--- title: SuperOffice CRM Reviews meta\_title: 'SuperOffice CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 177 reviews by the users' company size, role or industry to find out how SuperOffice CRM works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 177 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### SuperOffice CRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** in SuperOffice CRM, highlighting its intuitive navigation and customizable features. [(31 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229462&qs=pros-and-cons#reviews) Users find SuperOffice CRM to be **very intuitive** , making it easy to navigate and manage company communications. [(13 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1228442&qs=pros-and-cons#reviews) Users highly value the **quick and helpful customer support** provided by SuperOffice CRM, enhancing their overall experience. [(12 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229719&qs=pros-and-cons#reviews) Users value the **helpful support** of SuperOffice CRM, appreciating the quick response and effective communication from the teams. [(11 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229029&qs=pros-and-cons#reviews) Users highlight the **user-friendly design** of SuperOffice CRM, making customer management intuitive and efficient. [(11 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229882&qs=pros-and-cons#reviews) Users face **persistent bugs** in SuperOffice CRM, particularly with the Android app and slow updates for fixes. [(5 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229354&qs=pros-and-cons#reviews) Users find the **time-consuming onboarding process** cumbersome, making it hard to integrate addons efficiently. [(5 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=2320991&qs=pros-and-cons#reviews) Users face **integration issues** with SuperOffice CRM, lacking connections to essential secondary systems and encountering bugs on Android. [(4 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=2016996&qs=pros-and-cons#reviews) Users desire the addition of **missing features** in SuperOffice CRM, hindering marketing functionality and overall user experience. [(4 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229747&qs=pros-and-cons#reviews) Users experience **connectivity issues** with SuperOffice CRM, leading to delays and complications during document editing and uploads. [(3 mentions)](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=2273940&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SuperOffice CRM ##### 1. Ease of Use Users praise the **ease of use** in SuperOffice CRM, highlighting its intuitive navigation and customizable features. [ See 31 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229462&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "SuperOffice: Custom Dashboards & Automations Beyond Standard CRM" What do you like about SuperOffice CRM? Besides being a CRM system, SuperOffice offers functionalities beyond standard CRM-package features. We are able to build custom dashboards and marke ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive Document Management with Clear Company Communication Tracking" What do you like about SuperOffice CRM? Very intuitive to use. You can collect all documents for the same company, and you can also see what is communicated with each person within that comp ##### 2. Intuitive Users find SuperOffice CRM to be **very intuitive** , making it easy to navigate and manage company communications. [ See 13 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1228442&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive Document Management with Clear Company Communication Tracking" What do you like about SuperOffice CRM? Very intuitive to use. You can collect all documents for the same company, and you can also see what is communicated with each person within that comp PD Patrick d. Mid-Market (51-1000 emp.) 4.0/5 "Easy, Intuitive CRM with Lots of Options and Friendly Support" What do you like about SuperOffice CRM? SuperOffice is easy to use, it works quite intuitive. SuperOffice itself already contains a lot of possibilities, but there are also a lot of custom m ##### 3. Customer Support Users highly value the **quick and helpful customer support** provided by SuperOffice CRM, enhancing their overall experience. [ See 12 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229719&qs=pros-and-cons#reviews) See Related User Reviews LV Loes v. Small-Business (50 or fewer emp.) 4.5/5 "Very friendly userinterface and easy to work with." What do you like about SuperOffice CRM? Accurate Sales and Marketing insight. Data driven actual results. User Friendly Interface. Very good consultancy and assistance from the Eindhoven of ![Marije R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marije R.") MR Marije R. 4.5/5 "Effortlessly Customizable and User-Friendly CRM" What do you like about SuperOffice CRM? I use SuperOffice CRM to record all of our customer information, including all the contact moments and visits, and it integrates with ValidSign for se ##### 4. Helpful Users value the **helpful support** of SuperOffice CRM, appreciating the quick response and effective communication from the teams. [ See 11 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229029&qs=pros-and-cons#reviews) See Related User Reviews LV Loes v. Small-Business (50 or fewer emp.) 4.5/5 "Very friendly userinterface and easy to work with." What do you like about SuperOffice CRM? Accurate Sales and Marketing insight. Data driven actual results. User Friendly Interface. Very good consultancy and assistance from the Eindhoven of ![Marije R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marije R.") MR Marije R. 4.5/5 "Effortlessly Customizable and User-Friendly CRM" What do you like about SuperOffice CRM? I use SuperOffice CRM to record all of our customer information, including all the contact moments and visits, and it integrates with ValidSign for se ##### 5. User-Friendly Users highlight the **user-friendly design** of SuperOffice CRM, making customer management intuitive and efficient. [ See 11 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229882&qs=pros-and-cons#reviews) See Related User Reviews LV Loes v. Small-Business (50 or fewer emp.) 4.5/5 "Very friendly userinterface and easy to work with." What do you like about SuperOffice CRM? Accurate Sales and Marketing insight. Data driven actual results. User Friendly Interface. Very good consultancy and assistance from the Eindhoven of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Complete, Customizable CRM with Easy Navigation and Fast, Helpful Support" What do you like about SuperOffice CRM? You have the complete CRM within one systems (sales, service and marketing) and you can collaborate throughout the whole company between departments. ### 5 Cons or Disadvantages of SuperOffice CRM ##### 1. Bugs Users face **persistent bugs** in SuperOffice CRM, particularly with the Android app and slow updates for fixes. [ See 5 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "It manager" What do you dislike about SuperOffice CRM? Some changes and bugs take a lot of time to be released ![Bart v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart v.") BV Bart v. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, great UI" What do you dislike about SuperOffice CRM? Some are experiencing some issues with the mobile version of the application. Not a big issue. Ai feature didn’t really work as great. ##### 2. Time-Consuming Users find the **time-consuming onboarding process** cumbersome, making it hard to integrate addons efficiently. [ See 5 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=2320991&qs=pros-and-cons#reviews) See Related User Reviews LV Loes v. Small-Business (50 or fewer emp.) 4.5/5 "Very friendly userinterface and easy to work with." What do you dislike about SuperOffice CRM? Continuously have to fill in data. Updating personal profiles of employers within customers contacts. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "SuperOffice: Custom Dashboards & Automations Beyond Standard CRM" What do you dislike about SuperOffice CRM? Sometimes support of consultants for custom made functions or projects takes long to be planned and executed. ##### 3. Integration Issues Users face **integration issues** with SuperOffice CRM, lacking connections to essential secondary systems and encountering bugs on Android. [ See 4 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=2016996&qs=pros-and-cons#reviews) See Related User Reviews ![Maurits B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maurits B.") MB Maurits B. Enterprise (\> 1000 emp.) 4.5/5 "Effective, efficient, central" What do you dislike about SuperOffice CRM? There are no connections to secondary systems we use NS Nicolas S. Enterprise (\> 1000 emp.) 4.5/5 "Interesting morning" What do you dislike about SuperOffice CRM? No integration with our operational system provider ##### 4. Missing Features Users desire the addition of **missing features** in SuperOffice CRM, hindering marketing functionality and overall user experience. [ See 4 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=1229747&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Get Started, Simple and Smooth Experience" What do you dislike about SuperOffice CRM? It could use some features that big brothers have, but not def necessary ![Celine V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celine V.") CV Celine V. Mid-Market (51-1000 emp.) 5.0/5 "SuperOffice, Fan-Favorite Tool" What do you dislike about SuperOffice CRM? I would like to see an enhancement in SuperOffice CRM where pictures could be added, specifically to display labels of SKUs on customer cards. ##### 5. Connectivity Issues Users experience **connectivity issues** with SuperOffice CRM, leading to delays and complications during document editing and uploads. [ See 3 mentions ](https://www.g2.com/products/superoffice-crm/reviews?filters%5Bsentiment_snippet%5D=2273940&qs=pros-and-cons#reviews) See Related User Reviews PD Patrick d. Mid-Market (51-1000 emp.) 4.0/5 "Easy, Intuitive CRM with Lots of Options and Friendly Support" What do you dislike about SuperOffice CRM? SuperOffice uses a feature called webtools which connects your device with SuperOffice online which in turn makes editing and uploading documents poss ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Company with many potential clients" What do you dislike about SuperOffice CRM? The times it has network issues with delay as a result ![Pär G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pär G.") PG Pär G. Marknads- och säljansvarig Small-Business (50 or fewer emp.) 9/16/2023 "Intuitive and great support" 5/5 What do you like best about SuperOffice CRM? Superoffice is easy to learn for users. GUI is clean and intuitive. The integration with MS Office lets the user be in control of what and how to create and archive documents. The support from Superoffice is very good. I have used Superoffice since 1997 but have sometimes been forced to use other CRM systems. I will stick to Superoffice. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? Cloud version is a bit slow in updating the browser and there is a tendency to open new tabs. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? Never forget a customer! For every customer interaction, plan the next activity in Superoffice. This is basic, but very hard to achieve by using Excel, Outlook, Teams, and other home-brewed solutions. With a very simple structure, resources can be planned and effectiveness can be analyzed. Review collected by and hosted on G2.com. Show More Response from Ragnhild Sheehan of SuperOffice CRM [Editedit](https://www.g2.com/survey_responses/superoffice-crm-review-8622654/official_response/edit) Thank you so much for your review, Pär! We love hearing that you have used SuperOffice since 1997, and will continue sticking to it! We couldn't agree more that the benefit of a CRM is that you never forget a customer. At the end of the day, it's all about your customer relationships. I will take your feedback to our team. We promise to keep working to improve your user experience. Thank you! 7/9/2026 Current UserValidated ReviewerSource: Organic ÅP Åge P. Chief Compliance Officer Mid-Market (51-1000 emp.) 6/17/2026 "Simple, Versatile CRM and Contract Management with SO" 5/5 What do you like best about SuperOffice CRM? It is absolutely essential to first define the needs. Whether you are looking for a pure CRM system or a tool for stakeholder and contract management, SO is definitely recommended. The simplicity and scope of possibilities are truly a great advantage of SO. As a pure contract management tool, there are other alternatives that are more focused on this than SO, but by combining communication, documentation and contracts, SO is an extremely useful tool. SO has given Flytoget significant added value, both as a CRM system and as a tool for stakeholder and contract management. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? I miss the ability to search for text in documents, not just metadata. It could also have been easier to set up notifications on custom date fields, without using consultants to set this up. That said, it is both quick and relatively inexpensive to have such special solutions set up by SO. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? Flytoget has two SO installations: CRM (sales and customer management) and stakeholder and contract management. Two different needs. SO is set up somewhat differently. In both cases, SO plays an important role for us. We achieve significant efficiency that requires little and secures our needs, without being dependent on individuals.SO helps us secure the company's intellectual capital. This means we become less vulnerable to individuals. SO is easy to use for the vast majority of people who contribute data. It takes a little more to get everyone involved in extracting useful data. To succeed, you depend on system owners who are quick to adapt to new requests, as well as being drivers for frequent use. Review collected by and hosted on G2.com. Show More Response from Ragnhild Sheehan of SuperOffice CRM [Editedit](https://www.g2.com/survey_responses/superoffice-crm-review-12971029/official_response/edit) Thank you for sharing your detailed feedback on SuperOffice CRM. We are thrilled to hear that you find our platform simple, versatile, and valuable for your needs at Flytoget. We appreciate your suggestions for improvements, and I have passed it on to our team. Your input is valuable as we continuously strive to enhance our services. If you have any further suggestions, or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that SuperOffice CRM continues to meet and exceed your expectations. Thank you for choosing SuperOffice! Validated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Small-Business (50 or fewer emp.) 6/12/2026 "All Customer Interactions in One Place—Linked Communication Saves Time" 4.5/5 What do you like best about SuperOffice CRM? It brings together all customer-related information in one place. It gives a clear and structured overview of customer interactions. We use the Requests module extensively, and one of the biggest advantages is how all communication—emails, internal notes, and status updates—is automatically linked to each case. This gives a complete history in one view, which saves a significant amount of time compared to searching through inboxes or separate systems. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? The search and filtering functions could be more intuitive when handling larger datasets, to make it easier to quickly find specific cases or information. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? Before implementing SuperOffice CRM, we struggled with having customer cases spread across individual inboxes, which made it difficult to get a clear overview of workload and case status. It also created a dependency on specific individuals—if someone was absent, it was hard to pick up their cases, and there was a risk that requests would be delayed or missed. With SuperOffice, all cases are now handled in a centralized case management system. We have a clear overview of the total volume of cases, their status, and priorities in one place. This means that nothing gets stuck in a personal inbox, and cases are always visible to the team. As a result, we can now easily redistribute work and take over cases when a colleague is unavailable, which has significantly improved both flexibility and continuity. This has led to faster response times, reduced risk of missed cases, and a more efficient workflow overall. This has saved us several hours each week in coordination and follow-up, while also improving team collaboration and service quality. Review collected by and hosted on G2.com. Show More Response from Ragnhild Sheehan of SuperOffice CRM [Editedit](https://www.g2.com/survey_responses/superoffice-crm-review-12952227/official_response/edit) It's fantastic to hear how SuperOffice CRM has helped centralize your case management system, providing a clear overview of workload, status, and priorities in one place. We're glad to hear about the improvements in flexibility, continuity, response times, and team collaboration, resulting in several hours saved each week. We are taking note of your feedback for improvements on filtering functionality. Thank you for your continued trust in SuperOffice! Current UserValidated ReviewerSource: Organic BS Bart S. Customer Service Coordinator Small-Business (50 or fewer emp.) 4/21/2026 "Strong Customer Service Ticketing for an Efficient Workflow" 4/5 What do you like best about SuperOffice CRM? What we appreciate most about SuperOffice CRM is its strong functionality from a customer service perspective. The ticketing system provides a clear, structured and reliable way to handle customer inquiries and issues, and supports an efficient and consistent workflow for the service team. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? The only functionality we currently miss in SuperOffice CRM is a built-in spam filter for incoming tickets. Aside from that, we are very satisfied with the platform. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? SuperOffice CRM helps us solve several key challenges related to customer service and information management. It provides a central platform to register, track and resolve customer inquiries efficiently, ensuring that no request is overlooked and that response times remain consistent. The ticketing system brings structure and transparency to the customer service process, which greatly benefits both the team and the customer. Review collected by and hosted on G2.com. Show More Response from Alex Kronenberg of SuperOffice CRM [Editedit](https://www.g2.com/survey_responses/superoffice-crm-review-12661378/official_response/edit) Thank you so for your positive review, Bart! We are so glad to hear how our solution helps to solve some important challenges for your business. We're also pleased to let you know that built-in spam management for Service requests is coming soon in SuperOffice 12.0 - this will enable service teams to identify and remove spam requests directly in SuperOffice without workarounds, scripts, or third-party tools. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Werner R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Werner R.") WR Werner R. Geschäftsführer Small-Business (50 or fewer emp.) 6/25/2026 "SuperOffice: Easy Start and Quick Acceptance in the Team" 5/5 What do you like best about SuperOffice CRM? Although the functionality of SuperOffice has been greatly expanded in recent years, the entry for newcomers is very easy. After just a few minutes of familiarization, the "newcomer" already benefits from working with SuperOffice. Therefore, the frustration is very low and the acceptance of the software is very high. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? Innovations should not only be communicated in English, but also in German. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? All employees are up-to-date in real-time regarding the customer. This saves several hours weekly on unnecessary searches and internal coordination processes. Review collected by and hosted on G2.com. Show More Response from Ragnhild Sheehan of SuperOffice CRM [Editedit](https://www.g2.com/survey_responses/superoffice-crm-review-13029474/official_response/edit) It's great to hear that adaption has been so fast and that SuperOffice CRM has helped your team stay up-to-date in real-time, and save time on unnecessary searches and internal coordination processes. Thank you very much for sharing your experience! I will bring your feedback to our team. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated NP Nino P. Mid-Market (51-1000 emp.) 4/15/2026 "Effortless CRM Setup with Comprehensive Insights" 5/5 What do you like best about SuperOffice CRM? I use SuperOffice CRM to track, plan, and monitor our sales efforts. It's easy to work with and gives me all the details I need to understand sales versus budget and ensure our sales team is making the right moves. I appreciate that it allows me to track both sales and our actions towards customers, as well as follow our pipeline, providing the facts I need. SuperOffice offers much more information and is easier to work with compared to the previous solution we used, plus it integrates with GetAccept. The initial setup was incredibly easy, more so than I expected, and overall, I am super satisfied. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? Nothing per today Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? I use SuperOffice CRM to track, plan, and monitor sales efforts. It provides detailed customer interaction tracking and helps assess our sales team's performance. It's also easier to work with than our previous system and integrates with GetAccept for quotations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christin M.") CM Christin M. Sales Consultant Mid-Market (51-1000 emp.) 5/11/2026 "Intuitive, efficient CRM backed by professional support" 5/5 What do you like best about SuperOffice CRM? The system is intuitive and easy to use, which makes our sales and customer follow‑up more efficient. In addition, the SuperOffice team is professional, service‑minded and quick to help whenever we have questions or need support. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? Some features can feel a bit advanced at first - and it may take some time to fully utilize all functionality. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? SuperOffice CRM helps us manage our sales pipeline and customer follow-up in one place, and it helps us keep all the information and documentation we need. It makes it easier for us to work efficiently and consistently with our sales process. Review collected by and hosted on G2.com. Show More Response from Ragnhild Sheehan of SuperOffice CRM [Editedit](https://www.g2.com/survey_responses/superoffice-crm-review-12789450/official_response/edit) Thank you for the feedback! We're glad to hear that you find SuperOffice CRM intuitive and efficient, and that our team provides professional support. We understand that some features may feel advanced at first, but we're here to help you fully utilize all the functionality. You can always contact us for trainings, or tutorial content about specific themes. Thank you for sharing your experience! Current UserValidated ReviewerSource: Organic RG Ralf G. Contractmanager Mid-Market (51-1000 emp.) 2/16/2026 "Consistent Tender Workflows and Easy Handover with the Project Guide" 4.5/5 What do you like best about SuperOffice CRM? By using the project guide, we ensure internally that the same steps are consistently followed throughout the tender process, and that tender coordination can be easily handed over to other colleagues when needed. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? If you’ve saved a contract document with the wrong date, it isn’t easy to fix. You have to delete the document and then save it again with the correct date. Having an option to edit or correct the date after saving would be extremely helpful, especially when you’re adding a large number of documents. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? SuperOffice has introduced an adaptation dashboard that’s been extremely helpful for us during the implementation phase, as it lets us keep a close eye on progress. With that visibility, I can focus my attention on the colleagues who need a bit of extra support to adopt the SuperOffice workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/7/2026 "Easy handling, strong customization & fast support" 4/5 What do you like best about SuperOffice CRM? I like the simple handling and the wide range of customization options. For example, our training sessions could be integrated and managed via the dashboards through projects. The support always responds very quickly and solution-oriented. AI is expandable and so far it's more about being able to say it's with AI. Performance is good. Little downtime of the servers. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? The marketing tool could be revised. Additional import options or form functions would be helpful to use them, for example, for seminar registrations. (Also with multiple participants per form) Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? Newsletter Marketing. Strategic marketing based on customer interests or past participation in projects (trainings). This allows for targeted communication with prospects. Data analyses can be conducted using selections. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Susanne S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susanne S.") SS Susanne S. Försäljning Small-Business (50 or fewer emp.) 4/1/2026 "The CRM That Outperforms the Competition" 5/5 What do you like best about SuperOffice CRM? SuperOffice CRM is a simple, well-structured system that’s easy to use. It provides a clear overview and makes it possible for a sales or business organization to capture, store, and access everything they need about both prospects and customers in one place. The drag-and-drop interface saves me hours each week. To be able to create your own Word templates and saving them on each prospect/customer, that also fetches prices and allowes you to set clear limits on the discounts sales teams can give. Possibility to insert fields you are in need of for each business and put it in a dashboard i most helpful. For me, the biggest advantage is having a sharp and efficient system for managing both prospects and existing customers. It helps keep things organized and supports a more effective way of working. Review collected by and hosted on G2.com. What do you dislike about SuperOffice CRM? Based on my experience, I have nothing negative to say. As with any system, it’s a case of ‘garbage in, garbage out’—everyone needs to use it consistently and follow the company’s defined structure to get the best results. I have tried most of the major systems, such as HubSpot CRM, Upsales CRM, Salesforce, Lime CRM, etc., and for me, SuperOffice CRM is the one that beats them all. Review collected by and hosted on G2.com. What problems is SuperOffice CRM solving and how is that benefiting you? For me, SuperOffice CRM solves a very real problem I’ve seen in many organizations—scattered information, lack of structure, and poor follow-up. I’ve worked in sales for many years, and without a clear system, things easily fall through the cracks. With SuperOffice, everything is gathered in one place. I get full visibility of both prospects and customers, and it becomes much easier to stay organized and focus on the right opportunities. What I really appreciate is how it creates structure. It helps not only me, but the entire sales organization, to work in a consistent way and follow the same processes. The biggest benefit for me is control and efficiency. I spend less time on administration and more time on actual sales, while also improving the quality of our customer relationships. In short, it helps me work smarter, stay on top of my pipeline, and achieve better results. Review collected by and hosted on G2.com. 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