Spiceworks Cloud Help Desk Reviews & Product Details

What I like about Spiceworks, is that for the budding IT company, it's a low cost solution. The fact that it's cloud based, with a large user forum, that literally spans the planet, is very nice. I can get help and feedback on issues I run into from different perspectives. I love the way you can configure email addresses to create ticket automatically. Review collected by and hosted on G2.com.

Sometimes, of late, they have had some serious issues with their data centers. Just a couple of months ago, we were without a helpdesk for an entire day. Review collected by and hosted on G2.com.

I like that it integrates all the networked devices in the office. Review collected by and hosted on G2.com.

I have no dislikes so far about the spiceworks cloud HD. Review collected by and hosted on G2.com.

I love the on premiss version, but they are end-of-life it. The ticket system is excellent, and being able to create a new ticket from email. Spiceworks stopped using the mobile app, which sucks, and now only offer a cloud solution that we can't even migrate into with our email addresses since they have already been used in the on-prem version! Review collected by and hosted on G2.com.

No mobile app

Now only cloud-based

No hardware finding integration

No more support for on premiss version Review collected by and hosted on G2.com.

I love that you can easily be switched from an unassigned ticket to your ticket and query and create a report quickly. I also love the Spiceworks community and available free webinars. Review collected by and hosted on G2.com.

I wish Spiceworks would have a clickable history for theticket. For instance, an escalation monitoring, wherein you can see the number of times the ticket has been re-assigned, and changes of the priority. Review collected by and hosted on G2.com.

Spiceworks shows a header for each ticket for a quick glance to see topic, submitter, priority, and date which makes it easy to identify tickets which may belong to you. Review collected by and hosted on G2.com.

There's no way to format text to call attention to specific things within a response. The ability to highlight, bold, or underline text would help make responses more clear. Review collected by and hosted on G2.com.

I've always enjoyed using Spiceworks Help Desk, the web-based program was very easy to understand and use. the Community for support is superb as well with any questions I've had. Review collected by and hosted on G2.com.

I didn't really find much I did not like about Spiceworks Help Desk, the only limitations i came across were do to my companies securities policies not letting me get a full network scan run. Review collected by and hosted on G2.com.

Most of the features we didn't use but Zoho based intelligent assistance help our service-based customer in many ways at any time. Our customer belongs to the education industry where we face challenges in reaching them through technical and help and at that time. This tool helps us a lot. Review collected by and hosted on G2.com.

We haven't found anything not related to below our bar but the ZIA feature we use and it was really Amazing. Review collected by and hosted on G2.com.

This application was extremely easy to use and set up. I especially like using the reports. The software listing per machine has been extremely helpful. Review collected by and hosted on G2.com.

I wish that when you uninstalled an application from a machine, it did not still appear in the Spiceworks programs list as if it were still on the device. Review collected by and hosted on G2.com.

Software looks to do a great job of tracking stats of each user. Review collected by and hosted on G2.com.

Not the most intuitive navigation layout, perhaps my Dashboard count should be a clickable link, instead of swimming through dropdown menus. Review collected by and hosted on G2.com.

The ability to address issues as they arise, is so much better than our old post it system. As a small business, quality software is important and this is quality.

I can respond, add pics, find inventory. Review collected by and hosted on G2.com.

there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk. Review collected by and hosted on G2.com.