Introducing G2.ai, the future of software buying.Try now
Compare Sprig and UserTesting 
Featured Products
At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$0.00
Contact Us Per Year
Sprig
Star Rating
(105)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a wide variety of test types, including websites, prototypes, and mobile apps, which enhances the flexibility of user research. Users appreciate the platform's focus on human opinions over AI-generated content, making it a meaningful choice for gathering insights.
- Users say that Sprig stands out for its ease of installation and user-friendly interface, making it accessible for non-technical users. The ability to embed contextual surveys directly into products without disrupting the user experience is particularly praised, allowing for real-time feedback collection.
- Reviewers mention that UserTesting has a higher overall satisfaction score, reflecting its strong performance in quality and support. Users highlight the clarity of instructions and timely payments, which contribute to a positive experience when using the platform.
- According to verified reviews, Sprig offers impressive features for targeting user segments and filtering results based on user attributes, which is beneficial for conducting tailored studies. This capability is noted as a significant advantage for teams looking to gather specific insights.
- G2 reviewers indicate that while UserTesting has a robust set of features, it may not always match specific workflow needs, with some users reporting configuration challenges. This suggests that while the platform is powerful, it may require a learning curve for optimal use.
- Users highlight that Sprig's real-time response capabilities are a game-changer for identifying friction points in user experiences. This feature allows teams to act quickly on feedback, enhancing the overall agility of product development and user research efforts.
Pricing
Entry-Level Pricing
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Sprig
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.5
90
8.6
599
Ease of Use
8.8
92
8.4
630
Ease of Setup
8.6
52
8.6
295
Ease of Admin
9.0
28
8.7
231
Quality of Support
8.9
78
9.0
522
Has the product been a good partner in doing business?
9.0
28
8.8
226
Product Direction (% positive)
9.6
92
8.1
589
Features by Category
User Response Methods
9.4
67
7.5
317
|
Verified
7.5
50
8.7
374
|
Verified
6.3
46
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
7.5
47
8.2
351
|
Verified
Participant Selection
9.3
55
7.4
126
Feature Not Available
5.5
81
7.7
46
6.9
107
6.9
46
8.1
374
|
Verified
Insights
7.9
63
7.7
344
|
Verified
8.0
60
7.7
312
|
Verified
7.2
52
7.4
312
|
Verified
Generative AI
8.1
48
6.6
83
User Behavior
6.7
12
Not enough data
6.7
11
Not enough data
5.8
10
Not enough data
A/B Testing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visitor Information
8.2
14
Not enough data
7.2
12
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
7.9
19
Not enough data
7.5
18
Not enough data
7.4
21
Not enough data
6.6
19
Not enough data
6.7
16
Not enough data
6.9
16
Not enough data
7.5
17
Not enough data
7.5
19
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
8.3
9
6.8
20
8.7
9
6.7
19
8.3
10
6.8
18
6.5
10
Feature Not Available
Customization
8.9
9
6.9
18
7.0
9
6.2
17
7.2
9
6.2
18
6.9
8
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
7.3
17
Not enough data
7.7
16
Not enough data
7.5
16
Not enough data
Feedback Analysis
8.5
16
Not enough data
8.3
15
Not enough data
8.3
15
Not enough data
Feedback Sources
5.8
15
Not enough data
8.6
17
Not enough data
4.8
15
Not enough data
5.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
71
6.1
22
8.9
70
7.9
24
8.7
63
6.5
22
8.5
68
6.5
24
Survey Customization
8.2
60
6.0
25
8.0
58
5.8
24
7.0
47
6.5
24
6.7
42
4.9
23
Survey Insights
8.1
67
6.3
24
6.9
55
Feature Not Available
8.0
65
7.1
24
8.5
57
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprig and UserTesting are categorized as Experience Management, User Research, and Survey
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.2%
Information Technology and Services
19.4%
Financial Services
13.6%
Online Media
2.9%
Human Resources
2.9%
Other
35.9%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Sprig has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
