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At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
$0.00
Contact Us Per Year
Sprig
Star Rating
(104)4.4 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansUserTesting
Star Rating
(782)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Test Feedback feature, scoring 8.6, which allows for comprehensive insights into user interactions. In contrast, Sprig's feedback management capabilities, while solid, do not match this level of detail, with a score of 8.3.
- Reviewers mention that Sprig's Survey Builder is highly intuitive, achieving a score of 9.2, making it easier for users to create customized surveys. UserTesting, however, falls short in this area with a score of only 5.8, indicating a less user-friendly experience.
- G2 users highlight that Sprig's Customer Satisfaction (CSAT) Score of 8.7 reflects its effectiveness in gathering user feedback, while UserTesting's score of 6.5 suggests room for improvement in this aspect.
- Users on G2 report that UserTesting's Video Interview feature, scoring 8.8, provides a robust platform for qualitative insights, whereas Sprig's score of 6.4 indicates it may not offer the same depth in video feedback.
- Reviewers mention that Sprig's Segmentation feature is particularly strong, with a score of 9.3, allowing for targeted analysis of user feedback. UserTesting's score of 7.5 suggests it may not provide the same level of granularity in data analysis.
- Users say that UserTesting's Quality of Support is rated at 9.0, indicating a strong support system, while Sprig's slightly higher score of 9.1 suggests it may offer even better customer service experiences.
Pricing
Entry-Level Pricing
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Sprig
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.5
90
8.6
598
Ease of Use
8.8
92
8.4
629
Ease of Setup
8.6
52
8.6
295
Ease of Admin
9.0
28
8.7
231
Quality of Support
8.9
78
9.0
521
Has the product been a good partner in doing business?
9.0
28
8.8
226
Product Direction (% positive)
9.6
92
8.1
588
Features by Category
User Response Methods
9.4
67
7.5
316
|
Verified
7.5
50
8.7
373
|
Verified
6.3
46
8.7
295
|
Verified
Feature Not Available
7.1
181
|
Verified
7.5
47
8.2
350
|
Verified
Participant Selection
9.3
55
7.4
126
Feature Not Available
5.6
82
7.7
46
6.9
108
6.9
46
8.1
375
|
Verified
Insights
7.9
63
7.7
344
|
Verified
8.0
60
7.7
312
|
Verified
7.2
52
7.4
312
|
Verified
Generative AI
8.1
48
6.7
84
User Behavior
6.7
12
Not enough data
6.7
11
Not enough data
5.8
10
Not enough data
A/B Testing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visitor Information
8.2
14
Not enough data
7.2
12
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
7.9
19
Not enough data
7.5
18
Not enough data
7.4
21
Not enough data
6.6
19
Not enough data
6.7
16
Not enough data
6.9
16
Not enough data
7.5
17
Not enough data
7.5
19
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
8.3
9
6.7
19
8.7
9
6.5
18
8.3
10
6.8
18
6.5
10
Feature Not Available
Customization
8.9
9
6.9
18
7.0
9
6.2
17
7.2
9
6.2
18
6.9
8
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
7.3
17
Not enough data
7.7
16
Not enough data
7.5
16
Not enough data
Feedback Analysis
8.5
16
Not enough data
8.3
15
Not enough data
8.3
15
Not enough data
Feedback Sources
5.8
15
Not enough data
8.6
17
Not enough data
4.8
15
Not enough data
5.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
71
6.1
22
8.9
70
7.9
24
8.7
63
6.5
22
8.5
68
6.5
24
Survey Customization
8.2
60
6.0
25
8.0
58
5.8
24
7.0
47
6.5
24
6.7
42
4.9
23
Survey Insights
8.1
67
6.3
24
6.9
55
Feature Not Available
8.0
65
7.1
24
8.5
57
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprig and UserTesting are categorized as Experience Management, User Research, and Survey
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.2%
Information Technology and Services
19.4%
Financial Services
13.6%
Online Media
2.9%
Human Resources
2.9%
Other
35.9%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Discussions
Sprig has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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