SuperOffice CRM Reviews & Product Details

SuperOffice is a leading European CRM provider, guided by our mission to be Europe’s most loved CRM. We help growing businesses build valuable, effortless customer relationships with our award-winning CRM platform for sales, marketing and customer service. Tailored specifically for B2B professionals, SuperOffice equips organizations with the necessary tools and insights to effectively understand and respond to customer needs. Available on both desktop and mobile platforms, this CRM solution streamlines the customer journey, enhances personalized communication, and ultimately boosts customer satisfaction, regardless of location. SuperOffice CRM is particularly beneficial for sales teams, marketing departments, and customer service representatives. These professionals require a centralized platform to manage interactions and data, making SuperOffice an ideal choice for organizations aiming to improve productivity and prioritize customer engagement. The software supports a wide range of use cases, including tracking sales leads, managing marketing campaigns, providing customer support, and analyzing customer feedback, making it an essential tool for any organization focused on a customer-centric approach. Key features of SuperOffice CRM include robust contact management, sales automation, and advanced reporting capabilities. The contact management system allows users to efficiently store and organize customer information, ensuring easy access to crucial data when needed. Sales automation tools streamline the sales process by automating repetitive tasks, enabling sales professionals to concentrate on relationship-building rather than administrative duties. Additionally, the reporting features deliver valuable insights into customer behavior and sales performance, empowering teams to make informed, data-driven decisions. The Board view feature allows sales representatives and managers to maintain an overview of all sales activities, facilitating quicker sales cycles. For marketers, SuperOffice CRM enhances the customer journey through automated lead management and workflows, utilizing smart triggers to optimize marketing efforts. The platform also supports AI-powered content creation, enabling users to generate personalized images, copy, and calls-to-action (CTAs). This capability allows marketers to strengthen relationships and maintain effective communication at every customer touchpoint. Service teams can leverage SuperOffice CRM to provide efficient and consistent support by unifying customer information and interaction history. The organized request management system categorizes inquiries clearly, speeding up response times. Features such as autoreplies and response templates further enhance communication efficiency, while built-in reporting and analytics offer insights to continuously improve service quality. SuperOffice CRM stands out as a versatile and powerful tool that addresses the diverse needs of businesses looking to enhance their customer relationships.

Seller

SuperOffice AS

Discussions

SuperOffice CRM Community

Languages Supported

Danish, German, English, Finnish, Dutch, Norwegian, Swedish

Solution Type

All-in-One

Overview by

Trine Andreassen

Pricing

Pricing provided by SuperOffice CRM.

Starter

€45.00

1 User Per Month

View More Pricing Information

SuperOffice CRM Integrations

(34)

Verified by SuperOffice CRM

Show More Integrations

G2 reviews are authentic and verified.

Here's how.

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

6/12/2026

"All Customer Interactions in One Place—Linked Communication Saves Time"

4.5/5

What do you like best about SuperOffice CRM?

It brings together all customer-related information in one place. It gives a clear and structured overview of customer interactions.

We use the Requests module extensively, and one of the biggest advantages is how all communication—emails, internal notes, and status updates—is automatically linked to each case. This gives a complete history in one view, which saves a significant amount of time compared to searching through inboxes or separate systems. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

The search and filtering functions could be more intuitive when handling larger datasets, to make it easier to quickly find specific cases or information. Review collected by and hosted on G2.com.

What problems is SuperOffice CRM solving and how is that benefiting you?

Before implementing SuperOffice CRM, we struggled with having customer cases spread across individual inboxes, which made it difficult to get a clear overview of workload and case status. It also created a dependency on specific individuals—if someone was absent, it was hard to pick up their cases, and there was a risk that requests would be delayed or missed.

With SuperOffice, all cases are now handled in a centralized case management system. We have a clear overview of the total volume of cases, their status, and priorities in one place. This means that nothing gets stuck in a personal inbox, and cases are always visible to the team.

As a result, we can now easily redistribute work and take over cases when a colleague is unavailable, which has significantly improved both flexibility and continuity. This has led to faster response times, reduced risk of missed cases, and a more efficient workflow overall.

This has saved us several hours each week in coordination and follow-up, while also improving team collaboration and service quality. Review collected by and hosted on G2.com.

Response from Ragnhild Sheehan of SuperOffice CRM

edit

It's fantastic to hear how SuperOffice CRM has helped centralize your case management system, providing a clear overview of workload, status, and priorities in one place. We're glad to hear about the improvements in flexibility, continuity, response times, and team collaboration, resulting in several hours saved each week. We are taking note of your feedback for improvements on filtering functionality.

Thank you for your continued trust in SuperOffice!

Verified User

Small-Business (50 or fewer emp.)

8/24/2026

"Versatile and Adaptable for SMEs"

4.5/5

What do you like best about SuperOffice CRM?

I find the SuperOffice CRM user interface very simple, which allows me to effortlessly set specific things that are important to us. The variety of add-ons and interfaces, especially the integration in the Outlook calendar, is really practical as it facilitates scheduling for the field service. Additionally, SuperOffice CRM offers the advantage of having customer data centrally located in one place, which simplifies operation and makes it accessible from anywhere through the cloud environment. I particularly appreciate the regular exchange with experienced professionals in Switzerland, who continuously provide us with valuable tips, and the constant development of the product, which always addresses our needs. Moreover, the interface to Microsoft 365 is very practical for field service planning. The versatility and adaptability of the system to our processes, as well as the better overview of our customer and visit data, are also major plus points. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

I find that the mobile app is still a bit slow, especially the calendar. When you have several appointments, it loads rather slowly, at least on our smartphones. Additionally, it would be useful if visit reports could be directly deposited in SuperOffice for the respective customers via voice input or by an AI agent, to speed up reporting after a visit, especially on the go. Review collected by and hosted on G2.com.

What problems is SuperOffice CRM solving and how is that benefiting you?

SuperOffice CRM simplifies the central management of our customer data. The cloud environment allows field service access from anywhere and facilitates operation. The openness allows for adjustments, and we efficiently use internal statistics. Integration into the Outlook calendar improves the visibility of field service appointments. Review collected by and hosted on G2.com.

Nils H.

Senior Customer Service Tools

Small-Business (50 or fewer emp.)

10/7/2026

"Clear and versatile – greatly eases everyday life"

4.5/5

What do you like best about SuperOffice CRM?

The clarity and versatility. It greatly eases everyday life. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

Many bugs and long wait times until issues are resolved. Often needs to be escalated to the responsible party. Review collected by and hosted on G2.com.

Bart S.

Customer Service Coordinator

Small-Business (50 or fewer emp.)

4/21/2026

"Strong Customer Service Ticketing for an Efficient Workflow"

4/5

What do you like best about SuperOffice CRM?

What we appreciate most about SuperOffice CRM is its strong functionality from a customer service perspective. The ticketing system provides a clear, structured and reliable way to handle customer inquiries and issues, and supports an efficient and consistent workflow for the service team. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

The only functionality we currently miss in SuperOffice CRM is a built-in spam filter for incoming tickets. Aside from that, we are very satisfied with the platform. Review collected by and hosted on G2.com.

What problems is SuperOffice CRM solving and how is that benefiting you?

SuperOffice CRM helps us solve several key challenges related to customer service and information management. It provides a central platform to register, track and resolve customer inquiries efficiently, ensuring that no request is overlooked and that response times remain consistent. The ticketing system brings structure and transparency to the customer service process, which greatly benefits both the team and the customer. Review collected by and hosted on G2.com.

Response from Alex Kronenberg of SuperOffice CRM

edit

Thank you so for your positive review, Bart! We are so glad to hear how our solution helps to solve some important challenges for your business. We're also pleased to let you know that built-in spam management for Service requests is coming soon in SuperOffice 12.0 - this will enable service teams to identify and remove spam requests directly in SuperOffice without workarounds, scripts, or third-party tools.

Martin G.

Small-Business (50 or fewer emp.)

9/21/2026

"Great Dashboard with Potential for Future Enhancements"

4/5

What do you like best about SuperOffice CRM?

I like the dashboard overview in SuperOffice CRM, as it helps me keep track of everything in an organized way. I'm also interested in the future connection to ChatGPT, even though it's not available right now. I found the initial setup of SuperOffice CRM to be very easy, which was a relief. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

I don't like that the connection to ChatGPT is closed. Having it open would save us a lot of time in sales. Review collected by and hosted on G2.com.

Lucas R.

Mid-Market (51-1000 emp.)

8/24/2026

"Versatile and Easily Configurable"

5/5

What do you like best about SuperOffice CRM?

I like that SuperOffice CRM serves as a central communication platform with the customer and allows interactions to be stored. It is open and responsive to individual solutions, meaning it adapts to both our needs and those of our customers. The initial setup was also very simple, which I greatly appreciate. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

I find the response time in project implementation unsatisfactory. Review collected by and hosted on G2.com.

Werner R.

Geschäftsführer

Small-Business (50 or fewer emp.)

6/25/2026

"SuperOffice: Easy Start and Quick Acceptance in the Team"

5/5

What do you like best about SuperOffice CRM?

Although the functionality of SuperOffice has been greatly expanded in recent years, the entry for newcomers is very easy. After just a few minutes of familiarization, the "newcomer" already benefits from working with SuperOffice. Therefore, the frustration is very low and the acceptance of the software is very high. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

Innovations should not only be communicated in English, but also in German. Review collected by and hosted on G2.com.

Response from Ragnhild Sheehan of SuperOffice CRM

edit

It's great to hear that adaption has been so fast and that SuperOffice CRM has helped your team stay up-to-date in real-time, and save time on unnecessary searches and internal coordination processes. Thank you very much for sharing your experience! I will bring your feedback to our team.

Verified User in Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

10/6/2026

"Flexible and Continuously Improving"

4/5

What do you like best about SuperOffice CRM?

I appreciate the flexibility to adjust the system to our needs, along with the continuous improvements over time. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

There are some minor things about the UI that could use improvement. Review collected by and hosted on G2.com.

Nino P.

Mid-Market (51-1000 emp.)

4/15/2026

"Effortless CRM Setup with Comprehensive Insights"

5/5

What do you like best about SuperOffice CRM?

I use SuperOffice CRM to track, plan, and monitor our sales efforts. It's easy to work with and gives me all the details I need to understand sales versus budget and ensure our sales team is making the right moves. I appreciate that it allows me to track both sales and our actions towards customers, as well as follow our pipeline, providing the facts I need. SuperOffice offers much more information and is easier to work with compared to the previous solution we used, plus it integrates with GetAccept. The initial setup was incredibly easy, more so than I expected, and overall, I am super satisfied. Review collected by and hosted on G2.com.

What do you dislike about SuperOffice CRM?

Nothing per today Review collected by and hosted on G2.com.