TeamViewer Reviews & Product Details

I particularly like the recent AI-powered features in TeamViewer. Session Insights can automatically summarize remote support sessions, making documentation, case handovers, and troubleshooting much easier. I also like Tia, which can use session insights to suggest relevant solutions, and the ability to create scripts from session summaries.

The new web-based screen sharing is also useful because users can join a support session through a browser without installing software, while the session can be upgraded to full remote control when required.

Overall, these updates make TeamViewer more intelligent, faster for IT support, and more focused on automation rather than just remote access. Review collected by and hosted on G2.com.

TeamViewer is already reliable and easy to use, but there are a few areas that could be improved. Pricing could be more flexible and competitive, especially for smaller teams. Remote-session performance could also be improved on slower or unstable internet connections. I would also like to see more AI-powered troubleshooting and automation, such as automatically identifying common issues and recommending or executing solutions. Review collected by and hosted on G2.com.

TeamViewer is the most reliable and feature-rich remote access platform, that offers smooth performance, strong security, and broad cross-platform support. It has a quick setup and there is no account needed for ad-hoc sessions. It boasts of offering some great features like file transfer, remote printing, session recording, whiteboard, end-to-end encryption and role-based permissions. Review collected by and hosted on G2.com.

Over the years, the UI of TeamViewer has improved significantly and it has become more user friendly. However, it is placed at the premium end of the market, and may not justify its cost for small teams or individuals. Also, it has limited device management and file transfer capabilities that reduce its utility for power users. Review collected by and hosted on G2.com.

What I like most about TeamViewer is how quickly I can connect to a remote computer and troubleshoot an issue without needing to be physically at the location. The connection setup is straightforward, and features like remote control, file transfer, and screen sharing are useful for day-to-day support. It has saved time when helping colleagues resolve software or configuration issues remotely, especially when they are working from a different location. The performance is generally reliable, although the overall value depends on how frequently the remote access features are used. Review collected by and hosted on G2.com.

The main drawback for me is the pricing, especially for smaller teams or users who only need remote access occasionally. Some features and licensing options can feel more complicated than necessary. Performance is generally good, but connection quality can vary depending on the internet connection, and there can be occasional lag when working with high-resolution screens. I also think the interface could be a little cleaner and more streamlined for basic remote-support tasks. Review collected by and hosted on G2.com.

Well, at one point it was simply the best for quick support. It was easy to install and just run, and you could run it right on the system where support was needed. Overall, it felt fast and responsive, with a clean, straightforward UI. Review collected by and hosted on G2.com.

Well, these days even starting the client is a pain. It has become so slow… and that’s on much more powerful hardware than we used to have. Connecting to a system is also noticeably slower than before. And I’m not even getting into the UI: I don’t just dislike this “modern” interface, it also feels slower, it’s harder to find things, and it seems overloaded with features I don’t need.

There are alternatives on the market, but since my company still runs some licenses, I’m basically forced to use it from time to time. Luckily, it isn’t part of my daily work. Review collected by and hosted on G2.com.

It is having an intelligent assistant built into the remote session makes troubleshooting significantly faster.

Instead of searching manually or guessing causes, Tia analyzes live device performance data and pulls context from past resolved cases to recommend proven fixes, and can even automatically turn those fixes into reusable scripts. It completely streamlines IT supports. Review collected by and hosted on G2.com.

There are several key areas where users and IT professionals frequently note it could improve:

1. Pricing flexibility and transparency.

2. Version mismatch friction.

3. Resource optimization.

4. File transfer usability.

5. Security feature accessibility. Review collected by and hosted on G2.com.

I have to manage 40+ employees’ computers regularly for IT issues, software issues and general employee questions. TeamViewer has been a God send to handle those issues quickly and efficiently. I also work remotely and there is absolutely no lag when accessing my office machine to work remotely. It feels like I am sitting right there in front of my own computer! My only complaint is I didn’t like the new interface at first. But slowly over time I adjusted and things are running smoothly. If you need a robust remote access software TeamViewer is the best purchase you can make. I have been using it for over 6 years and it has never failed me… not even once. Review collected by and hosted on G2.com.

I was not a fan of the new interface. It took me a while to migrate all my PC’s over but once I did things went as smooth as silk. I guess sometimes, when you reach my age you don’t like change! Review collected by and hosted on G2.com.

It is extremely straightforward, easy to install, maintain, use.

Just download the free installer on their website and go! As easy as that.

I deal with 100+ computer from dozens of installation all around the world, and Teamviewer make it extremely easy. From the installation, that do not require installing individual licenses on specific computers, to the use, which if you ever used the free version of Teamviewer, you understand immediately. For complex installation, you can save the Teamviewer ID and password on your account, and different people in your company can have different accesses, making the maintenance of installation a breeze.

To me, Teamviewer is my everyday tool and is a no brainer for anybody that needs to maintain large parks of computers, maintain remote installations etc. I would recommend it to anybody that need to access a computer remotely or want / need to maintain / use any computer remotely. Review collected by and hosted on G2.com.

One little con regarding remote work, the video is not 100% continuous / seamless, meaning if you want to watch a video, there will be lost frames and you will not be able to see it with a good quality, as the use case is not to look at videos remotely but to do work / access a computer. This might sound obvious to users of the software but it is worth mentioning. Also, in the improvement section, I would note that the upload / download feature is mostly for files under 50Mo, for anything above 100-200Mo I would typically upload it somewhere online and use the link to download it outside of Teamviewer. Review collected by and hosted on G2.com.

TeamViewer provides powerful capabilities and intuitive control. I enjoy the file management interface in the agent's client that allows us to copy in and delete technician-use-only files. I also appreciate how easy it is to guide users to download and launch the Quick Support client. Review collected by and hosted on G2.com.

Teamviewer tends to be a bit fragile. Often times, my team will receive errors while attempting to connect to a customer's client that can only be resolved by restarting the agent's TeamViewer client. Inevitably, their client has updated in the background and will not function until manually relaunched in this way. I also have given up on using it as a Remote Desktop. I have not been able to successfully configure access to managed devices with either a dedicated password or 2FA. This is unfortunate because it was my go-to recommendation to customers that need to operate our software remotely (Windows RDP is not feature-rich enough to support all functions of our software). It seems like the latest major update has shifted away from our use case. Review collected by and hosted on G2.com.

TeamViewer makes it easy to remotely connect to an employee's computer and troubleshoot issues in real time. I use it daily to support contact center agents with Workforce Management (WFM) and contact center applications, resolve audio and headset issues, and assist with password resets. Instead of trying to walk someone through technical steps over the phone or chat, I can quickly see the issue, make the necessary changes, and get them back to work. The connection process is straightforward, and it's been a dependable tool for supporting a remote workforce. Review collected by and hosted on G2.com.

The only downside I've experienced is that performance can occasionally be impacted by the user's internet connection, which can cause lag during a remote session. There can also be a slight learning curve for users who have never joined a TeamViewer session before, but once connected, the experience is generally smooth and reliable. Review collected by and hosted on G2.com.

What I like most about TeamViewer is how easy it is to use without feeling overly complicated. I’ve used it for helping friends and family fix issues on their computers, and the connection process is usually quick and smooth. The interface is simple enough that even people who aren’t very tech-savvy can follow along. Review collected by and hosted on G2.com.

One thing I dislike about TeamViewer is that the pricing for premium plans also feels a bit expensive for individual users or small teams.

Another downside is that performance can occasionally lag on slower internet connections, especially during high-quality screen sharing or large file transfers. There are also times when updates or security prompts interrupt quick access, which can be frustrating when you need fast remote support. Review collected by and hosted on G2.com.