--- title: Spiceworks Cloud Help Desk Reviews meta_title: 'Spiceworks Cloud Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how Spiceworks Cloud Help Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 311 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Spiceworks Cloud Help Desk Reviews **Vendor:** Ziff Davis **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 311 ## About Spiceworks Cloud Help Desk Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ ## Spiceworks Cloud Help Desk Pros & Cons **What users like:** - Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and streamlining ticket management. (1 reviews) - Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management. (1 reviews) - Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights. (1 reviews) - Users value the **efficient ticket management** in Spiceworks Cloud Help Desk, enhancing collaboration and reporting insights. (1 reviews) - Users value the **effective team collaboration** in Spiceworks Cloud Help Desk, enhancing ticket management and overall productivity. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users experience **connectivity issues** with delayed notifications and challenges in integration and mobile app features. (1 reviews) - Users report **integration issues** that hinder connectivity with other systems and experience delays in notifications and responses. (1 reviews) - Users find the **limited functionality** of Spiceworks Cloud Help Desk frustrating, especially with missing features and delayed notifications. (1 reviews) - Users find the **missing features** in the mobile app and delays in email notifications frustrating. (1 reviews) - Users face **notification issues** with delayed emails, missing mobile features, and challenges in system integration. (1 reviews) - Time Delays (1 reviews) ## Spiceworks Cloud Help Desk Reviews ### 1. Spiceworks Help Desk helps me easily track all my support efforts for my users. **Rating:** 5.0/5.0 stars **Reviewed by:** Terrance J. R. | I.T. Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Spiceworks Cloud Help Desk?** What I like best about Spiceworks Help Desk is that it simply works. It is easy to set up and use. The Help Desk comes with automated reminders and canned responses. The Spiceworks community is an awesome resource for product reviews and knowledge. Also it is free, and that always hits the budget in just the right way. **What do you dislike about Spiceworks Cloud Help Desk?** I honestly haven't found anything that I do not like about Spiceworks Help Desk yet. It has one job and it does it well. **Recommendations to others considering Spiceworks Cloud Help Desk:** Spiceworks has great resources for users of all different experience levels. There are webinars and reviews, a vast knowledge base and multiple free softwares and tools to use **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The business problems that we solved with Spiceworks Help Desk are creating a centralized and easy to use portal for new trouble tickets and being able to track trends of user behavior and repeat issues of hardware and software that prompt further investigation. ### 2. Great product for little to no investment! **Rating:** 5.0/5.0 stars **Reviewed by:** Ron S. | System Administrator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Spiceworks Cloud Help Desk?** All of it! Vast support community with many updates! The asset tracking feature, but the notices make it a slam dunk! **What do you dislike about Spiceworks Cloud Help Desk?** Can't think of anything that I dislike at all. It really is doing everything we need out of it. Compared to other help desk software that I've used in the past it works very well. The funny thing is, we paid a lot of money for that other software! **Recommendations to others considering Spiceworks Cloud Help Desk:** Use it! You have absolutely nothing to lose! At worst, you just don't like it and then just don't use it. I won't cry. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It has helped us most with our asset tracking. That used to be a massive headache and take weeks or months. Also the notifications are really great! Like a server's C: drive filling up or a shared drive. ### 3. Its useful **Rating:** 4.0/5.0 stars **Reviewed by:** Janelle L. | IT Technician, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Spiceworks Cloud Help Desk?** I like that we can input tasks that we need to get done, and that we can assign it to different people. **What do you dislike about Spiceworks Cloud Help Desk?** I wished that everyone that is connected to Helpdesk in our group is able to see all tickets and that we could write comments and close tickets as we needed to. Instead of telling our Helpdesk person to close the ticket. It would be nice if we could categorized tickets that could be group together as under a dept. so that we know which department the tickets are going to. It also help with organization, instead of having it clumped together. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It has been useful, organizing our tickets. ### 4. Spiceworks Helps us **Rating:** 5.0/5.0 stars **Reviewed by:** Liani M. | Supervisor, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Spiceworks Cloud Help Desk?** We love that anyone is able to send in a ticket and we can keep track of tickets sent, by client, by person, how long it takes, and keep track if any common problems arise. **What do you dislike about Spiceworks Cloud Help Desk?** The layout when logging into the system, to reading the actual tickets that come in. If the sender has the email signatures with pictures it clogs up the screen. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you need a way to tracik support tickets, people asking you questions, or assisting people this is a great tool **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use the problems one user may have to teach the rest of the team how to resolve this issue on their own once the spiceworks team has resolved the issue. ### 5. Really good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Steve B. | Field Service Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about Spiceworks Cloud Help Desk?** I like how easy it is to manuever around. It’s very easy to see your open, assigned, and closed tickets, as well as searching for specific tickets. **What do you dislike about Spiceworks Cloud Help Desk?** I don’t like the reports available to use. They have a handful of basic reports you can run, but anything deeper than that, you’ll need to be able to use SQL. **Recommendations to others considering Spiceworks Cloud Help Desk:** Learn SQL for heavier reporting **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Internal hardware & software troubleshooting. Employees are able to attach screenshots or their problems. ### 6. Spiceworks: Pretty great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is an easy to use help desk management software ained at keeping your work orders in order. **What do you dislike about Spiceworks Cloud Help Desk?** Spiceworks' method of editing current tickets is a bit obtuse, and their mobile app could use some work. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Managing IT tickets in order to keep everything managed. ### 7. Great for a Smaller Company, but not a Large **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The cost. The product is free if you can get deal with the advertisements. **What do you dislike about Spiceworks Cloud Help Desk?** The product can be sluggish to not responding at times. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are a large enterprise, look at other products. Spiceworks is great for smaller companies, but as our company has grown, it has not scaled well with us. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use Spiceworks as a ticketing system and a help desk system. We were looking for a system that was low cost to free. We have been able to wrangle our help desk system into a single system and that has been a benefit, but Spiceworks can be flakey at times. ### 8. Spiceworks Help Desk makes my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Pam H. | System Administrator, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Spiceworks Cloud Help Desk?** Love the notifications any time new hardware or software is added to computers on my network. It so easy to keep up requests for assistance from users with the ticketing system **What do you dislike about Spiceworks Cloud Help Desk?** A little hard to set up initially and sync with Active Directory **Recommendations to others considering Spiceworks Cloud Help Desk:** Get it! You wont be disappointed! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** This helps me keep organized and up to date on EVERYTHING! ### 9. Great ticket based program **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffery B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Spiceworks Cloud Help Desk?** Customers can log their own tickets. We can also sort by customer and issue which is great for reporting and finding common issues. **What do you dislike about Spiceworks Cloud Help Desk?** Process to delete a ticket isn't that easy. Also, the mobile app is terrible. On my mobile I log in via chrome instead of using the mobile app. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are able to track user issues, time spend on issues and then do reporting on them monthly.quarterly.yearly ### 10. Simple helpdesk tool with no cost **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It serves the purpose needed without extra bulk. I don't need to have anything onsite, and have access to it on my mobile device(s). Users can easily submit a ticket via email, and it makes some of those "oh by the way" items much easier. Also easy to script to - you can have a device generate an email that goes to the helpdesk if there is a concern. **What do you dislike about Spiceworks Cloud Help Desk?** It's really difficult to say there is something to "dislike". It's a free helpdesk tool that's cloud based. It is ONLY a ticketing system, but that's what it's designed for. The only drawbacks would be possibly integration with other tools etc - but for a free helpdesk tool, you aren't going to do better without paying something. **Recommendations to others considering Spiceworks Cloud Help Desk:** Definitely start here if you're looking for helpdesk software. I think that from here, if there are business objectives that you need to accomplish that it's not able to do, you can move forward. But its likely for a simple helpdesk solution that this'll take care of your needs. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Sometimes there are projects that pop up, or other departments want something. They can send an email, but it's a LOT easier for us to keep track of it in the helpdesk tool, so we have a list of what needs done, but also can update them as work is done. ### 11. Great tool at a low cost **Rating:** 4.0/5.0 stars **Reviewed by:** Steven T. | Public Safety Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like that it's got so many features packed into a free tool. I like how you can create one ticket and then subtickets underneath it to track smaller tasks within a larger issue/project. **What do you dislike about Spiceworks Cloud Help Desk?** Couple things about notifications and email could be fixed. Sometimes transferring a ticket to another user will remove the previous assignee from being notified of any future changes which can be tough. **Recommendations to others considering Spiceworks Cloud Help Desk:** The price cannot be beaten! It does exactly what it's intended for at the low low cost of free. I use it every day to track and manage incoming tickets. I also use previous tickets as a knowledge repository. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It is currently the ticketing system we have deployed and have not had any issues. Users can email into an address and it will auto open the ticket, and the help desk can respond and take tickets just by replying to the email. ### 12. HelpDesk Software **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan O. | Sales Administrator, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like that it allows you to keep track of all of your company users request for Help Tickets. I can set a priority and expected time for a task to be completed. It's a better way to have work organized. The dashboard allows you to see your tickets and dates of completion. **What do you dislike about Spiceworks Cloud Help Desk?** Nothing much. It provides me and my Help Desk with the basic essentials to get the work done on time. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Problems with users computer programs and printer issues. If I can response, someone else can take the ticket and provide that user with the help to solve their problem. By having this service, we can focus on other projects that may need more attention, depending on its level of priority. ### 13. Extremely easy setup, powerful tools **Rating:** 5.0/5.0 stars **Reviewed by:** Ron R. | Systems Administrator, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The user interface is simple and easy for users to get started with. **What do you dislike about Spiceworks Cloud Help Desk?** it can be difficult is tickets need to go to multiple users or follow specific routes to different users **Recommendations to others considering Spiceworks Cloud Help Desk:** Do it! This product will significantly reduce time for users to enter tickets as well as techs to track and resolve tickets **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks Help Desk provides a simple, efficient help desk ticketing system ### 14. Spiceworks rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony W. | I.T. Manager, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Helpdesk mobile app works great and allows us to keep from being chained to our desks. **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes the users don't get a submitted ticket properly into the system. It's rare, but has happened and we haven't been able to figure this out. But, considering we have nearly 7,000 tickets in the system and just a handful of times users have had issues, it's not something huge. **Recommendations to others considering Spiceworks Cloud Help Desk:** The helpdesk software is fairly basic, however it meets all of our needs and has been in place for almost 10 years now. We couldn't manage the numerous requests each day without it. The Community within SW is excellent. We reach out to them numerous times each month with hard to solve issues. It makes the helpdesk even better as we have literally millions of I.T. staff out there who watch the forums and post solutions. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Quick reaction time to any I.T. issue that arises. We use this as our helpdesk ticketing system and repository for thousands of helpdesk tickets over the years that build us a system for solving tasks. ### 15. Spiceworks Help Desk Portal **Rating:** 5.0/5.0 stars **Reviewed by:** JENNIFER R. | IT, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Super easy to use, no-cost solution (other than useful ads). Works well, fast ticket distribution. Simple customization. Users can submit tickets fast via portal or email! **What do you dislike about Spiceworks Cloud Help Desk?** Odd scrolling, link to Manage Engine will occasionally fail, slow response when it is gathering data. **Recommendations to others considering Spiceworks Cloud Help Desk:** Just try it out, you will love using the help desk system. If you want additional controls there is a paid version at a super reasonable cost as well. The system is responsive and community support is fast and reliable. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Easily searchable ticket history for repeat problem-solving. Time tracking for ticket resolution. Integration with inventory and helpful knowledge base to solve user issues. ### 16. Free help desk ticketing software that just works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The cost (free) can't be beat. Also, there are many different things about this software such as notifications, portal pages, etc. that can be customized. **What do you dislike about Spiceworks Cloud Help Desk?** The knowledge base part of this software isn't really that easy to use. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It allows us to track and document all of the issues that go through our help desk on a daily basis. ### 17. Great for internal helpdesk or smaller break/fix shops. **Rating:** 4.0/5.0 stars **Reviewed by:** Corey D. | Owner / President, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The price! Spiceworks is free, and has a great feature set for a free application! The core aspect of Spiceworks or us is the helpdesk software, the classic or new ticket views both do great work, we've stuck with the classic views because it's what our customizations work best with and what our team is most familiar with still. **What do you dislike about Spiceworks Cloud Help Desk?** There's some serious limitations when it comes to growth. Approaching 20,000 tickets and the software is showing it's downsides now, it's a bit slow to search for users/tickets. We're definitely at the stage where we are outgrowing Spiceworks now, and will be moving platforms sometime soon, but Spiceworks has been instrumental in allowing us to grow from where we WERE to where we ARE. The fact that the service is reliable, and free, has been great along the way, but now there's not much we can do to optimize and continue to move forward, but it's served us well for 6+ years now. **Recommendations to others considering Spiceworks Cloud Help Desk:** Definately give it a solid look and install, it's free, so you have nothing to lose! Install on a test environment or a VM and run wild with some testing, setup portals, test features, network maps, etc. If it looks like it's going to be beneficial go ahead and roll it out and then add your real data to it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We solved the fact that time entries were logged separately from issue resolutions, and Spiceworks lets us unify that in one place. ### 18. Nice tool and free **Rating:** 4.0/5.0 stars **Reviewed by:** Craig T. | IT Manager, Fund-Raising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The tool is very easy to setup and use and comes at no cost to the company. It has all the basic things you need in a helpdesk tracking software. **What do you dislike about Spiceworks Cloud Help Desk?** There are no a lot of features as you would expect with a free tool. We aren't able to build automatic tasks and incidents based on condition sets like you can in other software. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you need a good way to track tickets and don't have the budget for a full helpdesk suite, Spiceworks is an excellent tool. Ir doesn't have all of the bells and whistles of the bigger solutions but it will allow you manage your helpdesk tickets with little hassle. It does have a device discovery tool and has some decent reporting options as well. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use it as an internal helpdesk system. It has been a good way to track tickets and gives us the basic information as to many tickets tickets we are closing per week. ### 19. Good ticket software, with some flaws. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer B. | Help Desk Analyst, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The ticket system is great, it includes really great alert options that we use for off hour requests. The features are all customizable and installation and setup are a breeze. **What do you dislike about Spiceworks Cloud Help Desk?** The search feature is awful. It is extremely difficult to search for a past ticket. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** IT department ticketing system. ### 20. Good Solution for small businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Haydn M. | IS Network Technician, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Very cheap/free and good for SMB. Very simple to use and community generated addins add another level to the helpdesk side of the product. The free community is very helpful **What do you dislike about Spiceworks Cloud Help Desk?** Has a tendancy to crash if too many tickets are in the system or too many changes are being made by admins **Recommendations to others considering Spiceworks Cloud Help Desk:** Good Free/cheap solution. Good for small businesses but wouldn't recommend for any large business **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Good log of tickets and reports that can be used for KPIs. Knowledge base has come in handy and the community is priceless. ### 21. Great FREE ticketing resource **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Spiceworks Cloud Help Desk?** 1. It's free. 2. Allows you do use a cloud version, or hose your own local SpiceWorks 'server'. 3. Has a decent mobile app. **What do you dislike about Spiceworks Cloud Help Desk?** Ability to run ticket reports on the app would be very helpful. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Great way to keep track of tech issues in your organization, as well as a great way for other staff to report the problems to your Help Desk. ### 22. Great way to get familiar with a ticket system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The abilities that come with are really solid. The tickets are easy to access and manage. The audit display is clean. **What do you dislike about Spiceworks Cloud Help Desk?** Finding the dashboard is not intuitive. Color coding tabs for community & company's would be great **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The place in volunteering at does not have the money for it and they needed a system in place. When they grow I'm sure they will stick with spiceworks. The IT Director really likes it. ### 23. Excellent Software for a Huge Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Spiceworks Cloud Help Desk?** This product makes it easier to quickly get IT advice and assistance without having to bog down the IT department will voicemails. The IT department can answer directly and the software enables us to see when a tech is able to get to our query. Plus you can add a screenshot of the issue if needed to give them a head start. **What do you dislike about Spiceworks Cloud Help Desk?** Honestly, nothing. I like this software and hope my company keeps using it! **Recommendations to others considering Spiceworks Cloud Help Desk:** Get it! Especially if you are a larger company! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks allows us to contact the IT department without constantly ringing them up and they are able to better prioritize the necessity of the situation. ### 24. Ease of use and free **Rating:** 5.0/5.0 stars **Reviewed by:** Nuno O. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The spiceworks Help Desk does all the job. its a ease to use, its free and has a big community for help to solve your IT problems in a flash. Free support for the app.Has the ability to create an article for a knowledgebase.Being able to set priorities to tasks and assign due dates are nice features. **What do you dislike about Spiceworks Cloud Help Desk?** It is not designed for a large businesses but does the job. Need more reports functionality **Recommendations to others considering Spiceworks Cloud Help Desk:** Use the app to see how simple it is. Dont buy any app before you try this one. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** All tickets submitted from the users of my company are deal with spiceworks. Its ease of use and easy to prioritize the tickets to solve the problems. ### 25. Spiceworks Customer Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The ease of use is the main benefit. We were able to quickly roll this out to our employees with minimum training. **What do you dislike about Spiceworks Cloud Help Desk?** I can't really think of a dislike for the product. It is free so there's really not much to complain about. **Recommendations to others considering Spiceworks Cloud Help Desk:** Community support is good for this product. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We have issues at time with trouble customers. We are able to allow our customer service reps utilize the platform to make note for other CSRs and our management team in case they are required to deal with the customer. ### 26. Spiceworks helps me manage my day to day **Rating:** 5.0/5.0 stars **Reviewed by:** Terry S. | I.T. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like the ability to see resources from one interface, help desk is great too, I used it at my last gig and it worked great (even the older version) at my current job management has been slow to allow adoption of this **What do you dislike about Spiceworks Cloud Help Desk?** There is a good bit of setup/tweaking to get things right, but that is part of any network management, permissions etc, just makes you better in the long run **Recommendations to others considering Spiceworks Cloud Help Desk:** Give it a try!, it's free and they are good people looking to help support you in your job **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** warranties, resource management, informing me of things creeping on my network, phone calls with the help desk portion (previous job, saved a lot of time) storage alerts, lots to be configured ### 27. Help Desk Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks allows me to track all my user issues and when they are resolved how they were resolved. The ability to create a knowledge base is also very useful because it reduces time spent on phone calls to assist users when they could be directed to the knowledge base to be able to help themselves. It is a good tool to use to track your employee's performance **What do you dislike about Spiceworks Cloud Help Desk?** When setting up the knowledge base originally it was not a straight forward process. It was a bit difficult adding new items. Additionally in the first instances of using the Help desk our support team was not receiving email notifications. We had to be physically logged into Spice works to receive notifications on new tickets. **Recommendations to others considering Spiceworks Cloud Help Desk:** Ensure you know what you would like to capture before using Spiceworks, conduct the necessary research so that you are not disappointed if it does not meet your requirements. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It helps to track the productivity of our IT support team and helps us to track how issues were resolved so in the event we need to reference something, the ability to make comments and upload documents is very useful. ### 28. Spiceworks: Helpdesk with community support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | It & Optimization Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The community support form is really helpful. **What do you dislike about Spiceworks Cloud Help Desk?** The lack of good APIs means that I have to manually connect my external data visualizations. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Keeping track of the many requests that come in from users in various methods. ### 29. Spiceworks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2018 **What do you like best about Spiceworks Cloud Help Desk?** I enjoy that Spiceworks is free and easy to use. The community is great as well **What do you dislike about Spiceworks Cloud Help Desk?** I dislike that the On-Premise version takes a while to load. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks helpdesk helps my company with ticket management. ### 30. A free software solution that isn't just adware and limited support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It's FREE and has a really solid support team behind it that responds within 24 hours of an issues that may come up. **What do you dislike about Spiceworks Cloud Help Desk?** We had some issues with email responses randomly dropping when using O365 but that would be the only con of this product. **Recommendations to others considering Spiceworks Cloud Help Desk:** Do it, you will not be dissappointed. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use Spiceworks for our I.T. and Development teams to track issues. It definitely helps us cut down on response time to troubled users. ### 31. Woth it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Spiceworks Cloud Help Desk?** Like the design and being user-friendly of its interface. Easy to understand and navigate the tickets **What do you dislike about Spiceworks Cloud Help Desk?** I don't like this ticketing system for being spammer of request if there is new cc or bcc email response from another person that causes the mailbox overloaded and when as in-network notification that not necessary. **Recommendations to others considering Spiceworks Cloud Help Desk:** Having this tool for organization is worth the money and will boost the service performance monitoring of the personels **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** This tool help us to organized our ticketing system unlike just receiving email request assistance and keeping track the sla. ### 32. Free doesn't mean bad **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Systems Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I love that Spiceworks is easy to use. It offers loads of customization options for everything from helpdesk to inventory. The community is also great, with tons of experts writing articles about numerous topics. If I had a question or a problem I was struggling with, I could often find information on my problem in the Spiceworks community. Even now, after my company has moved on to a different helpdesk solution, I still find myself referencing the community. **What do you dislike about Spiceworks Cloud Help Desk?** If you use an on prem deployment Spiceworks is not the easiest tool to set up and configure. When my company left, the cloud version was fully realized and it wasn't completely free, so on prem was the best way to go. That may not be the case anymore. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you want a free solution that offers a great deal of customization and provides great support for helpdesk and asset tracking, this is a great solution. It does take some degree of technical skill to set up for the best results, so if you're looking for something to work right out of the box, this may not be the best solution. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** At my currently employer, we used Spiceworks solely for Helpdesk and it fulfilled that role very well. At my previous employer, we used Spiceworks for a wide range of things. We used it for helpdesk and inventory management. We even used it to host our IT knowledge base and employed the monitoring tools to keep track of our network landscape. ### 33. Extremely Useful Helpdesk Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** We use the free version of Spiceworks as a Helpdesk at work and the functionality is far superior to many competitors such as ZenDesk and FreshDesk. We only use a fraction of what it is capable of, primarily Helpdesk but it can catalogue equipment, specifications, purchases required and more. **What do you dislike about Spiceworks Cloud Help Desk?** Unfortunately as we use the free version there are ads. This isn't a problem in itself, although recently an ad was published that broke the system. Until Spiceworks had found this and unpublished the ad, we were offline. To give credit to Spiceworks, they were swift in resolving the problem. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** General day to day operation of our business. We are an IT Support Consultancy so use it for all jobs to be catalogued. ### 34. Amazing Free Help Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The price is perfect as it is free. Does just about anything you need a help desk software to. There's lots of support with the community. Lots of plugins and add-ons. **What do you dislike about Spiceworks Cloud Help Desk?** Some features are a little limited which is to be expected with a free product. The network scanner could always use work but is still great with some extra effort **Recommendations to others considering Spiceworks Cloud Help Desk:** Just set up a Windows 10 VM and load it up. It's just about as easy as that. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It solved our helpdesk ticketing issue. Rather than trying to create our own or use email, Spiceworks provided an amazing solution for visibility and prioritization. ### 35. A great free help-desk for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The best thing about Spiceworks is the price: absolutely free. The amount of features you get for the price of nothing is quite incredible. We currently use the cloud-hosted version, but there is an on-premise option as well. The UI is very clean and simple. It's very easy to assign your tickets, categorize them, and close them. You can keep end users up to date by adding comments, or just add internal notes for your IT team. There is a user portal that end users can utilize when submitting tickets, or you can simply take advantage of the email-to-ticket system as well (this allows users to send an email to a specific address that will automatically create a ticket). Overall, Spiceworks is an excellent tool, and the fact that it is free makes it even better. Also, the community behind Spiceworks is huge and very helpful. There are a multitude of free tools they offer, all designed to help your IT department. Spiceworld, their annual conference in Austin, is a very good resource as well, as it puts you face-to-face with many top-tier vendors in the IT industry. **What do you dislike about Spiceworks Cloud Help Desk?** I have not ran into many things I dislike about Spiceworks. There have been a few issues regarding my personal account, but these have always been taken care of quickly by Spiceworks support staff. If you are using the on-premise solution, sometimes your local account can get out of sync with your online community account, but this happens rarely. **Recommendations to others considering Spiceworks Cloud Help Desk:** Just try it. You literally have nothing to lose, as the software is free. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are using it to keep track of our company's trouble tickets, and it allows us to prioritize them based on category, importance, age, etc. This helps us to get the most urgent problems fixed first, while also making sure that we don't forget about the little problems either. ### 36. Spiceworks is the IT Helpdesk system you didn't know you needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is a great, full-featured helpdesk system. Not only does it contain the ticket system, but it also has asset inventory, and multiple add-ons to help boost what it can do. There really is no reason to need anything else. Oh, and it's FREEEEE! **What do you dislike about Spiceworks Cloud Help Desk?** Absolutely nothing. Spiceworks fully fits every need we had! **Recommendations to others considering Spiceworks Cloud Help Desk:** Do it and don't look back! There's no reason NOT to use it! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Users actually putting in tickets is still an issue, but with Spiceworks, they can email a specific email address and it will create the ticket, so the users have lost their excuses for NOT submitting the tickets! ### 37. SpiceWorks Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** George R. | Technology Support Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It's free and truly useful! SpiceWorks Help Desk is a fully functional solution you can use for free (hosted or cloud-based). The client service desk is easy to use, and creating and documenting tickets couldn't be easier. There is also knowledge base that works well both for IT department records and a searchable info base for users. **What do you dislike about Spiceworks Cloud Help Desk?** I cannot really come up with anything I dislike: the time keeping per ticket could be more granular, I suppose. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you're not sure you need a Help Desk solution, Spiceworks is absolutely free and painless to get setup and truly try out. If you find you don't need it right away you can keep it "in your back pocket" and pull it out when you do. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We can now track issues with our various workstations, POS stations, servers and users very easily. We've set up the customer portal and knowledge base, but haven't made them public yet (we're small enough that it's easier to do most things face-to-face). ### 38. Review of Spiceworks help desk software. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Spiceworks Cloud Help Desk?** It is very easy to use and to understand. Upon initial use it can seem a little confusing but once you've gone through it a few times it gets easier **What do you dislike about Spiceworks Cloud Help Desk?** It is not always very intuitive. That at times it takes a few minutes of clicking to get to a desired area **Recommendations to others considering Spiceworks Cloud Help Desk:** It is a very robust support tool which uses can pick up quite easye **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are able to document all of our support calls and run metrics off of them. ### 39. Best Free Network Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** John F. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The community is amazing and very helpful, tons of engagement and very knowledgeable individuals. I like the deployment of the software without needing agents installed everywhere. It easily discovers systems on your network, allows users to request support, manage your tickets and communication with your customers along with managing their assets and inventory. You are able to schedule repairs or upgrades as needed, and associate those tasks with users and reminders in the system. **What do you dislike about Spiceworks Cloud Help Desk?** That some of the features or functions require cloud-based services to function. I prefer completely isolated local installations with all functionality on the local systems...if I loose internet, I need it to continue working. **Recommendations to others considering Spiceworks Cloud Help Desk:** This is a fantastic place to start, if you have no management software in place currently, this will show you all the features you require and lets you learn at your own pace while deploying specific pieces of modules as you go. This helps the learning curve and avoids overwhelming you with tons of new information. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Pro-activity. In the past, I had none as I had no idea of the troubles around the corner. I'm changing toners before people alert me, finding partitions nearing capacity and log files building up before issues occur. I'm able to prevent catastrophes and am working on avoiding issues rather than repairing them. ### 40. Spiceworks **Rating:** 5.0/5.0 stars **Reviewed by:** Doug E. | Owner/President, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like that it is free, reliable and fully supported. The inventory and reporting provide a means for ongoing support, but also a quick means to gather information in an audit/assessment situation. The software is very easy to setup on premise on most any PC, VM or in the cloud. **What do you dislike about Spiceworks Cloud Help Desk?** I don't like ads, but they are not too intrusive. I sometimes have issues with end users not receiving ticket updates. The end user portal could be a bit better, but I rarely encourage or introduce it as an option as email seems to be the most efficient means. **Recommendations to others considering Spiceworks Cloud Help Desk:** This is a very reliable and non-confusing/easy to use helpdesk for end-users, techs and administrators. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Mainly a flexible way to provide an easy to use helpdesk. Inventory, reports and alerts make it even more valuable. I can configure for each customer individually or house multiple customers in one installation. The ability to spin this up on my laptop and gather information quickly in a new customer situation is invaluable. ### 41. The innovative user friendly HelpDesk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | IT Support Specialist, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The online portal is great. The open through email option is one of my favorite features. It doesn't close a tab, but opens a new one. We have never had to contact support for anything in our ticket system. I think this is an awesome help desk software for a business of <500 employees. **What do you dislike about Spiceworks Cloud Help Desk?** I've had issues with the mobile App opening tickets from a popup on my phone. This does not affect me much, It's really more of a minor inconvenience. Sometimes whenever we comment on a ticket it doesn't get sent to the user via an email. Which is an issue for the users who don't use the online portal. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking for a simple yet effective help desk software for a small business, Spiceworks is for you. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** My organizational skills have improved dramatically since we implemented Spiceworks. Other teams in our company asked for us to set up a ticket system for them as well. ### 42. Spiceworks Helpdesk Review **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron M. | System Engineer, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks has come a long way since even a couple years ago. They now do inventory management and deployment of software pretty well at about 7/10. Also what sets them apart I think are all the user addons that people make for the software which mind you are all free. **What do you dislike about Spiceworks Cloud Help Desk?** Their highly touted Network Management tool fails a lot and the agent could use a lot of tweaking. Also it is a memory hog so we flat out don't use it yet. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use it for inventory management and help desk ticketing primarily. The main benefit is that it's extremely fast to setup and start scanning your systems to use. ### 43. Spiceworks Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Drew G. | Sr. Manager, Operations/Sr. Systems Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It is a very full featured product and is a freeware model which is great for a non-profit like our church and church school. **What do you dislike about Spiceworks Cloud Help Desk?** It would be nice to have a version that is low cost shareware in addition to the freeware model that would get rid of the ads. **Recommendations to others considering Spiceworks Cloud Help Desk:** Very easy to use and free... what could be better? **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** helpdesk and inventory. The main benefits are that 3 technical people see any problem that comes in and can respond when the other 2 are busy. Also the email string gets seen by all support staff and the user as well as the resolution of the issue. ### 44. Spicehead! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I love the Spiceworks community. I go there first whenever I run into a problem I can't solve on my own. **What do you dislike about Spiceworks Cloud Help Desk?** I wish the network map tool had more functions. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** If an end user has a problem with their PC, they use the help desk portal to explain their troubles to the IT department. We are able to respond to their requests very quickly. ### 45. Good helpdesk and ERP solution **Rating:** 4.5/5.0 stars **Reviewed by:** William D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The integration with Active Directory for device inventory and the helpdesk are great for a small business environment. **What do you dislike about Spiceworks Cloud Help Desk?** SOme of the scans can take excessive amounts of time and older records do'nt always purge. **Recommendations to others considering Spiceworks Cloud Help Desk:** Individual deployments in remote offices work well so that a lot of data is not flowing back and forth across VPN connections. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Helpdesk and device inventory and management are our 2 primary uses. ### 46. Great app for free services if you don't mind a little spam **Rating:** 4.0/5.0 stars **Reviewed by:** Sergey K. | IT Helpdesk II, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Community. The community is the best portion of this whole existence. Aside from the app that can do something similar to the likes of lansweeper. **What do you dislike about Spiceworks Cloud Help Desk?** Spammy emails. As in too many. They kept coming non-stop after signing up. Although some I got some good things from. **Recommendations to others considering Spiceworks Cloud Help Desk:** Give it a try, trial it out and verify it does what you need it to do. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Finding new devices on the network, check networked device statues, finding solutions to IT problems, and participating in the community. Get a username, sign up and talk IT all day. ### 47. Helped me a big deal in my previous position **Rating:** 5.0/5.0 stars **Reviewed by:** Denise C. | User Support Technician, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Efficient and organized all my tickets as well as tickets that I wasn't aware of. Reports were able to be pulled as well to tell me how many I have closed and opened or created. **What do you dislike about Spiceworks Cloud Help Desk?** There is nothing at this time that I do not like about Spiceworks. **Recommendations to others considering Spiceworks Cloud Help Desk:** No improvements needed at this time because it is a great set up for use for any environment when provided customer support. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I used it on my job for tech support requests and inquiries on a daily basis for teachers, staff, etc. ### 48. Free Helpdesk Option **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like that this option is free and easy to setup and install. **What do you dislike about Spiceworks Cloud Help Desk?** Running this on a windows based client, we have seen some lag issues. I recommend using this on a Linux setup. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you want a free helpdesk option I recommend this product. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are using this to allow our staff to submit Technology requests and issues. This tracks past fixes to help the IT department track trends. ### 49. User Friendly Tracking System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Easy to use system that tracks tasks and IT productivity. Love that we could set it up so that it auto assigns emailed tickets based on content to the correct tech. Like hashtags to close, reassign, etc from email **What do you dislike about Spiceworks Cloud Help Desk?** More built in reporting functionality needed. **Recommendations to others considering Spiceworks Cloud Help Desk:** Take the time to configure items to automate assignment of tickets, active directory link, etc. You will get much higher benefits. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Automatic ticketing from emails ensures trouble tickets don't get forgotten. Users get a response with a ticket number via email so they know we have received it and don't continue to email or call. Can measure productivity of IT staff by how long tasks take and run reports to get scorecard data. ### 50. Free and extremely useful **Rating:** 5.0/5.0 stars **Reviewed by:** Dwayne B. | Level III Tech Engineer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I deployed Spiceworks 4 years ago to an environment without any ticketing or inventory and for a free solution it has been flexible and supplied years of value through reporting and historical data. **What do you dislike about Spiceworks Cloud Help Desk?** The main think I do not care for in Spiceworks is it can be resource intensive when doing the inventory scanning. **Recommendations to others considering Spiceworks Cloud Help Desk:** Try the web based version before going to a local install. When you are ready to go local over spend (or go virtual) on hardware it can be a bit of a hog on resources. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks has been a solve for organizing customer (employee) interactions when they need help, it has provided a historical source that can be tapped for common solutions as well as it has given us a means to keep track of a growing inventory. ## Spiceworks Cloud Help Desk Discussions - [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) - 4 comments, 1 upvote - [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment - [View Spiceworks Cloud Help Desk pricing details and edition comparison](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+02%3A00%3A37+-0500&secure%5Bsession_id%5D=6e7a0f77-d1fb-48fe-b0d3-bc91e1b1f45b&secure%5Btoken%5D=70c917ca56d798afb8e10f15f718d070ae263e3c0162310a4c63812e98416207&format=llm_user) ## Spiceworks Cloud Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Spiceworks Cloud Help Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (717 reviews)