--- title: Thought Industries Reviews meta_title: 'Thought Industries Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Thought Industries works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 162 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Thought Industries Reviews **Vendor:** Thought Industries **Category:** [Customer Education Software](https://www.g2.com/categories/customer-education) **Average Rating:** 4.1/5.0 **Total Reviews:** 162 ## About Thought Industries Thought Industries is the Customer Learning & Intelligence Platform that turns customer education into growth. Create, deliver, monetize, and measure learning for customers, partners, members, professionals, staff, and the market at large. Unlike traditional LMS platforms that silo content and measure completion, Thought Industries's headless framework empowers customer learning to move at the speed of business, to deliver personalized learning at scale to influence behavior and outcomes. - Scale individualized experiences, deliver guidance wherever customers learn, and turn interactions into intelligence with Omnichannel and Conversational AI Learning. - Enhance the learning experience with AI video, coaching, and personalized recommendations. - Author, update, and manage your learning catalog from inside Claude with Thought Industries for Claude. - Ensure education for customers, partners, employees, and the market is accurate, relevant, and provisioned with the appropriate privacy and governance. - Capture value from premium learning experiences with native eCommerce capabilities and flexible monetization options. - Increase brand visibility in AI search results by structuring and indexing learning content for AI assistants like ChatGPT, Gemini, and Claude. - Generate demand with prospective customers by opening courses and content to end-users without a log-in. - Influence sales pipeline by delivering learning to prospects during product trials. - Unify learning across every touchpoint and turn every interaction into intelligence, so teams can drive adoption, improve retention, and prove the business impact of learning. Thought Industries was founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Headquartered in Boston, Thought Industries serves customer-centric business across North America and Europe. ## Thought Industries Pros & Cons **What users like:** - Users value the **strong collaboration** fostered by community engagement and exceptional support from the Thought Industries team. (1 reviews) - Users value the **exceptional customer support** and community engagement, fostering a strong sense of belonging and empowerment. (1 reviews) - Users praise the **exceptional customer support** of Thought Industries, enhancing their learning journey and community engagement experience. (1 reviews) - Users appreciate the **strong community engagement** and supportive resources, enhancing their learning experience significantly. (1 reviews) - Users appreciate the **exceptional support and community engagement** from Thought Industries, fostering a dynamic learning environment. (1 reviews) - Review Process (1 reviews) **What users dislike:** - Users desire more **enhancements in customization and analytics** to maximize the platform's capabilities effectively. (1 reviews) - Users note a **lack of extensive customization** options, indicating a desire for more flexibility in the platform. (1 reviews) - Users note that utilizing Thought Industries requires **significant upfront time investment** for optimal customization and strategy development. (1 reviews) ## Thought Industries Reviews ### 1. Best LMS for your Organizational Needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Thought Industries?** Fully customizable widgets and a yet a simplified design allow for customization beyond belief! .SCORM export and import options allow you to communicate with outside systems. **What do you dislike about Thought Industries?** Cost per user justified at a higher threshold than some other LMS platforms. **What problems is Thought Industries solving and how is that benefiting you?** Tracking learner progress for internal and external stakeholders across curriculum programming. ### 2. HabitatU on Thought Industries platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carol O. | Owner - Publisher & Editor-in-Chief, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Thought Industries?** It's ease-of-use has allowed my company to venture into e-learning without having to master other software programs. We can focus on the 'learning' part of the equation, and not get tripped up by a complicated platform. **What do you dislike about Thought Industries?** While the platform is very easy to use, it still requires becoming familiar with the tools. That process takes some time. We started working with an instructional designer to simplify our lives. **Recommendations to others considering Thought Industries:** It has a very professional appearance - certainly compared to other e-learning platforms. That is important to our publishing environment. **What problems is Thought Industries solving and how is that benefiting you?** Having an e-learning platform allows us to use our content in a different way - and we're very excited to do so. It has also opened up a digital revenue stream - one that is content rich. ### 3. This software - and company - met and exceeded our high expectations for an LMS software platfrom **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Chief Operating Officer, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2017 **What do you like best about Thought Industries?** The Thought Industries software is flexible, intuitive, and relatively robust from a functions and features perspective. It is very current/leading-edge technology in the LMS space. Also, the platform is developed ideally to support the new wave of elearning businesses, and both online only and hybrid training programs. We have a broad offering roadmap in terms of training programs and courses, and Thought Industries is one of the few LMS's that can support that part of our business model with limited customization, flexible work flows, strong eCommerce capabilities, and standardized partner tools. **What do you dislike about Thought Industries?** A little less than one year into our partnership, we don't have any major concerns. The Thought Industries software is highly flexible, but, in some cases, utilization of this flexibility requires a relatively high degree of technical acumen. Also, as with most SaaS providers, because client business models vary greatly, there are some difficulties in aligning the Thought Industries subscription pricing model with our go to market strategies. **Recommendations to others considering Thought Industries:** We have found Thought Industries to be a great partner and a great LMS, especially if you are migrating to the elearning space from a more traditional training business model. As you grow in sophistication and offerings, you may find the need to include other tools to aide or manage the process and content, but Thought Industry's LMS can remain a core part of that closed-loop technology suite. **What problems is Thought Industries solving and how is that benefiting you?** Thought Industries has been both a great eLearning partner and a top-tier LMS platform - both elements are critical to our strategic business model. By introducing the eLearning model into our offering design, development, and delivery capability, we have been able to exponentially scale our training programs at an attractive price point - greatly improving our client service capabilities, reducing market entry cost barriers, and elevating training quality and consistency. ### 4. A great innovative learning platform **Rating:** 4.5/5.0 stars **Reviewed by:** Katie G. | Digital Marketing Manager, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2017 **What do you like best about Thought Industries?** Before launching an online learning experience, we were more in-person based in our teaching. The Thought Industries platform has been great in that it allows us to create the same level of engagement and customer longevity but within an interactive online experience. **What do you dislike about Thought Industries?** You need to have some technical knowledge to fully integrate the Thought Industries platform with your CRM. **Recommendations to others considering Thought Industries:** Thought Industries has put the needs of the students at the forefront of their development of their learning platform. This means your students will have great features and a modern and clean learning experience. **What problems is Thought Industries solving and how is that benefiting you?** More interaction with students with a modern look and feel. ### 5. Thought Industries is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Tory A. | Business Manager, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Thought Industries?** One day after being pitched on the platform, we were sold. We're now able to provide learners with a series of courses via custom learning environments branded uniquely to each client which is great. The learning experience is user-friendly and aesthetically pleasing from a design perspective, and the platform itself has a lot of bells and whistles. **What do you dislike about Thought Industries?** TI plans to roll-out SCORM files soon. This will better serve our needs of large corporations who already use their own LMS. **What problems is Thought Industries solving and how is that benefiting you?** TI allows our clients who do not have a budget for in-person training to receive media and presentation coaching via eLearning courses. ### 6. Nice product for online education **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Thought Industries?** The platform was easy to navigate and the training sessions we nicely done. The Thought Industry team was great to work with and go back to me very quickly with answers to my questions and or concerns. THE TI team is helping us out and customizing a homepage for two courses. **What do you dislike about Thought Industries?** Little overwhelming for the first couple training sessions. needs to be a homepage set up for two classes on your home page when you are first launching your school. The two class homepage looks a little awkward but we didn't have three courses to start with. **What problems is Thought Industries solving and how is that benefiting you?** Online education ### 7. Good platform for online learning. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Thought Industries?** The platform is very easy to use. You can create an online course in minutes, and manage customer service issues (e.g. customer data and refunds ) quickly. TI customer service response time is rapid and friendly. **What do you dislike about Thought Industries?** Design could use an update as it's lacking that "wow" factor. TI puts onus on users to suggest and push for improvements to the platform - which is not always helpful. **What problems is Thought Industries solving and how is that benefiting you?** The current platform does lead to some recurrent customer service issues (audio/video streaming, navigation), however, they can be quickly resolved as the platform is easy to troubleshoot. ### 8. Great platform for training and marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2017 **What do you like best about Thought Industries?** What we love the most is the team that we are working with. Thought Industries provide excellent client support both prior to and after we launched our training platform to our clients. They also offered a lot of thought partnership along the way to help us configure the platform to best suit our clients' needs. **What do you dislike about Thought Industries?** I wish there were more opportunities to add gamification. **Recommendations to others considering Thought Industries:** Great platform with lots of good features and flexibility to customize. **What problems is Thought Industries solving and how is that benefiting you?** We use Thought Industries to offer training courses to our client users. It not only provides a clean, easy-to-navigate platform to offer on-demand training courses, but also provides a great platform for marketing purposes, especially around cross-selling other products to existing clients. ### 9. TI is a great team to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Alisha J. | Digital Content Editor, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Thought Industries?** I like coordinating with the team at TI over product enhancements. **What do you dislike about Thought Industries?** Nothing. It's been a pleasant experience so far. **What problems is Thought Industries solving and how is that benefiting you?** TI enables us to customize our product offerings to our clients' needs. It also allows us to track our user data better, and it is mobile responsive and visually pleasing. ### 10. A beautifully intuitive LMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Thought Industries?** The LMS has a good range of page styles and interaction features. It's easy to use and well supported. The initial training provided was exemplary. **What do you dislike about Thought Industries?** Options for adding supporting material around the courses is limited, and the widgets and design functionality for non-course pages are a little clunky. **What problems is Thought Industries solving and how is that benefiting you?** The Independent Publishers guild is a trade body representing independent publishers in the UK. We use the Thought Industries LMS to build and deliver courses and resources for our members, who access the Skills Hub as part of their membership subscription. It's becoming an important tool for our members and a driver for recruiting new members. ### 11. Clean, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2017 **What do you like best about Thought Industries?** Thought Industries is easy to use for the designer and the user. I like that I can be creative and make things look like I want them to (like creating graphics for the flip cards and matching cards) **What do you dislike about Thought Industries?** Sometimes things are not intuitive. It can be hard to figure out where buttons are. **What problems is Thought Industries solving and how is that benefiting you?** Training ### 12. An amazing platform with outstanding support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Thought Industries?** The constant support given when starting and working on the platform **What do you dislike about Thought Industries?** On the sales end there has been some miscommunication on invoicing. **Recommendations to others considering Thought Industries:** It's a platform that offers many options to users **What problems is Thought Industries solving and how is that benefiting you?** We are creating online classes to sell to clients. ## Thought Industries Discussions - [How many customers thought industries have?](https://www.g2.com/discussions/how-many-customers-thought-industries-have) - 1 comment - [View Thought Industries pricing details and edition comparison](https://www.g2.com/products/thought-industries/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+19%3A10%3A05+-0500&secure%5Bsession_id%5D=6518a34a-d742-4694-82bd-b81d89fdb444&secure%5Btoken%5D=f68032ccf0d1c1625e673daed213ce289e7afa687f6194a2b743a01e4e8352aa&format=llm_user) ## Thought Industries Integrations - 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Contact Management - eCommerce Management - Learning Management - Assignment Management - Assessment Management - Learner Portal **Training & eLearning** - Content Creation - Content Libraries - Interactive Content **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Social Learning - Content Creation - Manager Portals - Content Storage and Management - Content Libraries - Skills Assessment - Engagement Tracking - Skills Tracking - Progress Tracking - Activity Tracking - Interactive Content - Learning Management - Training Management - Training Record Management - Assignment Management - Assessment Management - Self Service Portal - Employee Portal - Student Portal - Blended Learning - Synchronous Learning - Mobile Learning - Self-paced Learning - Asynchronous Learning - Certification Tracking - Media Management - Compliance Management - User Management **Training & eLearning** - Manager Portals - Content Libraries **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Asynchronous Learning - AI Copilot - Activity Dashboard - Training Companies - Customizable Reports - Self-paced Learning - Gamification - Multi-Language - Skills Assessment - Modeling & Simulation - Academic/Education - Third-Party Integrations - Customizable Branding - Tests/Assessments - Training Administration - Social Learning - Surveys & Feedback - Blended Learning - Virtual Classroom - SCORM Compliance - Mobile Learning - Generative AI - Built-in LMS - Built-in Course Authoring - Learning Paths/Tracks - API - Synchronous Learning - Certification & Licensing - Single Sign On - Reminders - Corporate/Business - Reporting/Analytics **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine - Interactive Content - Course Management - Training Management - Assessment Management - Compliance Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - Generative AI **Agentic AI - Course Authoring** - Adaptive Learning - Natural Language Interaction - Assignment Management - Asynchronous Learning - Synchronous Learning - Self-paced Learning - Interactive Learning - Blended Learning - Role-Based Permissions - Multi-Language **Additional Functionality** - Audio/Video Recording - Collaboration Tools - Video Management - Video Support - Assessment Management - Course Authoring - Course Publishing - AI Copilot - Customizable Reports - Mobile Access - Video Streaming - Generative AI - SCORM Compliance - Access Controls/Permissions - Data Import/Export - Surveys & Feedback - VR/AR Compatibility - Customizable Templates - Drag & Drop - User Management - Template Management - Gamification - Progress Reports - Learning Management - Customizable Questions - Content Management - Compliance Management - Third-Party Integrations - Activity Tracking - Certification & Licensing - Real-Time Data - Reporting & Statistics - Activity Dashboard - Storyboarding - Single Sign On - Progress Tracking - Tests/Assessments - Customizable Branding - API - Training Management - Media Import - Quizzes - Instructor-Led Courses - Multimedia Support - Commenting/Notes - Alerts/Notifications - PowerPoint Conversion **Additional Functionality** - Multi-User Collaboration - Employee Onboarding - Recommendations - Collaboration Tools - Data Import/Export - Customizable Templates - Reporting/Analytics - Customizable Branding - Self-Service Content Curation - AI Copilot - SCORM Compliance - Progress Reports - Single Sign On - Course Authoring - Built-in Course Authoring - Video Support - Video Conferencing - Employee Engagement - Multi-Language - Microlearning - Customizable Reports - Third-Party Integrations - Reporting & Statistics - Activity Dashboard - Gamification - Surveys & Feedback - API - Content Sharing - Training Companies - Academic/Education - Employee Training - Certification & Licensing - Reminders - Virtual Classroom - Mobile Access - Corporate/Business **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Learning Paths/Tracks - Customizable Branding - SCORM Compliance - Multi-Language - Microlearning - Course Library - Reminders - Training Companies - Certification & Licensing - Gamification - Surveys & Feedback - Course Authoring - Synchronous Learning - Activity Monitoring - Training Administration - Learner Portal - AI Copilot - Social Learning - Mobile Learning - Course Tracking - User Onboarding - Progress Tracking - Employee Training - Asynchronous Learning **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top Thought Industries Alternatives - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (729 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (944 reviews) - [Litmos](https://www.g2.com/products/litmos/reviews) - 4.3/5.0 (680 reviews)