--- title: Spiceworks Cloud Help Desk Reviews meta_title: 'Spiceworks Cloud Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how Spiceworks Cloud Help Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 311 scale: '5' date_modified: '2026-09-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Spiceworks Cloud Help Desk Reviews **Vendor:** Ziff Davis **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 311 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Spiceworks Cloud Help Desk Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ ## Spiceworks Cloud Help Desk Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and improving ticket resolution efficiency. (1 reviews) - Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and ticket management experience. (1 reviews) - Users appreciate the **efficiency** of Spiceworks Cloud Help Desk for seamless ticket submission and tracking. (1 reviews) - Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights. (1 reviews) - Users appreciate the **effective team collaboration** features of Spiceworks Cloud Help Desk, enhancing communication and ticket management. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users report **connectivity issues** with Spiceworks Cloud Help Desk, including delayed notifications and difficult integrations. (1 reviews) - Users experience **integration issues** with Spiceworks Cloud Help Desk, complicating functionality and leading to delayed notifications. (1 reviews) - Users note the **limited functionality** of the mobile app, experiencing delayed notifications and challenging system integrations. (1 reviews) - Users find the **missing features** in the mobile app and delays in notifications to be significant drawbacks. (1 reviews) - Users experience **notification issues** with delayed emails and mobile app limitations affecting overall usability. (1 reviews) - Time Delays (1 reviews) ## Spiceworks Cloud Help Desk Reviews ### 1. Great Software and you can't beat the price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 19, 2016 **What do you like best about Spiceworks Cloud Help Desk?** I've been using spiceworks for almost 10 years, and it has proven itself many times over. The helpdesk is a must have tool for any IT dept trying to keep their customers happy. The other built in monitoring tools are pretty decent as well for smaller departments. - Tight email integration; full control of the helpdesk (for users and admins) just by using email if so desired - Great searching capabilities for when you're trying to remember "how did i fix that before" - Great reporting abilities - Fully customize-able help desk portal for users - Ability to create an in-house knowledge-base for user self-service - Given that the software is Ad-Supported, the Ads are non-intrusive and often helpful (I have never said that for any other site, ever) - The spiceworks community is an outstanding resource for those problems that have you stumped **What do you dislike about Spiceworks Cloud Help Desk?** It can scan ranges of IP addresses for its built in inventory tool, but the scanner tends to collect a lot of "garbage" or mis-identifies devices which requires a great deal of manual entry to clean up. **Recommendations to others considering Spiceworks Cloud Help Desk:** Definitely worth a try. It costs nothing and if you don't like it you aren't out anything except time. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** - Fosters better communication with end users - Problem history and tracking - Searchable history for those "odd-duck" issues - Better overall IT productivity and user satisfaction ### 2. Superb Advertising Funded Program **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy H. | Technology Coordinator / Network Administrator / Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The Dpiceworks community is the best feature of their software. **What do you dislike about Spiceworks Cloud Help Desk?** Nothing that they haven't addressed. Over the years they have listened their customers and added developed the software appropriately. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks provides an excellent help desk with FAQ backed up by a geat community to ask questions of and on the side has a superb inventory system. ### 3. Best Free Helpdesk Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey L. | CTO & Executive VP, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 25, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The price is right. It installs quickly and sets up in minutes. **What do you dislike about Spiceworks Cloud Help Desk?** A virtual machine would be nice to have. Also a cloud hosted offering with a probe would also be nice to have. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** When we were on a limited budget, it was nice to have something we could get installed quickly. ### 4. Spiceworks helps me manage 60+ users as a 1 man IT Department **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | IT Technician, Internet, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 13, 2016 **What do you like best about Spiceworks Cloud Help Desk?** I have to say, as someone who might not always have the biggest budget, I like the fact it's free. **What do you dislike about Spiceworks Cloud Help Desk?** It seems to lock up often and doesn't provide any kind of warning when it does. Several times I have logged in to check something and found it out of service. Upon restarting, i get flooded by ticket requests. **Recommendations to others considering Spiceworks Cloud Help Desk:** You really can't go wrong, it's free! Try it out on a workstation at first, if you like it, migrate it to one of your servers **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks scans our network and gives me a detailed view of the health of our systems. Everything from printer ink levels to expiring SSL certifications. ### 5. Great Free Help Desk that ties directly in to Spiceworks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 08, 2016 **What do you like best about Spiceworks Cloud Help Desk?** This is a great free help desk solution that when paired with the full Spicework suite makes managing tickets and tying them to users/machines simple. **What do you dislike about Spiceworks Cloud Help Desk?** There are some limitations to the functionality that you would expect from a free solution. It lacks the ability to have multiple different desks for different teams, but since it is a free solution you can just deploy another instance of it. We have found the performance isn't as good as we would like but that usually coincides with the Spicework Suite running a network scan. But there is no easy way to separate the two roles. **Recommendations to others considering Spiceworks Cloud Help Desk:** The support team for Spiceworks is great, and the community support is even better. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Being able to back track certain issues on the same machine or with the same user has saved our helpdesk many man hours by being able to look up the previous resolution. ### 6. Easy to use and excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 13, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I get some of my most straightforward answers and how to answers from SpiceWorks. Particularly when it comes to network configuration which I am not an expert on. I get easy to understand answers and easy to follow instructions. **What do you dislike about Spiceworks Cloud Help Desk?** I dislike navigation at times. Sometimes it's easier to google my question to get the spiceworks link than to search on the SpiceWorks site. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I have realized a better utilization of my network equipment and cleaner configurations for my servers. I also used many tips found here to complete server OS upgrades. ### 7. Spiceworks Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 18, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like the ease of use. The step by step setup makes this easy, not just for me, but for all the users as well. **What do you dislike about Spiceworks Cloud Help Desk?** I would really like to have some customization tools. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The high cost of other helpdesk solutions, make choosing Spiceworks a no brainer. ### 8. Spiceworks Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 29, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Easy to use, free and Great UI. Love the ticketing system. It's greatest feature is the inventory management system, it scans and inventories practically everything on your network. **What do you dislike about Spiceworks Cloud Help Desk?** The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX **Recommendations to others considering Spiceworks Cloud Help Desk:** If you don't want to spend money on a ticketing system, Spiceworks is the way to go. I would go as far as saying it beats lots of paid solutions. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Our team solves tickets everyday using Spiceworks. Love the fact that users can log in and check on the status of their ticket. The email notifications for incoming tickets is also great. ### 9. Decent help desk ticketing system on a budget **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The cost and ease of use of the product is why the product was chosen in a community bank that I worked at. **What do you dislike about Spiceworks Cloud Help Desk?** It is a basic system that does not have workflow, but it does have ads. When I was using the system it was a basic monitoring and ticketing system. **Recommendations to others considering Spiceworks Cloud Help Desk:** Do not overlook this product, especially if you are on a tight budget. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I needed a ticketing system quickly and cheaply to track incidents and requests for IT. ### 10. Free ticket tracking with great side uses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 26, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Great, simple and customizable ticket tacking with a bunch of other useful tools for IT staffs **What do you dislike about Spiceworks Cloud Help Desk?** Cleaning up the inventory is sometimes a pain if you wish to keep track of machines with this system. **Recommendations to others considering Spiceworks Cloud Help Desk:** It's free with ads only facing IT and not the end users. You can get rid of the ads with a low yearly fee (last time I checked it was $200) **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** tracking of tickets plus capabilities of running reports for management ### 11. Full Service Desk software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 15, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like the ticketing system best. This helps keep IT work in-line and organized **What do you dislike about Spiceworks Cloud Help Desk?** I think it could be a more integrated solution. Have an agent on each machine,... allow pushing updates. These would be cool **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** General IT needs. Main benefit is organization ### 12. Great IT helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Rob B. | Head of IT, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 11, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks Email integration is done right - it just works, and allows out users to interact via email without us losing the audit trail in the helpdesk. Lots of add-ons to make the system work how we want it to, and it integrates nicely with our AD. Also it scans and inventories the network really well. **What do you dislike about Spiceworks Cloud Help Desk?** - No sub-categorization for tickets - we use an add-on, but then none of the reports work as expected. - The network scanner can be terribly slow, and whilst it runs lots of config options are unavailable to change. - The network scanner also keeps spotting devices and saying they are unscannable VoIP units - makes the inventory very busy with lots of rogue entries. SW support don't seem to be able to sort it out for us sadly. - I'd like a more flexible ticket view - it works ok for us with a few dozen open tickets and two techs, but for more it would be cumbersome. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Logging of IT support tickets, incidents and change requests. ### 13. It's very software and i used to make me inventory, this software is better for this use. **Rating:** 4.5/5.0 stars **Reviewed by:** Natanael dos S. | Analista de Segurança da Informação Senior, Financial Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It map, inventory network, administration of software and server consolidation. **What do you dislike about Spiceworks Cloud Help Desk?** Nothing to dislike on this software and i dont have any cons. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I gain benefits to manager my environment of all workstation and servers. ### 14. Spiceworks Help Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It does track our helpdesk tickets well. It's searchable and we're able to track time and resources easily. **What do you dislike about Spiceworks Cloud Help Desk?** the interface for Spiceworks as a while is not intuitive. Difficult to manage and difficult to navigate. **Recommendations to others considering Spiceworks Cloud Help Desk:** For the price, this product will do well for you! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We needed a helpdesk solution, one where it didn't take much of an investment. It's done well for us. ### 15. Awesome Free Tool for Network Inventory and Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Adam T. | Implementation Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 10, 2016 **What do you like best about Spiceworks Cloud Help Desk?** I love that his is open source and free to use. It is a great tool for managing your active directory employees and the details of their users. We have adopted this as our Help Desk function. It interfaces with AD and will sync all of your information automatically. There is a great user portal for users to gain access to and keep an eye on the tickets they have submitted and tickets that have been completed by tech support **What do you dislike about Spiceworks Cloud Help Desk?** There is really nothing to dislike. It is free and very powerful. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking for a new help desk solution, give spiceworks a try. It is free so if you dislike it you can always delete it. There is a very big support system in the forums and you can basically find an answer to any of your issues. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are currently solving our help desk issue. We are using Spiceworks as our complete in house technical support solution. We receive emails and notifications of new tickets and users can log in and see the status of their submitted and completed tech support requests. ### 16. Great tracking and inventory system for small HelpDesks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 09, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Easily customizable, able to open tickets from email **What do you dislike about Spiceworks Cloud Help Desk?** There is nothing that I don't like about it **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Able to track system wide issues, makes IT support more efficient ### 17. Good helpdesk software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 23, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Providing great logging options and tracking for our department **What do you dislike about Spiceworks Cloud Help Desk?** UI wasnt as easy to use as we would have liked **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Software was great for tracking IT issues and resolutions ### 18. Very pleased to push out the old archaic help desk to the new and modern Spiceworks Help Desk. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Student Technician, Higher Education, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 29, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Everything. Literally everything. I love how versatile Spiceworks is integrating inventory management to its customizable help desk that is modified depending on the environment. Our old software was over 10 years old and useless half the time. I would never go back to any other help desk software. Spiceworks is just great. I can see all the tickets that are assigned to me and what category they are in. Seeing the stats and graphs on how many tickets I've closed in the past x days and how I'm doing compared to other coworkers is a blast. The company I work for is still using the free version as a test run, but at this point, I believe it'll be the help desk we stick with and pay money for as it does everything we need it to do. It's also awesome that it has a mobile app! **What do you dislike about Spiceworks Cloud Help Desk?** There are only small quirks I have mostly due to having the free version, but overall I'm happy with it. Having to refresh the whole page sometimes to see if any new tickets came in sometimes isn't the best, but overall it's an after thought for all the good it does. **Recommendations to others considering Spiceworks Cloud Help Desk:** BUY IT! You won't regret it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Integrating inventory management with a help desk software and being able to see what computers are online with detailed historical records, as well as IP assignment and last seen makes Spiceworks great. ### 19. Great program great for small and medium businesses! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 27, 2016 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Spiceworks Cloud Help Desk?** Everything - the streamlined console to the mobile security functions **What do you dislike about Spiceworks Cloud Help Desk?** Nothing, there is nothing wrong with this program - it is a great application for the cost. **Recommendations to others considering Spiceworks Cloud Help Desk:** Use this software - you will not find a better program than this. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Streamlining security and system compliance. ### 20. A great, free IT helpdesk management tool for the budget IT crowd **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 21, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Free with a large user base for community support **What do you dislike about Spiceworks Cloud Help Desk?** Some issues auditing random workstations - a bit difficult to diagnose this **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** inventory management, software installation control ### 21. Spiceworks Help Desk and Inventory Management **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin S. | Junior Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworlds Helpdesk is a great tool that's really a combination of several tools. The Help Desk portion is user and admin friendly and allows for quick and proper logging of tickets. The inventory management aspect allows admins to gather information and maintain history on devices in their environment with the greatest of ease. **What do you dislike about Spiceworks Cloud Help Desk?** My only complaint would be that some of the disparate tools are still bundled together - while the SpiceHeads are doing a great job of using plug-ins and microapps to separate functionality into nice consumable packages, there are aspects of the core product that I don't need to environment A and others I don't need in environment B, for example. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The Help Desk solves problems that exist between IT and the users they support. I also find it helps for internal tracking in terms of system and server administration. ### 22. Spiceworks Review **Rating:** 5.0/5.0 stars **Reviewed by:** Corey E. | Online Marketing Specialist, Internet, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 07, 2016 **What do you like best about Spiceworks Cloud Help Desk?** How simple the interface is and how easy it is to use and understand. **What do you dislike about Spiceworks Cloud Help Desk?** I don't currently have any features about Spiceworks that I dislike. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I typically only use it for IT support, and I've realized how easy it is to submit and keep track of tickets. ### 23. Spice up your helpdesk dispatching experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 26, 2015 **What do you like best about Spiceworks Cloud Help Desk?** It's extremely easy to use the interface and it recognizes text commands through my Gmail portal. **What do you dislike about Spiceworks Cloud Help Desk?** The window for "my tickets" is so large that when I click on a ticket, I don't see it until I scroll all the way to the bottom of the page. **Recommendations to others considering Spiceworks Cloud Help Desk:** Once you become familiar with the portal and use all of the features, you'll fall in love with this software. It's so incredibly useful that I can't begin to describe how many times it's come in handy when we were least expecting it. It's similar to a remote management software such that you can see errors that are thrown by devices. This software logs problems and gives you a run down of what needs fixing and where, and also gives you a community for asking questions about those issues that you just can't seem to fix. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are maximizing efficiency by communicating in and annotating tickets when changes are made. ### 24. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 24, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Great software. It allows me to track all user issues in one place and allows users to monitor the progress of their tickets. **What do you dislike about Spiceworks Cloud Help Desk?** There are ads built into the interface, but it is not bad considering it is free. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It allows end users to keep track of their tickets which keeps inquires to a minimum. ### 25. Great tool for IT inventory **Rating:** 4.0/5.0 stars **Reviewed by:** Ehab H. | IT Co-Director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 02, 2016 **What do you like best about Spiceworks Cloud Help Desk?** It is very useful tool for IT inventory equipment. Also great tool for alerts of the equipment. And it is completely free. **What do you dislike about Spiceworks Cloud Help Desk?** not big fan of the interface. I think it could be better. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** easy to manage the IT inventory and keep up with warranty and any issue with the equipment. It saves time and effort big time. ### 26. How Did I Live Without This? **Rating:** 5.0/5.0 stars **Reviewed by:** Joe L. | Leadership Blogger, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2016 **What do you like best about Spiceworks Cloud Help Desk?** SpiceWorks Help Desk has been a godsend. Since discovering it, we've begun deploying it in our work environment to keep track of current projects and issues that need to be corrected. **What do you dislike about Spiceworks Cloud Help Desk?** While it's very intuitive, there are times when it can be a bit confusing. **Recommendations to others considering Spiceworks Cloud Help Desk:** Jump on it now! This software is amazing. Especially considering the price. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We're solving the issue of tracking what needs to be fixed, what has been fixed, and features people are requesting to be implemented. ### 27. Spice works makes ticketing easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 24, 2016 **What do you like best about Spiceworks Cloud Help Desk?** The software is Easy to use and has lots of features. **What do you dislike about Spiceworks Cloud Help Desk?** The free version had pop up adds which were a little unproffesional **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** A full fledged ticketing system for free ### 28. Spiceworks **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle R. | Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 31, 2016 **What do you like best about Spiceworks Cloud Help Desk?** I like being able to tell where my request stands **What do you dislike about Spiceworks Cloud Help Desk?** I feel like tickets get routed to the wrong place but that could be policy error. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Less time spent managing IT ticket requests. ### 29. Good! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 03, 2016 **What do you like best about Spiceworks Cloud Help Desk?** I really enjoy how easy to use this application is, many people from different levels of experience can navigate this system. Love that it is free. **What do you dislike about Spiceworks Cloud Help Desk?** Has some issues with the network management part of the application, most users did not like that. Not great for large corporations. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Very easy to implement this product in an in-house system with a company that already has an IT department. ### 30. SpiceWorks Help Desk / Inventory **Rating:** 4.0/5.0 stars **Reviewed by:** Scott S. | Director of Infrastructure Services at Creative Group, Inc., Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 08, 2015 **What do you like best about Spiceworks Cloud Help Desk?** FREE! For a free service it is not loaded with annoying ads or other pop ups. Works very well if you are a small to medium size business. The inventory feature is great. Does a good job of picking up software installed, licensing etc. **What do you dislike about Spiceworks Cloud Help Desk?** All web based. If the device is on your internal network and your network goes down you won't get notifications etc. Works great in our environment because it is setup in a data center which rarely has outages. **Recommendations to others considering Spiceworks Cloud Help Desk:** Although we have Zendesk for our ticket system, the Spiceworks Help Desk system works quite well. I have used it in testing. If your company wants a good helpdesk, inventory system and are on a small budget this is for you. The community is also outstanding. Post questions and get answers or helpful advice quick. Great discussions on their boards. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Inventory, warranty looks ups, unwanted software installs. ### 31. Good entry level Helpdesk system **Rating:** 1.5/5.0 stars **Reviewed by:** Krzysztof L. | IT Systems Engineer, Hospitality, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 18, 2015 **What do you like best about Spiceworks Cloud Help Desk?** It's free, good community and the developers seem to have a lot of fun designing the product. Good notifications and very easy install. Has built-in asset scanner which can be beneficial. I found the dashboard very good, pulls a lot of statistics off tickets and assets. Good overview. **What do you dislike about Spiceworks Cloud Help Desk?** Very very limited options for creating help desk tickets. Sometimes very chaotic if you use email-to-ticket option. Doesn't converge the tickets very well. The asset scan is amazingly slow, clunky and slow inventory gui makes the whole process nasty. We have change the solution as soon as budget was approved. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** track of assets and work load. ### 32. Spiceworks - The ONLY helpdesk software you should use! **Rating:** 5.0/5.0 stars **Reviewed by:** Dale M. | Systems Administrator, Education Management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is a fully customizable, fully expandable, framework for developing the most tailored help desk system for your company. From LDAP user authentication, to ticket routing and TeamViewer remote support integration, Spiceworks has everything you need in a ticketing system. Build custom rules for ticket routing, tailor your email templates and use email commands to control tickets, such as #close when replying to a ticket, to close it at the same time. As a Spiceworks Help Desk admin, you can manage all your tickets from email commands, eliminating the need to have another browser window open, or from having to login to an app to "close" a ticket. Emailing the help desk will generate a ticket as well. The ticket portal interface is sleek, and easy to navigate for end-users. A chronological history of tickets is available to the end-user via tabs, and allows for an easy reference to previous documented solutions. Next to the Help Desk, is a full network scanning and monitoring tool. Spiceworks will quietly document all your network's infrastructure and devices, and allow for easy monitoring of software, registrations, warranties, outages, printer status, etc. It keeps track of users, phone numbers, IP addresses, and the machines a user has logged into. It is the most powerful, yet lightweight tool you can scan with. As a Spiceworks member, you have access to the largest concentrated pool of knowledge in the Spiceworks forum. There are 1000's of IT pros who have already run into whatever problem you're having, and ready and willing to share their solutions. Spiceworks is the whole package. Best of all... it is absolutely FREE! **What do you dislike about Spiceworks Cloud Help Desk?** The only issue I had, was not finding Spiceworks any sooner than I did. **Recommendations to others considering Spiceworks Cloud Help Desk:** Don't hesitate. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Now that we are using Spiceworks, I am easily able to keep track of our network equipment, monitor unauthorized software, and manage software licenses, device statuses, and user accounts. Our end-users are happy and able to use the system with very little, to no training at all. Life is better with Spiceworks. ### 33. Spiceworks Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Bernie M. | Information Systems Infrastructure Analyst, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 07, 2015 **What do you like best about Spiceworks Cloud Help Desk?** For free software spiceworks is one of our most useful resources in our organization. We have several instances currently in use, IT Help desk, Marketing Help desk, Purchasing Help desk, and a Maintenance Help desk. They offer excellent software with excellent support for no cost. **What do you dislike about Spiceworks Cloud Help Desk?** Spiceworks lacks some of the features offered by pay for service help desk applications. Other than that it is great software, it meets all of our organizations needs, and the price definitely is right! **Recommendations to others considering Spiceworks Cloud Help Desk:** Overall it is great software that I would recommend to anyone. We went from scratching issues on a paper to having users submit their ticket. This software makes life so much easier, now we can monitor and troubleshoot issues, and we can keep track of everything going on throughout the organization. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The IT Help desk is used to track information technology help requests. The Marketing Help desk is used to manage outreach events and to allow staff to request marketing material. The Purchasing Help desk is used to track all purchasing requests, the managers are cc'd on the ticket to approve the purchase. The Maintenance Help desk is used to manage all maintenance issues throughout the organization. The spiceworks application allows us to manage a variety of support issues throughout the organization. We are able to clearly document the issue ad how it is resolved. If we ever come across the issue again we can go back through the tickets to look at the resolution. ### 34. Helpdesk for the masses! **Rating:** 4.0/5.0 stars **Reviewed by:** Glen L. | Network Engineer, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 07, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is extremely useful for both the tech guys and the users. It is way more than just a plain old helpdesk, featuring things like network management, asset tracking, purchasing and a huge community that answer questions and mostly gives advice better than a paid service after thorough debate. The users have no idea that they're using a helpdesk acquired at zero cost and I think they would start a riot if we decided to replace it! **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes community members are very opinionated, don't let it bother you. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you're looking for a fully featured product and don't mind seeing a few ad's when logged in as an administrator, then this will tick all of your boxes. It integrates well with both Windows and Linux environments and puts its main competitor "Manage Engine" to shame. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We have solved communication issues between staff as a group and on an individual basis with the IT department. We have realized that we need more proactive asset management and purchasing procedures. ### 35. Why are you still reading reviews on Spiceworks? Why not try it!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron T. | Information Technology Manager, Government Administration, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 03, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is eons ahead of its completion, and it's completely customizable! Did anyone mention it's freaking free!!?!?!?!? My favorite feature has to be feature request voting/customization. Say you have a business need for a report, or process within the software, do a quick community search and usually someone out there has already created that! You can download their content and install it as a plugin for your server!!!! Also feature request voting is awesome! The community gets to shape what is released officially from the Spiceworks crew! How awesome... Oh and their staff actually listens to your opinion/values it... **What do you dislike about Spiceworks Cloud Help Desk?** Occasionally you can run into a bug or two, but the Spiceworks staff are pretty darn quick at resolving issues with any bugs! **Recommendations to others considering Spiceworks Cloud Help Desk:** Do it! You know you want to!!! In all seriousness, consult your staff, figure out what they like or dislike with your current software, maybe once you have that info try a test environment and maybe you invite one staff member per department to use the new portal for a month. If the end result is good, maybe you can justify switching? If you're tired of being a slave to annual/version subscriptions maybe it's time to change? You can do purchasing within the Spiceworks app! Community support is second to none! It's basically like having a second Google, but only for IT pros where you can usually get help or find what you're looking for! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** IT help requests, customer portal, workload justification and tracking, reporting, MDM, inventory/AD management. Aren't hostage to version upgrades like with other big Helpdesk software players, we get all the upgrades and features for free! With the customization, every single admin can customize their experience to fit their needs. When we switched to this we saw a huge increase from our customer base (fellow employees) actually using the portal! ### 36. A fantastic tool for mid-size companies needing to gain organization over their IT issues **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Information Technology and Human Resources Manager, Defense & Space, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2015 **What do you like best about Spiceworks Cloud Help Desk?** We have been using Spiceworks for approximately two years. I lead an IT department of three employees (excluding myself), and we receive multiple requests for help per day. These requests range from printer toner, to program errors, to "slow email." Accordingly, without Spiceworks we struggled to keep track of everything. Now, using the help desk we are able to track the issues and resolve them effectively. Oh, and it's free! **What do you dislike about Spiceworks Cloud Help Desk?** We have three spiceworks servers up and running. One for our maintenance department, one for IT, and one company-wide for action items coming out of meetings. I would prefer to be able to configure spiceworks to support these separate groups within a single installation. Still, that is a minor problem for me! **Recommendations to others considering Spiceworks Cloud Help Desk:** As the program is entirely free, just boot it up and give it a go. I think you will be surprised by the depth of features available in the system for no cost! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** As described above, we have been able to tackle a number of problems related to tracking help desk problems. We also use the product to track the software that individuals install on their computers. This has helped us out on a few occasions where employees have installed "dropbox" or other file-sharing software on computer stations with sensitive-access. It allows us to have an open policy with regards to computer use but monitor from problem cases. I much prefer that to just locking everyone down! ### 37. Spiceworks Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew N. | Network Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks Help desk is a free help desk package that integrates with AD and allows for email notifications as tickets arrive. You can assign tickets to different tech, track time spent on issues and assign a labor cost per hour for different techs. The Spiceworks team actively develops and implements new features regularly. They are quick to respond if you have any issues and the community is unparalleled. You can build a FAQ from previous tickets or from the community. **What do you dislike about Spiceworks Cloud Help Desk?** There's not a lot to dislike about Spiceworks Help Desk. It is free so it is supported by ads, but you can remove ads by purchasing Spiceworks MyWay for a reasonable price. You can print tickets, but the formatting wastes a lot of space when printed. Sometimes navigating the ticket view can be a bit cumbersome. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Having Spiceworks help desk allows me to track work orders and make sure issues get addressed in a timely manner. And working for a non-profit, the best part is that it is free and still compares to the large and expensive help desk solutions in the market. ### 38. SpiceWorks is AWESOME, everything a Help Desk needs, all in 1 place **Rating:** 5.0/5.0 stars **Reviewed by:** Tony B. | IT Specialist, Consumer Goods, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 25, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The ticketing system is great. Spiceworks sends out emails automatically to the assignee and to the creator. You can add private info for other tech support users to help out on tickets. It also is able to track category, ticket status, time spent on the tickets etc. You can link hardware to the tickets. **What do you dislike about Spiceworks Cloud Help Desk?** The Search function is a bit rough. Once you do a search and choose a ticket/device, if it is the wrong one, it is hard to get back to your search list and choose another one. I have to use the back button on my browser and hold it to actually get it to go back to the search results, there is not a "Back to Search Results" button or something similar. **Recommendations to others considering Spiceworks Cloud Help Desk:** It is really great. Everything all in 1 place. You can easily keep track of Hardware, Software, Licensing, Tickets, a Knowledge Base of previous issues, Purchasing history, Reporting. We love it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** All problems computer related. Hardware, Software, Smartphones, User errors etc. The Spiceworks scanner is great for making sure we are in compliance for licensing and also knowing what is installed and on which machines it is installed. We are starting to take advantage of the reporting more for tracking how long we spend on tickets, how many days it takes to resolve tickets, who is in possession of our loaner computers etc, which is great. ### 39. Overall ticket system and inventory management **Rating:** 3.5/5.0 stars **Reviewed by:** Martin W. | IT Technician, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 19, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is awesome in the fact that it will automatically scan your network to capture an inventory of all the devices on your network. Not only does it capture the serial number, but it gives you the OS information and other software that is installed. **What do you dislike about Spiceworks Cloud Help Desk?** Spiceworks is fairly new to me. One thing I dislike about this resource is about product keys for detected software. This could be in relation to the manufacturer, but the OS product key that is provided for detected software is the generic OEM product key. It would be nice if there was a way to alter it to capture the individual product key for that system. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** This resource gives a one spot shop sort of approach on tracking devices, as well as being able to determine if there are any patterns in repairs as it tracks which tickets are associated with which devices. Will help you pick out if it is a user error. ### 40. Not Bad For A Free Product **Rating:** 2.5/5.0 stars **Reviewed by:** Marco G. | Network Administrator, Accounting, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Cost! It's a free solution and they do update the software. Great help desk! **What do you dislike about Spiceworks Cloud Help Desk?** Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine. **Recommendations to others considering Spiceworks Cloud Help Desk:** It has improved a lot over the years. It's free and it does inventory the computers. You can get some usual reports. We loved the help desk side of it. Also nice having the Spiceworks community to bounce ideas off of. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Keep track of work flow with ticketing system. Inventory computers. ### 41. Review of Spiceworks IT Service desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Assoc Ops Tech, Furniture, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 19, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The ability to customize the program to fit the needs of our department and organization **What do you dislike about Spiceworks Cloud Help Desk?** There isn't much to dislike about it. I can't easily see just my own closed tickets but I'm sure I could set it up to see them. **Recommendations to others considering Spiceworks Cloud Help Desk:** The price is great - FREE You can customize it to fit your needs. All the tickets are searchable. We currently don't allow our users to login to the web portal but that can also add value and we expect good things once we roll that feature out. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks integrates with our Active Directory and has email alerts to users assigned to the ticket. Before Spiceworks, we had communication issues. Users didn't know what was going on with their issues if we didn't go out of the way to let them know. ### 42. Spiceworks Review **Rating:** 4.0/5.0 stars **Reviewed by:** Paul S. | System Administrator, Media Production, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is easy to use right out of the box. Integrating with AD and Exchange took no effort and customizing on the fly is great. The community is also a great resource in getting issues solved for Spiceworks and other IT products. Best Part it's FREE! **What do you dislike about Spiceworks Cloud Help Desk?** The reporting system needs some work to put it on par with other ticket systems. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking for a easy and cost effective way to manage tickets then Spiceworks is the way to go! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** As a non-profit origination moving from service now we need a cost effective to mange tickets and spiceworks was the answer. You can go free or pay $500 for the year to have ads removed and your logo added to it. ### 43. A decent ticketing system at a hard to beat price! But wait there's more.... **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander S. | IT Infrastructure Lead, Environmental Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 10, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The price is number one, sure it's ad supported, but the ads are all IT and relevant, they also do not distract from working in the application interface; If you really want to there is also the MyWay subscription to remove the ads and even brand it. I also like the way that all the modules tie together within the application. Inventory linked to tickets, and purchases, as well as services. With a little creativity you can make this application do tricks that you generally pay a lot for. **What do you dislike about Spiceworks Cloud Help Desk?** Number one is how closely it is getting tied to the Spiceworks community now, while nit a major issue for me, I know it can cause some issues. Additionally there have been some efforts to improve underlying elements of the application, but that has introduced issues into the applications such as inventory scanning issues. Further there seems to have been a focus on adding shiny new featured as opposed making the product just work. Some of the other features such as the KnowledgeBase were implemented in "odd" ways, there certainly were advantages to the path they took, but also disadvantages. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you have nothing in place or budget is very limited then I say installing this is a no brainer. If you are currently using a solution it can still make an attractive option, you will need to weigh your requirements to make a proper choice. If you have a large environment make sure to get nice speedy disks. That was the largest issue I had with performance due to slow disk write speed when I was using it for 11 sites for inventory and ticketing for about 400 users. Also recommend staggering scans and limiting it to parts of subnets when you have a large number of devices. Scanned info also seems to be improved if you set it to a slow scan. As always check out the community a lot of good advice and ideas for using it, as well as killer support form the user community and support staff at Spiceworks. If you hit the community look me up Alex3031 **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Well we currently are not using Spiceworks at my company, I did use it for three years previously at my former employer and for a year at my current employer before migrating to the solution we are on now. In both cases the problems being solved were IT, one was workflow and ticketing, an efficient way to track that information and keep metrics. The other was inventory, having a good asset tracking of equipment. Certainly we've been able to realize improved efficiency and improved end user communication as well as improved insight into inventory. ### 44. Very decent out-of-the-box ticketing and monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Server Operations Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Super easy to set up. Great for small shops who need ticketing and then some. Supports email and web portal submission of tickets, or the good 'ole type-it-in-yourself method. Fully capable of being a decent network / server monitor with some WMI / SNMP configuration as well. License tracking, software tracking, software installation alerts, disk space alerts, ping availability, website uptime, you name it. It has a dashboard with widgets and stuff that integrated with Office 365 to give us mailbox size insight, and an error log widget to let us know if the server errors started piling up. Awesome, awesome community as well. Lots of add-ons that the community built that make the software work better for you. **What do you dislike about Spiceworks Cloud Help Desk?** I wasn't the biggest fan of the purchasing module and integrating it to submit quotes, but I'm sure it fills somebody's need somewhere. Of course it has ads, and a lot of people don't like that, but it really isn't that big of a deal considering how good and free the product is. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you have nothing else in place for ticketing, just do it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I'm not currently using the software anymore, but I deployed it at my last job. Using it helped keep the help desk on track, helped me report on tickets and outstanding issues, and ended up giving us an avenue to cover our butts when work got done and folks wanted proof. We used it to track purchasing and shipping for a long time too until we had something deployed internally that did that. It helped fill a lot of different gaps in IT. ### 45. Great Product for Helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle K. | Helpdesk Analyst, Real Estate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 10, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The user interface of the system is very easy to navigate. Visually is appealing. **What do you dislike about Spiceworks Cloud Help Desk?** There isn't much I disliked about spiceworks. There was some features that they were missing when I first used the product on the inventory side but they were quickly corrected. **Recommendations to others considering Spiceworks Cloud Help Desk:** It's a good product, I would still be using it but my new company already has a helpdesk system in place. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We were solving are issues with a ticketing solution for our helpdesk. We were using an email style relay and it wasn't cutting it. Moving over to Spiceworks Helpdesk saved us time and made us more efficient. With the use of the inventory and the community it became a great all around tool for us. ### 46. Great User Friendly Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 10, 2015 **What do you like best about Spiceworks Cloud Help Desk?** I was working as Help Desk Manager and hated the ticketing program and also needed to implement an asset management system. After researching I found Spiceworks I built the system to the whole university along with setting up a knowledge base and survey system. Spiceworks blew away the expensive system they had purchased. After a month of testing I rolled it out and it still works perfect. I am currently in the job market and in interviews speak of spiceworks often. **What do you dislike about Spiceworks Cloud Help Desk?** With it being open source some of the plugins are buggy but that is to be expected. **Recommendations to others considering Spiceworks Cloud Help Desk:** Take advantage of the free classes they offer! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Ticket Tracking Ticket Reporting Asset Management ### 47. Best free Help Desk software out there!! **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | Network Engineer / Team Lead, Furniture, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 19, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is simple to setup, manage, and use. They even offer free tech support if you run into issues. **What do you dislike about Spiceworks Cloud Help Desk?** It is a limited product but free is free **Recommendations to others considering Spiceworks Cloud Help Desk:** Worth it! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We were trying to have a central location for all technicians to go to for their issues. Also we needed a place to have a searchable knowledgebase. This allowed us to have every ticket searchable so when the issue arose again we had a simple way to find the fix. ### 48. Both software and community have always been exceptional at what they do **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Network Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance. **What do you dislike about Spiceworks Cloud Help Desk?** The network scanning can have issues with some devices, depending on the credentials needed for authentication. It's also almost 'too much'. Spiceworks covers so much different functionality that it can get a little cumbersome. I would also prefer an actual install for an administrative console, versus a website interface. **Recommendations to others considering Spiceworks Cloud Help Desk:** For a free solution, it can't be beat. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It's proven useful in identifying unknown or missing devices on the network. ### 49. Great ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Jason D. | Service Desk Team Lead, Tier 2, Consumer Goods, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 27, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Cost, easy to use, dead simple to create reports, **What do you dislike about Spiceworks Cloud Help Desk?** no project management, no distinction between incidents or requests **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** easily tracks tickets so little falls through the cracks. Allows prioritizing. ### 50. Great Software for non-profits **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon F. | Technical Services, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 10, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Easy to use system with more bells and whistles than you'd ever need. I like that it's free as well. **What do you dislike about Spiceworks Cloud Help Desk?** It can be slow sometimes, but that's likely a hardware issue more than anything. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I needed to manage tech support requests. This let us manage those requests along with maintenance requests as well. ## Spiceworks Cloud Help Desk Discussions - [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) - 4 comments, 1 upvote - [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment - [View Spiceworks Cloud Help Desk pricing details and edition comparison](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-01+09%3A39%3A03+-0500&secure%5Bsession_id%5D=f793fc25-c5bc-461b-a957-284cdae37478&secure%5Btoken%5D=3eb84a9dbf749c8477ddabb62a59f9575d749991bd05f594ce33cee3ced92608&format=llm_user) ## Spiceworks Cloud Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Activity Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Spiceworks Cloud Help Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,311 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (718 reviews)