Introducing G2.ai, the future of software buying.Try now
Compare Jira Service Management and Spiceworks Cloud Help Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
0/agent/month
Free
Jira Service Management
Star Rating
(961)4.3 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both products have similar star ratings, Jira Service Management stands out with a significantly higher overall G2 Score, indicating greater user satisfaction and reliability. Users appreciate its seamless integration with the Atlassian suite, enhancing collaboration across teams.
- Users say that Spiceworks Cloud Help Desk excels in ease of use and setup, with many praising its intuitive interface and quick implementation process. Reviewers highlight its efficient ticket submission and tracking features, making it a solid choice for smaller teams or those new to help desk software.
- According to verified reviews, Jira Service Management shines in its ticket response user experience, with users noting the platform's ability to manage bugs and tasks effectively. This capability is particularly beneficial for IT teams looking to streamline their support processes.
- Reviewers mention that Spiceworks Cloud Help Desk offers a strong community support system, which is invaluable for users seeking quick solutions to their IT problems. The free support and knowledge base creation features are frequently highlighted as major advantages for smaller organizations.
- Users report that Jira Service Management provides robust ticket collaboration features, which are essential for larger teams. The ability to easily track the development lifecycle and manage tasks is a significant advantage for organizations that require comprehensive project management capabilities.
- According to recent feedback, while both products have similar scores for quality of support, Jira Service Management benefits from a larger user base and more recent reviews, suggesting a more active community and ongoing improvements, which can be crucial for long-term user satisfaction.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Jira Service Management
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.7
851
8.6
286
Ease of Use
8.2
858
8.7
287
Ease of Setup
8.0
464
8.7
215
Ease of Admin
8.0
366
8.8
217
Quality of Support
8.4
734
8.4
235
Has the product been a good partner in doing business?
8.7
343
8.9
176
Product Direction (% positive)
8.7
820
8.1
286
Features by Category
Ticket and Case Management
9.0
82
8.2
13
|
Verified
9.0
80
8.3
13
|
Verified
8.9
83
8.8
11
|
Verified
8.9
79
8.3
10
8.8
80
8.8
7
|
Verified
8.8
80
8.8
11
|
Verified
9.2
80
8.1
12
|
Verified
8.5
77
9.0
8
|
Verified
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
8.3
12
|
Verified
8.9
80
9.3
12
|
Verified
8.3
73
7.5
6
|
Verified
8.1
71
6.0
5
7.9
68
Feature Not Available
Platform
8.1
83
5.8
8
|
Verified
8.4
86
7.4
9
|
Verified
8.9
87
9.2
10
|
Verified
8.8
83
7.5
8
|
Verified
8.7
83
8.3
9
|
Verified
8.7
80
8.0
11
|
Verified
Administration
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Not enough data
Management
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
307
Feature Not Available
8.8
315
8.8
125
8.8
325
9.3
131
8.5
281
8.2
113
8.5
276
8.2
102
Reporting
8.5
310
8.6
127
8.4
301
8.4
107
8.2
231
Feature Not Available
Access & Usability
8.1
227
8.1
98
8.6
277
8.9
106
8.5
236
8.9
89
8.4
232
Feature Not Available
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and IT Alerting
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
