--- title: Thought Industries Reviews meta_title: 'Thought Industries Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Thought Industries works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 162 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Thought Industries Reviews **Vendor:** Thought Industries **Category:** [Customer Education Software](https://www.g2.com/categories/customer-education) **Average Rating:** 4.1/5.0 **Total Reviews:** 162 ## About Thought Industries Thought Industries is the Customer Learning & Intelligence Platform that turns customer education into growth. Create, deliver, monetize, and measure learning for customers, partners, members, professionals, staff, and the market at large. Unlike traditional LMS platforms that silo content and measure completion, Thought Industries's headless framework empowers customer learning to move at the speed of business, to deliver personalized learning at scale to influence behavior and outcomes. - Scale individualized experiences, deliver guidance wherever customers learn, and turn interactions into intelligence with Omnichannel and Conversational AI Learning. - Enhance the learning experience with AI video, coaching, and personalized recommendations. - Author, update, and manage your learning catalog from inside Claude with Thought Industries for Claude. - Ensure education for customers, partners, employees, and the market is accurate, relevant, and provisioned with the appropriate privacy and governance. - Capture value from premium learning experiences with native eCommerce capabilities and flexible monetization options. - Increase brand visibility in AI search results by structuring and indexing learning content for AI assistants like ChatGPT, Gemini, and Claude. - Generate demand with prospective customers by opening courses and content to end-users without a log-in. - Influence sales pipeline by delivering learning to prospects during product trials. - Unify learning across every touchpoint and turn every interaction into intelligence, so teams can drive adoption, improve retention, and prove the business impact of learning. Thought Industries was founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Headquartered in Boston, Thought Industries serves customer-centric business across North America and Europe. ## Thought Industries Pros & Cons **What users like:** - Users value the **strong collaboration** fostered by community engagement and exceptional support from the Thought Industries team. (1 reviews) - Users value the **exceptional customer support** and community engagement, fostering a strong sense of belonging and empowerment. (1 reviews) - Users praise the **exceptional customer support** of Thought Industries, enhancing their learning journey and community engagement experience. (1 reviews) - Users appreciate the **strong community engagement** and supportive resources, enhancing their learning experience significantly. (1 reviews) - Users appreciate the **exceptional support and community engagement** from Thought Industries, fostering a dynamic learning environment. (1 reviews) - Review Process (1 reviews) **What users dislike:** - Users desire more **enhancements in customization and analytics** to maximize the platform's capabilities effectively. (1 reviews) - Users note a **lack of extensive customization** options, indicating a desire for more flexibility in the platform. (1 reviews) - Users note that utilizing Thought Industries requires **significant upfront time investment** for optimal customization and strategy development. (1 reviews) ## Thought Industries Reviews ### 1. Gets the job done but could use improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Allan K. | Senior Producer/Technical Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Thought Industries?** Thought Industries covers the basics of what you'd need to run an LMS. It integrates well with certain apps and gets the job done. **What do you dislike about Thought Industries?** There's an apparent pretty severe lack of intent in the design... the navigation and UI just don't make sense in many cases and the logic in setting up and managing content flow & users is quite backwards... many things could be simplified and there's lots of room for improvement. **Recommendations to others considering Thought Industries:** If you plan to outgrow the basics of an LMS in the near future, Thought Industries may not be the best first choice. They have added features on a consistent basis, but there is still a lot that could be added and the system isn't the most straightforward/sensical to navigate/admin. **What problems is Thought Industries solving and how is that benefiting you?** We have a functional LMS! We can deliver content to clients and manage that content as we see fit. **Official Response from Mike Daecher:** > Thanks for your feedback Allan! Thought Industries is 100% focused on growth and scalability, so I'd encourage you to share this with your CSM (if you haven't already.) We want to earn the right to be your long term partner. ### 2. Great customer support...but NOT the tool for internal training **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Thought Industries?** This LMS is designed very well for anyone who needs to train or educate extended teams, such as partners, resellers, dealers and more...and this can be done a la carte or by susbscription, with plenty of variety when it comes to monetizing and releasing the content you want to share. If you don't need to create courses because you're using another tool and you have a huge need to focus on engaging 3rd party teams, TI might be a great fit. **What do you dislike about Thought Industries?** Creating online training with ThoughtIndustries made me depressed. It's very clunky, there is no auto-save (you literally have to save after making ANY changes), and is NOT friendly with SCORM files if you want to import your own SCORM files. I had to contact customer support several times to get the SCORM files we needed to work and, while we received quick response from their team (summer of 2022), they had to move our ticket to their development team...which, again, is importing SCORM files in to an LMS system. I will die on this hill that the most primary function of an LMS system is that they can host SCORM files, and it took almost two months of working with their customer success and development team to get this done. It's worth mentioning that, after they think they delivered a solution, they asked me to test it. This happened 3 times, and it means that I spent at least one entire work week doing QA testing for them instead of doing my job, because TI is not SCORM file friendly. I insisted we bring our own training via SCORM for another tool because, while TI can technically create courses, the experience is so miserable that I'd sooner rather choose to create and deliver an onboarding program via the web-based version of Microsoft PPT. In a word, it's clunky. And at their price points, you'd expect it to be comparable in both the number of features and ease-of-use as Docebo, Captivate, or Articulate. If you're an LMS admin or an instructional designer who are looking to build and manage content in TI, I couldn't recommend this. **What problems is Thought Industries solving and how is that benefiting you?** I have heard from many users that TI works great for releasing content en-masse to selected audiences. ### 3. A platform with a lot of potential that can at times be frustrating to use. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Thought Industries?** As a complete novice to LMS platforms and website building, TI is great for setting up the basics for our learning platform and for the most part it is a user-friendly experience. **What do you dislike about Thought Industries?** On the back end of TI, I find that it takes a long time to do things which could easily be batched/automated. Things like adding multiple users to a session manually or creating a group of workshops on different dates that different people can sign up to. At the moment, doing this takes a lot of manual and concentrated effort to achieve. **What problems is Thought Industries solving and how is that benefiting you?** The problems that are being solved: - We get to have a centralised place where it is easy to see all the available and upcoming workshops in the business - The reporting is decent enough to see who has completed what and therefore we are able to give a comprehensive overview of learning engagement within the business - We are able to house a breadth of relevant content to our users in a centralised location ### 4. Great content creation but a lot of issues. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Thought Industries?** The finished content that we can produce using Thought Industries is visually appealing and is laid out really well. Sorting and finding content and assets is really easy using the tagging system. **What do you dislike about Thought Industries?** Tags are case sensitive meaning 'module 1' and 'Module 1' are two different tags. Changes to courses do not appear to students who have already accessed them making it difficult to fix issues in live courses. Links to individual pages are not constant so changing the name of a course or a lesson can break all existing links to those pages (absolute pain during QA & QC process). On interactive pages (slideshows, hotspots, etc.) screenreaders skip text blocks before the interactive elements making accessibility a nightmare (would not pass HE legal requirements currently). No visible roadmap of what is being worked on or planned release schedule. Updates often change the user experience without reasonable warning. Serious security concerns - when copying a page I am given the option to copy to other Thought Industries customers other than the one I work for. Lack of granularity in user roles makes it harder to give specific sets of permissions to users (cannot give access to CAM without making a user an admin). No content-specific permissions levels - cannot give somebody access to edit only on one specific course. Cannot manually re-size images added from CAM. Cannot add images to some activity types from CAM. **Recommendations to others considering Thought Industries:** Sort out naming and tagging conventions within your company well before building anything. Do not use links between content pages as these break all the time. **What problems is Thought Industries solving and how is that benefiting you?** We are creating great content for a number of courses that are incredibly visually pleasing. The user experience of the students logging in and navigating their courses is great (providing they do not require the use of a screenreader). ## Thought Industries Discussions - [How many customers thought industries have?](https://www.g2.com/discussions/how-many-customers-thought-industries-have) - 1 comment - [View Thought Industries pricing details and edition comparison](https://www.g2.com/products/thought-industries/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A54%3A50+-0500&secure%5Bsession_id%5D=2a7c2830-3bcd-4728-baa7-78e4fe30dfb2&secure%5Btoken%5D=5d76890d76ba920e4227d6bdb2e4fe99af2dc52cb5ac0ec7872e6adaca9f01a9&format=llm_user) ## Thought Industries Integrations - [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Bongo](https://www.g2.com/products/bongo/reviews) - [Chase Payment Solutions](https://www.g2.com/products/chase-payment-solutions/reviews) - 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Content Delivery and Tracking - Social Learning - Content Creation - Manager Portals - Content Storage and Management - Content Libraries - Skills Assessment - Engagement Tracking - Skills Tracking - Progress Tracking - Activity Tracking - Interactive Content - Learning Management - Training Management - Training Record Management - Assignment Management - Assessment Management - Self Service Portal - Employee Portal - Student Portal - Blended Learning - Synchronous Learning - Mobile Learning - Self-paced Learning - Asynchronous Learning - Certification Tracking - Media Management - Compliance Management - User Management - Third Party Course Library **Training & eLearning** - Manager Portals - Content Libraries **Platform Basics** - Third-Party Integration - Multiple Content Types - Mobility **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Asynchronous Learning - AI Copilot - Activity Dashboard - Training Companies - Customizable Reports - Self-paced Learning - Gamification - Multi-Language - Skills Assessment - Modeling & Simulation - Academic/Education - Third-Party Integrations - Customizable Branding - Tests/Assessments - Training Administration - Social Learning - Surveys & Feedback - Blended Learning - Virtual Classroom - SCORM Compliance - Mobile Learning - Generative AI - Built-in LMS - Built-in Course Authoring - Learning Paths/Tracks - API - Synchronous Learning - Certification & Licensing - Single Sign On - Reminders - Corporate/Business - Reporting/Analytics **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine - Interactive Content - Course Management - Training Management - Assessment Management - Compliance Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - Generative AI **Agentic AI - Course Authoring** - Adaptive Learning - Natural Language Interaction - Assignment Management - Asynchronous Learning - Synchronous Learning - Self-paced Learning - Interactive Learning - Blended Learning - Role-Based Permissions - Multi-Language **Additional Functionality** - Audio/Video Recording - Collaboration Tools - Video Management - Video Support - Assessment Management - Course Authoring - Course Publishing - AI Copilot - Customizable Reports - Mobile Access - Video Streaming - Generative AI - SCORM Compliance - Access Controls/Permissions - Data Import/Export - Surveys & Feedback - VR/AR Compatibility - Customizable Templates - Drag & Drop - User Management - Template Management - Gamification - Progress Reports - Learning Management - Customizable Questions - Content Management - Compliance Management - Third-Party Integrations - Activity Tracking - Certification & Licensing - Real-Time Data - Reporting & Statistics - Activity Dashboard - Storyboarding - Single Sign On - Progress Tracking - Tests/Assessments - Customizable Branding - API - Training Management - Media Import - Quizzes - Instructor-Led Courses - Multimedia Support - Commenting/Notes - Alerts/Notifications - PowerPoint Conversion **Additional Functionality** - Multi-User Collaboration - Employee Onboarding - Recommendations - Collaboration Tools - Data Import/Export - Customizable Templates - Reporting/Analytics - Customizable Branding - Self-Service Content Curation - AI Copilot - SCORM Compliance - Progress Reports - Single Sign On - Course Authoring - Built-in Course Authoring - Video Support - Video Conferencing - Employee Engagement - Multi-Language - Microlearning - Customizable Reports - Third-Party Integrations - Reporting & Statistics - Activity Dashboard - Gamification - Surveys & Feedback - API - Content Sharing - Training Companies - Academic/Education - Employee Training - Certification & Licensing - Reminders - Virtual Classroom - Mobile Access - Corporate/Business **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Learning Paths/Tracks - Customizable Branding - SCORM Compliance - Multi-Language - Microlearning - Course Library - Reminders - Training Companies - Certification & Licensing - Gamification - Surveys & Feedback - Course Authoring - Synchronous Learning - Activity Monitoring - Training Administration - Learner Portal - AI Copilot - Social Learning - Mobile Learning - Course Tracking - User Onboarding - Progress Tracking - Employee Training - Asynchronous Learning **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - 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