SuperOffice CRM Reviews & Product Details

I genuinely feel SuperOffice is one of the smoothest CRM systems I have worked in so far. It is very user friendly, even for beginners, and there is lots of space for different functions, like personal notes or general information. In addition it connects well to other programs, such as GetAccept that we use. Review collected by and hosted on G2.com.

The only thing that doesn't work well is attaching emails as client activities, because if the email is deactivated I can't seem to open them anymore. Probably a user error on my end. Review collected by and hosted on G2.com.

I greatly appreciate the clarity of SuperOffice CRM as it allows me quick access to necessary information. Review collected by and hosted on G2.com.

Error resolution takes a very long time, which is frustrating. Errors should be fixed faster and not seen as future wishes over months or years. Review collected by and hosted on G2.com.

SuperOffice CRM stands out for its intuitive user interface and strong focus on relationship management. It makes it easy to track customer interactions, manage sales pipelines, and keep teams aligned. The seamless integration with email and other tools, along with solid reporting features, helps improve efficiency and maintain a clear overview of customer data. Review collected by and hosted on G2.com.

Some limitations of SuperOffice CRM include a somewhat dated interface compared to newer CRM platforms and limited customization in certain areas. Reporting can feel less flexible for advanced needs, and integrations with third-party tools are not as extensive or seamless as in some competing systems. Additionally, performance can occasionally be slow when handling larger datasets. Review collected by and hosted on G2.com.

I like that SuperOffice CRM organizes everything in one place, making it easy to work with support, sales, and the customer register. I also appreciate the marketing features and the ability to sort contacts into projects or selections for mailings. It's quick to send out mailings, and I get good follow-up with reports on how many people have read the mailing. Review collected by and hosted on G2.com.

Service and project features could be improved and simplified. The initial setup was quite complex because we wanted to incorporate a lot of custom features on our account, so it took a while. Review collected by and hosted on G2.com.

It provides an overview of our customers, along with all of our engagement with them. Review collected by and hosted on G2.com.

Sometimes integrations can be difficult to set up, but they offer a lot of integration options. Review collected by and hosted on G2.com.

User-friendliness, intuitive design, customizable interface Review collected by and hosted on G2.com.

There are no negative points so far... Review collected by and hosted on G2.com.

Besides being a CRM system, SuperOffice offers functionalities beyond standard CRM-package features.

We are able to build custom dashboards and marketing flows/automations to automate recurring tasks and gain deeper insights in our account management and customers.

The ease of use is one of the positive aspects of SuperOffice. When onboarding new employees we are able to get them up to speed with the system in a few hours. No long training or explanation necesarry, a quick tour and the new colleague is able to use the basic functions of the system.

SuperOffice is keeping up with technical developments in the field, we see a lot of updates in functionalities and expanding their services. Review collected by and hosted on G2.com.

Sometimes support of consultants for custom made functions or projects takes long to be planned and executed. Review collected by and hosted on G2.com.

We have been working with SuperOffice since 2006. Over the years, we have always received excellent support and assistance from SuperOffice, both when it comes to usability questions and new features. I hvae done some integrations with other software, that works very well. SuperOffice is increasingly at the forefront in terms of functionality and graphical user interface. Review collected by and hosted on G2.com.

What is challenging with SuperOffice is the pricing structure and, despite adopting a modern approach to handling licenses per user, in practice it turns out that certain licenses must be purchased for the entire company rather than for individual users. I consider that a limitation. Review collected by and hosted on G2.com.

The customer overview, integration possibilities and marketing Review collected by and hosted on G2.com.

The sales oriented universe were missing terms and usabilities oriented towards member based organisations, that are advising customers more than selling products. Review collected by and hosted on G2.com.

Superoffice is a great way to record all correspondence with customers, potential customers, and suppliers, and to be able to retrieve it whenever needed. Review collected by and hosted on G2.com.

I used to have to enter a lot of data for new customers, but now, with AI, much of that information is already filled in automatically. Review collected by and hosted on G2.com.