Thought Industries Features

Provides users a customer-specific score to determine the overall satisfaction of each customer.

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Calculate NPS of customers

Initiate interactions with customers by proactively starting conversations or providing informational content

Calculates the risk that your customers will not renew or continue using your product or service.

Discovers and highlights factors that lead to upsell opportunities.

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Access pre-built and custom reports and dashboards for viewing

Set up connections to third-party platforms to improve business processes

Ability to input, modify, and extract data from the application in bulk through a structured file.

Automates everday customer success functions for more efficient and effective day-to-day processes.

Set alerts for customer actions in order to respond quickly and proactively.

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Provides a channel for team members to share media files, communicate, and work together

Receive data and information in real time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Identify customers at risk of migration and activate strategies to retain them

Create and administer polls and surveys

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create, manage and track all task activities and progression

Store and organize information about customers and previous interactions

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor sales and make necessary adjustment in order to increase demand and revenue

Create, design and manage workflows for repetitive tasks

Manage, organize, and store contact information

Manage, store and organize emails within the system or via third-party apps

Configure existing workflows to meet your organization's needs

Enables user to create courses.

Provides templates for course creation based on industry or role.

Designs and administrates tests and quizzes.

Enables for design of classes that are led by an instructor.

Developing custom training courses for educating employees or for teachers to create courses for their students

Designing course materials to be completed in a sequential order for personalized learning purposes

Provides functionality to communicate and send notifications to users.

Enables users to plan assignments and dispense them automatically.

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Access for students to complete learning materials on mobile platforms

Supports learning paths that combine in-person classes with online/virtual courses

Create tools to promote social interaction and learning between students/trainees and instructors/trainers

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Training that is provided to learners outside of a company

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Motivates users by tracking points, achievements, and badges.

Limits user access to certain functionality and courses.

Provides custom certifications to distribute after course completion.

Provides training solutions that are compliant with industry regulations such as manufacturing, government, law enforcement, healthcare, and more.

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Create, organize, and assign courses to users

Enables user to sell their courses and receive compensation electronically.

Enables users to purchase and consume courses via an online marketplace.

Enables user to sell and manage subscriptions to created courses.

Customizes LMS experience with custom branding, personalized URL, and more.

Provides multiple language choices.

Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.

Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses.

Allows managers to see progress of team members.

Provides functionality to store, organize, and search all training content.

Allow the audience to interact or engage with the content

Track employee skills, competencies, training & qualifications

Reporting on how each user, task or process has advanced since its initiation

Create, organize, and assign courses to users

Manage, organize, and store contact information

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Organize and track educational activities

Assign issues and tasks based on availability or required skills

Creation, administration, and evaluation of assessments or tests

Students can access materials and communicate with instructors via their online student profile

Centralized repository to store content and assets

Creates training materials for instructor- and self-led courses.

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Allow the audience to interact or engage with the content

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials.

Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.

Creates training materials for instructor- and self-led courses.

Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses.

Allows managers to see progress of team members.

Provides functionality to store, organize, and search all training content.

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Track and report regulatory data to either internal management or external stakeholders

Track which progress and course materials have been completed by each user

Reporting on how each user, task or process has advanced since its initiation

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create, organize, and assign courses to users

Creation, administration, and evaluation of assessments or tests

Track employee/learner's progression through training programs

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Students can access materials and communicate with instructors via their online student profile

Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials.

Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.

Enables team members to learn by collaborating with each other

Creates training materials for instructor- and self-led courses.

Allows managers to see progress of team members.

Provides functionality to store, organize, and search all training content.

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Tracks metrics that provide insight into how a user interacts with any interface or product

Track employee skills, competencies, training & qualifications

Reporting on how each user, task or process has advanced since its initiation

Track and document all activities across devices, networks, and other systems

Allow the audience to interact or engage with the content

Organize and track educational activities

Track employee/learner's progression through training programs

Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards

Assign issues and tasks based on availability or required skills

Creation, administration, and evaluation of assessments or tests

Online portal through which end users can access the system, manage tasks, or obtain information

Online portal where employees can access and track their own information

Supports learning paths that combine in-person classes with online/virtual courses

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Access for students to complete learning materials on mobile platforms

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Maintain personal certifications/qualifications

Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content

Track and manage adherence to policies for any service, product, process, or supplier

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

A set of pre-made courses offered by a third party

Allows managers to see progress of team members.

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Addition of necessary external data, applications, tools, or features

Provides a variety of content types for learniing

Provides accessibility from a mobile device for learning on the go

Provides a self-paced option for the users to start, pause and resume courses according to their preference

Provides tools to create training materials for instructor-led and self-led courses

Provides the ability to store, organize, and search all training content

Provides built-in quizzes to assess user knowledge

Provides automatic certificates and badges upon course completion

Allow the audience to interact or engage with the content

Create, organize, and assign courses to users

Track employee/learner's progression through training programs

Creation, administration, and evaluation of assessments or tests

Track and manage adherence to policies for any service, product, process, or supplier

Provides native dashboard analytics and reporting to visualize data

Provides the capability to track learner's progress

Provides data on customer's usage, performance, or other key business metrics like customer retention and usage

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Provides the ability to generate images from a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Provides the ability to generate images from a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Use AI to generate content in the form of text, images, videos, etc.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Assign issues and tasks based on availability or required skills

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Students are encouraged to interact with technology-enabled study materials during the course of learning

Supports learning paths that combine in-person classes with online/virtual courses

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Manage and support multiple languages

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage and support multiple languages

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tools that allow users to create and publish courses and course material/content

Timed notification for any upcoming task, deadline, appointment, or activity

Software specialized for schools (K-12 & Post-Secondary)

Software specialized for companies that sell courses/content

Classes/sessions accessible via web browser of built-in video conferencing

Ability of websites, web applications, or mobile applications to function without an active internet connection

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

Connect with meeting participants remotely over video

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Allow users to access multiple services after entering their login credentials once

Application programming interface that allows for integration with other systems/databases

Document and report the progress of ongoing projects

Define levels of authorization for access to specific files or systems

Provides a channel for team members to share media files, communicate, and work together

Add customized logos and colors to align with company branding

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Confirmation of the enrollment of a student in a course, class, activity, or program

Alter the layout and content of reports

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Set up connections to third-party platforms to improve business processes

Track student's scores and grades on course materials

Software specialized for corporate use

Streamlining repetitive tasks and activities through automated and predefined workflows

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software designed for companies who offer training programs to clients

Alter the layout and content of reports

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Games or game-like elements to track progress and reward accomplishments

Manage and support multiple languages

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Software specialized for schools (K-12 & Post-Secondary)

Set up connections to third-party platforms to improve business processes

Add customized logos and colors to align with company branding

Create tools to measure student retention of learning material and lessons

Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders)

Create tools to promote social interaction and learning between students/trainees and instructors/trainers

Gauge satisfaction and receive information for improvement and success

Supports learning paths that combine in-person classes with online/virtual courses

Classes/sessions accessible via web browser of built-in video conferencing

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Access for students to complete learning materials on mobile platforms

Use AI to generate content in the form of text, images, videos, etc.

LMS functionality built-in for content delivery

Tools that allow users to create and publish courses and course material/content

Designing course materials to be completed in a sequential order for personalized learning purposes

Application programming interface that allows for integration with other systems/databases

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Allow users to access multiple services after entering their login credentials once

Timed notification for any upcoming task, deadline, appointment, or activity

Software specialized for corporate use

View and track pertinent metrics to find patterns and gain insights from data

Record audio and/or video

Provides a channel for team members to share media files, communicate, and work together

Store and manage online video content

Supports various video file formats

Creation, administration, and evaluation of assessments or tests

Developing custom training courses for educating employees or for teachers to create courses for their students

Publish finished eLearning course in a compatible eLearning format (e.g., SCORM, xAPI).

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alter the layout and content of reports

Access software remotely via mobile devices

Allows users to view videos without downloading media files

Use AI to generate content in the form of text, images, videos, etc.

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Define levels of authorization for access to specific files or systems

Import and export data to and from software applications

Gauge satisfaction and receive information for improvement and success

Virtual or augmented reality engagement

Pre-designed layouts that can be customized to match preferences and requirements

Assemble applications and processes by dragging over and arranging pre-built components

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, save, and re-purpose templates for emails, forms, etc.

Games or game-like elements to track progress and reward accomplishments

Document and report the progress of ongoing projects

Organize and track educational activities

Tailored or customizable questions for more targeted and relevant data collection

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Track and manage adherence to policies for any service, product, process, or supplier

Set up connections to third-party platforms to improve business processes

Track and document all activities across devices, networks, and other systems

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Dictate the order and pace of an eLearning course, including the logic for how different learners progress

Allow users to access multiple services after entering their login credentials once

Reporting on how each user, task or process has advanced since its initiation

Create tools to measure student retention of learning material and lessons

Add customized logos and colors to align with company branding

Application programming interface that allows for integration with other systems/databases

Track employee/learner's progression through training programs

Import various types of media (e.g., images, presentations, videos, music, etc.) to be used in eLearning courses

Brief assessments used to measure knowledge and skills

Supports various file formats

Leave comments and notes on documents for others to view

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Two-way actions and communication between multiple users in real time

Process of familiarizing new employees with the company, their position, and responsibilities

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Provides a channel for team members to share media files, communicate, and work together

Import and export data to and from software applications

Pre-designed layouts that can be customized to match preferences and requirements

View and track pertinent metrics to find patterns and gain insights from data

Add customized logos and colors to align with company branding

Assembling information about a topic of interest and building content paths without assistance from third parties

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Document and report the progress of ongoing projects

Allow users to access multiple services after entering their login credentials once

Developing custom training courses for educating employees or for teachers to create courses for their students

Tools that allow users to create and publish courses and course material/content

Supports various video file formats

Connect with meeting participants remotely over video

Tools to improve and measure employee satisfaction and involvement

Manage and support multiple languages

Distribute training content in bite-size pieces that can be consumed in short periods of time

Alter the layout and content of reports

Set up connections to third-party platforms to improve business processes

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Games or game-like elements to track progress and reward accomplishments

Gauge satisfaction and receive information for improvement and success

Application programming interface that allows for integration with other systems/databases

Digitally share pre-made materials and self-created content with others

Software designed for companies who offer training programs to clients

Software specialized for schools (K-12 & Post-Secondary)

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Timed notification for any upcoming task, deadline, appointment, or activity

Classes/sessions accessible via web browser of built-in video conferencing

Access software remotely via mobile devices

Software specialized for corporate use

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Communicate using direct chat or messages within the system

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track and document all activities across devices, networks, and other systems

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Application programming interface that allows for integration with other systems/databases

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

An extended application or connector that enables users to perform additional services with their current set of tools

Analyze lost and won opportunities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Predefined actions automatically performed on the occurance of specific events

Gauge satisfaction and receive information for improvement and success

Tracks metrics that provide insight into how a user interacts with any interface or product

Process of dividing customers into groups based on common characteristics

Alter the layout and content of reports

Assemble applications and processes by dragging over and arranging pre-built components

Access previous interactions or concerns to maintain customer relationships

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Customize contracts and forms to collect specific information

Add customized logos and colors to align with company branding

Track and interpret metrics on the usage of company resources

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Informs of any account changes and notifications

Designing course materials to be completed in a sequential order for personalized learning purposes

Add customized logos and colors to align with company branding

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Manage and support multiple languages

Distribute training content in bite-size pieces that can be consumed in short periods of time

Timed notification for any upcoming task, deadline, appointment, or activity

Software designed for companies who offer training programs to clients

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Games or game-like elements to track progress and reward accomplishments

Gauge satisfaction and receive information for improvement and success

Developing custom training courses for educating employees or for teachers to create courses for their students

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Track and report on everything that happens within the system or network

Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders)

Students can access materials and communicate with instructors via their online student profile

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create tools to promote social interaction and learning between students/trainees and instructors/trainers

Access for students to complete learning materials on mobile platforms

Track which progress and course materials have been completed by each user

Guide new users to understand and become proficient in using a product or service

Reporting on how each user, task or process has advanced since its initiation

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Reporting on how each user, task or process has advanced since its initiation

Alter the layout and content of reports

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Pre-designed layouts that can be customized to match preferences and requirements

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Connect with meeting participants remotely over video

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Import and export data to and from software applications

Real-time registration over the web

Track and manage adherence to policies for any service, product, process, or supplier

Timed notification for any upcoming task, deadline, appointment, or activity

Assemble applications and processes by dragging over and arranging pre-built components

Creation, administration, and evaluation of assessments or tests

Access software remotely via mobile devices

View and track pertinent metrics to find patterns and gain insights from data

Active reporting of data and metrics

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Addition of necessary external data, applications, tools, or features

Organize and manage the accomplishments and development of employees or performance of applications or systems

Leave comments and notes on documents for others to view

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Manage and support multiple languages

Allow the audience to interact or engage with the content

Centralized repository to store content and assets

Create tools to measure student retention of learning material and lessons

Ability of websites, web applications, or mobile applications to function without an active internet connection

Store and manage online video content

Brief assessments used to measure knowledge and skills

Document and report the progress of ongoing projects

Tracks metrics that provide insight into how a user interacts with any interface or product

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Designing course materials to be completed in a sequential order for personalized learning purposes

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Tailored or customizable questions for more targeted and relevant data collection

Assign issues and tasks based on availability or required skills

Online portal where employees can access and track their own information

Track which progress and course materials have been completed by each user

Allow users to access multiple services after entering their login credentials once

Software designed for companies who offer training programs to clients

Organize and track educational activities

Games or game-like elements to track progress and reward accomplishments

Track employee/learner's progression through training programs

Database of members to track personal information of individuals and families

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Create tools to promote social interaction and learning between students/trainees and instructors/trainers

Supports various file formats

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content

Supports learning paths that combine in-person classes with online/virtual courses

Track employee skills, competencies, training & qualifications

Software specialized for schools (K-12 & Post-Secondary)

Software specialized for corporate use

Classes/sessions accessible via web browser of built-in video conferencing

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Create and distribute custom certificates for achievements or assessments.

Software specialized for non-profit organizations

Access for students to complete learning materials on mobile platforms

Maintain personal certifications/qualifications

Track student's scores and grades on course materials

Tools that allow users to create and publish courses and course material/content

Dictate the order and pace of an eLearning course, including the logic for how different learners progress

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Publish finished eLearning course in a compatible eLearning format (e.g., SCORM, xAPI).

Students are encouraged to interact with technology-enabled study materials during the course of learning

Students can access materials and communicate with instructors via their online student profile