--- title: Spiceworks Cloud Help Desk Reviews meta\_title: 'Spiceworks Cloud Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 311 reviews by the users' company size, role or industry to find out how Spiceworks Cloud Help Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 311 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Spiceworks Cloud Help Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Spiceworks Cloud Help Desk but has limited features. Are you part of the Spiceworks Cloud Help Desk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ * * * Seller [Ziff Davis](https://www.g2.com/sellers/ziff-davis) Discussions [Spiceworks Cloud Help Desk Community](https://www.g2.com/products/spiceworks-cloud-help-desk/discuss) Languages Supported English Solution Type All-in-One Overview by Satya Swaroop Mati Show More ## Pricing Pricing provided by Spiceworks Cloud Help Desk. ### Spiceworks Hosts It Free ### YOU HOST IT Free [ View More Pricing Information ](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/spiceworks-cloud-help-desk/competitors/alternatives) ## User Insights Average based on 311 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") AB Verified User in Broadcast Media Enterprise (\> 1000 emp.) 7/13/2017 "Not meant for enterprise level support" 2/5 What do you like best about Spiceworks Cloud Help Desk? It was easy to track and manage tickets, easily customizable interface and backend. Reporting options can be good with built in options Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? No paid version so you can't strip out the ads. SQLite is not a robust database backend so it would regularly be slow to respond. It isn't scalable so it doesn't work well in a growing enterprise. It would work well for a small shop that requires a ticketing system.. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Use if you're a small organization without a budget for a more robust system. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? We need an asset management tool that integrated with a ticketing system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Benjamin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin W.") BW Benjamin W. IT Support Hospital & Health Care Mid-Market (51-1000 emp.) 1/11/2017 "Spiceworks" 2/5 What do you like best about Spiceworks Cloud Help Desk? It definitely does a good job of learning your network Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? It would be helpful if they had an easier way of learning the product. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: N/A Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? better understanding of the devices on my network Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Krzysztof L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krzysztof L.") KL Krzysztof L. IT Systems Engineer Hospitality Enterprise (\> 1000 emp.) 12/18/2015 "Good entry level Helpdesk system" 1.5/5 What do you like best about Spiceworks Cloud Help Desk? It's free, good community and the developers seem to have a lot of fun designing the product. Good notifications and very easy install. Has built-in asset scanner which can be beneficial. I found the dashboard very good, pulls a lot of statistics off tickets and assets. Good overview. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? Very very limited options for creating help desk tickets. Sometimes very chaotic if you use email-to-ticket option. Doesn't converge the tickets very well. The asset scan is amazingly slow, clunky and slow inventory gui makes the whole process nasty. We have change the solution as soon as budget was approved. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? track of assets and work load. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Spiceworks Cloud Help Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Spiceworks Cloud Help Desk ](https://www.g2.com/products/spiceworks-cloud-help-desk/discussions/new) GU Guest User • Last activity 10 months ago What is Spiceworks Cloud Help Desk used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) ![Derick R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derick R.") DR Derick Rayford • Last activity over 6 years ago I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection? 1 Upvote 4 [ Join the conversation ](https://www.g2.com/discussions/remote-management) [ View all Discussions ](https://www.g2.com/products/spiceworks-cloud-help-desk/discuss) ## Pricing Options Pricing provided by Spiceworks Cloud Help Desk. ### Spiceworks Hosts It Free ### YOU HOST IT Free [ View More Pricing Information ](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) Spiceworks Cloud Help Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") SolarWinds Service Desk 4.3/5(786) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### ##### Spiceworks Cloud Help Desk Features Platform Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Ticket Collaboration Communication Channels Customer Portal Email to Case Incident Management Ticket Prioritization Ticket Notifications Knowledge Base [ View More Features ](https://www.g2.com/products/spiceworks-cloud-help-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Best AI coding tools for prompting novice developers and accelerating onboarding](https://www.g2.com/discussions/best-ai-coding-tools-for-prompting-novice-developers-and-accelerating-onboarding)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025)[Best platforms for collaborative content creation](https://www.g2.com/discussions/which-are-the-best-platforms-for-collaborative-content-creation) [Which notification infrastructure platforms provide the best monitoring and real-time delivery visibility for engineering teams that need to diagnose issues fast?](https://www.g2.com/discussions/what-notification-infrastructure-platforms-provide-the-best-monitoring-and-real-time-delivery-visibility-for-engineering-teams-that-need-to-diagnose-issues-fast)[What application release orchestration platforms work best for a platform engineering team standardizing deployment pipelines across 50 or more microservices at once?](https://www.g2.com/discussions/what-application-release-orchestration-platforms-work-best-for-a-platform-engineering-team-standardizing-deployment-pipelines-across-50-or-more-microservices-at-once)[Pros and Cons Details](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)