Stonly Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 19 Stonly reviews. Allows users to customize chat colors, text, logos, and branding.

As reported in 16 Stonly reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality 14 reviewers of Stonly have provided feedback on this feature.

Based on 13 Stonly reviews. Provides analytics tools that reveal important business metrics and track progress

As reported in 14 Stonly reviews. Displays important metrics relating to performance

Based on 11 Stonly reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response 10 reviewers of Stonly have provided feedback on this feature.

Route tickets based on values of fields, changes to ticket status and time based conditions 13 reviewers of Stonly have provided feedback on this feature.

Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 11 Stonly reviews.

Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information This feature was mentioned in 10 Stonly reviews.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 14 Stonly reviews.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 11 reviewers of Stonly have provided feedback on this feature.

Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis.

Based on 47 Stonly reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 43 Stonly reviews.

Based on 25 Stonly reviews. Enables users to engage with other users to solve common issues.

Based on 30 Stonly reviews. Optimizes the customer self-service experience on mobile devices

As reported in 40 Stonly reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 48 Stonly reviews.

Automates some or all operation related tasks This feature was mentioned in 42 Stonly reviews.

As reported in 32 Stonly reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 41 Stonly reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding. 19 reviewers of Stonly have provided feedback on this feature.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. 13 reviewers of Stonly have provided feedback on this feature.

Operationalizes data delivery workflows to easily scale repeatable preparation needs 12 reviewers of Stonly have provided feedback on this feature.

Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 15 Stonly reviews.

Integrates with live chat, chatbots, help desk, or other customer service software 15 reviewers of Stonly have provided feedback on this feature.

As reported in 19 Stonly reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 18 Stonly reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 18 Stonly reviews.

As reported in 15 Stonly reviews. Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 16 reviewers of Stonly have provided feedback on this feature.

As reported in 15 Stonly reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

Identify risk data attributes such as description, category, owner, or hierarchy. This feature was mentioned in 13 Stonly reviews.

Protects data with some form of encryption as it leaves your secure or local network. This feature was mentioned in 14 Stonly reviews.

As reported in 17 Stonly reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. 13 reviewers of Stonly have provided feedback on this feature.

As reported in 26 Stonly reviews. Provides pre-made templates for wiki pages and knowledge articles.

Based on 21 Stonly reviews. Allows users to leave feedback within a wiki page or knowledge article.

Allows users to see version history and return to previous versions of wiki pages. This feature was mentioned in 21 Stonly reviews.

As reported in 27 Stonly reviews. Displays knowledge articles to be arranged in a decision tree.

As reported in 15 Stonly reviews. Detects any creation of already existing knowledge pages and alerts user

Based on 31 Stonly reviews. Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Provides data on wiki page and knowledge article use. This feature was mentioned in 27 Stonly reviews.

As reported in 28 Stonly reviews. Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration. This feature was mentioned in 38 Stonly reviews.

Based on 25 Stonly reviews. Notifies users when changes occur.

Offers AI-based search capabilities 22 reviewers of Stonly have provided feedback on this feature.

Based on 24 Stonly reviews. Allows users to capture knowledge from the web

Based on 27 Stonly reviews. Allows knowledge pages to be organized into sections and subsections as needed

Integrated with other tools to faciliate the sharing of information 14 reviewers of Stonly have provided feedback on this feature.

Integrates with other knowledge repositories in the business 23 reviewers of Stonly have provided feedback on this feature.

As reported in 24 Stonly reviews. Enables the creation of an internal repository of knowledge articles

Provides workflows for writing, editing, approving, and publishing knowledge article content This feature was mentioned in 16 Stonly reviews.

Helps users understand which knowledge articles are working and identifies areas of improvement 16 reviewers of Stonly have provided feedback on this feature.

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query This feature was mentioned in 14 Stonly reviews.

Analyzes customer support tickets or conversations to suggest relevant knowledge articles This feature was mentioned in 13 Stonly reviews.

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 18 Stonly reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary. This feature was mentioned in 20 Stonly reviews.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting