Spiceworks Cloud Help Desk Reviews & Product Details

I enjoy the flexibility of the software. Spiceworks is a full featured solution that comes with a bonus... it’s amazing community. Review collected by and hosted on G2.com.

Not much to dislike. I guess the only thing that I would add more customization to is their ticketing portal. Review collected by and hosted on G2.com.

The ease of use and the broad range of functionality in the mobile app compared to the web app really make creating and updating tickets on-the-go a breeze. Most of our support for clients is remote but occasionally a tech must be dispatched onsite and being able to update or close a ticket in real time makes our job much easier. Review collected by and hosted on G2.com.

Occasionally, the mobile app behaves in unexpected ways or won't let me launch it at all. That problem hasn't occurred in the last several iterations of the software but about a year ago, whatever version I was using (on a Samsung Galaxy S5) made accessing the help desk a nightmare. Thankfully that's been resolved! Review collected by and hosted on G2.com.

Did I mention free? Yes, sometimes you get what you don't pay for but not in this case. Spiceworks Help Desk is free and an incredible product. Also with the install of this tool, jump on their network analyzer it complements the desk tool very nicely. Review collected by and hosted on G2.com.

When it comes to the user side of submitting tickets I do wish the UI was more watered down. But, even with that, it is still good. Just takes some instruction. If you are not using to port forwarding or any network setup getting it internet and not just intranet can be difficult. Review collected by and hosted on G2.com.

Spiceworks is quite similar to a lot of web based help desk suites, but what I like best about it is the community. Spiceworks also has a massive online community of techies all willing to give advice and support, share news and info, or just talk to each other which really keeps the whole thing alive. If your a small support team that’s a big help as maybe someone online will have the answer if your team doesn’t. Review collected by and hosted on G2.com.

It does appear cluttered at times and it would be better if you could open multiple tickets in tabs on the site instead of having to right click and open a new tab in the browser. Review collected by and hosted on G2.com.

Spiceworks is very easy to manage, intuitive, and best of all, it is completely free. Review collected by and hosted on G2.com.

Not enough customization or options for dashboards and categorization, not very polished. Review collected by and hosted on G2.com.

Simple navigation, and that you can return to a past ticket easily to review all notes for easy troubleshooting in the future. Review collected by and hosted on G2.com.

I cannot access when not on my office network. Sometimes I want to review notes from a previous issue but I cannot when not at my desk. Luckily I remedied that by storing all emails from the comments/closing of a ticket in a folder and could reference that instead of returning to the web platform. Review collected by and hosted on G2.com.

Spiceworks has been a great addition to our school district. The price tag is hard to beat! (Free!) We primarily use the Help Desk/ticket portion of Spiceworks. Review collected by and hosted on G2.com.

No major dislikes to report. We have not fully utilized the network monitoring, which seems like it could be useful as well. Review collected by and hosted on G2.com.

I like the ease of use and basic functionality. It is dependable and provides a fast and easy platform for our IT staff to manage office IT support requests. Review collected by and hosted on G2.com.

I wish it had better sorting of submitted tickets, improved search capabilities, and the easier reporting functionality. . Review collected by and hosted on G2.com.

I primarily use it for analytics on my work network. It is a great reporting tool. Being part of the community I do get notices for upcoming webinars and trial opportunities. Review collected by and hosted on G2.com.

There is honestly nothing I do not like about the product. It works very well. Review collected by and hosted on G2.com.

The plug-ins make it easy to manage and filter tickets automatically, as long as your users cooperate and apply the correct tags to their email. Review collected by and hosted on G2.com.

Creating a shared help desk between sites turned out to be a bit of a pain as you can't link 2 servers together, so we ended up having to make the main server available over the internet and also setting up a local server strictly for device inventory needs.

The lowest default completion time of 15 minutes is too high for many issues but I'm unable to enter anything lower. Will have to see if this can be changed. Review collected by and hosted on G2.com.