SuperOffice CRM Reviews & Product Details

The system is intuitive and easy to use, which makes our sales and customer follow‑up more efficient. In addition, the SuperOffice team is professional, service‑minded and quick to help whenever we have questions or need support. Review collected by and hosted on G2.com.

Some features can feel a bit advanced at first - and it may take some time to fully utilize all functionality. Review collected by and hosted on G2.com.

By using the project guide, we ensure internally that the same steps are consistently followed throughout the tender process, and that tender coordination can be easily handed over to other colleagues when needed. Review collected by and hosted on G2.com.

If you’ve saved a contract document with the wrong date, it isn’t easy to fix. You have to delete the document and then save it again with the correct date. Having an option to edit or correct the date after saving would be extremely helpful, especially when you’re adding a large number of documents. Review collected by and hosted on G2.com.

I like the simple handling and the wide range of customization options. For example, our training sessions could be integrated and managed via the dashboards through projects. The support always responds very quickly and solution-oriented. AI is expandable and so far it's more about being able to say it's with AI. Performance is good. Little downtime of the servers. Review collected by and hosted on G2.com.

The marketing tool could be revised. Additional import options or form functions would be helpful to use them, for example, for seminar registrations. (Also with multiple participants per form) Review collected by and hosted on G2.com.

SuperOffice CRM is a simple, well-structured system that’s easy to use. It provides a clear overview and makes it possible for a sales or business organization to capture, store, and access everything they need about both prospects and customers in one place. The drag-and-drop interface saves me hours each week. To be able to create your own Word templates and saving them on each prospect/customer, that also fetches prices and allowes you to set clear limits on the discounts sales teams can give. Possibility to insert fields you are in need of for each business and put it in a dashboard i most helpful.

For me, the biggest advantage is having a sharp and efficient system for managing both prospects and existing customers. It helps keep things organized and supports a more effective way of working. Review collected by and hosted on G2.com.

Based on my experience, I have nothing negative to say. As with any system, it’s a case of ‘garbage in, garbage out’—everyone needs to use it consistently and follow the company’s defined structure to get the best results.

I have tried most of the major systems, such as HubSpot CRM, Upsales CRM, Salesforce, Lime CRM, etc., and for me, SuperOffice CRM is the one that beats them all. Review collected by and hosted on G2.com.

We are using both sale and service environment, specially service since I am a service leader and their product has been developing a lot and it is very useful and practical in our company, specially reporting and resource handling, map over all customers, instrument and agreement handling. It is good that it is compatible with other applications. Review collected by and hosted on G2.com.

There is nothing that We do not like :), everything works great! Review collected by and hosted on G2.com.

SuperOffice CRM provides a clear and structured way to manage sales activities before, during, and after customer meetings. It gives me a solid overview of pipelines, ongoing dialogues, and next steps, which is critical in both individual customer work and in team-based sales meetings.

What stands out is how well it supports both strategic and operational sales work — from planning activities to following up on results. It helps keep everyone aligned and focused on the right priorities.

The customer support is also a strong point. They are knowledgeable, responsive, and genuinely helpful when needed, which makes a real difference in day-to-day usage. Review collected by and hosted on G2.com.

At times, performance can be slightly slower when working with larger datasets, but it’s not a major issue in daily use. Review collected by and hosted on G2.com.

I find SuperOffice CRM intuitive and easy to use, especially for the most common features. It's always great to work on the customer side and keep track of all our activities and sales. The most important KPIs and daily tasks are well supported by the system. I also appreciate how it helps us with follow-up, ensuring all information discussed in meetings comes from the same data source, which prevents having different views on what has been done or not. This unified overview is a big help for collaboration and cooperation within our company. Additionally, I have found the initial setup to be straightforward, making it easy to start fresh with the product. Review collected by and hosted on G2.com.

Well, we have some issues with the marketing module, which is not up to speed. I think there are more modern and more intuitive tools when it comes to the marketing module. And, that is mostly what we struggle with. Otherwise, it's small details, and we get great help from support when we need. So that's the only issue I would say. Start working on a real marketing module or exchange it and do it together with an external part. But that could be my advice for the purpose. Review collected by and hosted on G2.com.

Customizability is a clear strength. The system is highly configurable to match our specific needs and ways of working, which makes it easy to tailor the solution accordingly. This flexibility also allows us to continuously adjust and optimize the system as our business evolves, while still maintaining full control over how processes, fields, and functionalities are set up.

The interface feels modern, intuitive, and user-friendly. Navigation is logical, and it’s easy to get a clear overview of both customer data and ongoing activities, for example through Dashboards.

Support is consistently high quality, with cases handled promptly and efficiently.

The documentation in Docs is another major advantage and often proves very helpful. It’s well structured, clear, and easy to access, which makes it simple to find answers and guidance for both basic and more advanced features. Overall, this supports both the implementation phase and day-to-day operations. Review collected by and hosted on G2.com.

The pricing and licensing structure is a drawback.

Another limitation is the lack of a more advanced company structure within the Company tab. Being able to work with a parent company and link underlying entities—such as departments and local offices—would greatly improve both the overall overview and day-to-day administration for multi-level organizations. As it stands, alternative workarounds are often necessary, and they tend to be time-consuming and less efficient.

There are also some functional limitations, for example related to MailLink that affect workflow efficiency. Review collected by and hosted on G2.com.

Easy & flexible handling, possibility to integrate external data within SO Tables Review collected by and hosted on G2.com.

From an administrative point of view, most things are very easy. However, handling Access Rights is really difficult for me compared to other systems. Also, within the base DB structure, preparing separate channels is not straightforward. Review collected by and hosted on G2.com.

The ticket system is useful, and I like that there’s a possibility to tailor the system to our needs. Review collected by and hosted on G2.com.

System instability after updates Is often a problem Review collected by and hosted on G2.com.