There are lots of possibilities to adapt it to our use. The search, filter and group is great for retrieving mails and topics. We are using projects to keep track of a lot of administration subjects as well. Also IMS-document administration is done via projects. The customer service support is also great! Review collected by and hosted on G2.com.

Sometimes it slows down for no apparent reason :( Also, it’s not possible to search within the content of documents and emails. Review collected by and hosted on G2.com.

Easy to use, flexible support and an the easiness of keeping a CRM sorted and clean. The possibility to merge contacts and companies are super for everyone working in a CRM. Review collected by and hosted on G2.com.

We do have some issues with integrations with webtools and our contract management system. We get error messages, and would have to download the integrations all over again. Review collected by and hosted on G2.com.

I particularly appreciate the service of our consultant Klaus as well as the friendliness and helpfulness of our contacts. Working with the CRM system is also pleasant and straightforward. Our requests for integrations are always addressed, and every effort is made to implement them as well as possible in the system. Furthermore, I have never had problems with long loading times, disruptions, or anything similar. Review collected by and hosted on G2.com.

It may sound silly, but I really can't think of anything right now. Review collected by and hosted on G2.com.

I particularly appreciate the low-code capabilities of SuperOffice CRM, which allow us to customize the software to our needs. The ability to automate processes, such as automated assignment to responsible parties or preventing a contact from being neglected, is very beneficial for us. The tool is user-friendly and easy to understand. The consultants during the introduction were great, which made it very easy for us to get started. It's nice how we can replace many of our previous tools and consolidate everything into one tool, giving us a holistic view of our customer relationships and sales cycles. Review collected by and hosted on G2.com.

The interfaces in SuperOffice CRM could be improved. I wish for more native interfaces so that I don't have to rely on third-party tools to handle everything. Although the community ensures that there are tools, it would be helpful if there were more direct integrations. Review collected by and hosted on G2.com.

Superoffice is easy to learn for users. GUI is clean and intuitive. The integration with MS Office lets the user be in control of what and how to create and archive documents.

The support from Superoffice is very good. I have used Superoffice since 1997 but have sometimes been forced to use other CRM systems. I will stick to Superoffice. Review collected by and hosted on G2.com.

Cloud version is a bit slow in updating the browser and there is a tendency to open new tabs. Review collected by and hosted on G2.com.

- Request Tool (management of tickets in Customer Service, Marketing, and Sales) as well as the

- Marketing Module (campaigns, templates, new flows).

- Professional support by Fabio Review collected by and hosted on G2.com.

The event management area is not yet optimally integrated in the marketing tool. Although SuperOffice CRM is constantly evolving, the topic of "AI" has not yet been considered as desired. Review collected by and hosted on G2.com.

Customer-friendly interface with extensive features, dynamic product development with strategic planning focused on clear objectives, always oriented towards customer desires, quick and professional response from support teams, well-understood and experienced account managers, ... Review collected by and hosted on G2.com.

Sometimes new bugs with quick updates, fixes don't run simultaneously, only from my own experience Review collected by and hosted on G2.com.

I really like the simple, intuitive interface of SuperOffice CRM. The handling is straightforward, and I can easily export various selections from the database information. The ability to create impressions of the recorded customer data in a personal way and reuse these selections internally works particularly well. Review collected by and hosted on G2.com.

I think a possible area of improvement for SuperOffice CRM is the ability to automatically conduct quality checks or duplicate checks during data entry. It's something that could make the process smoother and more efficient. Review collected by and hosted on G2.com.

It is absolutely essential to first define the needs. Whether you are looking for a pure CRM system or a tool for stakeholder and contract management, SO is definitely recommended. The simplicity and scope of possibilities are truly a great advantage of SO. As a pure contract management tool, there are other alternatives that are more focused on this than SO, but by combining communication, documentation and contracts, SO is an extremely useful tool. SO has given Flytoget significant added value, both as a CRM system and as a tool for stakeholder and contract management. Review collected by and hosted on G2.com.

I miss the ability to search for text in documents, not just metadata.

It could also have been easier to set up notifications on custom date fields, without using consultants to set this up. That said, it is both quick and relatively inexpensive to have such special solutions set up by SO. Review collected by and hosted on G2.com.

Modular solution you can adjust to your needs. Outstanding support / Key Account follow-up Review collected by and hosted on G2.com.

Dashboard builder when you need to create a new tile or rearrange the existing ones. Absolutely horrible. Either SO developers have a trick, either they have never tested the feature... Review collected by and hosted on G2.com.