I have ever used. The set up and cords are like a spider web - makes trouble shooting by employees almost impossible. I had to go into the store so many times because the POS was not working and it was just an unplugged cable - but it was impossible for a crew employee to locate. Review collected by and hosted on G2.com.

Everything - do not buy this system. Don't force your franchisees to use this system (that's probably the majority of their business - where people are forced to use it with no say in the matter) Review collected by and hosted on G2.com.

The system generally works well for our kitchen and Point of Sale. Review collected by and hosted on G2.com.

We are a small pizzeria, Pizza By The Harbour and have had several issues...

No access to data via API unless you pay an added fee - in our case it would nearly double, DOUBLE our monthly subscription fee. That's not modern. I could see paying 20 or 30 a month but not hundreds extra for a basic feature.

Poor data retention without paying extra.

The system can't handle the concept of order queuing automatically. Online we can be sure to only take x orders every n minutes - but that doesn't apply to the POS so we end up with pressured times on the kitchen. It's not meant for pizzerias.

1/2 and 1/2 pizzas are common but stopped working months ago and support couldn't solve it.

We are trapped working with a company who implemented this years ago for the business we bought the restaurant from - and can't find a path to just go direct with Revel - which means we pay even more every time for their cut too.

No one seems to care about your business there, it's been frustrating to say the least. Review collected by and hosted on G2.com.

There is NOTHING we as a company benefit from this system any longer. They have limited the amount of data we can go back and look at after nearly 10 years of working with this POS system. Assume you won't be with them longer than 10 years as that is the most data you can look at. May as well choose another system per their limitations. Review collected by and hosted on G2.com.

There is no customer service any longer. They did good for about 3 years of the 10. Now it is completely nonexistent. All they must want is the "set up" sales. That must be where they are making the most profit. Good luck. Review collected by and hosted on G2.com.

Ease of use for staff and ability to implement our own gift cards/loyalty programs without having to use outside vendor. Review collected by and hosted on G2.com.

Pretty much everything else was horrible. Reporting was inaccurate, customer service was next to zero, adding products and modifiers was a nightmare. Getting issues resolved was also a nightmare--usually I was on the phone so long that I ended up figuring out a workaround or how to solve the issue myself before the Revel rep ever figured it out. When we cancelled was the crowning blow--we had multiple stores--we sent emails indicating we were cancelling and they cancelled ONE location and then played extremely corrupt and coy saying we hadn't specifically requested ALL locations cancelled. When we had TOLD Revel the stores were sold. It was complete BS. I am convinced this company is run out of someone's basement or garage. RUN-don't walk- away and don't even consider it. Please read other reviews-as if I had done more research (I wasn't the one in our company who researched POS or I would have found the MANY HORRIBLE reviews on Revel) and never picked them in the first place. Review collected by and hosted on G2.com.

Not much... it worked most of the time, but isn't customizable. Review collected by and hosted on G2.com.

Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent about terms, pricing or fees. Review collected by and hosted on G2.com.

Configurable layouts and ease of access for training and operations Review collected by and hosted on G2.com.

Integration with other systems can be lacking Review collected by and hosted on G2.com.

It is easy to use and the touchscreen is smooth and well organized. It helps you to deal with inventory. You can also use multiple cashier accounts. Review collected by and hosted on G2.com.

There might be glitches sometimes; however, glitches are everywhere in systems and can be fixed. Review collected by and hosted on G2.com.

Ease of use, great support. Easy to install and maintain. Review collected by and hosted on G2.com.

There was a time during the pandemic, when support took a long time to pick up the phone. That has been completely corrected, and the wait time is always less than three minutes or so. Review collected by and hosted on G2.com.

Great POS system and it handles all aspects of the business Review collected by and hosted on G2.com.

Wish there was a report writer so I can create custom reports that fit my specific needs Review collected by and hosted on G2.com.