Spiceworks Cloud Help Desk Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Based on 10 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress

Based on 11 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 13 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 13 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 11 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply 10 reviewers of Spiceworks Cloud Help Desk have provided feedback on this feature.

Offers tools for managing and tracking service-level agreements (SLAs)

Based on 11 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 12 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information

Based on 12 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 12 Spiceworks Cloud Help Desk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

As reported in 125 Spiceworks Cloud Help Desk reviews. Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action. This feature was mentioned in 131 Spiceworks Cloud Help Desk reviews.

As reported in 113 Spiceworks Cloud Help Desk reviews. Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket. This feature was mentioned in 102 Spiceworks Cloud Help Desk reviews.

Based on 127 Spiceworks Cloud Help Desk reviews. Displays important metrics relating to performance.

Tracks time worked on a ticket. This feature was mentioned in 107 Spiceworks Cloud Help Desk reviews.

Based on 98 Spiceworks Cloud Help Desk reviews. Enables access to service desk features via mobile device.

As reported in 106 Spiceworks Cloud Help Desk reviews. Enables employees to view the status of their tickets.

Provides a directory of all users within an organization. This feature was mentioned in 89 Spiceworks Cloud Help Desk reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting