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At a Glance
Market Segments
Mid-Market (62.8% of reviews)
Mid-Market (50.5% of reviews)
Entry-Level Pricing
Free
$0.00
Pendo
Star Rating
(1,551)4.4 out of 5
Market Segments
Mid-Market (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSprig
Star Rating
(104)4.4 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pendo excels in Click Tracking with a score of 9.7, allowing for detailed user interaction analysis, while Sprig's score of 7.0 indicates a less robust feature in this area.
- Reviewers mention that Sprig's Survey Management capabilities, particularly the Survey Builder with a score of 9.2, provide a more user-friendly experience compared to Pendo's 8.5, making it easier to create and distribute surveys.
- G2 users highlight that Pendo's Account-Level Analytics scored 8.6, which is superior to Sprig's 7.8, indicating that Pendo offers more comprehensive insights at the account level.
- Users on G2 report that Sprig's Sentiment Analysis feature, scoring 9.3, is particularly effective for understanding user feedback, whereas Pendo's capabilities in this area are less emphasized.
- Reviewers say that Pendo's Real-Time Reporting feature, with a score of 8.4, is beneficial for immediate insights, while Sprig's reporting features, although solid, do not match the immediacy and effectiveness of Pendo's.
- Users report that Sprig's Customization options, particularly in Survey Customization with a score of 8.3, allow for more tailored user experiences compared to Pendo's offerings, which are perceived as more rigid.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
Free Trial
Pendo
Free Trial is available
Sprig
Free Trial is available
Ratings
Meets Requirements
8.5
1,188
8.5
90
Ease of Use
8.2
1,202
8.8
92
Ease of Setup
7.9
561
8.6
52
Ease of Admin
8.5
555
9.0
28
Quality of Support
8.5
1,039
8.9
78
Has the product been a good partner in doing business?
8.9
531
9.0
28
Product Direction (% positive)
8.5
1,103
9.6
92
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
339
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
421
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Response Methods
Not enough data
9.4
67
Not enough data
7.5
50
Not enough data
6.3
46
Not enough data
Feature Not Available
Not enough data
7.5
47
Participant Selection
Not enough data
9.3
55
Not enough data
Feature Not Available
Not enough data
7.7
46
Not enough data
6.9
46
Insights
Not enough data
7.9
63
Not enough data
8.0
60
Not enough data
7.2
52
Generative AI
Not enough data
8.1
48
User Behavior
9.1
23
6.7
12
8.1
23
6.7
11
8.6
23
5.8
10
A/B Testing
7.5
20
Feature Not Available
7.2
20
Feature Not Available
8.8
21
Feature Not Available
6.9
20
Feature Not Available
Visitor Information
8.0
22
8.2
14
8.1
20
7.2
12
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
343
Not enough data
8.4
389
Not enough data
User Support
8.5
388
Not enough data
7.6
207
Not enough data
8.0
294
Not enough data
Walkthrough Type
8.1
297
Not enough data
8.6
364
Not enough data
Platform Basics - Digital Adoption Platform
8.4
18
Not enough data
8.9
19
Not enough data
Analytics - Digital Adoption Platform
8.9
19
Not enough data
Functions - Digital Adoption Platform
8.6
19
Not enough data
9.0
20
Not enough data
Agentic AI - Digital Adoption Platform
6.5
11
Not enough data
Product Analytics
8.6
579
7.9
19
8.7
610
7.5
18
8.6
591
7.4
21
8.2
502
6.6
19
8.0
411
6.7
16
8.2
443
6.9
16
8.0
402
7.5
17
7.9
444
7.5
19
Agentic AI - Product Analytics
6.7
26
Not enough data
7.1
26
Not enough data
7.0
25
Not enough data
7.6
24
Not enough data
Analytics
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
10
Not enough data
6.5
10
Customization
Not enough data
8.9
9
Not enough data
7.0
9
Not enough data
7.2
9
Not enough data
6.9
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.3
17
Not enough data
7.7
16
Not enough data
7.5
16
Feedback Analysis
Not enough data
8.5
16
Not enough data
8.3
15
Not enough data
8.3
15
Feedback Sources
Not enough data
5.8
15
Not enough data
8.6
17
Not enough data
4.8
15
Not enough data
5.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.1
71
Not enough data
8.9
70
Not enough data
8.7
63
Not enough data
8.5
68
Survey Customization
Not enough data
8.2
60
Not enough data
8.0
58
Not enough data
7.0
47
Not enough data
6.7
42
Survey Insights
Not enough data
8.1
67
Not enough data
6.9
55
Not enough data
8.0
65
Not enough data
8.5
57
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
243
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Sprig are categorized as Product Analytics and Session Replay
Unique Categories
Pendo is categorized as Digital Adoption Platform, Digital Analytics, Product Management, Mobile App Analytics, and Mobile App Optimization
Sprig is categorized as Feedback Analytics, Experience Management, User Research, Survey, and Heatmap Tools
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.6%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
25.2%
Information Technology and Services
19.4%
Financial Services
13.6%
Online Media
2.9%
Human Resources
2.9%
Other
35.9%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Sprig has no discussions with answers
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