Sprig Features

Identifies poorly performing or problematic areas of a web page

Overlays heatmaps on top of existing web pages

Optimizes to gather insight about mobile web browser visitors

Contextualizes web visitor behavior beyond pure data points and statistics

Analyzes the performance and effectiveness of forms, call-to-actions, links, etc. that appear on a web page

Aggregates and visualizes webpage clicks, scrolls, and movement data into color-coordinated data points

Records web visitor sessions

Tracks and monitors web visitor behavior

Segments collected data on predetermined criteria

Text-based surveys or quizzes related to user experience. 67 reviewers of Sprig have provided feedback on this feature.

Individually recorded video clips based on situations or prompts. This feature was mentioned in 50 Sprig reviews.

As reported in 46 Sprig reviews. One-on-one video conferences with users.

As reported in 47 Sprig reviews. Text responses to situational prompts.

Intercepting users during application usage. This feature was mentioned in 55 Sprig reviews.

As reported in 46 Sprig reviews. Intercepting visitors while on particular webpage.

Based on 46 Sprig reviews. Vendor-provided database of respondents.

Actionable data generated from user responses. This feature was mentioned in 63 Sprig reviews.

As reported in 60 Sprig reviews. Collaborative tools for analyzing or repurposing responses.

Tools for tagging, storing, and searching responses. 52 reviewers of Sprig have provided feedback on this feature.

Tracks where users are clicking on a web page. This feature was mentioned in 12 Sprig reviews.

Based on 11 Sprig reviews. Tracks mouse movement over a web page.

Based on 10 Sprig reviews. See where users experience the most difficulty on a web page.

Collects user information (location, IP address, email, etc.). This feature was mentioned in 14 Sprig reviews.

Search sessions by keywords or IP address. 12 reviewers of Sprig have provided feedback on this feature.

Ability to see analytics at the account level. 19 reviewers of Sprig have provided feedback on this feature.

Based on 18 Sprig reviews. Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc. 21 reviewers of Sprig have provided feedback on this feature.

See how users move though a product via grouped page sequences 19 reviewers of Sprig have provided feedback on this feature.

Based on 16 Sprig reviews. Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement This feature was mentioned in 16 Sprig reviews.

As reported in 17 Sprig reviews. Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products. This feature was mentioned in 19 Sprig reviews.

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data. This feature was mentioned in 10 Sprig reviews.

Provides gamification tools to incentivize employees to leverage customer feedback insights. 10 reviewers of Sprig have provided feedback on this feature.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

As reported in 17 Sprig reviews. Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments. This feature was mentioned in 16 Sprig reviews.

Allows users to easily build customized reports and dashboards. This feature was mentioned in 16 Sprig reviews.

Identifies key phrases, themes, and patterns within a given text 16 reviewers of Sprig have provided feedback on this feature.

As reported in 15 Sprig reviews. Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 15 Sprig reviews.

Analyzes feedback from online reviews This feature was mentioned in 15 Sprig reviews.

Based on 17 Sprig reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media This feature was mentioned in 15 Sprig reviews.

Based on 15 Sprig reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

As reported in 71 Sprig reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 70 Sprig reviews.

Offers pre-built templates for creating surveys with different audiences or use cases 63 reviewers of Sprig have provided feedback on this feature.

Based on 68 Sprig reviews. Provides tools for distributing surveys through email, SMS, social media, etc.

Helps create more intelligent surveys based on respondent's actions and answers 60 reviewers of Sprig have provided feedback on this feature.

Allows users to customize survey colors, logos, and URLs to match company branding 58 reviewers of Sprig have provided feedback on this feature.

Ability to embed videos, photos, or other rich media 47 reviewers of Sprig have provided feedback on this feature.

Based on 42 Sprig reviews. Allows for creation of surveys in different languages and advanced survey translation

Based on 67 Sprig reviews. Provides tools to visualize and analyze data

Based on 55 Sprig reviews. Allows integration with third -party reporting and business intelligence applications

Allows users to export reports from the product into an .xsl, .csv, or .pdf file This feature was mentioned in 65 Sprig reviews.

Allows administrators to set permissions on viewing, filtering, or sharing survey results This feature was mentioned in 57 Sprig reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 48 Sprig reviews. Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives